Ibotta, Inc.

Hello, Thank you for the concern regarding your accounts. As a one time courtesy, we have reactivated ONE account, associated with [redacted]. This is the user's main earning account. We understand that the user may have wanted to show new users how to use Ibotta, however, it is the...

user's responsibility to read and ensure compliance with all of Ibotta's Terms of Use, which are publicly posted. To reiterate, the user may not share her device with ANY additional users. If ANY additional users log into their account on her device, all accounts will be permanently deactivated. The user may not create additional accounts the share the same name, email, location, payment information, or any other information that could be deemed as a secondary account to the main user. The user may not attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. We appreciate the user's intent of inviting new user's to Ibotta, however, the user may not exploit the referral bonus program in any way or the account will be permanently deactivated. If the user has any further questions, we suggest that the user fully read and comprehend Ibotta's Terms of Use and direct any questions to the Care Team. Thank you for your cooperation have a nice day.

Hello, Thank you for the concern regarding your account. It appears that this user's account was reviewed and restored access on 7/22/17. Please let us know if you have any further questions. Thank you and have a nice day!

Hello, Thank you for the concern regarding your [redacted] gift card. We contacted the gift card provider and were notified that the gift card was redeemed on 11/22/17 in Wichita, KS.The gift card was used in full resulting in a zero balance on the gift card. We reviewed the user's account...

and were also able to find the receipt that the user used the gift card on. It is a [redacted] purchase on 11/22/17 and the user submitted the receipt for an Any Item offer on the same day. We can see on the receipt the payment information of the gift card that the user used on her purchase. In order to view past receipts, please tap the Activity Bell on the Home Screen, tap the receipt from [redacted], and tap the question mark (?) in the top left to view an image of the receipt. We hope that this clears up the questions for the user but are available for further inquiries. Thank you and have a great day.

Complaint: [redacted]
I am rejecting this response because: There is NO ledger that they speak of. Only a series of random unidentifiable numbers. I have previously asked for an itemized statement of earnings and deposits and have yet to receive anything of the sort. The continuation of providing only vague and unidentifiable information further proves that the company is trying to hide the theft from my account. If they would supply such information, I could point out exactly which transactions they erased from my account. They are intentionally withholding information.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Ibotta still has not provided specific information in regards to the items that they claim I returned.  In addition to that, the retailer would not be able to provide them records of all my transactions related to the product in question that would allow them to validate what they claim happened.  So, without given me specifics and the opportunity to defend myself fully by sending them my other receipts, Ibotta is conducting business in bad faith here and using loopholes to deny paying out rebates that are rightfully owed.  As I've also mentioned, the infractions that Ibotta is claiming I made were for purchases that were over 2 months old at the time of my account being suspended.  Because of the way the systems are tied in, they would've had access to this information immediately yet they chose to wait more than 2 months and let me build up other rebates before they deactivated my account.I'd also like to point out that since I've filed my complaint against Ibotta, they've retaliated against other members of my family by deactivating their accounts as well.  They deactivated 4 other accounts for people who are related to me when they also violated no policies.  When they deactivated my uncle's account, they claim he violated their referral policy but they didn't say anything 6 months ago when he made the referrals and the account was signed up.  At that same time though, they didn't pay a referral bonus to him because the account was not eligible for a bonus because of how it was signed up.  They did not mention that the account was signed up against their policy, or mention that his account could be terminated for the sign up.  For another family member, they claim that they violated the policy but don't say which policy was violated.  Ibotta in all of these situations has been unable to provide any evidence of the violations and again made these decisions 3 to 6 months or more after they supposedly happen.I've filed a complaint with the AG in Colorado in regards to their handling of my account along with the documented retaliation against my other family members.  I'm very disappointed in the unethical business practices that this company follows and I will continue to push this issue with all consumer agencies that I can. Sincerely,
[redacted]

Hello,Thank you for the concern regarding your account. Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account audits. We have completed the review and have restored full access to your account.Thank you for your...

patience and have a great day!

Hello,Thank you for the concern regarding your account. The account was deactivated due to suspicious network activity. There has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity. This activity...

does not reflect the activity of actual individual users using the app. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account, inviting falsely created accounts for credit, or inviting others who share the same mobile device.At this time, we will be unable to reactivate your account. Due to the nature of our business, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity.Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:I would like to require proof of multiple accounts being opened with similar information. My father and I share the same name, but I have a suffix of "II". This is the only reason I can see why my account was deleted. Please be as specific as possible because these vague responses do not do much as far as an explanation goes. As far as the receipt, I had previously explained that in a support ticket I opened with you (below). This was due to an error and both receipts are shown in the attached image. Please refer to your records and see the below for my original support ticket: "[redacted]Jun 15, 16:05 MDTHello,My account was unfairly deactivated. I had invited my family members to join ibotta. In order to show them, I bought 2 [redacted] Chocolate bars. However, one family member made the honest mistake and took a picture of the wrong receipt. Because there is no way that we knew of to cancel it, we hoped that your system would catch it. Instead, we get both of our accounts banned without so much of a warning.Please see the attached image of the two valid receipts. They are very similar and easy to mistake for the other, but the date on the bottom is different. Please reconsider and reinstate our accounts. This was supposed to be a way for our family to save money and instead, an honest mistake turned into a deactivation.Thank you
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because: I tried to login to the account and it never worked. Then yesterday I got an email saying it was deactivated again, I never could login on Monday to redeem the money as promised. Please open it up again so I can redeem the money. 
Sincerely,
[redacted]

