Ibotta, Inc.

Initial Business Response /[redacted]/
Thank you for bringing this to our attention. We have reviewed the case, and it appears that our Support Team was able to assist the user shortly after the inquiry was made. We have confirmed that the user has now been reactivated and they...

successfully cashed out. If the user has any other questions or concerns, our Support Team can be reached by email at [redacted]@Ibotta.com.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive help with this issue. Ibotta did reinstate my account and gave me the credit for the products that were in quesstion. It was difficult for a couple of weeks to log in, I had to contact them a few times in order to get all the roadblocks in the app removed after the deactivation. so as of now I have been able to continue using the app for rebates.

Hello, Thank you for the concern regarding your account. We have reached out to the user via the Help Center but will also address the user concerns here. It appears that all of our responses to you were going to the user's old email address as that is what the user was writing from. In...

our system, all user inquiries are submitted individually and therefore, different Support Reps can handle your inquiries.Here is a recap of the user's inquiries and their results:- Requested phone number change to new number. This was completed on 8/2/17.- Requested email update. This was completed today 9/5/17.- Requested that gift card be sent to new email. This was completed today 9/5/17.Please let us know if we have missed anything and we will be happy to assist you with that. Thanks for earning with Ibotta and have a great day!

Hello, Thank you for the concern regarding your account and your mobile shopping purchases. We are happy to clarify the user's information here, as we have provided the same information in the user's conversations with our Care Team. In regards to the [redacted] purchase, the user's order is...

being validated by [redacted]. Unfortunately, Ibotta cannot control when we will hear back from our Affiliate and [redacted] regarding the user's purchase. Therefore, we will hold onto the user's inquiry until we receive the requested information from the third parties. With the holiday season, we expect that the parties may be backlogged and apologize for the inconvenience. At this time, we are unable to credit the user but will inform the user of the result, once we hear back. In regards to the [redacted] bonus, the user's account was credited on 12/7/17. In regards to the [redacted].com offer and bonus, [redacted].com offers have a 60 day pending period. A pending period is set by the retailer ([redacted].com) and is usually a purchase completion period to ensure that products are not refunded or exchanged but still received offer credit. The user's purchase was made 11/15/17 and will remain pending until approximately 12/15/17. Mobile shopping bonuses, such as the one provided for the [redacted].com purchase, are not released until the offer is completed (after the pending period). Therefore, the user will receive any eligible bonuses on or immediately after 12/15/17. Pending periods, bonuses based on pending periods, and additional mobile shopping information, can be found in the offer details and in the public help center. If the user has more questions, we suggest reviewing the help articles in the help center for more information. In regards to Facebook, the user was posting negative language on a page operated by Ibotta. We reserve the ability to remove users who are disrupting the Ibotta experience for other users using negative, profane, or otherwise defaming language to Ibotta. Per our Terms of Use, 10.10 Users agree not to: post, upload, or distribute any User Content or other content that is unlawful or that a reasonable person could deem to be objectionable, profane, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate; these Terms may be extended to the Ibotta operated [redacted] page. We will be happy to allow the user to continue following the Ibotta [redacted] page if the user agrees to not post similar posts. Ibotta is very open to constructive feedback and will not remove content or ban a user for having a negative experience or view of Ibotta regarding a specific situation. We hope that the user understands Ibotta's stance in the above mentioned situations and appreciates the user's feedback. If the user has any further question, we will be happy to answer them here. Thank you and have a nice day.

Hello, Thank you for the concern regarding your account. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account. The account was deactivated due to suspicious network activity. Your account is associated with a fraudulent...

account. There have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activity. This activity does not reflect the activity of actual individual users using the app. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate your account. Due to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity. However, we have unlocked the account for no more than 24 hours so you may cash out the remaining balance. After the account is cashed out it will again be shut down.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Final Consumer Response /* (2000, 7, 2015/11/10) */

Hello, Thank you for the concern regarding your account. We have completed the review of your account and based on our review, we have chosen to permanently deactivate your account. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of Use. Per our...

Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. Additionally in Section 10.6, we state that users may not attempt to obscure the date on a receipt. For example, we do not accept submissions without any clearly legible date shown or without any date entirely. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, As stated previously, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. It appears that you have had correspondence with our Support Team. As stated in a previous email, we have completed the review of your account and have chosen to permanently deactivate your account.It appears that your receipts show...

multiple transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the further concern regarding your account. At this point, we consider your case closed. Your account has been reactivated and is available to use. We are unable to discuss the status of other users' accounts. Thank you for your understanding and patience.

Hi there,Thank you for bringing this to our attention. Our Fraud Prevention team has allowed this user 24 hours to withdraw their earnings form their Ibotta account. After 24 hours this account will remain suspended. If the user has any further questions or concerns, please feel free to contact...

[redacted].

Hello, Thank you for the concern regarding your account. We apologize for any inconvenience. We checked into your account and it appears that you have already been credited for the eligible rebates on the mentioned receipt. Please try refreshing your Activity stream by "pulling down" on the top...

of the screen and rechecking your Activity.  We apologize for the delay. In recent weeks, we have been experiencing an unusually high number of receipts and cases. In the future, please allow up to 48 hours from your initial email into our support team. Thanks for using Ibotta!

