Industrial Chem Labs & Services, Inc.

Review: This company is calling numerous times through out any day of the week. Basically harassing us to buy things that we have told them numerous times we do not want or need. We received a package from them on Friday, July [redacted]. Then Monday, July [redacted] received an invoice. We have tried to return the package, UPS will not take the package back without a return label. So I tried to contact the company instead of allowing me to speak to someone he placed me on hold for several minutes then proceeded to tell me I needed to call back between 8 am and 1 pm. I don't mind doing this, but we would appreciate it if their company no longer bothered us. We are a very busy company with NO TIME TO WASTE!!! We do not need products (ESPECIALLY) from an unknown company. We understand they are in business and that they would like to get their products out on the market, but sending things unwanted or as a scare tactic with harassment is not the way to do it!Desired Settlement: WE WANT NO FURTHER CONTACT FROM ANYONE AT THIS COMPANY! WE WOULD LIKE ALL OF OUR BUSINESS INFORMATION REMOVED FROM THIS COMPANIES SYSTEM IMMEDIATELY!!!

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, 2014, [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and [redacted] has agreed to return the product at her expense. Then [redacted] is to withdraw her complaint upon receipt of this email and the attached catalog.

Sincerely,

Review: Our Maintenance Personnel was contacted in December of 2013 by [redacted] asking if we would like samples of floor sealers and degreasers. He said yes and later in the month we received a full case of floor sealer and a full case of citrus disinfectant. In January of 2014 we received an invoice for $269.41. We returned the products to the address on the box and notified the company via email since they would not answer the phone. A few days later a salesman called and insisted that we did order the items. After a full investigation, I decided to give him the benefit of doubt due to the possibility of a misunderstanding and agreed to pay for the items. In February he called again to inform me that the order we received was not a full order and the shipment had been separated and since we had paid for it, he was going to send us the remainder of our products. We received the products (the same amount as the last shipment) in the first week of February. Today, we received an invoice for those products in the amount of $516.01. I called [redacted] and he tried to tell me that I ordered the products and he went over the pricing with me in that phone call. I assured him that we did not have that discussion. He became very unprofessional, I informed him that they had very poor business practices and I ended our conversation.Desired Settlement: This company needs to be held accountable for their actions. They should not be allowed to continually harass businesses.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint [redacted] and can provide the following: On Feb. *, 2014, [redacted] of ICL spoke with [redacted] regarding their order of All Purpose Cleaner & Concrete Sealer prior to it leaving our facility. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I am writing to inform you that UPS has picked up all items associated with complaint #[redacted] to return to Industrial Chem Labs & Services, Inc.

Sincerely,

Review: We have been contacted multiple times throughout the years to buy products and the deals they would be able to offer us. They have been told no, and not now several times. I was told we would get a small sample and to contact them if the product worked for us. We received 2 gallons of the orange odor control that has not been opened. When contacting them about returning it as this is not what the offer was (2 gallons is not a small sample) we were told there is no refunds. When I contacted [redacted], all they would do is give us a revised invoice with the shipping removed from the invoice.Desired Settlement: I would like them to take the merchandise back and cancel the invoice. Also, to completely delete us off their contact list.

Business

Response:

[redacted]

Review: A pesky male salesman called the motel repeatedly in Jan. & Feb. of 2015 trying to sell us cleaning chemicals. Because we were out of season, there were only 2 of us here and I am the only one that handles purchasing. The other person is my front desk person, [redacted] who told me she was receiving calls from the guy too.

We have never heard of or done business with this company prior.

Next thing I know there is a box of carpet cleaner sitting in front of the door one morning and we called to say we did not order it and asked what we n[redacted]ed to do with it. The person on the phone tried to argue that pesky guy was given the order via phone by [redacted] (I'm [redacted]) and I assured them I did not. They said they'd look into it and never called back but then the bills started and I returned the bills each time stating that we did not order this stuff and it appeared this was a con-scheme because the bills kept coming.

I just received another one that I can scan and email to someone. We do not use faxes any longer.Desired Settlement: I want Industrial Chem Labs to wipe out this balance and stop sending bills. My real fear is that if they do turn out to be a legit company they could turn this in to a credit reporting agency and do us damage. It has been 10 months since we received this box and have been dealing with this.

