Home Partners of America

I would give them no stars if I could they suck, and they take advantage of people. I think the ***, or all the people that went through them should file a class action law suit! They snake everyone, and they know people are desperate to get a home. They tell everyone they qualify, then denies you. They know what they are doing, and we need to tell everyone, in the media, and our family,and friends not to fall for it. They should be wipe from the earth, and they are not nice people at all!

They explained everything throughout the process. The realtor was very helpful and HPA answered our questions quickly and clearly!

They explained everything throughout the process. The realtor was very helpful and HPA answered our questions quickly and clearly!

I moved in to my home on July 1 2019 on July 3 my air stopped working it is now 2 weeks later into my 12 month lease an still no air my wife has respiratory problems were she has breathing problems I made several calls to *** Management explaining the situation they sent two different companies to look at my unit mean while my wife is taking breathing treatments every day I am only 2 weeks into my 12 month lease this is really unfair to us we did everything they ask us to do on time an this is how we get treated but I have to say my Realtor that help me find the house has been truly amazing she has used her own money to help me an my to get fans an air were these people don't seem to care I have 11 months an two weeks in lease to go something needs to change about the customer service it's not fair we paid a lot of money an should not be treated this way an rent is due every 30 days PLEASE HELP ME

I moved in to my home on July 1 2019 on July 3 my air stopped working it is now 2 weeks later into my 12 month lease an still no air my wife has respiratory problems were she has breathing problems I made several calls to *** Management explaining the situation they sent two different companies to look at my unit mean while my wife is taking breathing treatments every day I am only 2 weeks into my 12 month lease this is really unfair to us we did everything they ask us to do on time an this is how we get treated but I have to say my Realtor that help me find the house has been truly amazing she has used her own money to help me an my to get fans an air were these people don't seem to care I have 11 months an two weeks in lease to go something needs to change about the customer service it's not fair we paid a lot of money an should not be treated this way an rent is due every 30 days PLEASE HELP ME

My experience with Home Partners was a positive one. Particularly once I was connected with my realtor for the process. She worked with me to find the home we wanted and kept us informed of the process throughout. There were a few disappointments with some of the terms of the program as it is a bit expensive, but overall I am pleased with the experience to this point.

My experience with Home Partners was a positive one. Particularly once I was connected with my realtor for the process. She worked with me to find the home we wanted and kept us informed of the process throughout. There were a few disappointments with some of the terms of the program as it is a bit expensive, but overall I am pleased with the experience to this point.

I recently was approved for their rent to own program. However, the advertised as well as stated on the phone prior to meet submitting my application that they offer homes in Washington DC. Once I applied, no homes were available in Washington DC proper. The homes they have listed in surrounding suburban areas.
I looked on their site for updated information to see if I could better understand this change and there was no update. Also, they did not inform any realtors of this change as my realtor and another realtor friend were not aware of the cities they removed from their approved list.
I also proceeded to call and ask these same questions to a Home Partners Representative, who was very unhelpful. She stated very clearly that the program is what it is and if the house is not on their site you cannot get it approved or ask for it to be considered as your home of choice. Why put the house requirements on the site if the customer/client is not allowed to find a home within the criteria.
Given the high rates in which you will be paying for a home, it is ridiculous you are not able to get a home in the area, especially in Washington DC since it is considered a metropolitan area. I could see if I chose a home and it was not within the requirements but as the person agreeing to comment to a 12 month to 5-year contract with this company, the customer should be able to choose the home of their liking. You are pretty much at the expense of this company if you choose to move forward.

I recently was approved for their rent to own program. However, the advertised as well as stated on the phone prior to meet submitting my application that they offer homes in Washington DC. Once I applied, no homes were available in Washington DC proper. The homes they have listed in surrounding suburban areas.
I looked on their site for updated information to see if I could better understand this change and there was no update. Also, they did not inform any realtors of this change as my realtor and another realtor friend were not aware of the cities they removed from their approved list.
I also proceeded to call and ask these same questions to a Home Partners Representative, who was very unhelpful. She stated very clearly that the program is what it is and if the house is not on their site you cannot get it approved or ask for it to be considered as your home of choice. Why put the house requirements on the site if the customer/client is not allowed to find a home within the criteria.
Given the high rates in which you will be paying for a home, it is ridiculous you are not able to get a home in the area, especially in Washington DC since it is considered a metropolitan area. I could see if I chose a home and it was not within the requirements but as the person agreeing to comment to a 12 month to 5-year contract with this company, the customer should be able to choose the home of their liking. You are pretty much at the expense of this company if you choose to move forward.