Complaint: [redacted]
I am rejecting this response because: I blocked my personal information on my receipts. I do not want my credit card info exposed for everyone to see and I have been doing that since day one. I have the right to protect my credit card information with all the stolen identity problems that occur. If Ibotta had said this on day one to me I would have only submitted cash receipts. I use my debit card for most purchases and if stolen I would have lost actual cash from my account. 
Sincerely,
[redacted]

Hello,Thank you for your concern regarding your account. We have completed a review of your account on 6/7/2017 and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your...

account.We have verified that you have attempted to refer at least one account that uses the same account or purchase information. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Also, only one receipt may only be submitted by one user. Sharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verified. This receipt was already submitted by another user and therefore, the receipt can not be used to gain credit on another account. I hope this helps to explain.Please review our Terms of Use to avoid suspension in the future. They can be viewed here: https://ibotta.com/docs/termsIf you have any questions or concerns please let us know. Have a great day!

Hi there,Thank you for bringing this to our attention. This user's account has been deactivated due to submitting tampered receipts that have been altered to resemble a receipt of supported retailer.Unfortunately, this is a violation of our Terms of Use stating, Section 10.1, users may not submit to...

Ibotta purchase information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta; and ,Section 10.6, users may not attempt to obscure the date on a receipt, such as by purposefully uploading a receipt without any date shown or without any clearly legible date shown.At this time, this user's account has been suspended indefinitely. If the user has any further question, please let them know that they can contact [redacted].Thank you and have a great day!

Yet, more lies continue to flow from this company of scammers. I have NONE of those email addresses and Ibotta only lets you have one device per account, that proves that’s a lie. Once again, they just cannot stand to hive me the money they OWE me. The ONLY account I was using was true one linked to my [redacted] and you could clearly see that. So, please continue to make up lies. Every person that created an account were real and DIFFERENT PEOPLE. I had one account and that’s all I used. Every referral credit I got, was from really people. This company continues to make up things. If a lawyer needs to be involved, I have no problem with that!  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello, Thank you for the concern regarding your account. It appears that you have had several correspondences with members of our team. We have completed the review of your account and have chosen to permanently deactivate your accountIt appears that your receipts show multiple...

transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. Upon review of the user's account, we are firm in our decision to keep multiple accounts deactivated. We apologize for the inconvenience. On 11/6/17, the user's account was deactivated for referring herself, using her own unique...

referral code, and creating that account on the same device as her main account. As a one-time courtesy, we reactivated the user's account with the knowledge that future infractions against Ibotta's referral program can be reviewed and/or deactivated. After the user was educated and reactivated, 11 new referrals signed up using the user's unique referral code. While we appreciate the new user's to Ibotta, many of the accounts are committing fraudulent activity on their first purchase. For example, three of the accounts submitted the same receipt that was first submitted by the referring user (the user that has written this complaint). Also, some of the new accounts are sharing the same device, same user information, same payment information, and other likeness that leads our team to believe that these accounts are not in fact, new users, but repeat users or fraudulent accounts created with the sole intention of earning referral credit. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any way. Such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. It is also the referring user's responsibility to ensure that the new accounts, using a unique referral code, are in fact active, new users and do not commit fraudulent activity. Unfortunately, we are keeping this account deactivated as the user was once educated about the behavior but the behavior continued. We apologize for the inconvenience and appreciate the user's understanding and cooperation. Thank you.

Hi,This is [redacted], ID# [redacted], I submitted a complaint to the BBC on 1-24-18 in regards to ibotta. I was contacted by them later that evening and the issue has since been resolved. Thank y'all very much![redacted]

Complaint: [redacted]
I am rejecting this response because: this simply does not resolove my complaint,  my issue has not been resolved because my account has not been reactivated.  My account has been deactivated because of no wrong doing. I have been accused of shopping at the same store in one day...WOW.....and not to mention they were saying it easnt me...they did let me have money that I did earn, that alone should say they were wrong, but my account still stand as being deactivated.  This is sad that my  issue can't be resolved and I stand accused of nothing. They continue to give vague responses and feed crap on here and to there emails. I woulNEVER recommend them in ANYONE   
Sincerely,
[redacted]

I Did not refer myself. I referred friends and family most of whole did it just to help me out but some of them were starting to enjoy it. They didn't know how to use it so I signed in to several accounts on my phone and would tell them the different deals or rebates for stuff they already buy. As you know the rebates are different on different accounts so I would see who could use different rebates. I wasn' Cheating.. I was just trying to help people learn how to use it and I dodnt kmow you werent allowed to sign on to other accouhnts on the same phone. Is there anyway to reactivate it and just keep me in a probationary period and track it or something? And just check uo on it regularly? I wont sign into them again since I see now that you cant do that but I didnt do wrong on purpose and I wpuld really like abother chance to use ibotta as would my family.  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]