Ibotta, Inc.

Hello, Thank you for your reply regarding your complaintUnfortunately, the Ibotta Team cannot discuss or take action to another user's account through a different userWe ask that the user's referrals write Ibotta for assistance. Thank you

Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep this account deactivated. On 11/8/17, the user submitted a *** receipt dated 11/8/The user received the eligible offer related to this purchaseOn
11/10/17, the user submitted the same *** receipt dated 11/8/in an attempt to receive the same offer credit that she received on 11/8/On 11/14/17, the user submitted the same *** receipt dated 11/8/in an attempt to receive the same offer credit that she received on 11/8/On 11/16/17, the user submitted the same *** receipt dated 11/8/in an attempt to receive the same offer credit that she received on 11/8/and the receipt was marked as "Too Old" because it was dated outside of the 7-day submission time frameOn 11/20/17, the user submitted the same *** receipt dated 11/8/17, but this time the user tampered the date on the receipt to reflect a date of 11/18/17, as provided by the attached image. According to Ibotta's Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Upon further review of the user's account, the user has attempted to submit the same receipt for various purchases, sometimes in excess of seven (7) timesAs Ibotta knows that a user may accidentally submit the same receipt, we do not deactivate users for doing so, in most casesUnfortunately, we are firm in our decision to deactivate this user and she has violated our Terms on numerous occasions for the sole purpose of fraudulently earning Ibotta creditWe appreciate the user's understanding and cooperation. Thank you

Hi there, Thank you for bring this to our attentionIt seems as though this user has resolved their issue with the help of our Support TeamThis user's account is active and ready for use as of now. If the user has any further questions or concerns, please have them contact
***. Thank you and have a great day!

Hello, Thank you for the further concern regarding your accountUnfortunately, we are experiencing larger problems concerning email notification issuesSeveral users are not able to receive important emailsOur developers are working to resolve the issue as soon as possible. For this case, please continue to correspond with our team via email at *** until this issue is resolvedWe apologize for any inconvenience this has caused. Thank you for using Ibotta!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meIt is sad that it took contacting the Revdex.com to finally have this issue resolvedI loved the app and the easy process for cashing in earnings in the pastThey need serious work on the customer service, the ability to fix issues with their app, and to correct their verification phone processThey did finally fix the issue very easily within hours of contacting the Revdex.com, you think they would apply that same process to those that contact consumer service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Their evaluation is still to this day is inaccurateAll the receipts that I have submitted was not invalid and I purchased every thing that I claimed credit forThe last receipt was rejected because they claimed there was nothing on the receipt to claimI really think that you all should investigate their practice of disclaiming customersIf I was someone who just let it go because I felt it was not worth my time because the money was to small they again would have profits from my transactionThink of the amount that they possible could have profited from from the ones that did not talk the same avenue I hadI thanked them for opening up my account so I could clear it out but I am no longer dealing with a company which shows such dishonest practices I also would like to say that if they continue to treat the people that way they should not be in business which deals with the publicThank you

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for bringing this to our attentionWe have reviewed this case fullyIt appears that the user submitted a receipt that was marked reprintUnfortunately, we are unable to accept any proof of purchase except for the original receipt
The reason for this is because a reprint can be a copy of another person's purchase, which is a violation of our Terms of Use
At this time, we won't be able to accept any duplicate or reprinted receipts for creditIf the user has any other questions or concerns, our Support Team can be reached at ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not another persons receipt, I purchased the productI verified the purchase using the upc scanner, how can it be someones? Also I already said that store only prints receipts that are reprinted, I dont know why because it just doesSeriously I know theres many people wanted their receipts and they got the same exact thing as meI know theres many people sent a lot of complaints at your companyYou ban peoples accounts for no reason and you steal their moneyThat is wrong and FRAUD
I am not going to argue again about thisI think I am going to end this case
Final Business Response /* (4000, 10, 2015/07/25) */
Thank you for your responseOccasionally, receipts from certain retailers don't meet the qualifications needed for a specific rebate, and further information is requiredPer the rebate details in this case:
Client reserves the right to require additional information/identification prior to honoring rebate request and to reject non-conforming rebate requests without liability of any kind
Because the rebate details call for extra information, we are unable to credit unless the proper receipt requirements are metAt this time, we are unable to reverse our decision
Final Consumer Response /* (4200, 12, 2015/07/29) */
***Document Attached***
Also LOOK AT THE RECEIPT
#shown the time when the cashier scanned the item
#shown the time the RECEIPT WAS PRINTED
ITS SECONDS DIFFERENCESo that proves that I bought the product
And that proves that I am not a liar, cheater and a FRAUD

I am rejecting this response because:As stated before, and seems like you NEVER read nor care about a proper response, as you copy and paste all your responses carelessly, the accusations are absolutely and is baselessIf your claims are true, then why don't you present Revdex.com with the proof receipts and accounts in questionYou can't bc you're lying, pure and simpleWho knows what kind of scam and con-artists run this fraud of a companyYou are practicing no more than a fraud and scamming thousands of people out of their money this way.I also need the money in my account to be released to me asapI will not rest unitil I get all the money that I have earned from this scam of a company
Sincerely,
*** ***

Hi there,Our Account Review Team was able to investigate this matter further and have decided to reactivate this user's accountIF the user has any other questions, please have them contact ***Thank you and have a great day!

