Ibotta, Inc.

Complaint: ***
I am rejecting this response because: I did not create any other accounts from my mobile device and have only invited other users via text message linksAny other activity is not my doingIf the user I invited signed up incorrectly that is NOT my fault and I should not be penalized for it! I have followed all od Ibottas rules and have not committed any fraudulent actsI refuse to accept their dismissal as their explanation contains incorrect and untrue information!
Sincerely,
*** ***

Hello, As stated previously, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your accountWe are able to see that there are hundreds of *** *** submissions at the same retailers that are often minutes apart, indicating cashier fraud.It appears that your receipts show multiple transactions per day at the same retailerIn some cases, we found more than ten transactions per day at the same retailer - *** ***We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:
At no time, did I submit any receipts that had been altered or otherwise tampered withI tried to cash out only after receiving an email from Ibotta stating that I had earned the cash from themWhen I tried to cash out, they locked my account and after receiving my complaint through Revdex.com, they then claimed it was a fradulent receipt
Sincerely,
*** ***

Hello, Thank you for your replyUnfortunately, tampering receipts in order to fraudulently obtain Ibotta credit is against the rulesIbotta's Terms of Use allow for two separate users to share a single deviceAs said in the user's reply, the user created a second account on his device for himself and then shared tampered receipts between the two accountsWe are unable to reactivate either of the user's accounts at this time and apologize for the inconvenience. We appreciate the user's cooperation and understandingThank you

Hello, Thank you for the concern regarding your accountWe received and responded to all of your messagesOur last response to you, on 5/25/17, requested pictures of your entire *** *** receipt(s)Our team has not heard back from you with those requested picturesTherefore, our team is
unable to move forward because we are waiting on your receipt.Please respond to our Support Team's request for more information so that we may further assist youThank you and have a nice day

Complaint: ***
I am rejecting this response because: I had notified the company that I had submitted the one receipt from *** *** in error. I was not aware that you cannot submit the same receipt a numerous amount of times. With other companies, if you submit a product once, it doesn't let you submit it again. With ibotta, the same item sometimes will show up after a day or so. If the company doesn't want me to be activated, I am requesting to be refunded the remaining amount of $that I had in my account, before Ibotta deativated me without any warning
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountUpon review of your account and your referral, your referral did not use your unique link when signing up for Ibotta on 5/5/The reason that the "new" user did not use your referral link is because the user in question created their
account on 1/22/Therefore, on 5/5/17, the "new"user was simply re-accessing their previous account with Ibotta. Unfortunately, this user is not eligible for a referral bonus as they are not a new userAlso, the "new" user is not eligible for the Welcome Bonus as they did not redeem a Brand Name rebate within the eligible bonus periodWe apologize for the confusion regarding your referral and their accountPlease let us know if you have further questions. Thank you and have a nice day

Hello, Thank you for the concern regarding your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's
Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAs a courtesy, we are allowing a 24-hour period for you to cash out your earningsHowever, upon the end of that 24-hour period, your account will be permanently deactivated.Thank you for your cooperation and understanding

Hello, Thank you for your replyUnfortunately, the receipt images are pulled directly from this user's account which is why the user has been deactivatedWe were able to investigate the user's response and find that our Socials Team accidentally provided the incorrect retailer name when sharing why the user was deactivatedWe apologize for the confusion in that matter. Ibotta takes tampered receipts very seriously and is grounds for deactivationIf a user does not tamper receipts in order to fraudulently claim Ibotta offers, the user will not be deactivatedWe hope that this user understands the reasons why their account was deactivated and are available for further questions should they have them. Thank you for your cooperation and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/05) */
Thank you for bringing this to our attentionIt appears that this user's account was deactivated due to the violation of our Terms of Use by returning several items that they received rebates for
After removing the credit that the user
received from the returned products, our Fraud Prevention team was able to allow the user to withdraw their remaining balance, after which their account has become permanently terminated
If the user has any further questions, please let them know to contact our support team at ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only gave me $ of the over $ I had built on my acctI took the and then I chose to close my account with ibotta so I did not get any more of my money I earned stolenAnd after this happened to me I started looking into ibotra and there was several complaint of people using this app got ripped off and did not receive all the money they earnedAnd after I closed my ibotta account I have made no more contact with them and was wating to see what the Revdex.com was going to do ro helpThanks
Final Business Response /* (4000, 10, 2015/11/25) */
Thank you for providing this user's responseThe credit that was reversed from this user's Ibotta account was associated with several returns that were made in order to received that credit
Unfortunately due to our Terms of Use, we are unable to further credit this user
If the user has any further questions or concerns, please have them contact ***, and we will be happy to address them

