Ibotta, Inc.

Hello, Thank you for the concern regarding your account and the phone number that you wish to link to our account. The Ibotta Care Team has reviewed your inquiry and found that our team mistakenly shared incorrect information. One of our managers will be reaching out to the user shortly to...

resolve the user's concern. We ask that the user correspond with the Ibotta Care Manager when she receives the email We appreciate the opportunity to resolve your inquiry and apologize for the inconvenience and any frustration. Thank you and have a nice day.

Hello, Thank you for the reply regarding your account. We are happy to provide an example of the repeated behavior that caused the user's account to remain deactivated. This is the most recent example of the behavior. On 5/10/17, the user's account was deactivated for submitting too many fraudulent receipts. If this happens to a user, the user must write to our Team and the Team will review the fraudulent submissions and determine whether or not the account will be reactivated. On 5/4/17, the user submitted a receipt from Target with the following items on the receipt and were eligible for offer credit: Ritz, Dove Wash, Arnicare, Multi Gummy (4), Centrum, Emergen-C, & Super Food. The user was credited for this purchase the same day, 5/4/17. Five hours later on 5/4/17, the user submitted the same receipt from Target, but this time for different offers: Nubian Heritage (2), Clif, Sargento (2), BBQ Sauce, Sugar, Orange Juice (2), Granola, Snack bar, Cream, Gerber, Dish Soap, Australian Gold spray, Cereal, Dog Treats, and Toaster Strudel. Upon review of the additional receipts in the user's account, the user did not submit and "incorrect receipt" accidentally. The user submitted the exact same receipt, that did not have any of the eligible items on the receipt listed as purchased. Therefore, we believe that the user was intentionally resubmitting the same receipt for different offers in hopes of receiving Ibotta credit. This is considered fraudulent behavior, especially since it occurred multiple times, which resulted in the account being deactivated in the first place. We hope that this better explains for the user and we appreciate the user's cooperation and understanding. Thank you.

Hello, Thank you for the reply regarding your account. Unfortunately, we are firm in our decision to maintain deactivation of this and the various additional accounts. As previously stated, we granted the user a one time courtesy reactivation for falsifying referrals in order to receive referral bonus(es). However, the user committed the same behavior a second time and is now subject to permanent deactivation. We apologize for the inconvenience and must adhere to corrective action towards individuals who intentionally violate Ibotta's Terms of Use multiple times. We appreciate the user's cooperation and understanding. Thank you.

Hello, Thank you for the concern regarding your account. Upon review of the user's account, the emails that the user is referring to are auto-generated emails that come from the system if a receipt that is submitted is invalid. In looking at the user's notifications, we were able to find ONE...

notification that offers were not present on the receipt. The user received this notification because the [redacted] receipt submitted by the user was marked unreadable and therefore, the offers submitted could not be found on the receipt by our computer system. The second [redacted] receipt that the user is speaking of was sent to manual review by a member of our Team for the offers present on the receipt. Our Team was able to find that the receipt was marked by our computer system as having no offers which was edited by our Team on 1/8/17 prior to the user writing our Team about the mistake. We have reported the mistake by our receipt reading system to the Technical Team for review. On 1/9/17, the user removed all of her earnings from her account and on 1/16/17 the user requested that her account be deactivated. We apologize that the user had a negative experience and hopes that the user will consider reactivating her account. Thank you and have a nice day.

Hello, As stated previously, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailer and additionally, your name appears on at least one receipt submitted under "cashier." We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained. When users operate outside our Terms of Use they are breaking this contract. If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for the concern regarding your account. When accessing retailer galleries that require a loyalty card to be linked prior to purchase, an automatic in-app notification appears alerting the user to link their card and unlock their rebates prior to purchase. This is the...

notification that you are requesting prior to a user making a purchase. We will be sure to let our teams know that sometimes users do not read this message and to make it more clear. Thank you so much for the feedback regarding this message.Upon review of your outstanding ticket, our team responded back to you regarding how to link a [redacted] card to your account. Our team also requested pictures of your recent purchase's receipt so that we can offer a credit of your first purchase. As of 5/22/17, we have not received a response from you allowing us to review or credit your purchase. We suggest responding to the Support Team who can assist you.Please let our Team know if you have more questions as well. Thank you and have a nice day.