Hello, Thank you for the concern regarding your accountWe truly apologize for the confusion and frustration that you must be feelingWe have asked a Support Team supervisor to reach out to you and they should be in contact with you shortly. Thank you so much for reaching out to Ibotta

Initial Business Response /* (1000, 6, 2015/12/05) */
Thank you for bringing this to our attention and we apologize for the delayIt seems as though this user's account has been suspended indefinitely due to the violation of our Terms of Use
Our Fraud Prevention Team was able to verify that
the user was submitting tampered receipts, which are receipts that are alter from their original state after printed, to pass as acceptable receipts
Again, this user's account is suspended indefinitely and their earnings has been redistributed back into our systemIf the user has any further questions or concerns, please have them contact *** for further assistance
Initial Consumer Rebuttal /* (3000, 9, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not in no way commit fraud I told them what had happened and they keep saying the same old thingThey just wanted to keep my money I made and I can see them giving the same old answerI believe it is so unethical for someone to take your money you earned and give it to the companyI believe their CEO would not be pleased with their conduct, by telling people they committed fraud when they did notAll I wanted was my monies which they are keeping from me and keeping it for themselvesI strongly believe this is very unethical for the companyWhy dosen't everyone work and not get paid because the company kept itI need to know how I would receive my monies that I earned and not be told I did fraud when I did notPlease have someone help me because I really believe this is so unfair to keep monies which is not theirsThis company is a jokeThank you
Final Business Response /* (4000, 11, 2015/12/22) */
Thank you for bringing this to our attentionOur Fraud Prevention team was able to further review this user's account and locate several more receipts that are tampered
However, our team is granting this user with hours for reactivation, in order to withdraw the rest of their earningsAfter which, the account will be permanently deactivated
A representative from our Fraud Prevention team has also reach out to the user, explaining the next course of actionIf the user has any questions, please have them contact our Support TeamThank you!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep this user's account deactivated. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple
accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriateThe user has two devices and four accounts were sharing a single deviceOnly two different users may share a single device. We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile devicePer the user's statement, "i do there first rebate with them", which we understand the user helping a new user, but it appears that the user is purchasing the same item, from the same store, with the same purchase information, in sequenceTherefore, we believe that these accounts are not actually new users, but accounts simply created to earn Ibotta credit for herself. Unfortunately, Ibotta takes improper referrals very seriously and we are unable to reactivate this user's account at this timeWe apologize for the inconvenience and appreciate the user's understandingThank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.Please be aware We
verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Ibotta only accepts receipts submitted to us within one week of the printed receipt dateWhen submitting your receipt, Ibotta will inform you as to what time frame is acceptable to submit your receipt.Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us knowHave a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.From this point forward I understand not to cover any part of a receipt.Will the total in my account be restored?Will the account and total for my teammate also be reactivated? Our accounts were deactivated at the same time
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe were able to review your previous correspondence with our team as well as your account. Upon review of your account, it appears that you linked a specific phone number to your Ibotta account on 4/14/17, one day after this
complaint was submittedIf you are still having trouble cashing out of your account, please stay in correspondence with our Support Team. Upon review of your correspondence with our Support Team, it appears that you were educated that the phone number that you wished to link to your account is linked to another account, possibly a previous owner of that phone numberHowever, our team is unable to search for or remove this number from any other Ibotta accountHence, we believe that you linked an additional number to your account. We hope that this helps you cash outThank you for your understanding and have a nice day

Hi there,Thank you for bring this to our attention, and we apologize for the delayed response.This user was deactivated due to submitting receipts that have been alter from their original state, which is against our Terms of UseAfter reviewing this user's case and account, it seems as though their
account is in good standing and has been reactivated for use. Regarding the users concern about Ibotta selling personal information, Ibotta will never sell your personal informationWe take the privacy of our users very seriously and will never share any personally identifying information to any third partyThe only reason why Ibotta needs access to your information is to ensure that you can take full advantage of the Ibotta appThese permissions allow Ibotta to connect to your social media accounts and allow you to take full advantage of rebate opportunities, friend referrals, and teamwork bonuses.Also, they will never receive spam mail, email, or phone calls from anyone as a result of signing up with Ibotta If the user has any further questions or concerns, please have them contact ***.Thank you for working with Ibotta!

Hello, Thank you for the concern regarding your accountUpon review of your account, the receipt submitted was 60% unreadable and it was very difficult for our system to read your receiptWe have asked the support team to manually review your receipt and you have been credited with the
eligible rebates. In the future, we highly recommend reaching out to the support team http://help.ibotta.com who can review your purchase and receipt for any missed rebatesUpon review of the account, no support messages were submitted in regards to this issue. Please let our support team know if you have any questionsThanks and have a great day

Final Consumer Response /* (2000, 7, 2015/09/14) */
Ibotta finally provided the information I asked for once I had told them I filed a case with youYou can close this caseThank you
complaint # XXXXXXXX