Home Partners of America Reviews (%countItem)
View Photos
Home Partners of America Rating
Address: 120 S Riverside Plz Ste 2000 Home Partners Of America, Chicago, Illinois, United States, 60606-6995
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Home Partners of America
Add new contacts
ADVERTISEMENT
Me and my family were trying to find a home and we heard about the homepartners program from a real estate agent so we decided to give the program a try while we still were trying to rebuild our credit to get a reasonable mortgage loan from a Banking Company we moved into our home June 15th a month after we moved into our home we contacted pathlight Property Management regarding repair issues to our hon the first initial call was July the 7th regarding water leaking out in our laundry area also into our garage then the sewer was backing up spilling out sewage from our bathroom then the pipe that leads from the bathroom and the kitchen started leaking out and we had items stored over in the area the pipe was located and a lot of my children's clothing and shoes were destroyed I contacted homepartners management and also contacted pathlight and let them know that this week cause damage to my home then I contacted my renter insurance company to let them know what happened in to see if my items were covered under the policy and the response the company gave me was for me to wait until a preliminary report is done on the issue with the plumbing and sewage in the home and they needed a copy of the documents so they know that the plumbing caused the damage to our item so we can be properly reimbursed it according to the company's policy homepartners did not contact me back they did not resent a repair company until I stop paying the rent then they had the nerve to email me regarding late fees and the late rent and I explained to them they will get their rent as soon as I get reimbursed it for the items that is damaged in my home and also I had to pay money to remove items from out of our backyard because also when we moved into the home while we were outside cutting the grass and cutting down bushes my fiance found a sink pieces of a toilet a bag of kitchen tiles kitchen cabinets bathroom tiles also old parts to the old hot water heater that went on the floor I brought this to their attention as well they told me to put it out with the regular trash cuz it's considered trash and the garbage men should take it with them after I try to distribute these items for trash the garbage man told me that they could not take the items that's why they keep leaving them on this side of my house when they pick up the garbage for the last 2 weeks because those aren't biodegradable items I had to contact the city to see if I can get one of the environmental disposable type dumpsters or I can pay the city to bring a dumpster out and then they will come back and remove it after we fill the dumpster with the items I took pictures of the items sent it in a email to homepartners and also 2 pathlight Property Management I did not receive a response from them the only thing they did was apologize for the items being in the yard and I can't comprehend why the items was in the yard hitting under the tree because in the contract passed like states that they send people over to do a final cleaning before we moved in that did not occur at all also when we moved and we didn't have the necessary amount of keys they told us that they gave us three keys to their home and they didn't so I had to contact a man from Kaden construction company was told me he's the one that put the locks on and he thought he put all three of the keys in the lock box and we still do not have all the keys to our home for the front door the garage door leading into the home and we still don't have the key to our screen door which locks as well we also explain to the man from Kaden Construction Company that a weather strip needs to be at the bottom of our back door because there is a lot of wind and animals spiders and bugs that crawl through into our kitchen through the bottom of the door because a weatherstrip was not properly placed also our screen door fell apart because whoever put the screen door glass in didn't secure it well because when we went to go close it two weeks ago the framing fell out of the screen so now we have tape on our screen door today it is October 25th and we just received a phone call from two separate repairman to come in to complete the sewage and plumbing issue I sent home Partners pictures of the damaged items of ours pictures of the water left that comes out of the sewage pictures of the water dripping and then pipe leaking and the garage I also sent them pictures of the sink in the basement where the washer dispenses the water after it spins whoever put the pipes in the basement to not connect them correctly because every time I washer drain out there was a whole piles of water spilling out onto the floor I also brought this to homepartners attention and did not receive any feedback regarding this matter as far as the plumbing issue we've had 5 repairman coming to our home from 4 different companies just recently we had a company called Five Guys come in and told us exactly what the problem was so we were waiting for pathlight management to approve the work order to get this work done this is a path we've been down since July complaining about the sewage issues when the repairman came in from the numerous amount of companies they would give up eliminari report to pathlight property management and they will respond by saying they want to get a second opinion and like I told them you had five different men from four different companies come in how many opinions do you meet before this work can actually get properly done me and my three children and my disabled mother and cousin wake up every morning smelling urine and feces and raw sewage coming up from my basement which Rises to the top so I had to spend a lot of money on type of cleaning and deodorizers to keep the house smelling clean also sent them an email regarding to smell regarding the issues in the home also last month we notice that the paint in the bathroom was peeling very badly it was to the point there was bubbles forming in my wall and when the bubbles with pop paint would choose out of the bubbles down the wall creating a line debris from the paint in the heat from us taking hot showers it got to the point from where I first filed the complaint it was started in a small area now it's worked its way all the way around the walls I took pictures and I sent that over to pathlight in homepartners as well they're just now getting back to us to have someone come in and do that repair as well the people they have doing the repair are the second set of plumber they had to come in and do inspection to see what was going on with the plumbing pathlight never called Rick the plumber back to do the plumbing but they call them back last month regarding the paint in the bathroom needed to be redone because it was not properly payment by the original owners or the sellers of the home I also toll homepartners that an exhaust fan needs to be installed in the bathroom so there's some type of air circulating in there in the paint won't continue to bubble and peel there was no bathroom towel rack up in the bathroom when we moved in there we had to put a towel rack up also another complaint the rent is very high after the first year there that you're in the home then if you lease the home for the second year and not buy it the rent increases $300 which I think that the company need to reevaluate their program in the meaning of their program because they say this program is to assist consumers with the opportunity and get them ready to purchase a new home the only thing that I like about the homepartners program the fact that they give you the opportunity to go out and hand pick your own home and they buy the home for you but then they sell the home to you double the amount they paid for the home Also another thing I do not like about the program how they do their water and sewer utilities the 7th it's like it's highway robbery they want you to pay them $7.95 every month to pay your bill on top of your bill usage for that month then you have to pay them around $30 to get the utilities on and it's not in your name this is one part of the program that I think that is another way they're trying to Swindle money from consumers because when I lived in my other home the water and sewer was in my name I went down to the water company in Pittsburgh PA filled out the application and I paid no extra fees to put the money in my home so I don't understand why homepartners wants to charge a monthly conservice fee for you to pay your utilities to now another thing that I was not told by