Ibotta, Inc.

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our...

Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely.Upon review of the receipt, it appears that the user altered the receipt by editing product names, product prices, date and time, and/or information on the receipt that is not actually true.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:I am super confused.  I submitted the receipt and the products that I purchased.  I have continued to ask for visual or image verification on what they are explaining to me.  Regardless...I still would have some of the IBOTTA gift cards available. to me.  I understand keeping the account deactivated, but am still inquiring about the gift cards I was supposed to receive.  I purchased items, scanned the items that were purchased and submitted the necessary receipts.  I am still unclear on what the problem is.  I had purchased all of the necessary projects an submitted information.  Where do you see that I did not make the actual purchase?  If needed, I can contact the credit card company for verification or the stores directly.  If I recall, it was mainly made at Target stores.  I continue to ask for verification...they are not able to give me visual documentation that I am inquiring.  Confused why I have not been able to get the proper rebates that I have earned.  Hello, Thank you for the concern regarding your account. Upon review of the user's account, we are firm in our decision to keep the account deactivated. On multiple occasions, the user would submit a receipt through the app for more offers than are actually present on the receipt. This did not just happen one time, but in excess of 7 times. After the first submission was submitted, the user would then submit the SAME receipt for additional offers that were not present on the receipt at all. This also happened in excess of 5 times. Therefore, it is Ibotta's understanding that the user is intentionally attempting to fraud Ibotta by submitting receipts to redeem offers that were not actually purchased or retained. Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your understanding and cooperation.
Sincerely,
[redacted]

Hello, Thank you for your response regarding your account. We were able to find this user's father's account, however, there are three additional accounts that share the same information, contact info, location, and payment information. This is in direct violation of Ibotta's Terms that allow users to have ONE earning account. In regards to shared receipts, there are at least three instances of a receipt being shared. For example, a receipt was submitted on the user's main earning account. Within 24 hours, a second account was created and the same receipt was submitted on the secondary account that contains the same information as the main earning account. Therefore, it is clear to Ibotta that the user referred himself, created a secondary account, and submitted the same receipt in an effort to obtain both the referral credit in the main account and welcome credit in the secondary account. Unfortunately, we are choosing the keep the user's accounts deactivated. Thank you for your understanding.

Hello, Thank you for the concern regarding your account. On February 22, 2018, the user was locked from withdrawing their earnings. The user was locked from their earnings because more than two earning accounts were sharing a device. Upon further review of the user's account, the user was...

permanently deactivated for violating Ibotta's Terms of Use on March 6, 2018. On 5 different occasions, the user shared receipts with her referrals but were already submitted by herself. Ibotta does not allow users to share receipts no matter which offers are being redeemed. The user also created two accounts on her device, using her referral code. Up to two earning accounts may share a single device. Upon review of the user's referral accounts, some of the referrals share the same account and purchase information as the inviting user. This leads our team to believe that these accounts are not new user accounts but is the referring user. Users may not  exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Unfortunately, we are unable to reactivate the user's account at this time. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Hello, We apologize for the inconvenience or delay. It appears that you have had correspondence with our Support Team regarding the final review of your account. The following was sent to you via email: "Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down." At this time, we are unable to reactivate your account. Thank you for your cooperation and understanding.

When I transferred $20(the minimum allotted) on January 11th, I had a balance left in my account. Furthermore, AFTER I withdrew the $20, I submitted a receipt from [redacted] in which I received $4.50 in credits, plus I hit 2 bonuses, 1 in the amount of $1, and another in the amount of $0.50. I’ve attached a screenshot showing the transaction of the $20, as well as where it says that I earned $4.50 from [redacted]. Even if I hadn’t had a previous account balance, and I hadnt earned the bonuses, my account would still be $4.50. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You have done nothing to resolve this complaint.  You keep using the same invalid explanation over and over.  It is like you do not even see the issue or understand the business practices of the United States. You are not holding up your end of the bargain. This is deceitful and poor business practice.  
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account and your patience while Ibotta's Support Team reviewed your account. It appears that your account was reviewed and reinstated on 7/19/17. Please let us know if you have any further questions. Thank you and have a nice day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your accounts. Upon review of your accounts, we were able to find that you (the same user) maintained TWO earning accounts on the same device. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. Also, we...

