Ibotta, Inc.

Hello, Thank you for the concern regarding your accountWe were not able to find any account using the email address provided by the userHowever, we were able to find an account using the provided first and last name. The user was deactivated on 12/13/for submitting counterfeit
receiptsUpon review of the user's account, the user created a retailer receipt in a format similar to the retailer's original receipt formatHowever, we were able to reach out to our partner to verify the receipt's authenticity to which we investigated and confirmed that the receipt is a counterfeit receiptUnfortunately, Ibotta takes counterfeit and tampered receipts very seriously and is grounds for deactivation. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. We appreciate the user's cooperation and understandingThank you

Hello, Thank you for the concern regarding your accountIbotta has completed a secondary review of your account. Upon review of this account, the user has created several accounts using the same information, payment information, or other discernible information that is found to be the
same userThe user referred several other account using the same information which has led the Ibotta team to believe that this user is creating additional accounts to take advantage of the referral and welcome bonusesPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Also, upon review of this account, there are shared receipts between this account and other accounts created with the same informationWe verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersWe appreciate your understandingThank you

Hello,Thank you for the concern regarding your accountI am writing to you from Ibotta’s Account Review TeamWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted receipts that were first
submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hello, Thank you for your concern regarding your *** Rebate.I reviewed your account once moreUnfortunately, no 10% cash back on *** rebate has been unlocked in your account at all. It appears you accessed *** through your Ibotta app by clicking through an item rebate, not a 10%
cash back on *** rebateSome of our item rebates are available to *** purchases as well as brick-and-mortar retailersHowever, these rebates do not make our users eligible for the percent cash back rebates unless those specific rebates are unlocked in a user's gallery.In addition, please note our Mobile Shopping rebates are featured for a single redemption, per unlock, onlyIn order to get rebate credit for a subsequent purchase, you must first wait for the original purchase to show as pending towards the rebateSome time after your rebate is pending, a similar offer may appear in your gallery and, once unlocked, will be available for redemption again. This means, even if you had a percent cash back rebate unlocked when you placed your first *** order on April 27th, you would have had to wait for that purchase to show as pending in your account and then you would have had to unlock a second percent cash back rebate for your next April 27th purchase, and so on.Unfortunately, as there was no unlocked percent cash back rebate unlocked in your account when you made your purchases, we are unable to provide credit for the 10% cash back on *** rebate beyond the one courtesy credit we have already provided.We apologize for any inconvenience and confusion regarding this issueThank you for shopping with Ibotta and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I truly appreciate Ibotta working to resolve the issue & suggest that for the future, customer service support staff improve communication It took emails, receipt submissions & filing a complaint with the Revdex.com for resolution.
Sincerely,
*** ***

Hello, As stated in previous correspondences, we have completed the review of your multiple accounts and have determined to keep your original account open and activeThe accounts created in an attempt to exploit the referral fraud system will remain permanently suspendedWe have found information across all of your accounts that indicate they belong to the same user. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Also, we are unable to transfer funds between accounts, since each user is only permitted one account and duplicate accounts are created outside our Terms of Use. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractPlease review our Terms of Use to avoid permanent suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms We appreciate your cooperation and understanding

Hello, Thank you for the concern regarding your accountsWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11,
users may not create more than one (1) Ibotta account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).In addition, we appreciate you inviting your friends to Ibotta; however, we noticed that you created more than one account to earn credit from our referral programPlease note that this is a violation of our terms of useFor further information, please reference section and of our terms of use https://ibotta.com/docs/termsPlease do not hesitate to contact me with any further questions or concerns.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hi there,We apologize for the confusionIt seems as though this user's account was deactivated again due to creating a third account on the same devicePlease note that it is a violation of our Terms of Use to register more than two different accounts to one device.Our Account Review team, has reopened both accounts under *** and ***Please have the user contact our Support Team at ***, if they have any further questions or concernsHave a great day!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user's current balance of $is correctThe reversals conducted in were conducted in and have not been touched or edited since the initial reversalThe user did have two recent
reversals that were reversed (zeroed out) by our Team on 1/12/We have included a document of the user's entire ledger, pulled directly from the user's accountWe also outlined the difference between a reversal and a user payout.As you can see from the sum of the ledger, including two reversals (from 2015), credits to the account in the form of offers and bonuses, and user payouts, the total balance is $3.80. We apologize for the inconvenience but can assure the user that our Team is NOT "taking small amounts out of all users account"Our Team has special processes in place that would prevent any member of the Ibotta Team from extracting funds from a user's account and pocketing these electronic Ibotta fundsWe hope that this ledger helps the user understand her current balance as she has requested in her complaintPlease let us know if you have any further questionsThank you and have a nice day