homepartners that I thought I would be able to pay the water and sewer bill directly on my own they add it to your account which is included on your rent also so they actually control how your money is applied to your account so I can't understand how that's getting consumers ready to own your own home when all my bills are not in my name while I'm in this program so it's not assisting me in any way because when you pay your bills it helps improve your credit score so there is a bunch of flaws and it's program and it's not to get consumers ready it is to feel homepartners pockets the only thing they're worried about is getting their money they're not worried about anyone's repairs or anyone living comfortable in their home this whole company need to be re-evaluated and as a consumer and I've been living and residing in dealing with them since June 15th 2019 I do not advise this program to anyone their communication is horrible they do not return phone calls the portal that they want you to log on is horrible the system has many glitches on it a lot of error codes come on it boots you out the system consistently you have to enter your passcode 3/4 time and I actually took screenshots of me when I try to pay my rent and I wasn't able to pay my rent because all these codes came up saying that there was something wrong so my set my rent in and they want to charge $132 late fee which is also ridiculous that's the high I've ever heard in my life so nothing is for you everything is against you with them they don't return your phone calls they don't communicate with you properly the property management the manager they do not return your phone call property only thing you can do is contact the Revdex.com and start being a voice because for this program it is ridiculous and I would not advise as program to anyone save your money and work on your credit and pay regular rent
Pathlight Property Management and the maintenance division has made numerous calls to Ms. V *** in an attempt to discuss her concerns listed within the review in greater detail. The maintenance division is addressing the open work orders and are currently at a standstill due to the residents unresponsiveness. It has been 3 weeks+ since the East team and maintenance division have been in contact with the resident for scheduling outstanding repairs. Another call was made this morning, 11/7, but we were not successful in getting Ms. on the phone and the voicemail box is full.
At this time, we would ask that Ms. please contact the East team at [email protected], (877) 505-2367, or through the resident portal so we may discuss her concerns directly. The 24/7 maintenance division can also be reached at (844) 295-8628.
Well I did speak with a man from a different company about 2 weeks ago it was from a out of town number and I briefly spoke with this gentleman I ended our conversation after he told me Path Light contacted him And asked him to reach out to me regarding repairs in my home so he could schedule a date to come out Then when we spoke on the phone he asked me what all was wrong with my Home I told him I was at work I cannot go in detail but I would call him back I would think he would already know what was going on with the home and the repairs since it’s been happening since July 13 and I’ve already had 4 different companies come into my home and access the problem and came up with resolutions and still no fix this has been going on since July is when I first contacted Pathlight management regarding issues and that I have no problem with returning their phone calls I am currently dealing with two deaths in my family So I have not been able to reach back out to Pathlight But I just don’t understand instead of having all these numerous amount of repair companies in my home and I have to continuously take off of work why can’t one of the companies that already came in and seen what the issues was what the problem was with the sewer and the bathroom paint peeling off the wall I would rather have the man that came in and agreed to do the repairs From 5 guys construction then to have another company which be the fifth company to come into the home and I will have to take off work again for them to re-look at whatever is clogging the drains and the reason why the paint is peeling in the bathroom I’m going to end up losing my job by calling off all these times and I’ve had a company called 5 guys come in and put a camera down in and drain and seen what was causing the drain they even showed me the camera footage they even argued to jet the 3 drains in the basement and that would fix and blow out all the back up So what I also don’t understand why they can’t come back and take care of the issue and also I had a company come over I can’t remember the name of this company but the owner name was Rick and they said he come over and install an exhaust fan in the bathroom and also scrape the bathroom and repaint it with the proper paint This man was also called over by Pathlight to look at the sewage and drain issue he gave Pathlight a report about what he thinks needs to be done and they wanted to get a second opinion and that’s when five guys came in to play this man was also called over by Pathlight to look at the sewage and drain issue he gave Pathlight a report about what he thinks needs to be done and they wanted to get a second opinion and that’s when five guys came in to play So it’s like every Time a new company come over I have to start from step one with them accessing the home to see what they think the issue is and right now at this point We’ve had 4 different resolutions and opinions on what’s causing the clogging and back up also regarding the peeling I just want to get this all over with this is a nice house for a nice lease price we pay 1320$ every month and Pathlight has been very kind when it comes down to paying rent they try to work with you I just want these repairs done I don’t want to have to move but these repairs needs to be done there’s yellow spots forming on my walls now
We have been with Home Partners for a little over two years. The program seemed like a great option initially, but it was not until we have had maintenance needs that we discovered a severe disconnect in customer service, timeliness, lack of follow up, efficiency, and quality effort to resolve issues in a fashion that is considerate of the tenants affected. This has ranged from my disabled mother in law and toddler dealing with a failed air conditioner in Texas heat to simply repairing a kitchen sink. I am not certain if it's a property management issue or the company itself. It was not until I posted a review of my frustrations that someone gave notice. I am extremely grateful for that individual because had they not my issue would not have been resolved. Unfortunately, I encountered another maintenance issue. After failed follow through, poor communication, and finally refusal to replace the sink faucet with equal or better replacement, and after failed follow through, calls, voicemails, and emails to resolve the issue, I reached out in desperation to the previous liaison that had assisted me previously. The issue was resolved, but the property manager in efforts to retaliate and punish us for seeking assistance with a mishandled repair. Our lease outlines late payment penalties and practices which are not implemented until the 6th day. Also historic correspondence with the property manager, in response to my communication regarding the timing of our payroll, when we first moved in, had advised as long as we paid before close of business the 5th day there would never be an issue. We've never been beyond that time frame and haven't received or ever had any issues. However, though maintenance nor property management could not return my call or respond to my email. They managed to promptly as if waiting for the 2nd day of the month to start to immediately send us a 3 day eviction notice. By the time it arrived I had already paid, as I always do. I reached out to express my concerns that we were being retaliated against for seeking rightful repairs with equal or better supplies. We've been advised overall that they will continue to harass us in the fashion from here on out. I understand landlord eviction laws etc. However, our lease does not outline the plan of action, we're good tenants and pay consistently, and the timing of this new course of action is beyond coincidental. We only received the repairs that were reasonable and right through advocacy of the liaison who we were most grateful for. However, now we have become a target for seeking help they neglected to provide. The worse feeling is to know someone wants to maliciously attack you and your children in efforts of revenge. It is unethical, unprofessional, malicious, and beyond disheartening.
