Home Partners of America

This company and the realtors that promote it are a scam. They wanted me to pay $42,000 up front to RENT a little house when I currently live in a $2 million dollar home. They wanted a FULL YEAR of rent up front plus 2 months of security deposit tacked on! Insane!!!

This company is very shady; consumers beware! I filled out the application KNOWING that I meet, even exceeded their qualification requirements and was not approved, less than 24 hrs after submitting the application online. When I inquired about the reasoning, I was encouraged to wait for a letter in the mail detailing this information. Well, it's been over a month and still no letter. So I emailed asking again why I wasn't approved and was given the same "script" to wait for this letter. I asked what continent the letter was being sent from because a month is ample time to receive mail from ANYWHERE in the United States. They are refusing to give me this detail and also refuses to allow me to speak to anyone other than an uninformed customer service representative. This place is a scam and engages in really shady business practices.

This company is very shady; consumers beware! I filled out the application KNOWING that I meet, even exceeded their qualification requirements and was not approved, less than 24 hrs after submitting the application online. When I inquired about the reasoning, I was encouraged to wait for a letter in the mail detailing this information. Well, it's been over a month and still no letter. So I emailed asking again why I wasn't approved and was given the same "script" to wait for this letter. I asked what continent the letter was being sent from because a month is ample time to receive mail from ANYWHERE in the United States. They are refusing to give me this detail and also refuses to allow me to speak to anyone other than an uninformed customer service representative. This place is a scam and engages in really shady business practices.

This is one of few companies that actually help families into their home with the lease to own program !

This is one of few companies that actually help families into their home with the lease to own program !

I wish I read the reviews before leasing with this company. Absolutely the WORST leasing company I've ever come across. From the very beginning of move in there was issues. On move in day the property was NOT move in ready. There was a broken window, broken lights, dishwasher did not function properly. I am very understanding and thought things happen; let's move on. Nothing was fixed for about a month but that is not the worst part. MONTHS into living in the property I receive a call stating someone would be coming by to fix our deck. I was a bit confused because my family and I have been on the deck for months without any idea that something may be wrong. The vendor said the deck was leaning away from the home and was not safe to be on until it was fixed.
I was livid. Not one person from *** Property Management bothered to let us know the deck was unsafe. When I called them about it their response was very casual and that they were sending someone to fix it. Which was not the point! Thankfully, nothing happened in those months but as a company you would think their clients safety would be priority.
On top of this, every other pay cycle there is a new charge. Something new every time. To get a hold of someone is an annoyance in itself.
The owner of this company should feel very disappointed in how it's being run.
I wouldn't recommend this company to my worst enemy.

I wish I read the reviews before leasing with this company. Absolutely the WORST leasing company I've ever come across. From the very beginning of move in there was issues. On move in day the property was NOT move in ready. There was a broken window, broken lights, dishwasher did not function properly. I am very understanding and thought things happen; let's move on. Nothing was fixed for about a month but that is not the worst part. MONTHS into living in the property I receive a call stating someone would be coming by to fix our deck. I was a bit confused because my family and I have been on the deck for months without any idea that something may be wrong. The vendor said the deck was leaning away from the home and was not safe to be on until it was fixed.
I was livid. Not one person from *** Property Management bothered to let us know the deck was unsafe. When I called them about it their response was very casual and that they were sending someone to fix it. Which was not the point! Thankfully, nothing happened in those months but as a company you would think their clients safety would be priority.
On top of this, every other pay cycle there is a new charge. Something new every time. To get a hold of someone is an annoyance in itself.
The owner of this company should feel very disappointed in how it's being run.
I wouldn't recommend this company to my worst enemy.