Business

Response:

Industrial Chem. Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: Butch R[redacted] has spoken directly with [redacted] and from a customer service perspective ICL has issued credit for the disputed amount because she cant find the product to return. [redacted] is to withdraw this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In late February or early March I received a call from [redacted] trying to sell us cleaning products. I informed [redacted] that this was a small company and we purchased all cleaning products from local vendors. Seeing that I was not going to make a purchase he offered to send 2 gallons of concrete cleaner free for us to try. I told him if it was free we would try it but I couldn't promise we would purchase any products from him. Around the middle of March the product arrived but before I could use any a invoice arrived for $121.46. It took 3 phone calls to get in touch with [redacted] at which time he said he did not work for that company even though it was Industrial Chem Labs telephone number I had called. But he did say they messed up the invoice and he would take care of it. When the next invoice arrived they removed the shipping charge but still wants $99.90. I called back and told [redacted] that the owners will not pay for free samples and we want them to arrange for [redacted] to pick up their product for return. send a invoice stating we owe them nothing and to remove our telephone number from their call list. Yesterday, 06/**/2015, I received a new bill stamped Past Due Immediate Payment Required. We are not paying for something that was only shipped because it was suppose to be a free sample.Desired Settlement: As we have stated, we want them to send us an invoice that is zeroed out (no charges), we want them to arrange for [redacted] to pick up and return their product (never opened), and we wish to have no further contact with this so called company.

Business

Response:

[redacted]Industrial Chem Labs & Services Inc (ICL) can provide you with the following information: On Mar. *, 2015 at 11.01 est [redacted] of ICL spoke with [redacted] regarding our Concrete Cleaner. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and hasagreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has agreed for a [redacted] pick up tag and I told him I would be happy to withdraw my complaint as soon as I received a statement from them either by mail or email that myself and/or the company, Alternative Storage owes them nothing. The package is ready for pick up anytime Monday-Friday 8:00 AM to 5:00 PM Central Time. After I have received something in writing to this effect I will be more than happy to withdraw the compliant.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Industrial Chem Labs & Services Inc (ICL) can provide this response from the rejection. ICL has received the product back, issued a credit in full and emailed the zero balance invoice to [redacted].Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A representative called and spoke with our head housekeeper about sending free samples. I was in the room when she was on the phone and she was on the phone for a while as soon as she got off of the phone she told me that he was trying to sell some air freshener and was going to send free samples first. We received two gallons of air freshener and a bill. I called them numerous times over a 3 day period and was put on hold, told they weren't there, the people who answered couldn't help me, the person I needed to speak with was out to lunch etc. I finally talked to the sales rep who told me our head housekeeper confirmed the order not once but twice. Our head housekeeper said she only talked to him that one time and there was no mention of being charged for the sample.Desired Settlement: I would like them to send a shipping label and take back the product that we didn't order. I would also like them to stop contacting my company.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On August **, 2014, [redacted] of ICL spoke with [redacted] regarding our Pine Odor Control. The price, quantity and terms were discussed as well that day and when the order was verified next day by our [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw her complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In February of 2014, exact date I am unsure of, I was contacted by I believe [redacted] from Chem Labs. He stated he had spoken to me previously, and I vaugely remember that happening, and he wanted to sell me some Odor Eliminator and Carpet Shampoo. I told him we were not interested in any new product without a FREE sample first. [redacted] informed me that he would break open a case for me and send me two bottles as a FREE sample and I would have absolutely no charge. He verified the property address and said it would be shipped out. I confirmed once more that it was a FREE sample, and he said that yes, it was.

At the beginning of March, 2014, the product arrived, and the shipping container was opened, however the product was not opened. Soon after, I received an invoice stating that I was to be charged in the amount of $79.90 for the 2 gallons of product sent, as well as $31.21 for the shipping costs, totaling $111.11. The invoice states all sales are final, however no sale was agreed upon.

I had contacted Industrial Chem Labs by phone on Monday, March [redacted], and spoke to a woman who was short and uncivil. I was at this time, quite angered by the questionable business practices and the woman on the phone tried to get me to the sales rep, and then the [redacted]. Finally she said that she would take a message and have the supervisor contact me on Wed, March [redacted] (This is the day I requested).