Hello, Thank you for the concern regarding your accountThe email that the user provided does not match any accounts within our systemHowever, we were able to find two accounts with the same first and last name and are assuming this is the same user. In order to link a phone number to
an account, the user must enter a valid number, they will receive a text message with a code, and then the code must be entered in the appOnce the correct code, received via text message, is entered into the app, the phone number has been verifiedIn order for a user to unlink a phone number, they must reach out to Ibotta, provide the currently linked phone number for validation, and then the Ibotta support team will remove the phone number so that the user can link a new phone number and follow the previous process. In this case, the user has had different phone numbers that he has had access to in the last months, since January Since our support team cannot actually view the phone number on a user's account, we are unsure if the user linked a different number every time or alternated between or more numbersWe are confident that the user is familiar with the phone verification process as well as removing a linked phone number from the accountUnfortunately, the user has only provided TWO phone numbers to test against his account and is refusing to provide additional information to our teamIt is apparent that the user has access to additional numbers since the user has had multiple numbers linked to his account in a short duration of timeWe suggest that the user contact their service provider (***) for additional numbers that may have been linked to his account. Thank you for your cooperation

Hi there,Thank you for bringing this to our attentionIt seems as though this user was deactivated due to submitting the same receipt three times to for the same rebates.Submitting the same receipt more than once for the same rebate is against our Terms of UseHowever, you are still able to verify
the rebate if the rebate appears in your gallery again and you purchase the item on a new receiptI hope this helps to clarify and you continue to enjoy using Ibotta.Our Account Review has reactivated this user and provided them with more information on our terms of use.Please let us know if you have any questionsHave a great day!

Complaint: ***
I am rejecting this response because: they have made no specific changes to deliberately misleading advertising practices
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountThe user's accounts have been deactivated for violating Ibotta's Terms of Use regarding creating multiple accounts and attempting to improperly obtain a referral reward. On 2/15/18, the user's account was locked from withdrawing
earnings because multiple accounts were sharing the same deviceIbotta allows up to two earning accounts by two separate users to share a single deviceHowever, Ibotta does not award bonuses to users that are sharing a deviceOn 2/20/18, our Team reviewed the user's account and found that the user had two accounts with Ibotta *** and ***, which have the same user informationOut team was also able to find that the user referred himself and created the account on the same device under the email address ***The third account also has the same user information as the previous two accounts. Unfortunately, this is in violation of Ibotta's Terms of Use and we must protect our brands and retailers from those that commit behavior that is not aligned with IbottaWe apologize for the inconvenience and appreciate the user's cooperation and understandingThank you

Complaint: ***
I am rejecting this response because: First of all, I am rejecting because what ibotta has responded has nothing to do with my initial complaintI would like to recap what has transpired since April 19, I submitted a receipt that I had purchase multiple itemsI redeemed a rebate for oneThe rebate came back into my gallery and I redeemed again with the second product I had purchasedibotta rejected my second submission stating I had violated their terms of useI "emailed" back and forth with the company several times and they continued to state I violated their terms of use, but what I did was not in the terms of useThe company then showed where it is stated in a FAQWhen customers sign up for ibotta, they agree to the terms of use, not an FAQBut, they continued to tell me I violated the "terms of use" even though I did notIf they wanted to begin enforcing this rule, then ibotta should update their terms of use to include this type of submissionI believed this to be a dishonest thing on the company's part because they continued to reject my particular submission, so I reached out to the Revdex.com and submitted a complaint explaining the situation in more detail than listed aboveI submitted the complaint on April 24, 2016.*ibotta has now retaliated against their customer, myself, for reaching out to the Revdex.com.*On April and April 18, I submitted a receipt where I had purchased one 18pack of Bud Light, tostitos, and salsaI submitted the receipt for separate rebatesMost importantly I would like to note that ibotta accepted and gave me credit for these rebatesI was not deniedNo one told me I did anything wrongI have uploaded the emails stating that ibotta accepted this and gave me credit for theseOn April 27, after I had submitted the complaint to the Revdex.com, ibotta went looking for something I had done wrong so that they could deactivate my accountThey went looking! They wanted to find something I did wrong so that they could retaliate against meTheir customer! How despicableI have emails where they re-ran the already approved (APPROVED BY IBOTTA, not my fault they approved it) and then denied them and now say I have negative creditI would like to also say that I genuinely didn't know I had done anything wrong with submitting the Bud Light receipts and combining the rebatesPreviously, the Mott's rebates stated you could not combine in the rebate details, so that is where I looked for the information about combining the Bud Light rebatesIf ibotta had denied those rebates as they should have in the first place, and showed me where it said it in the fine print, then I wouldn't have "negative credit" as they say I do nowSo, what does ibotta do? On April 27, again, after submitting the complaint, they have DEACTIVATED my account for something THEY initially approvedSomething that they didn't even let me know I had done wrongI have been an excellent customer since July of Almost YEARSI'm not new to this and not trying to scam ibottaI am a personI am a fatherI am a husbandI work very hard for my moneyI am an honest personIf ibotta had looked at my overall history over the last years, they would see I do not try to do anything wrongI have been very disappointed by this entire situationI pointed out something they should fix in their terms of use that I did NOT violate, and they chose to retaliate against their excellent customer by looking for something that I accidentally did that violated itAgain, which they approved and only denied AFTER I contacted the Revdex.comThis just isn't good businessIt's shadyIt's rudeIt's completely childishSo, yes, I reject their response because they have retaliated against me by deactivating my account for something they approved in the first placeAgain, their responses have had almost nothing to do with the original complaint
Sincerely,
*** ***