Hello, Thank you for your message. We see, from the user's account, that the last date that the user was able to log into their account was 3/21/18. We have been in consistent communication with the user regarding her account and have requested multiple screenshots, various troubleshooting, and workarounds for the issue that the user is experiencing. The user's replies are that the password is not working but we need more information from the user. We have copied specific troubleshooting from our message first sent to the user on 3/29/18 and 4/2/18. The user's replies to the following message were "...My password is not working..." and "...please manually transfer my funds." Unfortunately, Ibotta does not manually transfer funds for users due to security concerns. "Thanks for your note and I am happy to help you. Can you please clarify each issue so that I can try to provide specific assistance? You last stated: "When I try to link my [redacted] account to withdraw the money I earned, I am asked by the Ibotta to enter my Ibotta password.So when I enter my Ibotta password I get an error message that says : 'oops inncorrect password'" - Have you been able to reset and save your password? How long after resetting your password are you attempting to link your [redacted] account?"Password not working." - What does this mean? What error are you receiving? How long are you trying to log in after resetting your password?"Password reset not working." - Are you receiving the link in your email? Are you being redirected to the wrong screen? What error are you receiving?"Login on desktop not working." - What error are you receiving? Are you resetting the password on the desktop or just trying to log in?Within your account I can see that you have been resetting the password and everything is being saved. So I'm unsure of where the errors that you are experiencing are. If you can also provide screenshots, that would be great. I truly apologize for the trouble and appreciate your patience. Thanks!" We would appreciate the user's assistance in clarifying her response to each of the questions listed above. This will help us pinpoint where she is in the process so that we can assist her further. Thank you so much and we look forward to your reply through your Open ticket in our help center or here with the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or...

purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or...

purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. For this specific account, the user was educated about referring oneself in July 2017. It was then discovered in November 2017, that four (4) accounts share the same information including name, location, or payment information.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We have shared an image of all eligible earnings, payments, referrals, and general account activity for the user's account. The yellow highlighted payment is the $5.00 referral credit in question. On the right hand side is...

the current total in the user's account. We believe that the user did not receive a notification in their Activity Stream which caused the user to determine that she did not receive the credit. However, the user did receive the credit and we have sent our Technical Team information regarding the bug that the user experienced. We apologize for the confusion that the user must have felt. As of 12/1/3/17, the user has not responded to additional requests for further information and we must assume that the user's inquiry has been resolved. However, if the user has any further questions, please relay them here and we will be happy to help. Thank you and happy earning!

Hello, Thank you for the concern regarding your account. We have taken a look into your account and into any past correspondences. It doesn't appear that our Support Team has any previous knowledge of this persistent issue. We have gone ahead and contacted you through our Customer Service...

portal via email. Please look out for an email by the end of the day asking for more information regarding this matter and continue corresponding via email. Thank you for your patience and understanding. Have a nice day!

Hello, Thank you for the concern regarding your account. We have completed a review of your account and as a one-time courtesy, we have reactivated your account (completed on 11/16/17) for use with the understanding that future behavior that violates our Terms of Use may result in a...

permanent suspension of your account.We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We verified that you have submitted the same receipt for rebates that have already received credit. You will only receive credit for each item once, up to the allotted amount of redemptions per rebate. If the rebate reappears in your gallery, it must be purchased again on another shopping trip.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us know. Have a great day!

This is nothing more than a generic excuse that accordingaComwhat I have read online, Ibotta likes to use this excuse quite a bit whenever they need to pad their bottom line. I want specifics or I will be filing charges for internet fraud.int: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Thank you for your reply. Unfortunately, the user is not providing additional information regarding a specific situation that Ibotta can resolve at this time. We request that the user provide specific instance information so that we can assist further. Thank you.

Hello, Thank you for your concern regarding the phone number on your account. Unfortunately, the user is not able to remember the phone number that he linked to his account on 1/31/2016. We have offered to test any list of phone numbers against the user's account, but the user has not provided...

any additional phone numbers. Upon review of the user's account, the user linked a third party provider to his account which Ibotta does not recommend. We hope that the user is able to provide a list of phone numbers, at least on this platform, so that the Team can further assist the user. We apologize for the inconvenience. Thank you.