Ibotta, Inc.

Hello, Thank you for the concern regarding your accountThe user's account has since been reinstated after receiving a response from our Support TeamWe apologize for the inconvenience and appreciate your patience while our Team reviewed your account. Thank you and have a nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
* ***

Hello,Thank you for the concern regarding your accountWe have taken a second look at your account and have chosen to keep your account deactivatedWe verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one
(1) Ibotta accountWe also verified that too many accounts have logged in using your ***Per Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accountsAlso, we were able to review your purchases and find discrepancies in the purchases, purchase behavior, and/or payment information.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountThe user wrote our Care Team on 1/6/stating that her device was lost/stolen on 1/5/(user stated, "yesterday") and that her Ibotta account was deactivatedHowever, the tampered receipts in question date back to 12/24/17, when the
device was not stolenTherefore, we believe that the actions taken on the account to tamper receipts in order to receive Ibotta credit, were in fact committed by this user. In review of the pictures included in this message, you can see on one image that the receipt edges do not line upIn fact, the lower portion of the receipt was submitted in excess of ten different times with different tops of the receiptIn the second image, you can see several discrepancies in font, receipt format, and ink styleIn this image, the user taped a date from a retailer receipt onto another receipt and then pasted the same bottom portion from the first image on top of the remainder of the receipt. As a result, we are firm in our decision to keep this account deactivated and all funds forfeited as it is Ibotta's understanding that the user is intentionally fabricating receipts in order to receive Ibotta creditWe hope this provides clarity and are available for further questionsThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account and privacyIbotta will never sell your personal informationWe take the privacy of our users very seriously and will never share any personally identifying information to any third party. The only reason why Ibotta needs access to
your information is to ensure that you can take full advantage of the Ibotta appThese permissions allow Ibotta to connect to your social media accounts and allow you to take full advantage of rebate opportunities, friend referrals, and teamwork bonuses.Also, you will never receive spam mail, email, or phone calls from anyone as a result of signing up with IbottaWe have recently required a two-step phone verification system for all users. Again, this process has been implemented to improve security and privacy on your Ibotta account We hope this helps to clarifyThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountIt appears that you have been reactivated in a timely manner and have had access to the earnings in your accountFor your records, we have included the following reasons for the multiple deactivations of your account: We verified
that too many accounts had logged in using one of your devicesPer Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts. Additionally, we verified that one or more of your receipt submissions were not the original, in-store receiptsPer standard rebate guidelines, receipts that read "duplicate," "reprint," or "copy" are not eligible as proof of purchase. Lastly, we verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). As a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Have a great day!

Hello, Thank you for the concern regarding your accountWe apologize for the delay, but it appears that you have now had correspondence with our Support TeamAs stated in a previous email, we have completed the review of your accountBased on our review, we have chosen to permanently
deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the reply regarding your accountWe understand that the user experience a printing error with the submission, however, it was the user's decision to submitted an altered receipt through the appIn the future, we highly recommend holding onto to the initial printing error receipt and email our Team immediately for assistanceIf the user would like to present the journal printout for a review of the submission, he may do so at his convenience and to the Care Team via the Help Center http://help.ibotta.com In regards to past submissions, Ibotta reserves the ability to review and audit any receipt and account at any timeThe user was educated about the previous submissions and in a majority of the cases, they were reviewed within one week of submission which caused the user to submit the receipt a second time for review to which the user received credit. If the user has any further questions about his account, we ask that he mail the Care Team who may assist him with those questionsThank you and happy earning

Hello, Thank you for the concern regarding your accountIt appears that this user had created two earning accounts by accidentThe email that this user wrote in from *** has been deactivated as there was NO activity in this accountThe main earning account email domain is
***We suggest that the user try logging into their account using their Gmail addressOur Team wrote the user on 6/19/educating them on the correct email address used to access their Ibotta account. Please write our Support Team if you have more questions about your accountThank you and have a nice day

Hello, Thank you for your reply regarding your accountUnfortunately, Ibotta is firm in its decision to keep this user's account deactivated. The user's purchases and submitted receipts do not reflect consistent user information, purchase information, and/or retailer informationTherefore, we believe that the user is not purchasing these items and is sending receipts of other individualsUnfortunately, this is in direct of violation of Ibotta's Terms of Use. We apologize for the inconvenience and appreciate your understandingHave a nice day

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user is tampering receipts from their original state by obscuring information provided on the receiptsThis is against Ibotta's rules and is grounds for deactivationHowever, we are happy to
provide a one time courtesy reactivation to the user. Going forward the user may not obscure ANY information from the receipts that are being sent to IbottaIt does not matter what the information is; altering receipts from their original state can and will result in permanent deactivation for the userPlease reply to this message acknowledging your adherence to our policies and we will reactivate upon receipt of that message. We look forward to hearing from youThank you and have a nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountOn 1/24/18, the user's account was deactivated for multiple accounts sharing a device and the user in question having more than one earning account with IbottaOur Team was able to find three separate accounts with the user's
information. However, on 1/31/18, the user was reactivated with the understanding that up to two earning accounts may share a deviceAlso, a single user may have one earning accountOn the same date, full access to the user's account was restored and the user has continued to earn on her account. We appreciate the user's adherence to our Terms of Use but are available for further questionsThank you for earning with Ibotta

Hello, Thank you for the concern regarding your accountThe user's account was reviewed and reinstated on 11/2/17, however, the user has not added any new offers to their account or redeemed any receiptsIf the user has any further questions, the Care Team will be happy to assist. Thank
you for your understanding and have a nice day

Hello ***, Thank you for your further explanationAs stated previously, we have completed the review of the multiple accounts between you and your wife and based on our review, we have chosen to keep all accounts deactivated.On February 16th, your wife was given a one time courtesy reactivation after violating the below Terms of UseSince this reactivation, we have verified that this behavior has continued. We verified that more than one account was created using your informationSpecifically, we have verified the creation of six accounts between you and your wifePer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have also verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of UseAt this time, we are choosing to keep your accounts permanently deactivated. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account. We have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section
11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hi there,Thank you for bringing this to our attention. It seems as though this user's has been deactivated due to submitting rebates for items that were returnedOur Fraud Prevention Team was able to verify that various purchases were returned, mainly at ***Please note that this is a
violation of our Terms of Use, specifically citing Section 10.2.Although this user's account will remain inactive, our Fraud Prevention has allowed a hour cash withdrawal period, in order for the user to withdraw their remaining earning. A team member will also be reaching out to this user, through their open case.If the user has any further questions or concerns, please have them contact ***.Thank you for working with Ibotta!

Hello,It appears that you have had continued correspondence with one of our representativesAs stated in a previous email, unfortunately, alcohol purchased for resale and for catering events is prohibited from redeeming rebatesPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. We work with brands to deliver high quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Our final decision is that the account will remain suspended indefinitelyThank you for your cooperation and understanding

Hello,Thank you for writing inIn this case only, we have reviewed your receipt in question and have given you credit for the missing rebatesYou can now view your Ibotta earnings in the "Withdraw Cash" page. In the future, no other courtesy credits for a duplicate or reprinted receipt
submission will be grantedPlease note, we can only accept the original, in-store point of sale receipt from the register at the time of purchaseInvoices, e-mails, pireceipts, online purchase receipts, receipts printed on x 11" paper, retailer app records and duplicate prints are not considered valid forms of submission for rebate credit. Please let me know if I can be of further assistance and thank you for using Ibotta!