Hi there,Thank you for bringing this to our attention.Unfortunately this user was deactivated due to referral fraud.Our Fraud Prevention Team was able to confirm that this account was associated with several unique mobile devicesPer Ibotta's Terms of Use section user may not exploit or attempt
to exploit Ibotta’s referral bonus program by inviting yourself to join Ibotta using another account or invite others who share the same mobile device, in an effort to earn referral bonuses or credit(s); We have verified that you have attempted to refer more than one account who uses the same account or purchase information.This user was allowed hours to withdraw their earnings, after which their account would be suspended indefinitely.If the user has any further questions or concerns, please have them contact ***Thank you and have a great day!

Hello, Thank you for the further explanation and concern regarding your accountUnfortunately, the rebate details that you included in your previous correspondence do not include the "Fine Print" which can found further down on each and every Budweiser rebate pageHere are several examples from our web version (which also appears with the same information on our app, just in a different format): ***
*** As stated previously, we found several instances in which you uploaded the same receipt in an attempt to redeem a rebate for the same item more than onceThis behavior goes against our Terms of Use, Section 10.3, which states that users cannot "upload receipts to Ibotta that have already been uploaded by you and another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase." In your specific case, we found that you submitted the same receipt three times as an attempt to redeem three separate Anheuser-Busch rebates after purchasing only one of their products. I hope this helps to clarifyWe have determined to keep your account in a suspended statusThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account. It appears that you have had correspondence with one of our representatives. We have manually reset the device verification on your accountYou should now be able to verify your new phone numberIf you have additional
questions please let us know Thanks for using Ibotta! Have a great day!

Hello, Thank you for the concern regarding your accountWe are happy to answer your questions regarding your account. We are able to see that you were assisted by our Support Team on 7/1/in resetting the phone number on your accountWe also see that you were able to cash out your
earnings on 7/20/If you have further questions about cashing out or the number linked to your account, please let us know. Unfortunately, we are unable to discuss another user's account with you due to our Privacy PolicyIf your aunt would like to write our Support Team, we will be happy to discuss her accountPlease have her write our Support Team at *** and reference "Revdex.com Review" so that we can expedite her case. Upon review of your referrals, it appears that your referrals have not completed the redemption processIn order for you to receive credit from a referral, the new user must:1) Create a NEW account with Ibotta on a device that has never had Ibotta before.2) Redeem a Brand Name rebate. It appears that one out of your last five referrals has completed the redemption process and stipulationsWe suggest reaching out to the new users to inquire if they need assistance redeeming rebates or setting up their accounts. In the future, we recommend reviewing our Help Center, where many questions can be answered with our Help ArticlesAlso, if you need your account looked at or need assistance, please feel free to write our Support Team through the Help CenterPlease let us know if you have further questionsThank you and have a nice day

Complaint: ***
I am rejecting this response because:ibotta owes me the money that I earned that was in my account when they deactivated my account with out my permissionThey are claiming an issue I was unaware of will cause an issue with customers and companies when their lack of customer service and understanding is the real issueThey basically STOLE my funds from me and are refusing to give it back and at the same time released a friend of mines funds and reactivated her account for the same misunderstandingI want my money at the very least immediately
Sincerely,
*** ***

Hello,Thank you for the concern regarding your accountAfter further review, as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your account. We will be unable to
reactivate any other accounts that include your nameWe deactivated your account for the following reasons: We verified that more than one account was created using your informationPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have also verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms If you have any questions or concerns please let us knowWe hope you can continue to use Ibotta