Kimberly, thank you for reaching out and sharing your experience. We understand that you have spoken with Elizabeth, who has asked what she can do to help and apologized for the lack of communication on maintenance aligning with the notice to vacate. If there are any outstanding issues that you still have, please let us know so we can make sure that they are addressed.
Thank you for your response. Elizabeth was instrumental in assisting us with our maintenance concerns. We, as I expressed, were extremely grateful for that. I expressed all of these issues to her, but I also recognized that it's a broader issue and that she was limited regarding clarifying/addressing the retaliation behavior of the manager based on the genuinely kind, but nature of the response. As I expressed to her, I am aware that the it's a bigger company issue that needs to be addressed when it comes to customer service, due diligence, and professionalism. I expressed to her, if everyone in her company shared the same genuine commitment and concern it would exceptional. In all fairness to her, unless she could independently change an imbalanced system overall or provide assurance and clarification that we weren't the direct targets of obvious retaliation I was not certain what further she could do. I asked her to escalate the information to her company to facilitate efforts of change. We encounter an issue with 95% of maintenance needs. I did not think it was Elizabeth's job to have to intervene each time and always tried to use proper channels. I do not think that's fair to her nor a solution to customer issues. In light of the retaliation we faced for reaching out, now should we have an issue I am fearful as reaching out would not be an option moving forward. Please advise if I am incorrect and I'll be happy to follow up with her. I do hope in submitting this that at least even small efforts for improvements will be made and that customers can be aware and not endure what we have and at least have a better experience. The unfortunate reality is depending on the culture of the company I may have elicited further retaliation, although it my sincere hope that that is not the case.
We have been with Home Partners for a little over two years. The program seemed like a great option initially, but it was not until we have had maintenance needs that we discovered a severe disconnect in customer service, timeliness, lack of follow up, efficiency, and quality effort to resolve issues in a fashion that is considerate of the tenants affected. This has ranged from my disabled mother in law and toddler dealing with a failed air conditioner in Texas heat to simply repairing a kitchen sink. I am not certain if it's a property management issue or the company itself. It was not until I posted a review of my frustrations that someone gave notice. I am extremely grateful for that individual because had they not my issue would not have been resolved. Unfortunately, I encountered another maintenance issue. After failed follow through, poor communication, and finally refusal to replace the sink faucet with equal or better replacement, and after failed follow through, calls, voicemails, and emails to resolve the issue, I reached out in desperation to the previous liaison that had assisted me previously. The issue was resolved, but the property manager in efforts to retaliate and punish us for seeking assistance with a mishandled repair. Our lease outlines late payment penalties and practices which are not implemented until the 6th day. Also historic correspondence with the property manager, in response to my communication regarding the timing of our payroll, when we first moved in, had advised as long as we paid before close of business the 5th day there would never be an issue. We've never been beyond that time frame and haven't received or ever had any issues. However, though maintenance nor property management could not return my call or respond to my email. They managed to promptly as if waiting for the 2nd day of the month to start to immediately send us a 3 day eviction notice. By the time it arrived I had already paid, as I always do. I reached out to express my concerns that we were being retaliated against for seeking rightful repairs with equal or better supplies. We've been advised overall that they will continue to harass us in the fashion from here on out. I understand landlord eviction laws etc. However, our lease does not outline the plan of action, we're good tenants and pay consistently, and the timing of this new course of action is beyond coincidental. We only received the repairs that were reasonable and right through advocacy of the liaison who we were most grateful for. However, now we have become a target for seeking help they neglected to provide. The worse feeling is to know someone wants to maliciously attack you and your children in efforts of revenge. It is unethical, unprofessional, malicious, and beyond disheartening.
Kimberly, thank you for reaching out and sharing your experience. We understand that you have spoken with Elizabeth, who has asked what she can do to help and apologized for the lack of communication on maintenance aligning with the notice to vacate. If there are any outstanding issues that you still have, please let us know so we can make sure that they are addressed.
Thank you for your response. Elizabeth was instrumental in assisting us with our maintenance concerns. We, as I expressed, were extremely grateful for that. I expressed all of these issues to her, but I also recognized that it's a broader issue and that she was limited regarding clarifying/addressing the retaliation behavior of the manager based on the genuinely kind, but nature of the response. As I expressed to her, I am aware that the it's a bigger company issue that needs to be addressed when it comes to customer service, due diligence, and professionalism. I expressed to her, if everyone in her company shared the same genuine commitment and concern it would exceptional. In all fairness to her, unless she could independently change an imbalanced system overall or provide assurance and clarification that we weren't the direct targets of obvious retaliation I was not certain what further she could do. I asked her to escalate the information to her company to facilitate efforts of change. We encounter an issue with 95% of maintenance needs. I did not think it was Elizabeth's job to have to intervene each time and always tried to use proper channels. I do not think that's fair to her nor a solution to customer issues. In light of the retaliation we faced for reaching out, now should we have an issue I am fearful as reaching out would not be an option moving forward. Please advise if I am incorrect and I'll be happy to follow up with her. I do hope in submitting this that at least even small efforts for improvements will be made and that customers can be aware and not endure what we have and at least have a better experience. The unfortunate reality is depending on the culture of the company I may have elicited further retaliation, although it my sincere hope that that is not the case.
