Ibotta, Inc.

Complaint: ***
I am rejecting this response because:The response is incorrectI able to update my email address in the application with no issuesIt was after I had already updated the email address that I was notified I had to email support to update the phone#When the customer service rep asked me about that I had advised her that it was already changedI have that email too if you guys forgotOn top of that I received an email on December 4th stating my account was deactivated and it was due to one of several (possible) reasons and I know what it wasIt was because I created another account using my phone number (which you have stated several times wasn’t on my account to which I responded to using the same original ticket that was originally submitted (now that the account is deleted I can’t go back in to print the chain, but lucky for me you guys send the same response to my email :) either way, my response is below (as well as attached)just stop lying! ”So now my account is deactivated so u guys dont have to give me the money I earned? I was unable to use the money on the account and according to your company my phone number wast on the accountNow im confused? You stated in my Revdex.com complaint that my main number *** wasnt on the account and now all of a sudden ive used it twice? I created the 2nd account to scan receipts because you said the number was not on my current account, now it just sounds like yall were lying and giving me the run around as well as lying to the Revdex.comIs me cashing out my $200+ dollars earned on your platform that detrimental of a loss? So what do I do now? Am I just not allowed to have an account anymore because I filed a complaint?Sincerely,
*** ***-***

Hello, We apologize for any inconvenience or delayOur system flags and temporarily locks any account that meets a certain algorithmYour account was most likely automatically locked by our system due to buying behavior and frequency of receipt submission. As stated previously, your Ibotta account was temporarily locked and is now reactivated and available for use. Thanks for your concern and have a nice day!

Complaint: ***
I am rejecting this response because: I have not done any of the violations of terms stated.they have told me several times that I have multiple accounts on one device which is impossible because I live alone and I just got this phoneI am a new user to the app to the fullest 100%They have done this to numerous people as I was reading on the app reviews and on their Facebook pageEvery single purchase I made was legitimate to the fullest
Sincerely,
*** ***

Hello, Thank you for the concern regarding your account. We have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the
items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Unfortunately, there is nothing else we can do on our end. As stated in a previous email, once your password is entered incorrectly too many times, your account will be locked for anywhere between - hoursYou should then be able to try againIf you continue to get locked out for trying to log in with the wrong password, we suggest you proceed with the "forgot password" hyperlink under the log in board. To unlock and reset your password, please follow these steps: Using either a desktop computer browser or your phone mobile browser, go to Ibotta.com, click Sign In, and click the Reset Password link at the bottom, you will then be asked to input the email you want reset email sent toMake sure to check your spam folder if you are not seeing the email from us. Please let me know if you are still having issues after following these steps. Thank you for your patience and have a great day!

Hello,Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our Support Team. Unfortunately as stated in previous emails, we will be unable to credit you for this submission since your total does not meet the $Spend and Earn threshold
We have attached the exact rebate details for your reference:"To qualify, you must spend at least $after discounts, coupons and tax• The $minimum purchase requirement must be met in a single transaction• No partial credit will be awarded if $minimum is not met• Online purchases are not eligible for credit• Rebate excludes all Gift Card purchases• Receipts dated prior to 9/7/not validAll receipts must be submitted within one week of the printed receipt date• To receive credit, the submitted receipt must contain a retailer logo, product numbers, product text, total, and transaction number• A rebate is limited to one redemption per user."We apologize for any inconvenience and hope that you can continue using IbottaHave a great day!

Hello, As stated previously, we have determined to keep your account deactivated due to the association with fraudulent accounts and suspicious network activity. We have verified that you are in connection to any account that was deactivated for referral fraudThe user in connection to your account attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountThe user has submitted receipts that are all invalid submissionsThe receipts are a single portion of the receipt, are unreadable, and do not contain the necessary information in order to process the receiptI have included the images
here for review. On 2/24/18, the user wrote our Care team for assistance with her accountOn 2/and 2/28, our Team requested pictures of all of the user's receipts and continued to only receive portions of receiptsUnfortunately, our Team cannot process a receipt if we do not have clear pictures and the following information present on the receipt:- Retailer name and logo- Date and Time- Itemized list of purchases- Subtotal and total This information can also be found in our Help Center in this article: *** The user is free to send us pictures of her receipts that meet these qualifications either through the app OR in her open ticketWe look forward to further assisting the user when she is able to provide proper documentation (receipts) for validation of her purchasesPlease let us know if you have any further questions about your account or how to send receipts to IbottaWe will be happy to helpThank you and have a nice day

