Ibotta, Inc.

Hello, Thank you for the concern regarding your accountAfter a second review of your account, we have reactivated your account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountYour secondary account will remain deactivated. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Thank you for your cooperation and understandingHave a nice day!

Hello, We wrote to the user in the ticket that was sent to the Care TeamHere is a copy of that message:"In regards to the documentation that you received from our Team regarding your ledger, any line item with a "-" is a subtraction from your accountAny line item with no indicator is an addition to your accountWe suggest using the provided ledger alongside your account history to balance your ledger with submitted receipts and bonuses earnedUnfortunately, this is the extent of the information that we can share with you in this type of detailHowever, if you have a few questions of specific line items that you are unable to compare, we will be happy to investigate and provide additional informationUnfortunately, we are not able to line item out your entire ledger for you as we do not provide that type of service.Please let me know if you have further questionsThanks and have a great day." We hope that this resolves the users questions but are free for more questions in the Help CenterThank you

Hello, Thank you for the concern regarding your accountsThe user's accounts were deactivated because the user had two earning accounts and used one account to refer the other accountThe user was educated about creating multiple accounts and that fraudulently creating multiple accounts to
earn the referral bonus is grounds for deactivationWe have given the user and one time courtesy reactivation with the understanding that future violations of Ibotta's Terms of Use may result in suspension or permanent deactivation. We appreciate the user's cooperation and understandingThank you and have a nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe apologize for any inconvenienceA representative has reached out to youPlease continue corresponding with our team via email in order to get this resolved In order to reset the phone verification on your account, we will need
some additional information Please reply to our email with:The last phone number used to successfully verify your accountThank youHave a great day!

Hello, Thank you for the concern regarding the phone number on your accountUnfortunately, if the user is unable to provide the phone number linked to the account, we cannot confirm that the user is the true user of the account and cannot make any changes to the accountIn the past, users
have been able to obtain the previous phone number attributed to a cellular device user up to years priorAs stated by our Team, verifying the currently linked number is in the essence of privacy and account verification. The user provided t** phone numbers, both of which were incorrectAt this time, we are unable to make any changes to the user's account without first verifying the currently linked phone numberAs requested, we have provided verification and reference to the date and time that the user linked the phone number to their account. We apologize for the inconvenience and **uld be happy to try ANY list of numbers provided by the user that the user **uld have had access to in September Thank you. ***Revdex.com - Ibotta requests that the image included in this message NOT BE MADE PUBLIC as it contains sensitive account information about the user in question.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your account and your *** purchaseOn 11/6/17, the user wrote the Care Team regarding a *** purchase that did not show up as pending in the user's accountWhen an order is considered "dropped" from the system, meaning that the pending notification
does not show up in the account, the Mobile Care Team is required to obtain the purchase information (confirmation email) and contact two third parties: our Affiliate and the retailer (***)We share the purchase information with both parties who then investigate the orderUnfortunately, Ibotta cannot control the investigation by the third parties, including the retailer, and when they will respond to Ibotta regarding the dropped purchaseOn 12/8/17, we received information from *** regarding the purchase and the user's account was credited with the eligible offer. Regarding the user's purchase made on 11/24/17, the user was credited for this offer on 12/8/17, which is days after the purchase dateThis is aligned with the in-app notification that the user's purchase would be credited within days, up to days as the pending period states. If the user has any further questions regarding her purchases, we suggest writing the Care Team for assistanceThank you for your patience regarding our need to reach out to the third parties as well as your understandingHappy earning!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep the account deactivatedOn multiple occasions, the user would submit a receipt through the app for more offers than are actually present on the receiptThis did not
just happen one time, but in excess of timesAfter the first submission was submitted, the user would then submit the SAME receipt for additional offers that were not present on the receipt at allThis also happened in excess of times. Therefore, it is Ibotta's understanding that the user is intentionally attempting to fraud Ibotta by submitting receipts to redeem offers that were not actually purchased or retainedPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your understanding and cooperation

