Ibotta, Inc.

Hello, Thank you for the concern regarding your accountWe were able to go over your account in more detail with the team and unfortunately, we have deactivated your account for violations of our Terms of Use.We verified that you have submitted receipts that were first submitted by another
userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that multiple items were selected for rebate credit, but the items were not present on the receiptPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Unfortunately, with the information that we have found within your account, we are unable to reactivate your account for future useDue to behavior conducted within your account, we were required to reverse awards of offers, bonuses, and referrals, as the receipts sent in by your referrals were first submitted by youTherefore, we believe that these secondary accounts do not belong to new users, but belong to youYour account balance is now in the negative and there are no earnings for you to withdraw.We apologize for the inconvenience as we truly intended on assisting you with your account and we were very sad to see the fraudulent behavior within your accountWe appreciate your understanding of our position and wish you well.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe have been in conversation with the user since 4/9/Our Team discovered that there is a disconnect for the number that the user has linked to her accountWe show multiple pending verifications on our end to which the user is not
receiving the verification code in order to withdraw her earningsWe have reached out to our third party provider that can investigate the phone number and are awaiting a responseWe appreciate the user's patience and understanding. Our Team will reach out to the user via the open ticket within our support system as soon as we hear back from the third partyThank you and have a great day

Final Consumer Response /* (2000, 7, 2015/09/23) */
I need to close this they finally let me in and I cashed out thank you

Initial Business Response /* (1000, 6, 2015/08/21) */
Thank you for bringing this to our attentionIt appears that the user reached out to us, and our Support Representative attempted to replyBut, the issue was that our emails were being blocked from reaching themWe have removed the block, and
a representative will be reaching out to the user to assist them with cashing out their fundsIf the user has any other questions or concerns, our Support Team would be happy to assist them
Initial Consumer Rebuttal /* (3000, 8, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for my $to added back to my account before I cash out
They took away a rebate that was for flowers I purchased I completed the purchase I needed to earn $
They need to add that back to my account first
Final Business Response /* (4000, 10, 2015/09/06) */
Thank you for your responseOur Support Team has tried to reach out to the user again, but it still appears that their replies aren't getting throughWe require a little information from the user to confirm the purchase from our affiliateIf possible, could the user please send our Support Team the confirmation email from the retailerOr, a screenshot of the order details would also work
Once our Support Team can reach out to the user, they can assist them with getting their funds returnedThe user should also check all their email block lists and spam preferencesOur Support Team can be reached at ***
Complaint Response Date bumped because: Holiday

Hello, Thank you for the concern regarding your accountIt appears that the following message was sent to you on November 29th, by our Support Team: "I am writing to you from Ibotta’s Account Review TeamOur automated system flagged your account for review based on either user data,
shopping behavior, or account audits.We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Specifically, we found several submissions that have been marked with a pen or marker in order to hide informationThis is against our Terms of Use.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Please provide us with any information you can to help us make a decision regarding your accountYour account will remain locked until we receive your response and complete our review." If you feel that your account was wrongfully deactivated, please continue corresponding with our Support Team via email. Thank you for your patience and consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
**

Hello, Thank you for the concern regarding your accountThe user was able to provide the currently linked phone number on Thursday, 4/5/and the number was removed from the accountThe user was able to withdraw her earnings by linking a new number. Please let us know if you have any
further questionsThanks and have a great day

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user submitted a receipt from *** *** that was folded and appeared to obscure information from the receiptIn the future, please keep in mind that receipt submissions may not be folded, any
information be obscured from the receipt, or submitted in a way that would prevent the computer system or a person from determining that each portion of the receipt belongs to the same receiptWe suggest that the user overlap at least lines from the previous picture so that our team can review the receipt properly. As a result of reviewing the account a second time, we have reactivated the account and the user has received credit for the purchase in questionWe apologize for the inconvenience that this may have caused and appreciate the user's understanding of Ibotta's positionWe welcome the user back and ask that if the user has any further questions, to reach out to the Care Team. Again, we apologize for the inconvenienceThank you and happy earning!