It was a very smooth and complete process. They were very quick to respond and close. They helped us every step of the way. I definitely will suggest others consider using HPA.

Everything was going okay till I started dealing with *** management. I haven't even moved in yet and *** already living up to their bad reputation of not caring. I simply requested to change the move in date since my current lease expires and I'll have no place to stay and the house I'm moving in to requires no work other than cleaning. But the project manager Jeff doesn't understand that there's human being on the other end. To him it's about numbers . My family and I are very sad about this since we were really excited about the new house but unfortunately *** is making the move very stressful.. also I've been speaking with Wanda in Plano since I'm in Austin and she's been very sympathetic but I can't see the same about the heartless project manager. I'm seriously having second thoughts about the move. I'm optimistic that someone at home partners really cares and values my business.

It was a very smooth and complete process. They were very quick to respond and close. They helped us every step of the way. I definitely will suggest others consider using HPA.

Everything was going okay till I started dealing with *** management. I haven't even moved in yet and *** already living up to their bad reputation of not caring. I simply requested to change the move in date since my current lease expires and I'll have no place to stay and the house I'm moving in to requires no work other than cleaning. But the project manager Jeff doesn't understand that there's human being on the other end. To him it's about numbers . My family and I are very sad about this since we were really excited about the new house but unfortunately *** is making the move very stressful.. also I've been speaking with Wanda in Plano since I'm in Austin and she's been very sympathetic but I can't see the same about the heartless project manager. I'm seriously having second thoughts about the move. I'm optimistic that someone at home partners really cares and values my business.

It was a fast process! Robert with Berkshire was Amazing. I have already referred friends!

It was a fast process! Robert with Berkshire was Amazing. I have already referred friends!

As an agent, Home Partners of America is always there to answer questions! I have sold 3 homes thru them and each one has been smooth! I look forward to helping many more relocation folks that this service really helps!

As an agent, Home Partners of America is always there to answer questions! I have sold 3 homes thru them and each one has been smooth! I look forward to helping many more relocation folks that this service really helps!

The entire experience was a pleasure....when questions did arise there was always someone there to help.
I would whole heartedly recommend Home Partners!

The entire experience was a pleasure....when questions did arise there was always someone there to help.
I would whole heartedly recommend Home Partners!

This company is THE WORST! We unfortunately are renting a house from this company (though Pathlight Property Management). We've been trying for a full 2 weeks now to get the air conditioning fixed! They sent two different repairmen from 2 different companies... still no air! I've called countless times (but can only leave a voicemail), sent countless emails, and left SEVERAL messages on the portal. All this while we were getting ready to renew our lease. I told Tiffany *** at Pathlight that we were not going to be signing any lease until the air was fixed. However, Pathlight started trying to charge us a holdover rent fee! In good faith (and against my better judgment) I went ahead and signed the lease renewal. Now I know I shouldn't have. I mean, who wants to tent a faulty home?! Pathlight has still not fixed the air! Now on top of the holdover rent fees, they are trying to charge us a mysterious $1,600 fee on top of the ridiculously high monthly rent! I've listed my demands several times: 1) Pathlight fix the air by this Friday, 2) Pathlight credit us $54.52 per day we've gone without air, 3) eliminate the ridiculous holdover rent fees, 4) eliminate the mysterious $1,600 charge, and 5) reimburse $139 we spent in a window AC unit we had to get to keep the house below 90 degrees. I've already filed a formal complaint with the *** and my next step is to follow up with the attorneys I've contacted followed by reaching out to all of the local news stations. Our list of demands are to be reached my this Friday (6/7/19) at noon or Pathlight terminates the lease agreement on their own and this goes to litigation. I urge you to contact me immediately!
Beyond angry,
Dan