Ibotta, Inc.

Hello, Thank you for the concern regarding your account. Upon review of your account, we found that the user referred herself and received credit for that referral. This is against the rules of Ibotta that state that users may only have ONE earning account and may not take advantage of our...

referral program by creating additional accounts or referring fraudulent users. We also found that the user was submitting receipts for offers that were not present on the receipt, submitting the same receipt for the same offers more than one time, and receipts that are missing information such as the retailer name, date, time, and total. We are happy to grant the user a ONE time courtesy reactivation with the acknowledgement that the user will abide by all of Ibotta's Terms of Use which can be found here https://ibotta.com/docs/terms/6. Please note that future violations of Ibotta's Terms of Use may results in suspension or permanent deactivation. Please let us know if you have any questions about using Ibotta. Thank you and have a nice day.

Complaint: 11539227
I am rejecting this response because: my account is still frozen, I requested a reset password link and have not received any thing further. This seems like it should have been a quick fix but it has been very lengthy and time consuming. No follow up from Ibotta either. 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. During the time that the user sent a request to the Care Team, the Account Review Team was at a 4-5 day response time due to high traffic. The user's account was unlocked yesterday, 12/20/17. The user was able to withdraw his earnings of...

$119. Upon review of the user's account today, 12/21/17, the user returned products that the user received Ibotta credit for. We believe that the user intentionally filed a complaint in order to receive their funds and then returned the products that he received credit for. The users account is now permanently deactivated for violation of Ibotta's Terms of Use. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Unfortunately, due to the actions of the user, we have permanently deactivated the user's account. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After only 40 emails!!!! Thanks for your help with this matter
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:...

There were 2 Receipts, one from [redacted] and one from [redacted], where the [redacted] rebate was not processed. I have asked through customer service to verify this and they said they have been credited. I see where they hand credited a [redacted] rebate that was found and not even related to my inquiry. I asked for someone to call so there is no more back and forth so there is a clear understanding from both parties what is being requested and what has been done.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. We have completed a second review of the user's account and are firm in our decision to keep the user's account deactivated. The user purchased products for Ibotta credit and then returned the items, thus intending on keeping the...

Ibotta earnings from the purchase. The user stated in previous inquiries that is was a [redacted] receipt incorrectly charged. This purchase is not either of the two purchases in question. On one occasion, the user purchased items to obtain $4.00 in offers and returned both items. On the other occasion, the user purchased items to obtain the same offer for $4.00 and returned both items. Again, these purchases are separate from the [redacted] receipt that the user is referencing. Unfortunately, we will not reactivate the user's account as returning products purchased that a user receives credit for, is against our Terms of Use (Section 10.2). Thank you for your cooperation and understanding.

Initial Business Response /* (1000, 6, 2015/10/19) */
Thank you for bringing this to our attention. We have reviewed the user's account, and it appears that they were marked as potentially fraudulent. After our Fraud Team completed their review, they reactivated the user's account and the user...

should be able to resume using the app as normal. If the user has any questions or concerns, our Support Team can be reached by contacting [redacted].

Hello, Thank you for the concern regarding your account. On 1/16, the user was locked out of her account due to submitting receipts for offers that were not actually present on the receipt. This is against Ibotta's Terms of Use. The user was educated about submitting receipts for offers that...

were not actually purchased and regained access to her earnings on 1/18/17. On 1/23/17, the user was locked out of her account again because returns were being made on products that she received credit for. This is also against Ibotta's Terms of Use. The user was educated about returning products that she has already received credit for and regained access to her earnings on 1/26/17. We highly suggest that the user review Ibotta's Terms of Use regarding unauthorized behaviors to avoid being locked out of her account or permanently deactivated. We have allowed access to the user's account on good faith that the user will not commit the above behaviors or any behaviors that are against the Terms of Use. If the user has any further questions, we will be happy to assist. Thank you for your cooperation.

Hello, Thanks for the concern regarding your account. The user was credited for the single missing offer on 10/10/17. However, the user did not complete the bonus and was not credited for the bonus. Thanks and have a great day.