Complaint: ***I am rejecting this response because:Wow, you stated that, 'not only claiming "Any Brand" offers as stated, but is also claiming high ticket offers or specific offers and then purchasing the store brand in place of the proper brand name item.' This is ABSOLUTELY NOT TRUEPlease provide your evidenceYour accusations are a jokeI will never recommend this company to anyone. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for reaching out to usWe apologize for any inconvenience and/or delay revolving this issue. We have now removed your email from all of our email listsPlease note, if you choose to get in contact with Ibotta in the future, be sure to check your spam/junk
folders. Thanks for trying out Ibotta as we continue to refine our serviceHave a great day!

Complaint: ***I am rejecting this response because:I've read the complaint and as it states, I was made aware of the policy several months ago but there were no issues at that time and I did not receive a referral bonus for the accounts they mention. At that time, I was made aware that accounts couldn't be registered to the same phone but was told that another user could login to Ibotta from my phone as long as they were registered under another number. Over the next months, I continued to redeem rebates as with no issues. It wasn't until my niece complained in October that Ibotta suddenly "found" a reason to deactivate my account. Between the time I was made aware of the policy and when they deactivated my account, I didn't violate any policies.As far as the same purchase information being used, I have a *** RedCard and my other family members don't so we tend to use my card as payment so we get the extra 5% off. How my family pays for things is of no concern to Ibotta though.Sincerely,*** ***

Hi there, Thank you for bringing this to our attentionWe have located this user's account and reached out to them to further resolve this matter. Please let us know if the user is not receiving our emails. Thank you!

Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your original account (created in 2014) for use with the understanding that future behavior that violates our Terms of Use may result in a
permanent suspension of your account. We verified that more than one account was created using your informationPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.It appears that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Have a great day!

Hi there,Thank you for brining this to our attention.It seems as though this user's account has been deactivated due to multiple submissions of fraudulent receipts.Our Fraud Prevention Team was able to verify that multiple submissions were either submitted past the seven (7) days allowed for the
user to submit a receipt, or submitted without the any rebate items purchases.Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.At this time, this user's account will remain suspended indefinitelyIf the user has any information to provide to help our Fraud Prevention Team to further investigate, please have them respond to the team member assigned to their case.Thank you and have a great day!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the account was automatically flagged for reviewThe user made purchases with *** which is a mobile shopping retailerAt the time of purchase, Ibotta was hosting a series of bonuses to
earn extra credit by making mobile shopping purchasesThe system automatically flagged the account for review because of the amount of purchases made and bonuses earned within a very short amount of time. Our Team responded to the user within days of his initial requestWe also further escalated the user's request and the account review has been completedFull access has been restored to the user's account and the user is free to withdraw his earningsPlease let us know if you have any further questions and we will be happy to assistWe appreciate your patience during this processThank you and have a nice day

Hello,Thank you for your follow up to your concernUpon review of your account, several receipts were submitted from the same "Any Restaurant" & "Any Bar" that were purchased throughout an unnatural time periodAlso, these purchases do not include any payment information which tells our teams that these receipts were either not purchased by the individual submitting the receipts or these receipts were created for the sole purpose of redeeming rebates with Ibotta, without truly purchasing any products.Unnatural shopping behavior can be identified by multiple trips to the same store, bar, or restaurant within an unreasonable amount of time or purchasing behavior that does not reflect "normal" items or amounts spent for the submitting user or other users.Ibotta partners with wonderful brands and retailers to bring high quality rebates to our usersUnfortunately, allowing unnatural shopping behavior to continue on products that were not actually purchased, limits our access to Brands as well as our users' access to our offers through these partnershipsUnfortunately, upon review of your entire account and your past purchases, Ibotta has opted to keep said account deactivated.Thank you

Hello Thank you for the concern regarding your account.We have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular
shopping behavior and have reason to believe that these purchases were not made by you, but by other people.Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for the further explanationAt this time, we have credited your original account $as a one-time courtesyPlease be aware that attempting to create additional accounts and/or share receipt submissions between accounts is against our Terms of Use. Per Ibotta's Terms of Use, Section 10.3, users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Thank you for your patience and understandingWe hope you can continue to use Ibotta