Industrial Chem Labs & Services, Inc.

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On April **, 2015, [redacted] of ICL spokewith [redacted] regarding our Cherry Odor Control.  The price, quantity and...

terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.Then [redacted] is to withdraw the complaint.Sincerely,[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On July ** 2017 Mr. R[redacted] of ICL spoke with Lori & David regarding our Odor Control.  The price, quantity...

and terms were discussed. Butch Reed has spoken with the complainant and has agreed to authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. Sincerely, Debra H[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On Oct. **, 2016 Mr. S[redacted] of ICL spoke with Kelly F[redacted] regarding our Snow Melt.  The price, quantity and terms were...

discussed. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has agreed to authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. Sincerely, Debra H[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On Feb. *, 2015, [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner.  The price, quantity and terms were...

discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdrawher complaint.Sincerely,[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On July **, 2016,  Mr. A[redacted] of ICL spoke with Casey S[redacted] regarding our Concrete Cleaner.  The price,...

quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with Casey who agr[redacted] to return the product at their expense. Once received back at our facility a credit then will be issued.   Sincerely, Debra H[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On Feb. **, 2016 Mr. Ward of ICL spoke with Steven P[redacted] regarding our Sewer Cleaner.  The price, quantity...

and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the Steve and he has agreed to return the product at their expense, then he will confirm the issued ihas been resolved. Sincerely, Debra H[redacted]

[redacted]
Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  On Sept. **, 2014,
[redacted] of ICL spoke with [redacted] from [redacted] regarding our Vanilla Odor Control. The...

price, quantity and terms were discussed. Our representatives never state "Free Sample".  The product was returned and credited back in October.  Therefore, ICL considers this matter closed
Sincerely,
[redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On July *. 2015 [redacted] of ICL spoke with Carla J[redacted] regarding our Odor Control.  The price, quantity and terms were...

discussed. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has agreed to authorize a UPS calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. Sincerely, Debra H[redacted]

Please be advised that ICL has emailed a invoice to [redacted] reflecting a zero balance per her conversation with [redacted]. ICL did issued the [redacted] call tag back in May and that is when the invoice was credited.

Industrial Chem. Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the...

following:  [redacted] has spoken directly with Rochelle and from a customer service perspective ICL has authorized a [redacted] calltag.  Please have the customer place theproduct in a card board box and ready for pick up within the next 3-5business days.  Then Rochelle is to withdraw her complaint.   [redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following:  On May **, 2016 [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner.  The price, quantity and terms were discussed. Our representatives never...

state "Free Sample". Butch R[redacted] has spoken with the complainant and has agreed to authorize a [redacted] calltag.  Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit.

IndustrialChem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following:  Butch R[redacted] has spoken directly with [redacted]  and from a customer service perspective ICL will authorize a [redacted] calltag.  Please have the customer place the product in a...

card board box and ready for pick up within the next 3-5 business days.

Review: Did not order product that they shipped, called and they will not let us return product, they said all sales are final. They sent us a bill for $121.86 and said it would cost us $92 to return this sewer product, and we have city sewer. Called company and they were very unprofessional. The manger was screaming over the phone and threatened to come to my business. We refuse to pay this bill for a product we did not order. We have called several times to try and resolve this issue and they have a lack of professionalism and very poor customer service and this is something I have never seen or heard in the 35 years of service for my company. I have never been threatened and been treated so poorly by any of the other reputable companies I encounter on a daily basis. Please help us resolve this issue. Or we will be forced to contact the attorney general. We will be shipping this product back COD signature required and want no further contact from this company. And we do not want this to reflect on our credit report/history.Desired Settlement: Product return and no further contact from this company.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July **, 2015,Mr. G[redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has ageed to authorize a [redacted] calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,[redacted] Roman";color:black'> Then [redacted] is to withdraw his complaint. Debra H[redacted]