Per Ibotta policy: Users shall not be eligible to earn these bonuses if they invite other users who share the same mobile device or if they create multiple accounts in an effort to earn referral bonuses for inviting themselves.  I have violated neither one of these terms, each account is associated with a unique mobile device, when we setup or cash out from ibotta, we are required to verify our account with an unique mobile #.  Once again, I refer my husband and my mother to use ibotta, the referral bonus I earned was legitimate,

Hi there,Thank you for bringing this to our attention. We apologize for the confusion regarding this user's account, which has been fully restore for use.If the user has any further questions or concerns, please have them contact [redacted]. Have a great day!

Initial Business Response /* (1000, 9, 2015/10/16) */
Thank you for bringing this to our attention. It's likely that the user's IP address was blocked from our system. We have removed several IP address blocks from our system, and it appears that the user has already been able to resume using the...

app. If the user has any questions or concerns, our Support Team can be reached by emailing [redacted]@Ibotta.com.
Initial Consumer Rebuttal /* (2000, 11, 2015/10/20) */
Ibotta has fixed whatever was keeping me from accessing my account. I have been able to get into my account and I have full use of it so you do not need to pursue this matter further at this time. Thank you for your time.

Hello, Thank you for the concern regarding your account. We will be happy to look into the referral issue that the user is stating. Please provide the email address of the invited user. In regards to the [redacted] order, the user was credited for her purchase on 2/14/18. We appreciate...

the user's patience and understanding while we contacted our partners regarding her purchase. Please let us know if you have more questions. Thank you.

Hello, Thank you for the concern regarding your account. We see that you remembered the phone number that was linked to your account and were able to link a new number to cash out. Thank you for obtaining the information necessary to edit your account information. Please let us know if you have any further questions. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. We truly apologize for the inconvenience that you have experienced. Unfortunately, in order to protect our user's security, user's must provide the phone number currently linked to their account in order to reset phone verification. The...

user did not provide our team with any phone numbers to try to attempt to discover the number linked to their account. In our perspective, a user that cannot and will not provide a phone number for the account may be trying to cash out another user's earnings and we are simply protecting this user's account. If the user would like, they may email our support team with a list of possible numbers that may be linked to their account. Unfortunately, due to our privacy policy, our Support Team is unable to view user phone numbers to share any "hints" to this number. Again, we truly apologize for the inconvenience that this may have caused. Thank you and have a great day.

Hello, Thank you for the concern regarding your account. We have looked into your account and it appears that your account has been unlocked. Our Support Team has completed the review and have restored full access to your account.Thank you for your patience and have a nice day!

Hello, Thank you for responding with the correct email address on the account. The user has provided our team with TWO phone numbers to verify against her accounts and both phone numbers are incorrect. Linking and verifying a phone number on a user's account can only be completed on the user's side. Our team has provided information about the number, such as the date that it was linked to the account (11/10/2015), and the user was not able to provide any additional phone numbers to check. It is our stance that the user does not remember the phone number linked to her account, which cannot be changed by any member of the Ibotta Team without first verifying. We suggest that the user contact friends and family for a possible number that she may have used to link to her account 2 years ago. Unfortunately, because the user cannot verify the number on her account, we cannot make any changes to her account. We apologize for the inconvenience and would be happy to try any variety of phone numbers that the user will provide. Thanks and have a nice day.

Hello, Thank you for your concern regarding your account. Upon review of your account, the [redacted] rebate for % cash back was not used or unlocked at the time of purchase. It looks like you simply accessed the item level rebates within the [redacted] gallery and not the % cash back rebate. As a courtesy, our team credited ONE of your purchases. However, since the proper flow was not followed, the additional purchases are not eligible for credit.Thank you for your cooperation and understanding.

Hello,Thank you for the concern regarding your account. As stated previously, we have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account. Due to fraudulent activity, you no longer have a positive available balance in your Ibotta...

account. It appears that your receipts show multiple transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for your reply regarding your account. Unfortunately, the user did receive credit for referrals sharing a device and information with this user. The user also completed returns of products that he received Ibotta credit for. In our previous email, we stated the Terms of Use that were violated by the user. We apologize for the inconvenience but we will be keeping this account deactivated. We appreciate the user's understanding and cooperation. Thank you.