Hi there,Thank you for bringing this to our attention. It seems as though this user's receipt was rejected due to the fact that the receipt was an reprinted issue of the original receipt. Please note that Ibotta only accepts original receipt submission. Any receipt that states "reprinted" will be...

rejected upon review.However, as a one time courtesy, we are able to credit this user's submission, with the understanding that no other reprinted receipts will be submitted for credit.If the user has any further questions or concerns, please have them contact [redacted]
Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to state that this application is a great idea and that I hope in the future they'll be able to respond to customers in a more efficient way. I did wait the 48hrs, and as of now I still haven't received a response from the company - but I did get a quick response thru complaining here. Hopefully this will help them learn to respond to customers quicker and more efficiently so we don't have to resort to complaining to the Revdex.com.  
Sincerely,
[redacted]

Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your account for the following reasons:We have verified that you have attempted to refer more than one account that uses the same account or purchase information. We found that you created a total of 5 accounts under the same or similar name in an attempt to receive referral credits. Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s). This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained.  When users operate outside our Terms of Use they are breaking this contract.  If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.At this time, we are unable to reactivate any of your accounts. Thank you for your cooperation and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, however I did not violate their rules the receipt I submitted was very light therefore they had trouble reading it.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/27) */
Thank you for bring this to our attention. A member of our Fraud Prevention Team was able to help the user further and resolve the issue.
This user's account has been reactivated and their balance has been restored.
Please let the user...

know that we will be happy to address any further issue that they may encounter if they contact us at [redacted]

Hello, Thank you for the concern regarding your account. We have completed a second review of your account. Based on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items...

were returned after receiving cash credit from Ibotta. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchase. Regardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.On multiple occasions, the user purchased extremely high amount rebates and then returned the products in order to keep the rebate credit. We consider this extremely fraudulent behavior and will not be reactivating this user's account.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.

Hello, Thank you for the concern regarding your account. It appears that you have been in contact with our Support Team. As stated in previous correspondences, we have completed the review of your account and have chosen to permanently deactivate your account. It appears that your receipts...

show multiple transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other people. Per Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding.

Initial Business Response /* (1000, 6, 2015/11/13) */
Thank you for bringing this to our attention. Its seems as though this user was deactivated due to having too many device associated with their Ibotta account.
Our Fraud Prevention team conducted a full review of the account and was able to...

reactivate the user, after which they should be able to withdraw their earnings.
If the user has any further questions or concerns, please have them contact [redacted].

Hello, Thank you for the reply regarding your account. We contacted the user and allowed 24 hours for the user to withdraw her earnings. We extended the period for 48 hours after noticing that the user did not remove her earnings. After that, we removed access to the user's account permanently. Per Ibotta’s terms of use, Section 5.2 “If your account is terminated by Ibotta, any rights you have to the rewards in your account will terminate and you will no longer be eligible to receive a distribution of such rewards.” Unfortunately, we are unable to grant access to the user's account any further and any funds within the account have been forfeit. We apologize for the inconvenience and appreciate the cooperation of the user. Thank you.

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for bringing this to our attention. We have reviewed the user's case and account with our Fraud Prevention team. It appears that the user has returned multiple items that were credited within the app. This is a violation of our Terms...

of Use.
At this time, the account has been terminated for violating the Terms of Use. We will be unable to reverse our decision to keep the user's account suspended.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business doesn't have a means to return the rebates if items are returned. Therefore, they should give me the remaining balance on my account prior to their "termination." Business should "release" my account and establish a means to return rebates of items that are returned in the future.
Final Business Response /* (4000, 21, 2015/10/20) */
We have reached out to the user through our Support Team. We were able to verify more returns, and after removing all returned items, 14.30 remained. As a courtesy to the user, we have allowed them to cash out the 14.30. We have not heard from the user after she accepted her funds. Please let us know if there is any further action we need to take regarding arbitration. Thank you.
Final Consumer Response /* (2000, 23, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello, Thank you for the further concern regarding your account. Upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of Use. Unfortunately, the account will remain suspended indefinitely. However, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than 24 hours so you may cash out the remaining balance. After 24 hours, the account will be permanently shut down. Thank you for your cooperation and understanding.

Hello, Thank you for letting us know. Please send us an email with attachments through our normal Customer Support Portal (help.ibotta.com) so that we can further investigate the issue. We apologize for the inconvenience and thank you again for your patience. Have a nice day!

Hello, Thank you for the concern regarding your account. The user was locked from withdrawing her earnings due to sharing receipts with other users. Ibotta does not allow users to share receipts no matter which offers are being redeemed. It appears that the user was sharing her receipts with...

her referrals in order to earn referral credit. However, we understand that the user may have been educating users on how to use Ibotta with her receipts. The user has been granted a one time reactivation with the understanding that continued sharing of receipts can and will result in the account being permanently deactivated. We appreciate the user's cooperation and understanding. Please let us know if you have any further questions. Thank you and have a nice day.