were able to find that the same receipt was submitted multiple times across both of your earning accounts. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Thus, your additional earning account was deactivated and the funds forfeited as you were in violation of Ibotta's terms which are agreed upon when beginning use of our service. As a courtesy, we allowed you to keep your primary earning account. Upon review of your primary earning account, you were able to cash out your funds from that account 4 days ago. Please continue to use your primary earning account. Please note that further creation of additional earning accounts on your device can result in your account being permanently deactivated. Thank you and have a nice a day!

I am rejecting this response because:It is the same reply over and over again. I'm not sure how these replies are being sent through; however, these responses are being transferred through The Revdex.com. Also, to the Revdex.com, ibotta will only keep repeating themselves.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. We have completed a second review of your account and as a one-time courtesy, we have reactivated your account (on 10/22/17) for use with the understanding that future behavior that violates our Terms of Use may result in a permanent...

suspension of your account.We verified that too many accounts have logged in using your [redacted] device. Per Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts.To resolve this issue, we have left your account on the device, and have unlinked the remaining account(s) from your device. Moving forward, one additional account can login to your device, and all other accounts that attempt to log in will be deactivated.We have verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Please review our Terms of Use to avoid suspension in the future. They can be viewed here: [redacted]If you have any questions or concerns please let us know. Have a great day!

Initial Business Response /* (1000, 5, 2015/07/25) */
Thank you for bringing this to our attention. We have reviewed our case with the user, and it appears that the issue was that our emails were not reaching the user's inbox. There was a problem with our emails reaching the service provider, which...

has been resolved since this case was made.
Our Support team was able to reach out to the user after fixing the issue. The user was able to confirm their email address and has successfully cashed out. If the user has any other questions or concerns, our Support Team can be reached directly through [redacted]@ibotta.com.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ibotta was very quick in resolving this matter. In fact, the situation was rectified the same day I submitted to Revdex.com so they probably had not even received the notice from Revdex.com and resolved it on their own. I am completely satisfied and wish I had waited just a couple of more hours before submitting this matter to Revdex.com. Thankful for the great service they provide.

Hello, Thank you for the concern regarding your account. On 12/2/17, the user's account was locked from cashing out due to being flagged for review based on one of the following reasons: user data, shopping behavior, or account audits. On 12/5/17, full access to the user's account was restored...

and the user withdrew earnings twice on 12/10/17. If the user has any further questions about her account, we suggest reaching out to the Care Team. We apologize for any inconvenience that this may have caused and appreciate the user's understanding. Thank you and happy earning!

Hello,As stated previously, we will be unable to credit you for this submission since your total does not meet the $20 Spend and Earn threshold. Within the rebate details, you can find the following:"To qualify, you must spend at least $20 after discounts, coupons and tax. • The $20 minimum purchase requirement must be met in a single transaction. • No partial credit will be awarded if $20 minimum is not met."Again, we apologize for any inconvenience and hope that you can continue using Ibotta. Have a nice day!

Final Consumer Response /* (2000, 7, 2015/09/23) */
complaint resolved. As soon as I filed this I heard from them and the app started to work. I did receive the money I was owed.

Hello, Thank you for the concern regarding your account. Our automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account audits. We have completed the review and restored full access to your account on 10/17/17.Thank you for...

your patience and have a great day!

