Ibotta, Inc.

Complaint: [redacted]
I am rejecting this response because: my father's account is owed $24 ($14 is already in his account and he is owed $10 for being referred). It is unacceptable to both close his account and refuse to reimburse him the money that he is owed. Furthermore, we have made it very clear that the duplicate account was the fault of Ibotta technology. My father should not be penalized for a technical problem on Ibotta's end. 
Sincerely,
[redacted]

Final Consumer Response /* (2000, 7, 2016/01/05) */
After letting them know I was putting this complaint in they finally made good on their error and gave the rebate. Still not happy with how it had to be handled but happy they resolved.

I am rejecting this response because: again, I did not commit fraud. Ibotta claims that I created a receipt when in it is from the [redacted] car side to go services, I do not feel that it is right for ibotta to close my account due to their lack of knowledge of a company's receipt format. I would like my account reopened and my rebates processed. Thank you.
Sincerely,
[redacted]

Hi there,Thank you for bringing this to our attention. We apologize for the inconvenience. As stated previously through our previous emails with this user, we have completed a review of their account and have chosen to reactivate. Our automated system reviews accounts for certain shopping behaviors...

and patterns. After our review, this user's unique situation has been noted and ideally you will have no issues with their account in the future.For your reference, here is a copy of our Terms of Use: https://ibotta.com/docs/terms.Again, we apologize for any inconvenience. We simply have a system put in place to review our high earners, which is always completed in a timely manner.If the user has any further questions, please have them contact [redacted]. Thank you and have a great day!

Final Consumer Response /* (2000, 7, 2015/12/08) */
This problem has been fixed. Thank you for your assistance

Hello, Thank you for the concern regarding your accounts. The user's accounts were deactivated for having more than one earning account, sharing receipts, and fabricating receipts. The user's main account, which he used the email address to write this complaint, was created in June 2016....

Since the account creation, the user has sent in many receipts that have been fabricated with the sole intent of repeatedly earning offer credit which has already been received. For example, the user will take a picture of the top of a receipt. Then, the user will take pictures of a previously submitted receipt for the middle portions of the receipt that have the eligible offer items listed. Then, the user will take a picture of the bottom portion of the receipt that is the same as the top portion. On one occasion, the user submitted a top and bottom portion of a receipt with a total of less than $7.00 but when the all line items are added up, the total of the receipt equals over $70. Also, in February 2018, the user created a second account on his same device and continued to earn on both accounts. Both of these accounts share the same user information and users are allowed to have ONE earning account. The user was then sharing the same receipts between the two accounts on 5 different occasions before both accounts were deactivated. Unfortunately, the team must protect our brands and retailers from fraudulent behavior such as fabricating receipts and sharing receipts. Fraudulent behavior displayed by this user prevents Ibotta from maintaining strong relationships with our brands and retailers in order to provide quality and relevant offers to users who follow the rules. We apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Complaint: [redacted]
I am rejecting this response because: the decision made by this company is unfair and unjust. No rules were broken. They refuse to honor their own system. My account has funds on it that I have earned by buying certain products. Instead the company wants to keep the funds that are mine since I participated in the app. They will not allow me to withdraw the funds that I have acquired. 
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the user referred 10 users to Ibotta over a span of 11 days. However, upon review of the referred account, several of the accounts are sharing information, devices, or receipts. Therefore, we believe...

that these accounts are not valid users of Ibotta but were created fraudulently in order for the user to take advantage of a referral bonus for genuine new users.We have verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.We truly apologize for the inconvenience and appreciate the user's cooperation and understanding. Thank you.

Hello, Thank you for the concern regarding your account. It appears that you have had extensive correspondence with our representatives. As stated in a previous email, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.We...

verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).We have also verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:The [redacted] store Customer Service had determined that there was a receipt printer error which had cut off the initial part of the receipt.  What was missing was the store logo and store information.  They were the ones that taped that part onto the part of the receipt I was given at the register.  I had them print out a journal report from their computer in back which helped to verify that all of the purchased items were on the receipt.  I can provide that journal report if Ibotta would like it for verification of that receipt. I never attempted to fraudulently submit this or any rebate submission.  Please advise if this is acceptable.As for previous rebate submissions that they had PROCESSED PRIOR to the receipt above (that had forced the deactivation) and DID include the correct and required purchases, Ibotta overreached and reversed those credits totaling over $9.  I had earned those rebates from items I did purchase and can prove that they are accurate.  I have a hard time believing that they had the proper standing to go back and reverse rebates that were previously APPROVED.  I request that I be able to speak with a Ibotta customer service representative to work out those details because it is nearly impossible to do so clearly and effectively via email.  I can be reached at ###-###-#### after 5 PM Eastern Time on weekdays or anytime on weekends.Again, I have never attempted to fraudulently submit any rebate submissions and find that the process Ibotta has makes it difficult to defend from a customer standpoint where they take action presuming guilt without any easy way for the customer to respond or defend themselves effectively.  Recommend temporary suspensions with amounts/transactions in question held in "escrow", so to speak, until a more customer friendly appeal process is able to take place.  This will foster a better relationship and loyalty between company and customer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did meet the 20.00 requirement. My * years old can add it together and see that it comes to over 30.00. There was no coupon or discount. It was a return. That means that money was given back to me and I spent it along with a extra 10.00. Makes it over 30.00 purchase.
Sincerely,
[redacted]

Hello, Thank you for your additional explanation. Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down. Thank you for your cooperation and understanding.

Hello, Thank you for the concern. It appears that you have had extensive correspondence with our Support Team, who have allowed you to withdraw your earnings before permanently deactivating your account. After an additional review of your account, we are firm in our decision to permanently...

deactivate your account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because: And as I stated previously as well, I have not created any other accounts under any other names. The only name I have created an account under would be either [redacted] which is the name I go by, or [redacted], which is my legal name.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,

Hello [redacted],  Thank you for the concern regarding your account. We have completed the review of your account and based on our review, we have chosen to keep your multiple accounts deactivated. We have found that you have created eight accounts as an attempt to exploit our referral program.We...

have verified that you have attempted to refer more than one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will not do business with Ibotta ever again.
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have already had correspondence with one of our representatives. As stated in a previous email with our Support Team, we have completed the review of your account and have chosen to permanently deactivate your...

account.It appears that your receipts show multiple transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. We have reviewed your account as well as the past correspondences with our Support Team. It appears that following an email you sent in on January 1st, 2017, you received a response from a Support Team representative on January 2, 2017...

and a courtesy credit for the rebate in question. Additionally, you were credited $10 total in bonuses once the submission was processed. We apologize for any inconvenience or delay, but will be unable to provide any more courtesy credit at this time. We hope you can continue to earn with Ibotta! Have a nice day!