Ibotta, Inc.

Hi ***,Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account.We apologize for the
inconvenienceThank you for your patience and have a great day!

Hello, Thank you for the concern regarding your accountThe user was found to have three earning accounts with Ibotta which is not allowedUsers are allowed to have one earning account with Ibotta and up to earning accounts may share a single deviceBecause the user had three accounts and
all three were logged into the same device, the users account was deactivatedAs a courtesy to the user, our Team closed the user's additional accounts so that the user was in good standingHowever, rather than keeping the main account active, the account stayed deactivated and an older account stayed reactivatedWe have switched those two accounts and reactivated the main account.In the future, the user may not create any additional accounts or share her device with any other accountsFurther action of this type may result in permanent deactivationPlease let us know if you have more questionsThanks and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountIt appears that the following email was sent to you by our Support Team: "I am writing to you from Ibotta’s Account Review TeamWe have completed the review of your accountBased on our review, we have chosen to permanently
deactivate your account. We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Additionally, submitting the same receipt twice for the same rebate is against our Terms of UseAt this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same productHowever, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding." If you feel that your account was wrongfully deactivated, please continue corresponding with our Support Team via email. Thank you for your patience and understanding

Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain deactivationIn response to the user's claim, the user cut out a portion of another receipt from the same retailer which is why the font and the ink is the sameWe know that the user cut out a portion of the receipt because the top portion of the cut out line item is covering part of the "previous" line item's skuYou can also see the edging of the cut out line item and that the cut out is irregular and jaggedTherefore, we do not believe that this is a result of a receipt being folded or falling to the bottom of a bag. We appreciate the user's cooperation and understanding of why the account has been permanently deactivatedThank you

Hello, Thank you for the concern regarding your accountIt appears that you have had correspondence with our Support TeamWe have completed the review of your account and have chosen to permanently deactivate your accounts.We verified that more than one account was created using your
informationSpecifically, we verified the creation of three separate accounts all on the same devicePer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

HelloThank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive
credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello,Thank you for your responseUnfortunately as stated previously, our final decision is to permanently deactivate your accountWe are able to determine that at least $worth of Ibotta related products were purchased and later returned to the store in attempt to retain all funds from IbottaWe consider this to be a fraudulent pattern and will keep your account closed indefinitely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Revdex.com:This is a cookie cutter response and I know it will not be any different I did nothing wrong and had submitted all my receipt from day one this way but just because I asked a question and when sending in the receipt for the QUESTION ONLY not to get a rebate I cut off the date The date on a *** receipt is Black with white lettering iBotta please contact *** because you have an issue with how it is done If what I had been doing was wrong I would assume I would have been contacted sometime during the months I had been submitting receipts but I heard nothing I have deleted the app and refuse to do business with a company who can not seem to figure out what their policies are iBotta accused me of doing something wrong and questioned my integrity and that is not okay
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is cookie cutter to me
Sincerely,
*** ***

Hello, Unfortunately, as stated previously, we are firm in our decision to permanently deactivate your account. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
you are stating I had multiple accounts from the same device my account I had from from one device I changed phone numbers and needed to update it and then you deactivate my account I want the $i earned in rebates or I will escalate this matter to the courts if needed and I will have the other people join in on this that you have done the same thing too
I am rejecting this response because:
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/30) */
Thank you for bringing this to our attentionIt appears that the user's account was flagged for review after several high value redemptions were processedOur Fraud Prevention completed their review and found no fraud, so the user was
reactivatedThey should now be able to access their account and retrieve their funds
If the user has any other questions or concerns, our Support Team can be reached by email at ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address HOW the company addresses flagging user accounts for reviewHad the process been designed to be user-centric, then Ibotta would be a decent one to do business withInstead, I was treated like a criminal and simply told my account was locked and to contact customer support (the same e-mail quoted in the business' reply)Until the process is changed I will not accept the business' response
Final Business Response /* (4000, 10, 2015/11/24) */
Thank you for providing this users responseWe appreciate the user's feedback, and have passed ** on to the appropriate team for consideration
Again we apologize for the inconvenience that this experience has caused for the userUnfortunately we are not able to compensate the user any further, other than for what they earn through using Ibotta
We encourage the user to contact us at *** with any further feedback to help us improve our services

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive communication with our Support TeamYou recently received the following in an email: "After a second review of your account, we are firm in our decision to permanently deactivate your
account.We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use." Unfortunately, we will be unable to reactivate your accountWe appreciate your patience and understanding

Hello, Thank you for the concern regarding your accountWe apologize for any inconvenience or delayWe have looked into your correspondences with our Support Team representatives and it appears that your account has been unlocked and you have successfully transferred your earnings into your
PayPal accountWe recently switched over to a new software program for customer inquiries, so we apologize if there was a delay in responses as a result. We hope that you can continue to use and enjoy Ibotta! Have a nice day!

Hello, Thank you for reaching out to usWe have reviewed your account and past correspondences with our Support TeamUnfortunately, as stated in a previous email, we do not currently support the retailer *** ** on our app. While *** ** is owned by *** ***, we do not offer
*** ** as a supported retailerPlease note that we will not be able to accept *** ** submissions until we have developed a partnership with themIf and when this does come to pass, we will notify our users accordingly.We apologize for any inconvenienceThank you for your patience and understanding

Hello, Thank you for your concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular
shopping behavior and have reason to believe that these purchases were not made by you, but by other people.Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hi there, Thank you for bringing this to our attention and we apologize for the delay.It seems as though this user was deactivated for various reason, one of which being referral fraudOur Fraud Prevention Team was able to verify that there were multiple attempts by this user to create
multiple accounts and refer them as new users. Per Ibotta's Terms of Use, Section 10.11, the user may not exploit or attempt to exploit Ibotta's referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s).Unfortunately, we are unable to reactivate this user due to this violation of Ibotta's Terms of Use.If the user has any further questions, please have them contact ***Thank you for better connecting us with our users and have a great day!

Hello, Thank you for your explanationUpon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down. At this time, we will be unable to reactivate your account for future useThank you for your understanding and cooperation