Hello, Thank you for the concern regarding your account. Upon review of your account, our team courteously credited you for the online purchase rebates. At this time, Ibotta does not accept e-receipts or online purchase receipts as valid forms of submission. Since your initial inquiry, several...

receipts have been submitted with in-store printed receipts and you have been properly credited. Unfortunately, future submissions of online or e-receipts will not be considered valid forms of submission. Please let us know if you have further questions. Thank you and have a nice day.

this is a follow-up to a complaint I just filed yesterday, in which ibotta terminated my account by stating I wasn't following their rules., specifically that I was uploading receipts they believed weren't mine. I asked ibotta to review their decision because I am certain it was a mistake or a...

mix-up. This is the email I received today: Account Review Team (Ibotta) Jun 15, 09:13 MDT Hi there, After a second review of your account, we are firm in our decision to permanently deactivate your account. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Account Review Team --- I wrote back, asking for specifics. so please do me the courtesy of explaining how two receipts, uploaded weeks apart, in which I bought [redacted] vodka, involve "this behavior" of breaking contract. Surely you agree that the specific behavior of accusing people of being dishonest and crooked should be discussed and proven. You are the company that is robbing me of the money I rightfully earned. You are the ones accusing me of awful things, yet you offer no specifics. This is an outrage, and your behavior is outright insulting and dishonest. You did not address my claims for prior receipts uploaded in which you owed me around $20.00. Do you think it is right to keep that money when no one had a problem with me earning it before this? --- I am basically being accused of being a fraud, which is absolutely awful. I don't want to do business with them again, but I had earned $30.25 up to that point--what is wrong with this company that they can take your earnings away from you when you've done nothing wrong?SPECIFIC explanation of what led them to terminate my account, an apology and the money due to me

I am rejecting this response because: Again, the same exact non-sense of a response that I have been getting all along from Ibotta, I'm copy/pasting your response and answering each ridiculous claim accordingly:YOUR NOTE: "These accounts have been deactivated due to suspicious network activity. There has been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity." MY RESPONSE: AGAIN, FOR THE 4TH TIME, NO RECEIPT HAS BEEN SHARED, EVERY RECEIPT SHOULD HAVE A identification CODE/NUMBER THAT WOULD PROVE NOTHING HAS BEEN SHARED, YOU ARE FULL OF LIES, IF NOT, PROVE YOUR CLAIM, SHOW THE RECEIPTS!!!! .....YOU KEEP LYING AND MAKE FALSE CLAIMS TO SCAM PEOPLE!!YOUR NOTE: "This activity does not reflect the activity of actual individual users using the app."MY RESPONSE: THIS DOES NOT MAKE ANY SENSE. IF THIS DOES NOT REFLECT THE ACTIVITY OF ACTUAL INDIVIDUAL, THEN WHY ARE YOU TAKING ACTION ON THE INDIVIDUAL. YOU MAKE ABSOLUTE ZERO SENSE.YOUR NOTE: "Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device."MY RESPONSE: AGAIN, THIS IS A FALSE CLAIM WITH NO PROOF, SHOW PROOF IF YOU'RE NOT LYING. COMPLETE NON-SENSE. NAME THE PEOPLE I INVITED. MY CIRCLE HAS 4 PEOPLE (MYSELF, MY TWO BROTHERS AND MY BROTHERS WIFE). SHOW PROOF TO YOUR LIES AND CLAIMS. YOU ARE A BUNCH OF SCAMMER AND FRAUD ARTISTS!!I'M NOT GOING TO LET THIS SLIDE EASILY AS YOU ARE CONTINUING TO SCAM PEOPLE IN THOUSANDS AND RUNNING A FRAUDULENT BUSINESS. I ASK THAT YOU SHOW PROOF TO YOUR UNREASONABLE CLAIMS AND FALSE ACCUSATIONS. PLUS, YOU NEED TO MAKE ALL YOUR RULE/REGULATION CLEAR TO THE PUBLIC. YOU CANT SHUT DOWN AN ACCOUNT BASED ON SOME FINE-DETAILS IN YOUR TERMS/CONDITIONS. YOU ARE A GROUP OF SCAM ARTISTS. Sincerely,
[redacted]