Before the property closed escrow, I was contacted by HP acquisition team that the seller of the house would give $6,500 credit to replace the roof and also said there were piping and electrical issues which needed to be fixed. I moved into HP property on 7/22/2019, having been forced to start my lease with their leasing partner ***. The day I moved in with my son, the house was in such a mess and not ready for move in. I have made many service calls and a complaint filed against Path light. After numerous back and forth dialogue with Path light, the West Team maintenance Specialist Ron *** said he was only responsible for issues after a tenant moves in, all other issues like roof replacement was HP responsibility. I had already sent an email and copied the acquisition team on August 8, 2019 and received no response. before that I had contacted them on 7/24/2019 and Julio *** and HP said "The best point of contact for this situation would be ***. They can be reached at....... Thanks, just not certain who declined the request'.
I am therefore really tired of been bounced around. I was forced to start my lease earlier then I was going to be in Oregon. I found the house in such a mess, clearly no one bothered to inspect and have it ready, and my broker who I used, Cortney *** has tried to help resolve this matter and also confirmed the credit for replacing the roof was given.
I have been at the property for 13 weeks now. I have not received any documents from HP which they promised I would receive in 7 weeks after I moved in. I want to see the inspection report for the house, because clearly there are a lot of hidden issues with the house they do not want to reveal.
RE: Revdex.com Case Number *** (Ms. Nellie C. ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
We sincerely regret the miscommunication Ms. experienced. We continually strive to provide clear and transparent communication to our residents. We are addressing the need to provide additional education to our new team members in regard to how the Home Partners Lease Purchase Program works and which team is responsible for the different and various resident inquiries.
Upon acquisition of Ms.’s home, Home Partners was given a credit against the purchase price for the condition of the roof. However, it is Home Partners’ policy that if a roof is not failing or leaking, it will not be replaced immediately. However, if the roof is not replaced during the resident’s tenancy, any credit realized against the purchase price at closing is passed along to the resident and reflected in the final purchase price of the home.
In addition, there are currently two open work orders. The first is for the repair of a gap between the kitchen counter and sink. A vendor was at Ms.’s home on September 18th and will be returning to complete this repair. The second work order is for the repair of cracks in the home’s driveway and porch. A vendor is currently repairing a quote for the work. However, if the work is determined to be of a cosmetic nature, Home Partners is not responsible for cosmetic repairs pursuant to the terms of Ms.’s lease.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
Complaint: ***
I am rejecting this response because: If HP did not think the roof was a concern, they would not have asked for the credit to begin with. I would like to see an inspection report of how they came to that determination. Additionally, I have not received any documents from them, which was stated in the lease agreement that I would receive 7 weeks after I moved in.
Furthermore, in the lease documents from HP titled "Renovation Addendum for landlord Work" its states " landlord has agreed to perform or cause to be performed the renovation work to the Premises which is identified on Exhibit A attached to this Addendum and by this reference made a part hereof (collectively landlord work) and Landlord shall make a good faith effort to have such work substantially completed prior to the Commencement Date of the Lease." From the date I arrived at the house on 7/22/2019, I have had almost 20 work orders at the house, majority of which were basic items which should have been taken care we moved in. HP and *** don't seem to understand this and no one wants to take ownership of the gap and who should have done what before my lease started.
My son and I were subjected to such filth and everyone seems to think it is ok. Mentioning work orders that are been worked on currently is of no help to me. I want the issue of when the house was supposed to be move in ready and why it was not done. If HP is running a program and promise things, they need to take ownership. Saying that issues have been resolved now, is redundant. I had to take so much time off from work to attend to repairs, something that I SHOULD NOT have to deal with. My focus should have been arriving to my destination and settling in, and not doing HP and ***s work at a cost to me.
The only recourse is HP to accept responsibility and adjust my move in payment. I lived in filth for almost 3 weeks and its not ok. Combined with the stress of begging for work to be done, and initially refusing to remove the soiled toilet lids until I sent pictures to the west team.
Sincerely,
Nellie
Before the property closed escrow, I was contacted by HP acquisition team that the seller of the house would give $6,500 credit to replace the roof and also said there were piping and electrical issues which needed to be fixed. I moved into HP property on 7/22/2019, having been forced to start my lease with their leasing partner ***. The day I moved in with my son, the house was in such a mess and not ready for move in. I have made many service calls and a complaint filed against Path light. After numerous back and forth dialogue with Path light, the West Team maintenance Specialist Ron *** said he was only responsible for issues after a tenant moves in, all other issues like roof replacement was HP responsibility. I had already sent an email and copied the acquisition team on August 8, 2019 and received no response. before that I had contacted them on 7/24/2019 and Julio *** and HP said "The best point of contact for this situation would be ***. They can be reached at....... Thanks, just not certain who declined the request'.
I am therefore really tired of been bounced around. I was forced to start my lease earlier then I was going to be in Oregon. I found the house in such a mess, clearly no one bothered to inspect and have it ready, and my broker who I used, Cortney *** has tried to help resolve this matter and also confirmed the credit for replacing the roof was given.