Complaint: ***
I am rejecting this response because: Consumers return things, it is the cost of doing business and offering a service like this, this is going to happen. The money was taken back out of my account, what more can be expected? It angers me to no end to think of all the money they have taken from consumers by closing their accounts because they returned something - even when they take their money back out of your account! It is what happens in the retail/consumer world. I would like my $21.50, this is my 3rd request. I'm beginning to think Ibotta is a scam, taking the money from the manufacturers and keeping the money by closing the accounts of many people. Sad
Sincerely,
*** ***

Hello, As stated previously, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your accountDue to fraudulent activity, you no longer have a positive available balance in your Ibotta account. It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Thank you for your cooperation and understanding

Hi there,Thank you for contacting us and we apologize for the delayed response.We have reviewed this user's case and it seems as though there was some confusion regarding our referral bonus.This user has been credited accordingly and resolved the issue with the help of a Senior Support
Representative.If the user has any further questions, please have them contact ***.Have a great day!

Hi ***,Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular
shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, As stated previously, we have reactivated your original account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. All subsequent accounts created will remain permanently deactivated. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountThe user's account has been deactivated for repeat violation of Ibotta's Terms of Use. On 2/20/18, the user's account was locked from withdrawing earningsThe user was sending receipts to Ibotta for items that were not actually
purchased on the receiptIt appears that the user was claiming high value offers that were not present on the receiptOn 3/1/18, the user was granted full access to her account and earnings with the understanding that claiming offers that were not purchased is against Ibotta's Terms of Use. On 3/8/18, the user's account was locked from withdrawing earningsUpon review of the user's account, the user continued the same behavior that she was educated about previouslyFor example, the user sent a *** receipt that the user claimed several offers not present on the receipt and attempted to claim offers that the user did not purchase the correct item in order to redeem the offer. Unfortunately, Ibotta has deactivated the user's account permanently in order to protect it's brands and retailersThe user was educated about inappropriate behavior and was given another chance to earn properly with IbottaHowever, the behavior continued and we must be diligent to our brands and prevent this type of behavior from continuingWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you

Hello, Thank you for your concernWe apologize for any inconvenience and have now unsubscribed you from all of our emailing listsIf you have any further issues, please contact *** Again, we apologize for any unintentional harassmentWe hope you can continue to use and
enjoy Ibotta!

Hi there,Thank you for bringing this to our attention and we apologize for the delay in responseIt seems as though this user may have accidentally created more than one account which is against our terms of use.However, our Account Review team has completed a review of their account and as a
one-time courtesy and has reactivated their account under *** for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. If the user has any questions or concerns, please have them contact ***Have a great day!

Hello, Thank you for the concern regarding your accountUpon review of your account, your purchase(s) are in violation of Ibotta's Terms as well as our rebate stipulations.On 5/11/17, a receipt was submitted from Big Lots for a very high rebate amountUpon review of the "purchase", the purchase is actually a "Lease to Own" purchase which is excluded from the rebateThe rebate details are: "• It may take up to hours for Ibotta to update the status of your rebate• Excludes lease to own purchases• Users may earn up to $dollars for each purchase• Online purchases are not eligible for credit• Rebate excludes all Gift Card purchases• 15% cash back is only valid for the gross merchandise purchasedCash back is not valid on taxes• If a purchase is returned or canceled, your Ibotta account may be adjusted or debited as necessary• Receipts dated prior to 5/1/not validAll receipts must be submitted within one week of the printed receipt date• To receive credit, the submitted receipt must contain a retailer logo, product numbers, product text, total, and transaction number• A rebate is limited to one redemption per user•If your in-store purchase is returned, your earnings will be reversed and your Ibotta account balance will be adjusted accordingly."On the same day, a second receipt was submitted from Big Lots for the same purchase style and was deniedAgain, on the same day, a third "purchase" for eligible items was submitted from Big Lots and the user was creditedAgain, on the same day, a fourth "purchase" was submitted.However, the fourth purchase was an attempt to defraud Ibotta and our rebate by interchanging the top of the third purchase receipt to the bottom half of the initial "Lease to Purchase" receiptIt is plain to see that the user was attempting to provide a different time and receipt type by only capturing the portions of the receipt that would frame it so that the user would receive credit for this purchase that was not in fact a purchaseTherefore, Ibotta is firm in our decision to leave this user's account deactivated as the user clearly attempted to fraud Ibotta by tampering receipts in order to receive rebate credit. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Thank you for your cooperation and understanding