Review: On June [redacted] of 2015 A gentleman named Chris W[redacted] from the industrial Chem lab company called me and ask he if could send me a catolog of their products. We discussed what type of products they carry. I repeatedly asked to make sure I was not be sent any products and he assured me they were only sending me a catolog. About a week later I received a box with 4 gallons of odor control fluid from the industrial chem lab company. When I called them no one would answer my call, they would send me from sales men to sales men leaving me on hold for over 20 minutes to 45 minutes at a time. After many trys I spoke with Jack W[redacted] the manager and he told me we would take care of getting me a return label and how sorry that this issue happened. Mr. W[redacted] never returned my call on the [redacted] of July so on the [redacted] of July I called him back and after 15 minutes of being on hold Mr. W[redacted] told me all sales are final. When I told him I never ordered this product and I would like it returned he once again said all sales are final and hung up on me.Desired Settlement: I would like for this company to send us a return label and take back the product that we never ordered.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, 2015, Mr. W[redacted] of ICL spokewith [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". Butch R[redacted]has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box andready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,Debra H[redacted]

Review: They called our emergency after hour number told one of our employee they are sending products we did not order and then sending a bill. When we called them to tell them we do not want this product. There representative [redacted] , he was not honest about his name.He told me that we can not return this product and if we do mail it back he will not accept them. I explain to him that we did not order this he was very rude and did not care and basically said we are stuck with it and have to pay.Desired Settlement: We would like an return postage label from them to return there product we did not order. We want them to apologize for such rude behavior from there employee. The bill invoice #[redacted] must be cancelled.

Business

Response:

[redacted] Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] spoke directly with [redacted] earlierlast week and from a customer service perspective ICL will authorize a [redacted] call tag. Please have the customer place the product in a card board box andready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,[redacted]pick up within the next 3-5 business days.Then [redacted] is to withdraw the complaint.Sincerely,[redacted]Sincerely,[redacted]pick up within the next 3-5 business days.Then [redacted] is to withdraw the complaint.Sincerely,[redacted]Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company makes telephone calls stating they have a free product they would like to ship to us. Once the person on the phone gives an okay to try the "free sample", the company ships the item and bills the recipient/company for the product which was believed to be a "free sample" The product they ship is completely worthless (in our case carpet cleaner that does not work). Then our company will receive an invoice with inflated prices to include shipping/handling inflated costs as well. In this case, 2 gallons of carpet cleaner @ $79.90 per gallon = $159.80. The shipping/handling cost was $88.91. The total invoice totaled: $248.71. This same shipment was returned to Industrial Chem Labs via [redacted] 2-day air for less than $30 and paid for by our company. When you call them about the billing of the "free sample" they state that they had authorization from the person they spoke to on the phone to ship the product. We do not dispute the fact our employee may have agreed to a "free sample" but our employees are not authorized to purchase anything over the phone without a purchase order. We do not purchase items of any kind over $25 without a purchase order being generated which requires a signed authorization by the President of the company.Desired Settlement: The most desirable outcome would be complete restitution for the amount we have been invoiced by this company over the past three years totaling: $1,715.33. However, we would also like a statement showing a zero balance for the latest scam this company used to try to obtain payment in the amount of $248.71. We are also requesting this company remove all of our information from their database and we have instructed our employees to refuse any further shipments from Industrial Chem Labs & Service.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted]. However, we did receive the attached billing after we had already sent back the items that this complaint references which does not reflect credit to the account for the Liquid Carpet Cleaner.Sincerely,

Business

Response:

Industrial Chem Labs & Services Inc (ICL) show that this matter was resolved in March. The complainant returned the goods, full credit was issued and they have a zero balance. According to the conversation between [redacted] and [redacted] this complaint was to be withdrawn.