I applied for tenancy under Home Partners of America guidelines and was denied based on false information reported by their background check agency ***. I resolved this data error with *** and asked to have my application deadline extended as I still intended to use Home Partners but due to their error, would not be able to move until the following January. I was contacted by Kira *** and told that they unfortunatly would not be able to extend the deadline, but could issue an electronic refund to my initial payment method and that I could re-apply later. This was a satisfactory resolution of the problem.
I was contacted 3/25/19 via email and told that the window had passed for an electronic refund and that I must fill out a form for the refund to be completed. The form send to me was a W-9. The intent is to classify me as a vendor and then accounting can cut a check. The issue with this is that it is a gaming of the system. I am not a vendor, I am a consumer. What is being done truthfully constitutes tax fraud. They would report my initial payment as income, then get to expense it as an expense to a vendor.
The use of this method for a refund is problematic as the W-9 will be reported to the IRS as supplemental income. As I am a private contractor that reports more than $600.00 per calendar year of supplemental income, this refund for my application would then be subject to income tax which is by no means appropriate.
Furthermore, the representative I spoke with before being asked to be transferred to their supervisor, Amber ***, became combative and belligerent when I was trying to explain the situation stating that if I had a problem with how it was being completed, they would inform the accounting department that I did not want my refund. I sincerely believe that this was a ploy to make me lose my composure with the representative and cause justification for terminating the call.

I applied for tenancy under Home Partners of America guidelines and was denied based on false information reported by their background check agency ***. I resolved this data error with *** and asked to have my application deadline extended as I still intended to use Home Partners but due to their error, would not be able to move until the following January. I was contacted by Kira *** and told that they unfortunatly would not be able to extend the deadline, but could issue an electronic refund to my initial payment method and that I could re-apply later. This was a satisfactory resolution of the problem.
I was contacted 3/25/19 via email and told that the window had passed for an electronic refund and that I must fill out a form for the refund to be completed. The form send to me was a W-9. The intent is to classify me as a vendor and then accounting can cut a check. The issue with this is that it is a gaming of the system. I am not a vendor, I am a consumer. What is being done truthfully constitutes tax fraud. They would report my initial payment as income, then get to expense it as an expense to a vendor.
The use of this method for a refund is problematic as the W-9 will be reported to the IRS as supplemental income. As I am a private contractor that reports more than $600.00 per calendar year of supplemental income, this refund for my application would then be subject to income tax which is by no means appropriate.
Furthermore, the representative I spoke with before being asked to be transferred to their supervisor, Amber ***, became combative and belligerent when I was trying to explain the situation stating that if I had a problem with how it was being completed, they would inform the accounting department that I did not want my refund. I sincerely believe that this was a ploy to make me lose my composure with the representative and cause justification for terminating the call.

We had just moved to a different state and was tired of paying rent. We went to Home Partners to see what they can do as we were pretty good financially but we didnt have a large down payment. We kept submitting multiple documents time after time and eventually they came back and denied us. The reason they told us was our debt to income. Not sure what they were looking at but we knew our dti was under 40%. So we actually went to a realtor and began the process. After we submitted our information again, we were approved after a month of getting documents in order. Low interest rate and we closed on our new home in January 2019. It felt like they just wanted us to submit and submit documents. I gave them one star because I did talk with one nice lady out of the several people I talked to.

We had just moved to a different state and was tired of paying rent. We went to Home Partners to see what they can do as we were pretty good financially but we didnt have a large down payment. We kept submitting multiple documents time after time and eventually they came back and denied us. The reason they told us was our debt to income. Not sure what they were looking at but we knew our dti was under 40%. So we actually went to a realtor and began the process. After we submitted our information again, we were approved after a month of getting documents in order. Low interest rate and we closed on our new home in January 2019. It felt like they just wanted us to submit and submit documents. I gave them one star because I did talk with one nice lady out of the several people I talked to.

It's a HUGE rip off!! We live in a town with 5 military bases, I live on one, and in a state where marijuana is legal. needless to say the housing market is tight! We paid the $75 fee only to be given around $200,000 to work with, You cannot get a 2 bedroom home in this town for that! Called to see if there were other options, either pay bills down or improve credit....That is why we wanted to do this homebuyers option, to improve our credit IN the home we wanted. Thinking that we would be in a home within 2 months we didn't think our needs would be ignored before my husband left for Kuwait! Well he left and it's been 5 weeks and still getting the whole "tough luck" from the snooty receptionists! That and when I asked about a freeze or extension because the husband is deployed for 9 months, I was mocked and told NO and that if we didn't use it after the 90 day extension then we'd have to pay the fee yet again!! I am praying that ALL 5 bases and ALL military families in the Colorado Springs area read this and stay far away from this scam!!!

