Ibotta, Inc.

Initial Business Response /* (1000, 5, 2015/10/01) */
Thank you for bringing this to our attention. It appears that our Support Team has tried to contact the user, but their replies may not be getting through. Our Support Team attempted to remove all blocks and spam reports and reach out one more...

time. If the user didn't receive our last message, we ask if they could write in through an alternate email. This will allow our Support Team to start assisting them with resetting their password. Our Support Team can be reached at [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and the problem is resolved.

Hello, Thank you for the concern regarding your account. Unfortunately, the information that you provided to submit this complaint does not yield any account with Ibotta. Please provide the email address and first and last name on your account so that we may take a look at your...

account. Thank you and have a nice day.

Hello,Thank you for the concern regarding your account. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were...

returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Unfortunately, due to the great number of items returned that were associated with Ibotta, your account now has a negative balance. Therefore, we are unable to award you any funds. Thank you for your cooperation and understanding.

Hello,Thank you for the concern regarding your account. We apologize for the inconvenience and have awarded you the [redacted] Spend and Earn rebate as a one-time courtesy. In the future, we will not be able to accept receipts that are not clearly marked "[redacted]" and/or that are not properly...

itemized.Thanks for your understanding. Have a nice day!

Hello, Thank you for the further explanation. As stated previously, we have chosen to permanently deactivate your account.We have reason to believe that purchases made at [redacted] were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.It appears that you have already withdrawn the remaining balance earned in your account. At this time, we are unable to reactivate your account. Thank you for your cooperation and understanding.

Hi there,Thank you for bringing this to our attention.After reviewing this users account, it seems as though they were able to resolve tis issue with the help of our Support Team.If the user has any other questions, please have them contact [redacted].Thank you.

(The consumer indicated he/she DID NOT accept the response from the business.)
My desired resolution was not met. (Besides my request to close my account)

Hello, Thank you for the concern regarding the phone number on your account. Unfortunately, it is Ibotta's policy that we are unable to remove a currently linked phone number if the user cannot provide the phone number currently linked to the account. The user has provided two phone numbers to...

our Team and the Team has requested any further list of phone numbers to test against her account. The user has a pending inquiry with our Team and our Team has asked for more phone numbers. As of 2/14/18, the user has not yet responded. The Team is happy to try any numbers that the user is willing to provide. The current phone number will be removed when the user is able to provide that number. We apologize for the inconvenience and hope the user is able to provide the correct number. Thank you.

Complaint: [redacted]
I am rejecting this response because: I checked the attachment and noticed it does Not say anything proving my account is verified. I have tried again and several times to cash out since October 4th. Nothing. I uninstalled the app on my phone and turned around to reeinstall it. Tried to cash out directly after....Nothing. It continously asks me to verify my phone number and proceeds to show in a red screen that I need to verify my phone number.  When I add my phone number ( AGAIN ) I get no call back or text to issue me a verification code to proceed to get my $37.75.  Why do you continously give me a run around? You keep emailing me deals and stuff and not answer my questions directly. I keep getting a general email responses back from you with no resolution to my problem. You have my paypal account information just send me the money. The attachement showed nothing of importance, show me where it says my phone number is verified and if you can't ....send me the code ( you have my phone number ) Before closing this response, I tried agaion with the same issue saying to verify my phone number...to add the number and wait for a call or text with a verification code. I STILL GET NOTHING.
Sincerely,
[redacted]

Hello, The name and email address combination do not yield any user accounts. Please ask the user to write us using their correct information so that we may assist. We ask that this case be removed from our listing as it does not yield any user accounts.Thank you.

Complaint: [redacted]
I am rejecting this response because:I did not submit another persons  receipt.  I submitted my own receipt that happened to have similar purchases because I shop with a friend who uses the same app.  I would like a refund of $31.00 that was in my account and available before it was deactivated. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/08/21) */
Thank you for bringing this matter to our attention. We have reviewed the case fully. It appears that our Fraud Prevention team completed their review and reactivated the user's account. The user has successfully cashed out their funds. If they...

have any further questions or concerns, our Support Team can be reached through [redacted].

