Ibotta, Inc.

Hello, Thank you for the concern regarding your account. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account. We verified that more than one account was created using your information. Per Ibotta’s Terms of Use, Section...

11, users may not create more than one (1) Ibotta account. We have also verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] There are not other numbers to provide because those are the only two numbers I have had over the last fifteen years what do you not understand.  If you were a truthful business you would not have over 70 complaints with the Revdex.com.  If you cannot run your business in a faithful way and stop robbing people of the money by trying to cover yourselves by stating the same lines over and over that your trying to protect the customer get out of the business and let another company who is truthful and honest do it. I submitted everything honestly gave my information truthfully and all you do is not is come up with nonsense so you do not have to pay out.

Hello, Thank you for your reply regarding your account. Upon reviewing the ledger, you can see that Line #7 contains the $4.50 in redemptions from [redacted]. Lines 5 & 6, contain the bonuses that the user is speaking of. Prior to Line 7, on Line 10, you can see a user payout for $20. Also on Line 4, you can see a user payout after the [redacted] receipt was credited and the bonuses were received. After these two user payouts and the redeemed credits within the account, the balance of the account was $3.80. We believe that there is some confusion regarding the balance within the account after Line 10 payout. The accrued balance between the Line 10 payout and the Line 4 payout is $10.50, therefore the balance in the account had to have been higher than $9.50 in order to withdraw the earnings. We hope that the user gains some clarity regarding the balance in the account but we are available for further questions. Thank you and have a great day.

Complaint: [redacted]
I am rejecting this response because: Ibotta is claiming that I returned the bought items. I emailed them and asked them how they came up with that and if they have any proof or verification of this but yet they will not respond. They are stating that I allegedly returned the items but yet will NOT explain their allegation when asked. I was able to log in my account with take out $24.25 but my balance was $59.25 and I DID NOT return the items and still have them with me! They still owe my remaining $35 and they cannot /refuse to back up their allegation that I "returned" the items.  I am requesting the remaining $35 that they are stealing from me that I earned.
Sincerely,
[redacted]

I am rejecting this response because:it is incorrect.  Since I am so dissatisfied with your so called results, you still have not shown me any proof except your adamant words that I am deactivated still don't know why.  I will be the bigger adult here.  Take whatever funds are in my account and donate it to your favorite charity!  I am done with you and will certainly be letting others know how horrible you guys really are.  I am deleting the totally useless Ibotta app from my tablet immediately to free up my precious space!
Sincerely,
[redacted]

Hello, The email address provided by the user does not yield any accounts with Ibotta. However, we were able to find an account with the name combination. We were able to see that the user was able to change the phone number on her account on 2/10/18. Also, the user's pending [redacted] purchase...

has posted as pending to her account on 2/20/18. Please let us know if you have any further questions regarding your account and we will be happy to assist you. Thanks and happy earning!

Hello, Thank you for your concern regarding your account. Unfortunately, the information provide does not match any accounts with Ibotta. Please share the correct account information so that we may investigate your complaint. Thank you and have a nice day.

Hello, Thanks for the concern regarding your account. The user received credit for their purchase and bonus on 10/5/17. Also, on 9/15/17, the user linked a new card to their Ibotta account which could be why their purchase did not come through, if they did not use the same account at the...

register that is linked to their account. If the user still has issues with loyalty purchases, please contact the Care Team who can assist you with your card and purchases. Thanks and have a great day!

I had written earlier about a complaint with Ibotta I have not heard anything from them regarding this. I just want the bonus they tell you that you will get when you sign up new shoppers. I have several people on my account an have only received one bonus. They did finally pay my son is 10.00 sign...

on but I did not receive my 5.00.

Hello, Thank you for the concern regarding your account. Upon a re-evaluation of your account, we have determined to keep your account permanently suspended. As stated in a correspondence with one of our representatives, we verified that receipts submitted to us, through your account, were...

redeemed for rebate credit then the items were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Your account will remain deactivated. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate,...

fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Ibotta is grateful for the choice our users make every day to use our app. When outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our users. Improperly receiving credit is taken very seriously by our teams and an account can be flagged and reviewed. We will always conduct a review in a timely manner and answer questions relevant to the account. Although not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use.Thank you for your cooperation and understanding.

Initial Business Response /* (1000, 8, 2015/08/07) */
Thank you for bringing this to our attention. We have reviewed the case and the inquiry we made to our our brand partner. It appears that the issue was that the redemption link was used, but after the link was clicked another action was made to...