I have been at the property for 13 weeks now. I have not received any documents from HP which they promised I would receive in 7 weeks after I moved in. I want to see the inspection report for the house, because clearly there are a lot of hidden issues with the house they do not want to reveal.
RE: Revdex.com Case Number *** (Ms. Nellie C. ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
We sincerely regret the miscommunication Ms. experienced. We continually strive to provide clear and transparent communication to our residents. We are addressing the need to provide additional education to our new team members in regard to how the Home Partners Lease Purchase Program works and which team is responsible for the different and various resident inquiries.
Upon acquisition of Ms.’s home, Home Partners was given a credit against the purchase price for the condition of the roof. However, it is Home Partners’ policy that if a roof is not failing or leaking, it will not be replaced immediately. However, if the roof is not replaced during the resident’s tenancy, any credit realized against the purchase price at closing is passed along to the resident and reflected in the final purchase price of the home.
In addition, there are currently two open work orders. The first is for the repair of a gap between the kitchen counter and sink. A vendor was at Ms.’s home on September 18th and will be returning to complete this repair. The second work order is for the repair of cracks in the home’s driveway and porch. A vendor is currently repairing a quote for the work. However, if the work is determined to be of a cosmetic nature, Home Partners is not responsible for cosmetic repairs pursuant to the terms of Ms.’s lease.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
Complaint: ***
I am rejecting this response because: If HP did not think the roof was a concern, they would not have asked for the credit to begin with. I would like to see an inspection report of how they came to that determination. Additionally, I have not received any documents from them, which was stated in the lease agreement that I would receive 7 weeks after I moved in.
Furthermore, in the lease documents from HP titled "Renovation Addendum for landlord Work" its states " landlord has agreed to perform or cause to be performed the renovation work to the Premises which is identified on Exhibit A attached to this Addendum and by this reference made a part hereof (collectively landlord work) and Landlord shall make a good faith effort to have such work substantially completed prior to the Commencement Date of the Lease." From the date I arrived at the house on 7/22/2019, I have had almost 20 work orders at the house, majority of which were basic items which should have been taken care we moved in. HP and *** don't seem to understand this and no one wants to take ownership of the gap and who should have done what before my lease started.
My son and I were subjected to such filth and everyone seems to think it is ok. Mentioning work orders that are been worked on currently is of no help to me. I want the issue of when the house was supposed to be move in ready and why it was not done. If HP is running a program and promise things, they need to take ownership. Saying that issues have been resolved now, is redundant. I had to take so much time off from work to attend to repairs, something that I SHOULD NOT have to deal with. My focus should have been arriving to my destination and settling in, and not doing HP and ***s work at a cost to me.
The only recourse is HP to accept responsibility and adjust my move in payment. I lived in filth for almost 3 weeks and its not ok. Combined with the stress of begging for work to be done, and initially refusing to remove the soiled toilet lids until I sent pictures to the west team.
Sincerely,
Nellie
As a Georgia realtor who markets the HomePartners program and a resident in a HomePartners property, I have been very pleased with the level of service provided by the *** Maintenance Team, particularly the Atlanta Project Manager, Alvin ***. When it comes to my clients preparing for move-in, Alvin is always responsive to my calls and makes sure any issues are handled expeditiously. If I've ever had an issue with my own home, which I've been living in for a year now, Alvin goes above and beyond to assist me with that as well. I give the Atlanta *** Team two thumbs up! Keep up the good work!
We appreciate the feedback and support, Tameka! Thank you for helping us help our residents succeed!
As a Georgia realtor who markets the HomePartners program and a resident in a HomePartners property, I have been very pleased with the level of service provided by the *** Maintenance Team, particularly the Atlanta Project Manager, Alvin ***. When it comes to my clients preparing for move-in, Alvin is always responsive to my calls and makes sure any issues are handled expeditiously. If I've ever had an issue with my own home, which I've been living in for a year now, Alvin goes above and beyond to assist me with that as well. I give the Atlanta *** Team two thumbs up! Keep up the good work!
We appreciate the feedback and support, Tameka! Thank you for helping us help our residents succeed!
I applied to their program and could not get a phone call about the decision that was made on the decision. I have trusted this company with very personal information about me but no one would call me regarding the matter. The representative(David)?with the 877 # was rude and opinionated about closing a credit card, but when asked a specific question about that same credit situation, he suddenly was not involved in the application process. Phone calls are not returned at all and it’s difficult to comprehend how certain decisions are made.
RE: Revdex.com Case Number *** (Asia ***-***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, we respond as follows:
As expressly noted in the Home Partners’ introductory application materials, in addition to household income, we take several factors into consideration when reviewing the financial information of the applicant and other adult household members, including household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history and FICO score. These specific factors were developed and established specifically by Home Partners to ensure rental affordability for the long term success of its residents and the Lease Purchase program.
Following submittal of the referenced Complaint, Ms.-***’s application was approved on October 8, 2019. However, her application was initially denied because the information she submitted showing her household income together with the household’s debt obligations did not meet the minimum debt to income ratio allowable for the Lease Purchase Program. She subsequently submitted documentation showing additional income that raised the household’s debt-to-income ratio to an acceptable level and a final approval was issued.
We regret any miscommunication Ms.-*** may have experienced through the application process. Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
I applied to their program and could not get a phone call about the decision that was made on the decision. I have trusted this company with very personal information about me but no one would call me regarding the matter. The representative(David)?with the 877 # was rude and opinionated about closing a credit card, but when asked a specific question about that same credit situation, he suddenly was not involved in the application process. Phone calls are not returned at all and it’s difficult to comprehend how certain decisions are made.
RE: Revdex.com Case Number *** (Asia ***-***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, we respond as follows:
As expressly noted in the Home Partners’ introductory application materials, in addition to household income, we take several factors into consideration when reviewing the financial information of the applicant and other adult household members, including household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history and FICO score. These specific factors were developed and established specifically by Home Partners to ensure rental affordability for the long term success of its residents and the Lease Purchase program.