It's a HUGE rip off!! We live in a town with 5 military bases, I live on one, and in a state where marijuana is legal. needless to say the housing market is tight! We paid the $75 fee only to be given around $200,000 to work with, You cannot get a 2 bedroom home in this town for that! Called to see if there were other options, either pay bills down or improve credit....That is why we wanted to do this homebuyers option, to improve our credit IN the home we wanted. Thinking that we would be in a home within 2 months we didn't think our needs would be ignored before my husband left for Kuwait! Well he left and it's been 5 weeks and still getting the whole "tough luck" from the snooty receptionists! That and when I asked about a freeze or extension because the husband is deployed for 9 months, I was mocked and told NO and that if we didn't use it after the 90 day extension then we'd have to pay the fee yet again!! I am praying that ALL 5 bases and ALL military families in the Colorado Springs area read this and stay far away from this scam!!!

On March 7, 2018 we contacted *** Management to inform them that our refrigerator had stop working as it did a few months ago. A technician was dispatched and came to our house the same night and notified *** that the fridge needed to be replaced. We followed up with *** on March 8th and was told that we needed to wait for an approval for a new fridge, in the meantime our fridge and freezer was full of food and defrosting as we awaited a response from ***. On Monday March 11th I followed up again with *** and was told that we should have a new fridge by Tuesday March 12th. It is now March 14th and I followed up AGAIN and was told that the new refrigerator still has not been approved, nor has any action, and we still have no refrigerator. We have 3 children and have had to eat out or eat non perishable foods for the last week. Since we have moved into this property, we have had numerous situations. When we moved in, we were given a checklist of things that were done, which was never verified nor approved by us. All our rooms light switches do not work, and they told us that it was not important to have them working, the checklist also stated that we had fire extinguisher which we have never seen one yet. In the summer of 2018, our air conditioner went out while it was 95 degrees outside, and the repair company told *** we needed a new unit, and again, they continued to “get quotes” on repairs or replacements which took for us to follow up multiple times again in order to get some parts replaced, which only led to at least 5 other situations that the air conditioner stopped working and something else needed to be replaced. In 2018 our shower faucet stopped working. When we called the ***, we were told to turn off the main water and that it was not an emergency to come out and see what the issue was, within 24 hours the pipe busted, and we had water flooding into the streets.

On March 7, 2018 we contacted *** Management to inform them that our refrigerator had stop working as it did a few months ago. A technician was dispatched and came to our house the same night and notified *** that the fridge needed to be replaced. We followed up with *** on March 8th and was told that we needed to wait for an approval for a new fridge, in the meantime our fridge and freezer was full of food and defrosting as we awaited a response from ***. On Monday March 11th I followed up again with *** and was told that we should have a new fridge by Tuesday March 12th. It is now March 14th and I followed up AGAIN and was told that the new refrigerator still has not been approved, nor has any action, and we still have no refrigerator. We have 3 children and have had to eat out or eat non perishable foods for the last week. Since we have moved into this property, we have had numerous situations. When we moved in, we were given a checklist of things that were done, which was never verified nor approved by us. All our rooms light switches do not work, and they told us that it was not important to have them working, the checklist also stated that we had fire extinguisher which we have never seen one yet. In the summer of 2018, our air conditioner went out while it was 95 degrees outside, and the repair company told *** we needed a new unit, and again, they continued to “get quotes” on repairs or replacements which took for us to follow up multiple times again in order to get some parts replaced, which only led to at least 5 other situations that the air conditioner stopped working and something else needed to be replaced. In 2018 our shower faucet stopped working. When we called the ***, we were told to turn off the main water and that it was not an emergency to come out and see what the issue was, within 24 hours the pipe busted, and we had water flooding into the streets.