switch the commission to another affiliate. This means that Ibotta never received credit for the purchase because it was made through another affiliates information.
Most likely, this was due to a toolbar or plug in from another savings affiliate. This also could be due to using another affiliate's link or by navigating away from the brand's page and then navigating back.
Because the transaction was referred by another affiliate, we aren't able to credit for the rebate. If the user has any questions or concerns, our Support Team would be happy to assist in any way that they can.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To my knowledge, this is not the case. I do not have any other plugin or toolbar, or other affiliate link, or made any attempts of navigation away from the website's specific item. Everything was performed within the TigerDirect's website!
Also, there is nowhere in your instructions or TOS are these precise steps of instruction are disclosed.
I followed your instructions to the "T", clicking on the email referral button, finding my product item on the TigerDirect website, and checking out. I am not the first person with the problem as others who purchased over $100 have had redemption issues with you: Ibotta posted over multiple forums. All the forum members have run into a dead end contacting your help representatives as I have. If this is too difficult or potentially too erroneous of a method to claiming a rebate for your customers perhaps you should either stop this or consider another method. DO NOT put the burden of responsibility onto your customers if your protocols are questionable and shut down communication with them. This is my fisrt Revdex.com case and do not wish to pursue in this fashion. However in communication with the forum bembers, all have had the same experience without extra time/effort to pursue this matter.
Please understand your customer's standpoint and understand there are errors in your methods of this rebate redemption. Please do not give your client's an appearance of an "easy" rebate, have the knowledge of potential flaws in your system, and then ultimately put the burden of responsibility upon them when failure occurs!
Your customers are aware and watching.
Final Business Response /* (4000, 12, 2015/08/24) */
Thank you for your response. We've confirmed with our affiliate that the transaction was referred by another service. As a courtesy, we have credited the user's account for the rebate. If the user has any other questions, our Support Team would be happy to assist them.

Hello, Thank you for the concern regarding your account. Upon review of your account, credits were reversed from your earnings that were accrued from improper receipts. Unfortunately, if a receipt does not meet the proper requirements, Ibotta will reverse any earned credits associated with that receipt. The total that was cashed out is the correct amount for properly submitted receipts. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because the accusations and slander against me continue, now they have permanently deleted my account on “suspicion” they were not my receipts.  They are my receipts, I have many seperate transactions at the local grocery because they must be kept seperatd for billing purposes within my business.  They were ldgit and to terminate me solely on their “suspicions” is not a ldgally valid reason to literally STEALfrom me.  Litigation is pending, gathering participants of which there are hundreds as this company has a reputation for this exact sort of thing.  Disgustingly vile corporation, and their conduct is illegal and will not be tolerated nor excused in a court.  
Sincerely,
[redacted]

Hi there,Thank you for bringing this to our attention. It seems as though there has been some confusion around our [redacted] rebates.From time to time, certain brands may choose to not allow users to stack their purchases for multiple rebates, which is what this user experienced with a recent...

submission.However, we have gone ahead and credited this user for the desired rebates. We apologize for the confusion stemming from the rebates details from these offers.We will escalate this case as example to further improve our communication of rebate terms.If the user has any further questions, please have them contact [redacted]Thanks and have a great day!

Hello, Thank you for the concern regarding your account. Our Team had been in consistent communication with the user regarding troubleshooting her account. On Friday, March 23, 2018, we provided troubleshooting steps for the user that were discovered with our technical team at Ibotta. As of...

today, March 27, 2018, we have not heard back from the user on where in the troubleshooting she is receiving an error. We also followed up with the user, requesting if the troubleshooting worked or not, on Monday, March 26, 2018. We request that the user refer to our troubleshooting email and contact our team when she experiences the error. This will help our team better determine the issue and provide next steps. We look forward to assisting you with your password issues. Thank you very much and have a nice day.

Hello,  As stated previously, we have determined to keep your original account open (under [redacted]) and all other accounts associated with your account deactivated.We verified that more than one account was created using your information. Specifically, we can see three accounts that share similar information. We can also see that you have earned on multiple accounts. Per Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We will be unable to reactivate any of your multiple accounts at this time, but have reopened your original account with the understanding that you will be deactivated if more fraudulent activity is suspected. Thank you for your cooperation and understanding.

Hello [redacted], Thank you for your explanation and concern regarding your account. Unfortunately, we were unable to find any evidence of an email sent to our support under the email associated with you Ibotta account.  We reviewed your case and could see that your personal [redacted] account...

was unclaimed. We have gone ahead and reviewed your payment and the funds were returned from [redacted]. Your earnings should now be accessible in your Ibotta account. You are free to Withdraw Cash at your convenience.If you have any additional questions, please write in directly via email to our support team at [redacted]. Thanks for using Ibotta and have a nice day!

Hello, Thank you for the concern regarding your account. On 12/20/17, the user was deactivated for submitting too many invalid or fraudulent receipts. Upon review of the user's account, the user was submitting screenshots of a device that was displaying a receipt image. Ibotta does not accept...

screenshots as valid receipt submissions. On 12/23/17, the user was educated about not being able to submit this type of receipt submission. The user's account was reactivated with the understanding that future submissions of this type will not be accepted and could be grounds for future deactivation. We appreciate the user's understanding of our policies and acceptable receipt submission types. If the user has any further questions, please contact our Care Team for assistance. Thank you and happy earning!

Complaint: [redacted]
I am rejecting this response because:firstly that’s not even even close to clearly enough stated in the ToS( others have clearly complained about this ) Second again THERE ARE NOT TAMPERED RECEIPTS STOP ASSERTING THERE ARE!!!Look long and hard at the track record of complaints with this company viaRevdex.com and elsewhere! Again there’s clearly a pattern with this company that NEEDS TO CHANGE!!otherwise well hope iBotta’s userbase dwindles as fast as everyone’s patience here 3rd I AM ABSOLUTELY NOT OK OR Satisfied with this lack of resolution!!and will continue to demand and assert reactivation thru all possible avenues
Sincerely,
[redacted]