I received no call.

During this time, I have read the complaints with Revdex.com as well as [redacted] which lists 74 complaints alone. I have also called the company on March [redacted], leaving a voicemail message with my invoice number, [redacted] stating that they need to send us a shipping label to send the product back to them, unopened and [redacted], and the invoice will not be paid and that Revdex.com is being contacted.Desired Settlement: It is desired that Industrial Chem Labs pays for the shipping of the product to be returned and voids the invoice number [redacted], as well as to cease and desist any contact with [redacted].

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint#[redacted] and can provide the following. On Feb. **, 2014 at 4:11 est. [redacted] of ICL spoke with [redacted] regarding our Pine Odor Control. Anne was also interested in our carpet and sewer cleaner, but chose to start with the Odor Control because of the smoke & pet odor problem she was experiencing. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At this time, though the issue is considered resolved, there has been no effort by Industrial Chem Labs to send a call tag through UPS for the product. The product is still awaiting shipping to the company. Please forward a shipping label, via email to [redacted]

Sincerely,

Business

Response:

[redacted]

Below please find a copy of the report from UPS on the UPS call tag ICL issued April*, 2014. Please tell us how this is not resolved. ICL has done exactly what we said. ICL will issue a call one more time. If the complainant doesn't comply the balance will remain open.

Updated: 04/**/2014 9:43 A.M. Eastern Time

A request was made by either the sender or the receiver to return the shipment.

A third delivery attempt was unsuccessful.

The shipment has a Return Service label.

Scheduled Delivery:

Scheduled delivery information is not available at this time. Please check back later.

Last Location:

Type:Package

Weight:20.00 lbs

Gillette, WY, United States

04/**/2014

11:17 P.M.

The receiver states the product was not ordered and has refused the delivery. / The package will be returned to the sender.

04/**/2014

1:08 P.M.

The receiver states the product was not ordered and has refused the delivery. - (Label)

United States

04/**/2014

3:19 P.M.

Order Processed: Ready for UPS

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Industrial Chem Labs & Services, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Company shipped product we did not order, we are not paying for it and their collections department is calling. I called them back to try and get a return shipment label and they transferred me to the sales rep. who immediately started yelling.Desired Settlement: Return the product, void the invoice and never contact us again.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:[redacted] from The City of Ferguson was using our Eliminator. On August **, 2015 Mr. C[redacted] of ICL spoke with [redacted] prior to the last shipment leaving our facility confirming the delivery and amount. Butch R[redacted] has already spoken with the complainant and has issued a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Mr. R[redacted] did contact me and have the company pick up the shipment, however I have not received an invoice showing $ 0.00 due from the company which Mr. R[redacted] advised they would issue. When [redacted] & [redacted] spoke to [redacted] back in August, [redacted] advised there was no additional money due, the first invoice we paid was all that was owed for the entire shipment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was contacted by this business, regarding products to reduce pet odor. I explains to the sale person (Chris) that I was not authorized to order products that involved money, Chris stated this product would be absolutely free. Chris stated I would be send a 4oz bottle of this product to try, a catalog would be mailed out in 3 weeks and if I liked the product I could order more. I again stated to Chris you sure this is free, again Chris stated absolutely free. 4 days later the product arrives not 4 Oz but 2 one gallon jugs, along with an invoice for $98.38. I immediately called Industrials Chemical. Labs, and stated I did not order these products. I was transferred to Chris who was rude, and I explain the conversation he and I had previously had, I told Chris we did not want the products as he said it would be free, Chris stated we got it they will not accept it back. I also spoke with a Supervisor who was just as rude. to sum this up, I was told because I signed for the delivery they had my name, I should get over it and send them they money. I did not odor $ 98 worth of odor neutralizer, and my company has refused to pay for it. I then went on line to see this companies reviews and guess I am not the only one they have done this type of thing to.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Sept. **, 2015Mr. Ward of ICL spoke with Betty Attaway regarding our Pine Odor Control. The price, quantity and terms were discussed. Our representatives never state "FreeSample". Butch Reed has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in acard board box and ready for pick up within the next 3-5 business days. Then Betty is to withdraw the complaint.Sincerely,Debra H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tag was never sent and the Product still remains at my place of employment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] Industrial Chem Labs & Services Inc can provide the following up date on this complaint. The complainant was informed the [redacted] is coming. Once the return is received back ICL will issue credit and email a zero balance invoice. Debra H[redacted]