Final Consumer Response /* (2000, 6, 2015/09/29) */
It has been resolved as of a few minutes ago and they unlocked my account

Hello, Thank you for the concern regarding your accountOn 11/16/17, the user was deactivated for submitting invalid receiptsOn many different occasions, the user was submitting a receipt for a set of offers that corresponded to the items purchasedHowever, the user was adding additional offers that were not actually purchasedThe user's purchases were being audited by our team for compliance which resulted in the account being deactivatedOn the same day, the user was educated about submitting invalid receipts with offers not present on the receipt and was reactivated. On 12/10/17, the Account Review Team took a second look at the account and mistakenly deactivated the account for the same receipts, as the user had not submitted new receiptsOn 12/11/17, the user's account was reactivated and our team apologized for the mistakeThe user was reactivated and granted full access to her account. If the user has any further questions about her account, please direct them to the Care TeamWe appreciate the user's understanding and apologize for the conflicting informationThank you and happy earning!

Hello,Thank you for bringing this to our attention.We have reviewed this user's case and it seems as though this user's account has been deactivated for return fraud which was verified via our Fraud Prevention team.This user's request to cash out their remaining balance has been completed, however
their account will still be suspended indefinitely.If the user has any further questions or concerns, please have them contact ***Thank you and have a great day

Hello, Thank you for your replyUnfortunately, we are firm in our decision to maintain deactivation on the user's accountWe appreciate the user's cooperation and understanding. We apologize for the inconvenienceThank you

Complaint: ***
I am rejecting this response because: I received a reply from Ibotta who is allowing me to reactive give my accountThey were informative and consistent with ur noteHowever I am unable to access my account stillI am getting some errors or locked out of my accountStill need Ibotta to follow up to allow me to access my account again.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The receipts are legitimate regardless of irregular shopping behavior or notNot one receipt submitted was sent the same day and purchases were made separate days throughout the weekTo be straight to the point, you accepting and approved my earnings only to lock my accountI would like it if the company can show the submitted receipts that I had on the account to me and show when more then one receipt was submitted any given dayI have a strong feeling that your company pockets the approved earnings while blocking your usersYou do not actually have any considerations or respect for the vendors that you work for and the big companies that offer these rebates to their consumers.
Sincerely,
*** ***

Hello, As previously stated, our Team is unable to make changes to the phone number linked to the user's account if the user is unable to first verify the phone number currently linked to their account. We apologize for the inconvenience and frustration that the user must be feelingThank you

Hello, Thank you for the concern regarding your accountThe user's account completed review and was reinstated on Saturday, 10/7/Please direct questions to the Care Team *** Thanks for your understanding and have a nice day

Hello, Thank you for the concern regarding your accountThe user was locked from withdrawing her earnings on 3/16/due to too many invalid receiptsThe user was deactivated on 3/20/upon further review of the account. We were able to find instances of the user sharing receipts
with another userIbotta does not allow users to share receipts no matter which items are being redeemedWe were also able to find instances of the user submitting a receipt for items that were not actually purchased on the receiptWe were then able to find instances of the user submitting the same receipt for the same offers more than one time. As a one time courtesy, we are allowing the user to continue earning with IbottaHowever, the user must understand that any future violations of Ibotta's Terms of Use can and will result in permanent deactivationWe appreciate the user's cooperation and understandingThank you and have a nice day

Initial Business Response /* (1000, 6, 2015/10/30) */
Thank you for bringing this to our attentionWe have reviewed the account in question with our Fraud Prevention Team, and it appears that the user was suspended for an account review
Our Fraud Prevention Team completed their review and
determined that the user was submitting for items that they had not purchasedThis is against our Terms of Use, so the account has now been terminatedIf the user has any other questions or concerns, our Support Team can be reached at ***

Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain account deactivation. On occasions, the user submitted the same receipt that she already received credit for itemsThe user's process was to first submit an image of the
receipt and then two days later, scan the QR code on the bottom of the receiptThe system was picking up the multiple submissions but Ibotta understands that a user may accidentally submit the same receipt because they forgot they had already submitted the receiptIt is apparent that the user was attempting to obtain credit for the same purchases multiple times. On over occasions, the user purchased items eligible for Ibotta credit and then returned the items to the retailer, while retaining the Ibotta credit. Submitting the same receipt for rebates that have already received credit is against our Terms of UseYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. We verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section They can be viewed here: https://ibotta.com/docs/terms. We apologize for the inconvenience and appreciate the user's understanding and cooperationThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***