Ibotta, Inc.

Hello, Thank you for the concern regarding your account. Upon our second review of your account, we have reactivated your account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your...

account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. We also verified that one or more of your receipt submissions were not the original, in-store receipts. Per standard rebate guidelines, receipts that read "duplicate," "reprint," or "copy" are not eligible as proof of purchase. Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us know. Have a great day!

Hello, Thank you for the concern regarding your account. Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account audits. We have completed the review and have restored full access to your account (on 10/28/17). The...

user has also cashed out earnings on 10/28/17.Thank you for your patience and have a great day!

Complaint[redacted]
I am rejecting this response because:
Sincerely,
[redacted]I'll be starting a Class Action Law Suit. I've contacted the CEO. I purchased my products and I explained how my family was using the App also. The items were retained. That doesn't mean that I keep the product if I the customer isn't satisfied.  And like I previously stated if your company had other means of contact it wouldn't have to go this far.ill be starting a sign up on Social Media to begin to pursue this Class Action and Money Taking Sceme from happening to others.I still earned my bonus the correct way.

Hello,Thank you for the concern regarding your account. It appears that you have had several correspondences with our team. We have completed the review of your account and have chosen to permanently deactivate your account.We have verified that you have attempted to refer more than one account...

that uses the same account or purchase information. We found that you created a total of 5 accounts under the same or similar name in an attempt to receive referral credits.  Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. At this time, we are unable to reactivate any of your accounts. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. On 12/6/17, the user was deactivated for inviting himself in excess of 4 times and sharing a device with his multiple accounts. On 12/1/0/17, the user was educated about not inviting oneself to Ibotta in order to earn referral credit and...

that up to two active accounts can share a single device. On 1/15/18, the user invited himself 2 more times and created those accounts on his same device, in order to earn the referral credit. Unfortunately, since the user has broken the rules regarding referring oneself, creating multiple accounts, and sharing a device with more than two users, we are firm in our decision to maintain deactivation. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Hello,As stated in our previous correspondence, we are firm in our decision to permanently deactivate the multiple accounts that share your information. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding in this matter.

Hello,Thank you for the concern regarding your account. After an additional review of your account, we are firm in our decision to permanently deactivate your account.We verified that you have submitted receipts that were first submitted by several other users. Per Ibotta's terms of use, Section...

10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:as I stated I was unaware that rewards were already given to me for the item because there were so many glitches in the app. Therefore, I'm not understanding why myself (the customer) has to be punished by having my account suspended & not be rewarded my earnings on my statement because of a company error. I have been using this app for years & this is the first time I have had this type of situation. This is poor customer service & bad business to a loyal customer whom was unaware of awards that were already awarded to me.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. The error that the user is receiving is that the number she wishes to link to her account is linked to another account. A telephone number may only be linked to ONE account, no matter whose account it is. Upon review of the user's...

account, the user has up to three accounts with Ibotta. The user's phone number is linked to a previous account of hers. We have deactivated all of the user's extra accounts and removed her phone number from her previous account. The user is now free to link her number to her main and only account. Please let us know if you have any further questions about your account or linking your phone number. Thank you and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*

Hello, Thank you for the concern regarding your account. Upon review of the correspondence with our team, our team mistakenly identified the user's issue with the app as a different issue and responded incorrectly to the true problem at hand. The user claimed that the notification received was...

that the number she wanted to link to her account was linked to another account. Therefore, the team responded appropriately to that issue but that was not the true issue. The user had already linked a number to her account and the error that she was receiving said that the account was already linked to another number. After review of the correspondence, a manager on the team reviewed the case and determined the confusion and was able to see that the user provided the number that was linked to the account. The old number was then removed from the account leaving the user free to link a new number. The user linked a new number on 5/1/18 and withdrew earnings to a gift card on the same day. Please let us know if you have any further questions and we truly apologize for the confusion and inconvenience. Thank you and have a nice day.

Hi there,Thank you for bringing this to our attention. We recently had an issue with our gift card provider that did not allow this user to fully redeem their [redacted] gift card for $25.00.The issue has since been resolved, and the user has been refunded.We apologize for the inconvenience that was...

caused from this matter.If the user has any further questions or concerns, please have them contact [redacted]Have a great day!

Hello, Thank you for the concern regarding your account. Our Team completed their review of your account and reinstated access to your account on 8/3/17. The user has cashed out their earnings and has no earnings pending. Thank you for your understanding and have a nice day!

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user is submitting high value receipts from the same liquor store, with some purchases totaling in excess of $400 multiple times a day. We consider this to be irregular shopping behavior and believe...

that these purchases were not made by the user but made by someone else or fabricated. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Unfortunately, we are unable to reactivate the user's account at this time. Ibotta must also protect it's brands and retailers from fraudulent behavior in order to continue to provide relevant offers for the rest of it's users. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Hello, Thank you for the concern regarding your [redacted] purchase. It seems like there is some confusion on what was explained to the user and we apologize for the confusion. Upon review of the user's [redacted] purchase, the purchase was attributed to another affiliate (ie, a competitor app or...

site of Ibotta that also provides cash back on purchases) OR unapproved discounts or promotional savings (provided by the retailer, in this case [redacted]) were applied to the user's purchase. Therefore, the retailer did not approve the purchase as eligible for offer credit. As stated in the offer details, "Offer not valid with the use of coupons and promo codes". We apologize for the user's inconvenience as [redacted] has denied their eligibility for offer credit. Thank you.

Hello, Thank you for the concern regarding your account. We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or...

attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. As a courtesy, our team has contacted you and allowed a 24 hour cash out of your remaining earnings. After that point, your account will be permanently deactivated. Please respond to our Support Team if you have further questions. Thank you for your cooperation and understanding.

Hi there, Thank you for bringing this to our attention and we apologize for the delay in response.It seems as though this user was deactivated due to fraudulent activity off submitting receipts from purchases not of their own. Our Fraud Prevention Team was able to verify that the last four...

receipts submitted were from different transactions due to the purchase information available on the receipts.At this time, our Fraud Prevention Team has elected to keep this user's account, however we are allowing this user to withdraw their funds within the next 48 hours.If the user has any other questions or concerns, please have them contact the team member assigned to their original case. Thank you!

Complaint: [redacted]
I am rejecting this response because: You still haven't explained what I did to violate the terms and agreements set forth by your company. All of the accounts that I referred were new individual users which I offered to provide whatever documentation to prove. Are the duplicate receipts you are referring to are the ones for the 2 soda offer? I already explained how they were submitted and that they were all different receipts with different transaction numbers.  There were no duplicate accounts created by me.  If one of the users did submit a duplicate account (which I don't believe happened either) why was my account deactivated?  The fact that you will not provide me the specifics of what exactly caused my account to be deactivated especially with the amount of money I had accumulated at the time just sounds like a scam.  If I was planning on trying to benefit by violating the terms and conditions wouldn't it make more sense for me to take my money out more frequently and not risk losing the entire amount?  I had $217 in there and it took a lot of time and effort to accumulate it.  I am extremely disappointed with your company that this is the way you choose to address this. 
Sincerely,
[redacted]

Hi there,Thank you for bringing this to our attention and we apologize for the delay in response. Our team was able to verify that this user's purchase was valid and has since been credited.Unfortunately we are unable to award further credit for this user's other request.If the user has any...

further questions, please let the user know to contact [redacted] with any further questions.Thank you and have a great day!

Hello, Thank you for your note. We have determined to reopen your account for another 24 hours to withdraw your earnings, but due to an attempt to exploit our referral program, we are unable to reactivate your account. Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your original account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down. Thank you for your patience and understanding.