Review: My Maintenance Manager was contacted by a representative regarding Industrial Chem Labs sending us a sample. After the initial contact, my Maintenance spoke with me and told me that they would provide us with a sample of drain cleaner. I didn't think anything of it until I received an invoice for the "sample" including cost of shipping. The invoice had a Past Due stamped on it as if we were avoiding payment. I do not intend on ordering more "samples" or doing business with Industrial Chem Labs. If there is any of the "sample" remaining, I will gladly make it available for them to pick-up.Desired Settlement: Industrial Chem Labs has billed us for a "sample". I am confused as the definition of the word sample is: "a small amount of something that is given to people to try." given being the key word. I will not pay them for the "sample" that was given, nor do I want their company to contact my property in the future.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July **, 2015,Mr. E[redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has agreedto authorize a [redacted] calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then Tim is to withdraw the complaint.Sincerely,Debra H[redacted]

Review: This company has been calling us for several months using high pressure sales to get our business. We have informed on several occassions to stop calling us to no avail. First they started calliing us from there [redacted] company now they are call from there [redacted] location. At first it was once every couple of months now its every month several times a month and disguising themselves as we have an account with or some other ploy to get are business.Desired Settlement: Just take us off there calling list and never call us again

Business

Response:

[redacted]Industrial Chem Labs & Services Inc has placed this account on a DO NOT CALL LIST.Sincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Someone from this company called and said they had spoken to one of our employes about ordering a smell good chemical. They said they just needed to verify address and they were shipping free product if we liked it for us to just call back and order through them. I called to see what this was because we never ordered this product or contacted anyone in regards to these chemicals. I called to see what it was about I was transfered to [redacted] who was extremly rude and very unprofessional. I expierenced verbal abuse on the phone by this employee. He asked if I was on the phone when they had called and I said no I wasnt. He stated that well I spoked to a [redacted] and well I need to talk to her. And I said well im the [redacted] and I make the decisions on product and ordering. He said well that doesnt mean anything to me you are using your title to intimidate me you are nothing but a glorified secetary. So what do you want. I said that I need to now speak with your [redacted] and he said you are talking to him what do you want. I said your being very rude and then he stated well your not being such a lady yourself now what do you want. I just hung up the phone. I called back spoke to a [redacted] explained the situation she was very apologetic said that [redacted] was his boss and she would give him a message he will call back by 2pm. I did not hear from him two hours past that time I called back and she stated he left for the day but would put a message for him to call first thing the next morning. Which is today I have not heard from him at all today.Desired Settlement: I would like to speak to [redacted] and let him know how this situation has been handled. I do not want to be charged for something I did not order. I am creditably offended. I just received insults the whole conversation. It is a bad reflection on the company that I can not even get a call back from the [redacted].

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Jan **, 2015 [redacted] of ICL spoke with [redacted] regarding our Odor Controls. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw her complaint.Sincerely,[redacted]

Review: Phone harassment. Early August 2014 received a sales call from [redacted], he was insistent that someone from our business had called him inquiring about his product. This was untrue. No one had called, and his product has no correlation with our business. I asked to be removed from his call list. [redacted] called back on August [redacted], when I stated that I told him to remove us from his call list he very arrogantly said that he would call me everyday. [redacted] called again on August [redacted] at 11:02am, September [redacted] at 9:15am. There were other calls as well. When he would reach any other [redacted] he would ask for me, the [redacted], and use a tone of voice that would suggest he was a close friend. I learned yesterday, Sept [redacted], that he had called and talked to another employee wanting to send free samples. A call came from their shipping person, [redacted], that the supplies were set for delivery this Friday and would cost $120. At this point we called and reported this series of phone harassment to our local police department. Officer [redacted] of the [redacted] police department called [redacted] and the shipping department. We believe the shipment to be cancelled, and for the correspondence to have been terminated.Desired Settlement: That this unethical form of sales stop. That when told to be taken off a call list that the phone number is in fact removed.

