Ibotta, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not what I would like but it seems to be an unchangeable outcome. As much as I would like to be able to redeem the rebates that were credited to my account, I cannot do so due to the fact my account was deleted. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i was not credited my 2% for my $924 purchase. I was not told about this rebate issue or I would never have made 2 separate purchases. Who would screw themselves out of that kind of money? I can know from now on if that's how you want to look at it but you didn't educate me and allow the rebate this time. You also went in and took out $11 from my account putting me in a negative. You are a pretty horrible company to refuse to credit me properly and take money out of my account on top of that. This is fraud and I feel as if you just stole money from me. I would have purchased this item at Walmart not [redacted] if it were not for the rebate. I also would have used ebates if I knew I couldn't use Ibotta. The qr code shouldn't come up and scan if it's not supposed to be scanned. If it scans, which it did, you should credit the appropriate amount. This is horribly abusive to a consumer who has been a loyal  and it is unfair. Feeling quite screwed over 
Sincerely,
[redacted]

Hello,Thank you for your note. Unfortunately, as stated in a separate Revdex.com case and in previous correspondences with our Support Team, we chose to reactivate your original account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. All other associated accounts will remain suspended.Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account. All subsequent accounts created will remain permanently deactivated.We have also verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate.Please review our Terms of Use to avoid suspension in the future: https://ibotta.com/docs/terms.At this time, we consider this case closed. Thank you for your understanding and cooperation.

Hello, Thank you for the concern regarding your account. We have reviewed your account and it appears that four accounts exist with similar information. Via our normal customer service platform, you have received an email from our Account Review Team requesting more information. At this...

time, please continue corresponding with our team via email. Thank you for your patience and understanding.

Complaint: [redacted]
I am rejecting this response because: it is the same response given initially and does not address the nature of my complaint or my initial rejection of businesses response.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. Unfortunately, the two examples shared are not the only instance of the user folding, editing, or tampering receipts.Since April 2017, the user has submitted 14 receipts that have been edited in some form or way. It is apparent to Ibotta that the user is attempting to earn rebates for items that have not actually been purchased or purchased for the correct date and time. Unfortunately, we will be keeping this user's account deactivated. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. Our teams have let us know that access to your account has been restored and you have cashed out the available funds within your account. Please let us know if you have any further questions. Thanks and have a nice day.

Complaint: [redacted]
I can login with [redacted], however the balance of $22.97 is removed.  As I said in the previous email, it took me half an year to accumulate that balance.  You track my shopping behavior, and now you remove all the earnings I deserve.  I don't like to deal with dishonest business, and I will not use your App in the future unless you return me the balance.  If you can't give me the balance back, please deactivate all my accounts, I will not use it in the future. 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears there was a small glitch in our system that put your account in an inactive state after the one-time courtesy reactivation was granted. We truly apologize for the inconvenience. We have now reactivated your Ibotta account....

Please remember that only two Ibotta users are permitted to use one device in order to avoid suspension in the future.Your account is now active for use. Thank you for your patience and for supporting Ibotta, have a great day!

Complaint: [redacted]
I am rejecting this response because: It is factually incorrect.
Sincerely,
[redacted]

Hello,  Thank you for writing back in. It appears there was a small glitch in our system that put your account in an inactive state. We truly apologize for the inconvenience. We have now reactivated your account associated with [redacted]. Thank you for your patience and for supporting Ibotta, have a great day!

Hello [redacted], Thank you for the concern regarding your account. We were unable to find any previous correspondences with our Support Team via email.  Due to the sharing of private information, we have sent you a message via email through our standard Support Center. Please respond...

through this platform so that we can look into your issue further. Thank you for your patience and understanding. Have a nice day!

Hello, Thanks for the concern regarding your account. It appears that there is some confusion regarding the number that was linked to the user's account. In this situation, the user already had a number linked to her account that she did not remember linking to her account. This is not an...

instance of a user having their number linked to a different account. On 4/3/18, the user attempted to withdraw funds and wrote our Care Team. The user linked a number to her account on 1/9/2016 and could not remember what number she linked to her account. Our Team was able to provide the date the number was linked and the phone number provider ([redacted]) on 3/4/2018 to which the user provided a landline that the she uses. This was the number linked to the account and our team removed the number the same day. The user continued to have trouble linking her [redacted] number and linked another [redacted] landline and was able to withdraw her earnings. Ibotta highly recommends that the user write this number down or make a note so that this does not happen in the future. Thanks and have a great day!

Hello, Thank you for the concern regarding your account. On 1/30/18, the user's account was locked from cashing out due to potentially tampered receipts. On 2/1/18, the user's account was permanently deactivated for submitted tampered receipts. Two pictures are included from the user's account...

of the tampered portions of the receipt. We also found that the user was sharing her receipts with her referrals. Some times, the computer system will mark a receipt as "potentially tampered" due to a crease in the receipt. Therefore, a user's account can be locked rather than deactivated, allowing our Team some time to review the receipt in question. Unfortunately, in this case, the receipts submitted by the user were intentionally tampered and our Team deactivated the account. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Hello [redacted], Thank you for the concern regarding your account. We have completed the review of your account and based on our review, we have chosen to keep your account deactivated.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items...

were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Your total earnings have been drastically reduced after we found that the majority of items (that received a rebate from our company) were returned.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ibotta did respond to my email as well, they reactivated both accounts that I asked. I appreciate the Revdex.com's help with this matter. I do feel without it, I would not have gotten the resolution I was hoping for. Ibotta is being really awesome now and have really looked into my situation and fixed my problem. Thank you Ibotta!!Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this to our attention. It seems as though this wrote to us referring to a sign up bonus, in which they did not receive.
The advertisement for the bonus did not state that certain rebates were not eligible for the bonus, which the user verified.
We have a gone ahead and...

credit this user, and reached out to them through our email database.
Thank you and have a great day!

Hello, Thank you for the concern regarding your account. We are happy to grant a one time courtesy reactivation with the acknowledgement that the user will abide by the following: Receipts that are submitted to Ibotta for redemption credit may not be tampered, edited, folded, cut, or...

otherwise obscure ANY information from the receipt. Future submissions that are "removing" or covering up information from the receipt will be considered tampered and may be permanently deactivated. Please also review this article from our Help Center that publicly posts Ibotta's receipt qualifications. Let us know if you have any further questions and we will be happy to help. Thank you and have a nice day.

Hello, Thank you for your feedback regarding your account. We appreciate your concerns and have opted to keep your account deactivated. We apologize for the impact that this may have on your business. Thank you for your cooperation and understanding.