Following submittal of the referenced Complaint, Ms.-***’s application was approved on October 8, 2019. However, her application was initially denied because the information she submitted showing her household income together with the household’s debt obligations did not meet the minimum debt to income ratio allowable for the Lease Purchase Program. She subsequently submitted documentation showing additional income that raised the household’s debt-to-income ratio to an acceptable level and a final approval was issued.
We regret any miscommunication Ms.-*** may have experienced through the application process. Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
As an agent, Home Partners of America is always there to answer questions & the transaction went smooth! I look forward to helping others with this program.
Thank you for the kind words, Asia!
As an agent, Home Partners of America is always there to answer questions & the transaction went smooth! I look forward to helping others with this program.
Thank you for the kind words, Asia!
Trying to get anywhere with this company is very frustrating. I have been trying to get myself and my family into a home and because customer service here is horrible, you can not get anywhere with them Time and time again I call and am told the same thing. 1-3 days before you get response. 5pm today is the 3 day mark, at 3:00 I got an email asking a very vague question, and I guess that is a sufficient response because I got one in the 1-3days, so my answer to the email will be another 1-3 days! This is not ok as a consumer. It is a joke!
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Jennifer ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, and according to our records, the following occurred:
9/3/19: Ms. paid the application fee.
9/5/19: Ms. called to change her email address and was informed that the update may take 1-3 business days.
9/6/19: Home Partners contacted Ms. to inform her that the email she gave could not be used since it was used in a previous application. A new email was provided.
9/8/19: Given the email change, Home Partners approved her application only 1 business day outside of original 1-3 business day time frame.
9/9/19: Ms. contacted Home Partners requesting a breakdown on Home Partners’ calculation of her debt-to-income ratio because of a discrepancy between her final approval and conditional approvals.
9/10/19: Ms. as to why she received 3 conditional approvals.
9/11/19: Home Partners informed Ms. that an IT error caused multiple approvals to be issued.
9/16/19: Home Partners provided Ms. with her debt-to income breakdown. We regret that this occurred 2 business days beyond the typical 1-3 business day time frame.
9/17/19: Ms. uploaded child support documents and called later that day asking for an application status update. She was informed the additional information may take 1-3 business days to process the update.
9/20/19: Within 3 business days of receiving the child support documents, Home Partners contacted Ms. to inquire as to whether children will be residing with her (within 3 business days). There were none listed on her application as required.
9/20/19: Ms. provided her children’s ages.
9/20/19: The application was opened so that Ms. could provide input the children’s ages.
9/23/19: Ms. added her children to her application.
9/23/19: Ms.’s application was approved.
We regret the delays Ms. experienced in the Home Partners Lease Purchase application process. We strive to give all applicants the best possible experience but also want to take care making sure all information is accurate and complete to best ensure the success of our residents and our Lease Purchase program. Generally, our experience has shown that it typically takes 1 to 3 business days to process information, whether received initially in the original application, or modified or supplemented during the application process. While that timeframe continues to be a successful goal, high volume or other circumstances may cause a minor but unavoidable delay from time to time.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
Trying to get anywhere with this company is very frustrating. I have been trying to get myself and my family into a home and because customer service here is horrible, you can not get anywhere with them Time and time again I call and am told the same thing. 1-3 days before you get response. 5pm today is the 3 day mark, at 3:00 I got an email asking a very vague question, and I guess that is a sufficient response because I got one in the 1-3days, so my answer to the email will be another 1-3 days! This is not ok as a consumer. It is a joke!
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Jennifer ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, and according to our records, the following occurred:
9/3/19: Ms. paid the application fee.
9/5/19: Ms. called to change her email address and was informed that the update may take 1-3 business days.
9/6/19: Home Partners contacted Ms. to inform her that the email she gave could not be used since it was used in a previous application. A new email was provided.
9/8/19: Given the email change, Home Partners approved her application only 1 business day outside of original 1-3 business day time frame.
9/9/19: Ms. contacted Home Partners requesting a breakdown on Home Partners’ calculation of her debt-to-income ratio because of a discrepancy between her final approval and conditional approvals.
9/10/19: Ms. as to why she received 3 conditional approvals.
9/11/19: Home Partners informed Ms. that an IT error caused multiple approvals to be issued.
9/16/19: Home Partners provided Ms. with her debt-to income breakdown. We regret that this occurred 2 business days beyond the typical 1-3 business day time frame.
9/17/19: Ms. uploaded child support documents and called later that day asking for an application status update. She was informed the additional information may take 1-3 business days to process the update.
9/20/19: Within 3 business days of receiving the child support documents, Home Partners contacted Ms. to inquire as to whether children will be residing with her (within 3 business days). There were none listed on her application as required.
9/20/19: Ms. provided her children’s ages.
9/20/19: The application was opened so that Ms. could provide input the children’s ages.
9/23/19: Ms. added her children to her application.
9/23/19: Ms.’s application was approved.