Initial Business Response /* (1000, 6, 2015/10/10) */
Thank you for bringing this to our attentionWe have reviewed this case with our Support TeamIt appears that the user redeemed a rebate for dollars, and the money is currently waiting in their accountAt this time, the Cash Out function
on our website is disabledHowever, the user can still cash out through the Ibotta appThis article on our FAQ page explains how to Cash Out: https://ibotta.desk.com/customer/portal/articles/XXXXXXX-how-do-i-get-my-cash-⇄ /> If the user has any other questions or concerns, our Support Team can be reached at ***@Ibotta.com

Hi there, Thank you for bringing this to our attentionWe apologize for the delay in response.We have reviewed this users account, and it seems as though they made request for their earnings to be withdrawn on December 29, 2015, to their Paypal accountHowever, it looks like they requested
that their earnings be returned to their Ibotta account, where shortly after, the user purchases a $gift card for Amazon.If the user has not received their gift card as of yet, please have them contact [email protected] immediatelyWe want to ensure that this user receives their gift card they have purchased.Thank you for working with Ibotta!

Hello, Thank you for the concern regarding your *** * *** and *** purchasesOur Team is awaiting more information from both retailersOnce receive information back from our partners, we will be able to determine eligibility for the offersHowever, we are unable to force the partner's
hand in their investigation and ask for the user's patience and understanding. We have not denied or approved the purchase as we are still awaiting more information from the retailersThank you and have a nice day

Initial Business Response /* (1000, 6, 2015/10/10) */
Thank you for bringing this to our attentionWe have checked with our Support Team, and it doesn't appear that they have received any emails from the address providedMost likely, the user accidentally wrote in from another email address, so
our Support Team wasn't able to find the account in question
We have reviewed the user's account, and it appears that there was an IP block on the accountWe have removed the block, and the user should be able to resume using their accountIf they have any further questions, our Support Team can be reached at ***@Ibotta.com
Initial Consumer Rebuttal /* (2000, 8, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My account was unlocked/unblocked

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our Account Review TeamAs stated previously, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.It appears
that your receipts show multiple transactions per day at the same retailerIn some cases, we found more than ten transactions per day at the same retailer - *** ***We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Unfortunately, we are firm in our decision to maintain deactivation on the many versions of the single user's accountWe apologize for the inconvenience. Thank you

Hello, Thank you for the concern regarding your accountWe have had issues in our system with this particular rebateI reviewed your receipt and gave you credit for the missing rebatesYou can now view your Ibotta earnings in the "Withdraw Cash" page. In the future, please allow
up to hours for a response from one of our representativesWe deal with thousands of inquiries each day and have recently had a very high volume of requests.Have a great day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
The information I received today by the business, does NOT refer to the filed claimMy claim is clearly about the Business violating their own terms of rules. I, however, have an updateAfter submitting my claim, I was later able, to find a neighbor, who was willing to help and agreed to receive a code by the business. With that I was able to finally retrieve my accumulated money in the amount of $So this issue is solvedBut now, precisely after the business received information about my claim, they now went ahead, looking for a way, to punish me They now, all of the sudden, deactivated my account for no existing groundThey accuse me of having two accounts, which is not trueIt is clearly a penalty for submitting my claim to the Revdex.comThere are hundreds of Ibotta customers complaining about the same procedureOnce a customer addresses any issue, they get punished for doing soCountless customer's accounts have been deactivated. Since my original issue has been solved, I see a way bigger importance, to address Ibotta's fraudulent behaviorIts a scandal, that they can fabricate reasons, that are not based on truth. I have one account, but live with somebody, who also have an account - it is that simpleBut again, the reaction of the Business does not FIT my claim at all, and proves, that they business policy is far from being legit and lawful.Sincerely *** ( ***)
*** ***

Hi there,Thank you for your patience with this matter.Our Fraud Prevention team has verified that this user's account will remain deactivated due to fraudulent referral activityWe apologize for the inconvenience.Thank you and have a good day

Hello, Thank you for the concern regarding your accountUnfortunately, Ibotta does not guarantee that any given rebate will show up in a user's gallery for redemption additional timesAs a courtesy, we have credited you with the *** *** Bonus in the amount of $You can view your
earnings in Withdraw CashUnfortunately, since the rebate had expired, we will not be able to credit your additional purchases of *** *** *** ***. Thank you for earning with Ibotta and have a nice day!