Ibotta, Inc.

Hello, Thank you for your response regarding your accountWe have completed an additional review of your account in order to answer your questions. Starting in March 2017, the user was submitting receipts that were clearly out of the 7-day redemption periodSome of the receipts submitted were over months old from the date that they were submittedWhen a user submits a receipt that is marked "Too Old", the user receives an automatic email notifying the user that they have submitted a receipt that is out of the redemption period and educates the user that they have days from the purchase date to submit their receiptThe user has over instances of submitting receipts that are "Too Old", most being months out of dateIbotta allows *** receipts to being scanned by hovering over the QR code at the bottom of the receiptThe user has taken advantage of this process many timesHowever, when submitting a receipt that is out of date, the user is intentionally bypassing the QR code scan to take pictures of the receiptHad the user scanned the QR code on the receipt, the app would automatically notify the user that the receipt is out of date. The user also submits the same receipt multiple times across the allowed day period, attempting to redeem the same rebates that the user has already received credit forWhen a user submits a receipt that has already been submitted and credited, the user receives an automatic email notifying the user that they have submitted this receipt before and credit will only be granted one timeIn addition to submitting the same receipt up to days after their first submission of the receipt and already receiving credit on their purchase, the user then submitted the same receipt for rebates that were not present on the receiptIt appears that the user is submitting the receipt to "accidentally" receive credit on items that were not in fact purchased. Ibotta absolutely understands when users make mistakes and is more than happy to educate users and guide them to the correct processUnfortunately, this user only wrote our Support Team one time, to inquire about a missed rebate which was handled properlyAfter not receiving credit for her submissions, standard procedure would be to inquire as to why the user is not receiving creditThe user did not write us notifying us about any trouble she was having submitting receipts or accessing her accountWe are not doubting that the user may have had issues but the extent of invalid receipts has caused us to permanently deactivate the user. We apologize for the inconvenience and appreciate the user's understandingThank you

Hello, Thank you for the concern regarding your account and IbottaWe were notified that you have been in contact with a member of our teamPlease direct all inquiries and feedback to our teams. Thank you and have a nice day!

Complaint: ***
I am rejecting this response because: I had since tried to work with the "Care" Team about issues with the reversed credits that had absolutely NOTHING to do with the receipt submission in question. As a result, someone (potentially someone new reviewing/addressing my account) had deactivated my account a second time. I understand that this is not a court of law and that protection from Double Jeopardy is not assured, but it is poor business and customer service practice for this type of thing to happen. Now, I am forced to hold off on submitting the jornal receipt for the receipt in question AND any future Care Team requests for fear that yet someone else ends up seeing the apparently "red flagged" receipt and deactivating my account again. I would like total assurance that my account will be protected from this happening again.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your account. We have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase
informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hi there,Thank you for bringing this to our attentionThis user's account has been fully restored as nowPlease let us know at ***, if the user has any further troubleHave a great day!

Complaint: ***
I am rejecting this response because:
you are not taking any action as there are no other phone numbersPlease release the moneyThanks.Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe have had several issues recently with *** *** submissionsWithin the next few days, we will be changing the app to include two options for *** *** submissions - through either your loyalty card or photo submissionIn the
meantime, please go through our support systemWe are able to see that you sent in an email explaining the situation less than hours agoWe ask that users allow hours for an initial response due to the high volume of daily inquiries that we receive. For this specific issue, we will continue corresponding with you in our customer support platformIf you haven't done so already, please send us several photos of the receipt in question so that we can credit you for any missing rebates. Thanks for using Ibotta and have a nice day!

Hello, Thank you for your noteUnfortunately, as stated previously, we are firm in our decision to permanently deactivate your accountWe have verified the sharing of receipt submissions with all referred accounts.Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.We apologize for the inconvenience, but will be unable to reactivate your accountThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have reviewed your account and all past correspondences with our Support TeamUnfortunately, after several reviews, we have chosen to maintain suspension of your account. It appears that your receipts show multiple transactions
per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Thank you for your cooperation and understanding

I am rejecting this response because: I have not been provided ANY documentation of the initial allegation of fraudI have ask repeatedly and produced photographic documentation of receipts, item barcodes and screenshots of rebates to match the items and receiptsAll of the ones they claim were fraudulentI went through ONE by one and provided proof via email that they were notYet the company has not provided one shred of evidence against meOnly their claimThat is not good enoughThe burden of proof lies with them.Sincerely,*** ***

Hello, Thank you for the concern regarding your accountIt appears the our system automatically flagged your accountWe have since removed the flag and restored access to your account. Thank you for your understanding

Hi there,Thank you for bringing this to our attentionWe apologize for the confusion regarding this user's account, which has been fully restored as of now.If the user has any further questions or concerns, please have them contact ***Have a great day!

Final Consumer Response /* (2000, 7, 2015/12/29) */
the issue has been resolved

Complaint: ***
I am rejecting this response because:The initial complaint was about one of the two accounts in one household got deactivatedThe business agreed to reinstate the deactivated account, but sneakily closed the other account ***, which is in good standingThis is really unprofessional
Sincerely,
*** ***

Hello ***, Thank you for the concern regarding your accountIt appears that you have had continued correspondence with one of our representativesPlease continue corresponding with our team on the email platform so that someone can resolve your issue. Additionally, due to the number
of inquiries that we receive on a daily basis, we ask users to allow up to hours for a response from our support teamThank you for your patience and understanding

Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account (today,
11/28/17). Thank you and have a nice day

Complaint: ***
I am rejecting this response because: I am not sure what Ibotta is talking about since I am not able to speak with a real person They do not even provide a phone number which I have requested numerous times! I tried to explain the receipt I submitted was not tampered with but taped back together after being ripped in half by my Autistic sonThis would of been something I could have explained better on the phone with a coustomer service personInstead they send out electronic emails I spent money in stores in order to use their appI also still had money to cash out which I no longer can since they abruptly deactivated my account, monies I think should given back to me Ibotta says they are a legit company but due to their previous actions and the many complaints form other people about the same thing happening to them, this suggests they are not!
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/11/21) */
Thank you for bringing this to our attentionWe have reviewed this user's case and our Fraud Prevention team was able to verify that the user was submitting receipts that were not issued to them for the original purchaseOur Fraud Prevention
team has since terminated the account and the funds have been redistributed
Unfortunately, due to our Terms of Use, we are not able permit access to this user's accountIf the user has any further questions or concerns, please have them contact our support team at ***

Hello,Thank you for your explanationUnfortunately, as stated previously, we have completed the review of your account and are choosing to permanently deactivate your accountThe total amount earned from Ibotta after returning Ibotta amounts to over $50.00.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriate. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Thank you for your cooperation and understanding