We regret the delays Ms. experienced in the Home Partners Lease Purchase application process. We strive to give all applicants the best possible experience but also want to take care making sure all information is accurate and complete to best ensure the success of our residents and our Lease Purchase program. Generally, our experience has shown that it typically takes 1 to 3 business days to process information, whether received initially in the original application, or modified or supplemented during the application process. While that timeframe continues to be a successful goal, high volume or other circumstances may cause a minor but unavoidable delay from time to time.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
We are in the same sad boat as others. We have been without our main bathroom for going on a month and a half. And its the same story every time you call maintenance company they are sending a new company out to take a look. Well today I had the most unprofessional repairman come to the house I've ever met. I kicked him out and he wouldn't leave my husband had to leave work and he called the police which met him here. I was home alone so it was scary. We called pathlight management to give them a piece of our mind and it's the usually talk you off a cliff to make you somewhat happy. They know my husband is a license contractor and offered to fix it if they'd pay for materials which we all know labor is what gets you and they declined that. I wish we would've researched this company to anyone thinking of using Homepartners I saw a big NO!!! Thinking about reaching out to news media to throw there name out there so they get less business. My husband is way too trusting and now we'll be stuck in this house for who knows how long. And the deposit they promise to give back if you decide to not purchase the home. I'm sure it's as good as gone. I heard the owner of Homepartners is a billionaire not sure how he sleeps at night. We need to put a stop to crooks like this!
Jeannie, thank you for reaching out and we are sorry to hear of your concerns. We understand that you have been in close communication with your maintenance specialist through [email protected] about finding a resolution, and encourage you to continue that communication to ensure that your concerns are addressed.
Beware!! Beware!! I moved into a nightmare!!!! The home was not anywhere near move-in ready. It is unsafe, should be condemned. The air has gone out 3 times. I smell smoke from the breaker box. I had a fire in the kitchen. There is no drywall behind the oven and insulation is falling out. The chimney had cracks and holes. The living room and master bedroom flooded the first time I used the washing machine. The plumbing quit and they had to dig up my tile floor to fix the clogged pipes. Should I go on? Horrible company. I have spent hours upon hours on the phone with maintenance, missed work, been sick from sewer water. It is now 2 months of having workers at my home nearly daily. The pool will never be clean because HPA refuses to trim the trees although I have it in writing that they would prior to move in.
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Janie ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
According to our records, we are aware of the following issues in regard to the above-referenced Case:
1. On 8/18/19, a work order was opened to address electrical issues in the home. Upon evaluation of the home’s electrical service, we obtained a quote to upgrade the amp system, as well as install a surge protector, lugs, and main breaker. This work was completed on 8/2/2019.
2. On 9/25/19, a vendor was onsite to evaluate the air conditioning and reported that it was functioning properly.
3. Vendors are being dispatched to evaluate and assess (a) the manner in which the dryer is vented and (b) the condition of the hallway tile.
4. A Work order has been opened to repair a hole in a kitchen cabinet resulting from a flood that occurred in the home prior to Home Partners purchase.
5. Although Ms. requested that tress located on the property be trimmed, per her lease agreement, landscaping is the responsibility to of the resident.
We regret that Ms. has had an unsatisfactory experience with regard to the condition and repair of her home. We are actively addressing the open items and will continue to do so until resolved to Ms.’s satisfaction. In the meantime, Ms. has the direct contact information for both South Team supervisors and she is free to contact them at any time regarding any further concerns.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
Beware!! Beware!! I moved into a nightmare!!!! The home was not anywhere near move-in ready. It is unsafe, should be condemned. The air has gone out 3 times. I smell smoke from the breaker box. I had a fire in the kitchen. There is no drywall behind the oven and insulation is falling out. The chimney had cracks and holes. The living room and master bedroom flooded the first time I used the washing machine. The plumbing quit and they had to dig up my tile floor to fix the clogged pipes. Should I go on? Horrible company. I have spent hours upon hours on the phone with maintenance, missed work, been sick from sewer water. It is now 2 months of having workers at my home nearly daily. The pool will never be clean because HPA refuses to trim the trees although I have it in writing that they would prior to move in.
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Janie ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
According to our records, we are aware of the following issues in regard to the above-referenced Case:
1. On 8/18/19, a work order was opened to address electrical issues in the home. Upon evaluation of the home’s electrical service, we obtained a quote to upgrade the amp system, as well as install a surge protector, lugs, and main breaker. This work was completed on 8/2/2019.
2. On 9/25/19, a vendor was onsite to evaluate the air conditioning and reported that it was functioning properly.
3. Vendors are being dispatched to evaluate and assess (a) the manner in which the dryer is vented and (b) the condition of the hallway tile.
4. A Work order has been opened to repair a hole in a kitchen cabinet resulting from a flood that occurred in the home prior to Home Partners purchase.
5. Although Ms. requested that tress located on the property be trimmed, per her lease agreement, landscaping is the responsibility to of the resident.
We regret that Ms. has had an unsatisfactory experience with regard to the condition and repair of her home. We are actively addressing the open items and will continue to do so until resolved to Ms.’s satisfaction. In the meantime, Ms. has the direct contact information for both South Team supervisors and she is free to contact them at any time regarding any further concerns.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
We are in the same sad boat as others. We have been without our main bathroom for going on a month and a half. And its the same story every time you call maintenance company they are sending a new company out to take a look. Well today I had the most unprofessional repairman come to the house I've ever met. I kicked him out and he wouldn't leave my husband had to leave work and he called the police which met him here. I was home alone so it was scary. We called pathlight management to give them a piece of our mind and it's the usually talk you off a cliff to make you somewhat happy. They know my husband is a license contractor and offered to fix it if they'd pay for materials which we all know labor is what gets you and they declined that. I wish we would've researched this company to anyone thinking of using Homepartners I saw a big NO!!! Thinking about reaching out to news media to throw there name out there so they get less business. My husband is way too trusting and now we'll be stuck in this house for who knows how long. And the deposit they promise to give back if you decide to not purchase the home. I'm sure it's as good as gone. I heard the owner of Homepartners is a billionaire not sure how he sleeps at night. We need to put a stop to crooks like this!
Jeannie, thank you for reaching out and we are sorry to hear of your concerns. We understand that you have been in close communication with your maintenance specialist through [email protected] about finding a resolution, and encourage you to continue that communication to ensure that your concerns are addressed.