I am extremely pleased with the entire process. Communication with HP was surprisingly efficient, and a welcome change from the atypical "if you need X, press 1; if you need Y, press 2, etc. etc". They quickly responded to emails and answered phone calls. The representatives were knowledgeable, courteous and willing to assist with any question I might have.
In addition, they continuously, as needed, sent email updates of the process and what actions they were taking or what actions I needed to take. The entire process was transparent and thorough. I never felt as if they were trying to "get-one-over" on me. If I had a question...they answered it!!
Their business model should be a standard for all the businesses that just don't "get it". "This is the process...know the process...follow the process...and move into your new home". Refreshing indeed!!
I do recommend Home Partners.

I am extremely pleased with the entire process. Communication with HP was surprisingly efficient, and a welcome change from the atypical "if you need X, press 1; if you need Y, press 2, etc. etc". They quickly responded to emails and answered phone calls. The representatives were knowledgeable, courteous and willing to assist with any question I might have.
In addition, they continuously, as needed, sent email updates of the process and what actions they were taking or what actions I needed to take. The entire process was transparent and thorough. I never felt as if they were trying to "get-one-over" on me. If I had a question...they answered it!!
Their business model should be a standard for all the businesses that just don't "get it". "This is the process...know the process...follow the process...and move into your new home". Refreshing indeed!!
I do recommend Home Partners.

The company ask you to fill out a list of questions to see if you qualify; however, they leave out a very important question. They never ask or say anything that they cannot use income from someone that has a ITIN until after you submit all documents and pay the $75 fee. We would have never paid the fee if we were aware of that. All they want is money up front but don't care to share important information.

The company ask you to fill out a list of questions to see if you qualify; however, they leave out a very important question. They never ask or say anything that they cannot use income from someone that has a ITIN until after you submit all documents and pay the $75 fee. We would have never paid the fee if we were aware of that. All they want is money up front but don't care to share important information.

A constant issue with the property management company: *** Management- This is the letter I have emailed and pretty much sums up the issues
On March 7, 2018 we contacted *** Management to inform them that our refrigerator had stop working as it did a few months ago. A technician was dispatched and came to our house the same night and notified *** that the fridge needed to be replaced. We followed up with *** on March 8th and was told that we needed to wait for an approval for a new fridge, in the meantime our fridge and freezer was full of food and defrosting as we awaited a response from ***. On Monday March 11th I followed up again with *** and was told that we should have a new fridge by Tuesday March 12th. It is now March 14th and I followed up AGAIN and was told that the new refrigerator still has not been approved, nor has any action, and we still have no refrigerator. We have 3 children and have had to eat out or eat non perishable foods for the last week. Since we have moved into this property, we have had numerous situations. When we moved in, we were given a checklist of things that were done, which was never verified nor approved by us. All our rooms light switches do not work, and they told us that it was not important to have them working, the checklist also stated that we had fire extinguisher which we have never seen one yet. In the summer of 2018, our air conditioner went out while it was 95 degrees outside, and the repair company told *** we needed a new unit, and again, they continued to “get quotes” on repairs or replacements which took for us to follow up multiple times again in order to get some parts replaced, which only led to at least 5 other situations that the air conditioner stopped working and something else needed to be replaced. In 2018 our shower faucet stopped working. When we called the ***, we were told to turn off the main water and that it was not an emergency to come out and see what the issue was, within 24 hours the pipe busted, and we had water flooding into the streets. *** continues to receive their rent money from us when due and not a day later. This company has proved to be completely incompetent and could care less about their tenants. We will be filing up with an attorney to take this to a higher level. No company as incompetent as *** should be able to manage any property. This management company, or lack thereof, has deterred us from purchasing the property through Home Partners, and instead they have tacked on thousands of unnecessary dollars due to their inefficiency to handle repairs. Home Partners is supposed to help families buy their dream home, however Home Partners is just as at fault to hire a company that has been identified as incompetent, non-communicative and cares less about the residents that utilize Home Partners. We do not live in a poverty-stricken area. We pay over $2200 a month for our property and must deal with a company that treats us like we are living in government housing. If we missed or refused to pay our rent we would be evicted, however *** refuses repairs and yet they get paid.
We discourage anyone to deal with Home Partners and *** Management and will make sure that we post our reviews on all sites including social media.