Business

Response:

Industrial Chem Labs Inc has re emailed credit memo #[redacted] in the amount of $248.71 to the email address of [redacted] again today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Their rep called and try to sell Ice melt Product to business. He was not understand what is know. Finlay he convince my [redacted] to purchase his products. He agr[redacted] if he does not like it, they will take back. After receiving the product and invoice.[redacted] called him and asked them to take product back, they refused to take back and took only freight charges off and sending bill every months. [redacted] is sending bill back requesting please take back. Finlay I called on June [redacted] 2015 morning and talk to their rep. and he was really unpleasant to talk and told me it my unfortunate that he can not do any thing. I have the product on property awaiting to pick upDesired Settlement: I like them to pickup product and issue credit to my account.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Industrial Chem. Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: Butch R[redacted] has spoken directly with [redacted] and from a customer service perspective ICL settled on the invoice for the amount of $50.00. The revised invoice has been emailed to [redacted]. Then [redacted] is to withdraw the complaint.

Review: I received a phone call from a rep named [redacted], he was selling concrete cleaner, I explained to him I do not have the authority to order such items that it would have to go our corporate office, he then stated I will go ahead and send you a sample of the product to see if you like it. I received the "sample" and 2 days later received a bill for $133.86 which I never authorized! I called and spoke with him this morning and he stated that he never said the word sample and that I agreed to buy this product, which I would never to because I do not have the authority to order such items and could lose my job! He repeated that he never said sample which is a complete lie and is horrible business practice to fool people into buying their items!Desired Settlement: I would like them to remove the charges considering I never ordered the product

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Mar. **, 2015[redacted] of ICL spoke with [redacted] regarding our Concrete Cleaner. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. Then [redacted] is to withdraw her complaint.Sincerely,[redacted]

Review: Industrial Chem labs and service called our hotel and ask for housekeeping, the housekeeper in laundry answers teh call, and a saleman ask her name and proceeds to tell her about sending her product information. She declines. She does not have authorization to order and did not place an order. The company sends package to our Hotel attention to our housekeepers name. We call company from box label, the only language is Spanish from the 800 number we called, we looked online and found a direct number and spoke with [redacted]. We let him know that we did not order item and they have 72 hours to have it picked up or we will discard item. We made it clear to [redacted] to not call our hotel property again.Desired Settlement: We desire that this company have their product picked up by 10/**/14 and to never call our property again. We did want this company known for its fraudulant behavior- to send product and bill company for a product that was not ordered.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) records indicate that [redacted] spoke with [redacted] who informed ICL that since the product was not delivered within 72 hours they disposed of it. [redacted] informed [redacted] that she was withdrawing this complaint.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We received a shipment of 12 gallons of Eliminator Weed Killer from Industrial Chem Labs along with an invoice for $900+ that was supposedly ordered by [redacted] was a new property manager and we couldn't imagine that she would have ordered this amount. When our current manager, [redacted], contacted the company, the gave an adjustment on the bill but refused to accept it back. When the bill reached me as the District Manager, I contacted the company and was told that [redacted] had authorized this order. I have since contacted [redacted] and found that she did not order this. She said that she did get a phone call from them but told them that she was not authorized to order. I When I called on 2/**/15 and spoke with[redacted], I told him that we did not order this and would like to return it. He told me that it had been over a year, from 2014 to 2015. It had actually been 3 months. I told him that we did not order and would not pay for it. He then called [redacted] and proceeded to tell her that she had better get this paid because we signed for it. An unsuspecting maintenance man had signed for it.Desired Settlement: We would like to return this unopened product at their expense.

Business

Response:

[redacted]Industrial Chem Labs & Services Inc (ICL) can provide you with the following information: On June **,2013 [redacted] of ICL spoke with [redacted] regarding her pending shipment of Eliminator prior to it leaving our facility. [redacted] informed us that she was authorized to purchase on behalf of the facility. From a customer service perspective ICL will authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.Sincerely,[redacted]has spoken with the complainant and has agreed to authorize a [redacted] calltag. Please have the customer place the product in a card board box andready for pick up within the next 3-5 business days. Then [redacted] is to withdrawher complaint.Sincerely,[redacted]...