Business

Response:

(ICL) has reviewed the above complaint and can provide the following: [redacted] of ICL spoke with [redacted] on Sept. **, 2014 regarding our sewer cleaner. The following day [redacted] ICL's [redacted] confirmed the order and was instructed to cancel it which he did immediately. At this point ICL considers this matter closed.

Sincerely, [redacted]

Review: A salesman promised a free sample. The shipment was delivered, then a bill was delivered. The shipment was never opened. I contacted the company to question the invoice. The sales rep and his [redacted] both said that they never promised a free sample and that the calls were recorded. I told them that we had two witnesses to the call and that "Free sample" was the quote.

I told the [redacted] that we did not order this after he said all sales are final. This is not a sale, this is a scam.Desired Settlement: I want the company to send a return shipping label, take back the invoice and to never contact us again.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Sept. ** 2014, [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed as well that day and when the order was verified next day by our [redacted]. Our representatives never state "Free Sample". [redacted] attempted to speak with [redacted] today, unfortunately she hung up on him. From a customer service perspective ICL will authorize a UPS call tag. Please

have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. In addition, I have placed the account on a DONT CALL list.

Sincerely,

Review: We were contacted by phone and offered a carpet cleaning product. We agreed to an order of 10 gallons. We received those gallons, and were satisfied with the product. But then we received more product. So we called and told them that we didn't want those, we are a small business and can't go through that much. They assured us that that was the end of the order, that last shipment was to complete the order. So we paid the second bill and thought that was the end of it. Then we received even more product. So we called again, and heard the same story again. We were assured that there would be no more shipments. Until a month or so later when we received even more product. We called again, complaining that we had been told there would be no more, and we didn't want these. And once again, told that that was it. So this happens a total of 4 times, for a grand total of 5 shipments (the first excepted, the other 4 not). We have now received a total of 40 gallons of product. We only wanted 10. This time we called again, and were assured that this was it, and now told that "40 gallons is a standard order". No one ever told us 40 was the order. We had agreed to 10, 10 gallons will last us years as is. These 40 gallons has cost us $2007.75. We asked for them to take back some of the shipment and they refused.Desired Settlement: Take back at least 20 gallons of product, and refund us for those gallons. We feel this to be a reasonable compromise considering we only wanted 10 gallons in the first place.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. Prior to each shipment there was a confirmation call with [redacted]. ICL's invoices clearly state "All Sales Are Final" The customer can use the product for its intended purpose for they have accepted delivery and purchased it. No refund will be given.

Sincerely,

Review: Some sales person name [redacted] called my property trying to sale me some kind of sewer cleaner I cut him off and gave him my maintenance number. He told my maintenance that this product was a tester and we would not be charged for it, well about a week later I receive an invoice for $102.21. Not good because first of all my maintenance would not order anything without my approval or an purchase order number. Now here we are in December and I speak with this [redacted] guy and the some guy name [redacted] and they are both sleazy trying to twist and turn your words around. He tried this on me, so I know he did it my maintenance who is Spanish. This is a sleazy and underhanded company. They also got my sister property, they told her that the order had already been paid for and that they needed to send the rest of it also they found out that the previous manager was no longer there and tricked her into believing that this product was already paid, sent it to her and then a week later an invoice followed. She too had a big argument with this guy [redacted]. We are going to the Revdex.com on them ASAP! I suggest that everyone else do the same thing.Desired Settlement: I would like for them to stop billing me for a product that my employee was told was free in the first place and to never contact me again.

Business

Response:

[redacted]

Review: Although on the Do Not Call list, I received and unsolicited call from this company on approx **JUL12. The salesman was trying to sell a sewer cleaner product. I told the salesman I would have to discuss this with my [redacted] first. The salesman said he had already discussed this with my [redacted] and that my [redacted] agreed our company should have this product. As such, I tentatively agreed that we'd be interested in the product but stated I would confirm with my [redacted] over the weekend first before completing the sale. More importantly the salesman assured me that a follow-up phone call would happen the following Monday to confirm completion of the sale. I spoke with my [redacted] that weekend, and he stated the exact opposite of what the salesman told me and told me that he told the salesman we did NOT want the product. I directed him to tell them on Monday to NOT complete the order of the product when Chem Labs called the following Monday.