Hello, Thank you for the concern regarding your account. On 11/13/17, the user created a new account on a device. Upon creating an account with Ibotta and continuing to use the service, the user automatically agrees to abide by the publicly stated Terms of Use. On 11/25/17, within a span of 20...

minutes, three additional accounts were created on the same device as the main user. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Over a span of 10 days, the user attempted to resubmit the same 5 Walmart receipts up to 6 times for each receipt. The user submitted the receipts subsequent times for the same offers that she had already received credit for plus additional offers that were not present on the receipt. You will only receive credit for each item once, up to the allotted amount of redemptions per rebate. If the rebate reappears in your gallery, it must be purchased again on another shopping trip. On 11/25 and 11/28, the user submitted two different Walmart receipts that were then shared with referrals that she was sharing her device with. Sharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verified. Unfortunately, due to the multiple violations, we are firm in our decision to keep this account deactivated. We apologize for the inconvenience and appreciate the user's understanding. Thank you.

Hello, Thank you for the concern regarding your account. After further review, we have completed the review of your accounts and based on our review, we have chosen to permanently deactivate all of your associated accounts. We verified that more than one account was created using your...

information. We found that you earned Ibotta credits on multiple accounts simultaneously. Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. We also have verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Complaint: [redacted]
I am rejecting this response because:This is not solving my iissue....well it is sad that it won't be resolved , and even going to the Revdex.com , it wont be resolved. I have made purchases on valid receipts. So evidently it's a stupid game of he said,  she said  (a child's game) I believe I had a significant amount of credit on my Ibotta balance when they deactivated my account , giving me the feeling of being robbed. So, as I have been robbed of doing nothing wrong and going by Ibotta's guidelines of buying products, submitting valid receipts and if I recall being told that I shop at a location to much ( I believe they called it irregular shopping...what is that?) .It is becoming clear that this issue will not be resolved. I hope that Ibotta doesn't do this to anyone else  ( However reading other complaints on here about them...they have) Know this is sad,  but ibotta will do what ibotta will do I guess, so I will not recommend ibotta to anyone,  thinking it's a scam and that thus us company that doesn't take pride in resolving issues. Giving that the hope of resolving my issue is lost.Well have a nice day      
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. On 12/19/17, the user submitted a receipt for high ticket items resulting in offer credit valued at $13.75. Ibotta received notification from the retailer that the items purchased were returned but Ibotta offer credit was retained. The...

user's account was deactivated for violation of Terms section 10.2: users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. On 12/28/17, the user was granted a one time courtesy reactivation with the understanding that future violations of Ibotta's Terms of Use may result in permanent deactivation. In the future, if the user must return a product that they have received credit through Ibotta for, please write the Care Team who will manually remove the credit from your account so that you are aligned with Ibotta's Terms of Use. Please write the Care Team with further questions about your account. Thank you and happy earning!

Hello,   Thank you for the concern regarding your account. We apologize for the delay and inconvenience. We have now manually reset the device verification on your account. Please log out and back into the app, after that you should be able to verify your new phone number. If you...

have additional questions please let us know via email.  Thank you for your patience. Have a great day!

Hello, Thank you for the concern regarding your account. It appears that you have already had correspondence with one of our representatives. As stated previously, we have completed the review of your account and we have chosen to permanently deactivate your account. We verified that...

receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thanks for the concern regarding your account. Upon review of the user's account, the user has submitted two counterfeit receipts that is grounds for deactivation. On 12/23/17, the user submitted an [redacted] receipt. However, upon further review of the image, it is not in...

fact a receipt but an image of a receipt. On 12/24/17, the user submitted another counterfeit receipt in the same manner. Ibotta does not accept pictures of devices, screenshots, or any other image that is not an actual image of a receipt and considers these types of submissions as fraudulent and counterfeit. More information about invalid receipts can be found in our Help Center. Unfortunately, these receipts have been rejected and no credit for offers or bonuses will be awarded for either of these receipts. However, we have reactivated the user's account as a one time courtesy with the understanding that future submissions of fraudulent, counterfeit, or otherwise tampered receipts will be rejected and the account permanently deactivated. We appreciate the user's cooperation with our stated Terms of Use and please reach out if you have further questions about valid and invalid receipts. Thank you and have a nice day.

Hello, Thanks for the concern regarding your account. It appears that your email was accidentally on a blocked email list. We have not removed your email and you should be able to receive a "Reset Password" email. We apologize for any inconvenience and hope that you can continue to use...

Ibotta. Have a great day.