On Monday the [redacted] Chem Labs called back to confirm the sale and spoke to my [redacted]. At that time my [redacted] told them we did NOT want the product. Chem Labs quickly changed their story and said the product was already shipped and could not be cancelled. (Why did they call to confirm the sale if the product had shipped already?)

They then sent us the product and billing invoice #[redacted] for $96.11. The invoice clearly says the product shipped on **JUL12; although they said on **JUL12 that it had ALREADY shipped. Subsequently I've tried contacting them several times and sent certified letters and have received NO response. They continue to send invoices.

In summary: Their salesman LIED to me about his discussion of the product with my [redacted]. They LIED to my [redacted] about shipping the product prior to confirming the sale. And they have been unresponsive to multiple attempts by myself to resolve this matter since.Desired Settlement: I want them to stop sending my company invoices and clear my account balance from their system on a product they sent us under fraudulent and/or misrepresented conditions. I also want them to never call or contact my business again.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up with in the next 3-5 business days. There is no scam here, we will remove them from our call list.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We own an apartment community in Rexburg, ID (Jordan Ridge Apts). A delivery came one day for Odor Control - from Industrial Chem Labs & Services. We did NOT order the chemical. Several calls have been made to the company so that the product could be returned. However, they will not return our calls, or send us a return label. We keep getting billed for the product.Desired Settlement: We just need them to send us a return label so we are able to return the product , and stop the bills from coming.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, 2013 [redacted] of ICL spoke with [redacted] regarding the shipment of Odor Control prior to it leaving our facility. ICL prepaid the freight costs and would not have done that if [redacted] did not approve the shipment. As a point of proper customer service I have authorized UPS to pick up the product. Please have [redacted] make sure the product is in its original card board box, UPS will be there in 3-5 business days.

Sincerely,

Review: Upon receiving a call from the company (August 2014), I agr[redacted] to receive a sample of drain cleaner. There was no discussion of paying for this item and usually if I order something, I pay with a credit card when ordering. I was surprised to receive an invoice from the company for about $100. When I called and spoke with Phil,, who had been very friendly in the first call, I told him that I had not agr[redacted] to pay for a sample product. He was not so friendly and said that we had discussed a "30 days net" payment. This is not true. I offered to return the product if the company would send a prepaid shipping label. The only response was a revised invoice with s/h charge removed and several "past due" notices, the latest received 10/*/15. I have sent several emails. I still have the product and am willing to return. My last email in May said that if I received any more past due notices I would file a complaint with Revdex.com.Desired Settlement: I would like them to zero out the account and stop sending past due notices. If they want the product returned, they should send a prepaid shipping label.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned

complaint and can provide the following: On Aug. *, 2014,

Mr. S[redacted] of ICL spoke

with [redacted] regarding our Sewer Cleaner. The price,

quantity and terms were discussed. Our representatives never state "Free Sample". Butch R[redacted]

has spoken with the complainant and has agreed to authorize a [redacted] call

tag. Please have the customer place the product in a card board box and

ready for pick up within the next 3-5 business days. Then [redacted] is to

withdraw the complaint. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The item has been picked up which is the result I wanted. However, I will state that terms of a payment were never discussed as was stated by the company. Thank you for your help in achieving a satisfactory resolution. My complaint is withdrawn.

Sincerely,

Review: I received a call from a sales person from Industrial Chem Labs they said that they have any cleaning products and they wanted to send us a free sample to try. In hopes that if we like the product we may order additional products from them. Since the sales person said it was a free sample I agreed with him and said sure to send down the free carpet cleaner sample. We received the cleaner about a week later and we opened the package and there was no safety seals on the products so at that time we decided that we will not use the products. Then 2 days later we received an invoice ([redacted]) with a total of $99.26. We contacted the company via phone and email numerous times and they have yet to get back with us. It has been over a month since we've made contact with them.Desired Settlement: We are requesting that the products be taken back and the invoice be canceled since we only agreed on the free samples.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, 2015 Mr. L[redacted] of ICL spokewith [redacted] regarding our Carpet Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in acard board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,Debra H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Mr. Butch also said that the invoice will be canceled and we will not have to pay for the product or return shipping. I am also requesting that Industrial Chem Labs Inc. and any of their affiliates never call or solicit us again.

Sincerely,