HPA debt to income ratio requirement is falsely advertised. Website states that debt to income ratio can’t be more than 45%. After being asked if someone I previously applied with on a joint application, which was denied because that person was the victim of identity theft which we found out about during the application process, I was then told I don’t qualify because of debt to income ratio. However no where does it state that HPA only uses 45% of your monthly income when factoring your debt to income ratio. Most banks, mortgage companies etc calculate debt to income ratio by dividing your monthly obligations by your gross income. In this case my monthly obligations are $2095 and my monthly income is $6856. Based on those figures my debt to income ratio is $990 according to HPA. Doesn’t make sense at all. Know someone personally that has purchased through HPA with similar income and more monthly obligations and they never heard of HPA only using 45% of income to calculate dti. Also spoke to a realtor who works with many HPA clients who hasn’t heard of that equation. Furthermore I find it odd the HPA would first question if someone who isn’t listed on this application would be living in the house. Then after confirming that person wouldn’t be living in the house I’m given some made up dti equation to wrongfully deny me. From my under standing the person I previously applied with isn’t allowed to use HPA because of a previous application that someone fraudulently submitted. HPA refused to give my former roommate any information regarding the fraudulent application and wouldn’t even accept a police report or FTC fraud documents. Seems to be they are not trying to associate me with something I absolutely had nothing to do with and which is most likely why the application was denied and I was given some made up criteria for debt to income ratio. If DTI is calculated using only 45% of monthly income it should be stated on the site.
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Mario ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, we respond as follows:
Prior to the application at issue, Mr. applied to the Lease Purchase Program with another individual who had been previously disqualified. Due to that individual’s disqualification (the reason for which was explained in detail at the time), Home Partners was unable to move forward with Mr. joint application and the application fee was refunded. Following the joint disqualification, Mr. applied to the Lease Purchase Program individually.
Mr.’s individual application was denied for two reasons. First, our Lease Purchase program requires that any change in an applicant’s household status (i.e., from a joint to an individual application) requires the applicant to submit a new application no less than 6 months following the applicant’s prior submittal. We regret that Mr.’s individual application was submitted prior to the expiration of said 6-month period. Second, as expressly noted in the Home Partners’ introductory application materials, in addition to household income, we take several factors into consideration when reviewing the financial information of the applicant and other adult household members, including household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history and FICO score. These specific factors were developed and established specifically by Home Partners to ensure rental affordability for the long term success of its residents and the Lease Purchase program. Home Partners’ does not calculate debt to income in the manner commonly used by the mortgage industry but starts with 45% of the household’s income and deducts debt therefrom. Any result less than $1250 will disqualify the household. Mr.’s monthly income is $6856 and his current debt is $2095 as reported to Home Partners by Transunion. Home Partners calculated 45% of that amount, or $3,085.20, and deducted the $2095 debt therefrom. This left $990.20 available for monthly rent, and below the minimum monthly threshold amount of $1250.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
Complaint: ***
I am rejecting this response because: the requirements should be clear. Even your representatives who answer the phone are not aware that home partners only uses 45% of your income. Spoke to Demetrius on 8/24 on a “recorded line” who stated DTI is calculated by dividing monthly debt by monthly income. Furthermore it was never explained or stated that I must wait 6 months before applying again. Still raises the question of why questions were asked about my former roommate before a made up denial was sent. Make the requirements clear instead of taking people’s application fees just to deny them based on made up rules that aren’t written anywhere and that your staff aren’t even aware of.
Sincerely,
Mario
I applied for HPA in July with my then roommate/significant other. After of few days of not hearing anything from HPA I was informed that my application was denied due to an application that was previously submitted in Georgia. Prior to July of this year I have never applied to HPA or even heard of HPA. When I initially found out a previous HPA application I pieced together that I was this victim of identity theft. Prior to this news I received a utility bill collection for a home I never lived at in Georgia. I had to file fraud documents and a police report. On top of that I haven’t lived in Georgia for 3 years, I’ve had two leases in DC and worked every day in DC so it was physically impossible for to have a residence in Georgia. My issue with HPA is that instead of trying to help me through the process of clearing my name they are further victimizing me. I wanted to know more about the fraudulent application they refused and stated I needed to subpoena them?? I also wanted to make sure who ever used my information didn’t cause a loss in my name that would probably pop up on my credit report. No help from HPA at all. As the victim of Identity theft there should be more steps in place to help the victim in the event he or she tries to use the service in the future. I have police reports FTC documents proof that I maintained a residence in DC, pay stubs etc. HPA is unfairly denying victims of identity theft then treating them like crap.
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Mario ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as *** Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, we respond as follows:
Prior to the application at issue, Mr. applied to the Lease Purchase Program with another individual who had been previously disqualified. Due to that individual’s disqualification (the reason for which was explained in detail at the time), Home Partners was unable to move forward with Mr. joint application and the application fee was refunded. Following the joint disqualification, Mr. applied to the Lease Purchase Program individually.
Mr.’s individual application was denied for two reasons. First, our Lease Purchase program requires that any change in an applicant’s household status (i.e., from a joint to an individual application) requires the applicant to submit a new application no less than 6 months following the applicant’s prior submittal. We regret that Mr.’s individual application was submitted prior to the expiration of said 6-month period. Second, as expressly noted in the Home Partners’ introductory application materials, in addition to household income, we take several factors into consideration when reviewing the financial information of the applicant and other adult household members, including household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history and FICO score. These specific factors were developed and established specifically by Home Partners to ensure rental affordability for the long term success of its residents and the Lease Purchase program. Home Partners’ does not calculate debt to income in the manner commonly used by the mortgage industry but starts with 45% of the household’s income and deducts debt therefrom. Any result less than $1250 will disqualify the household. Mr.’s monthly income is $6856 and his current debt is $2095 as reported to Home Partners by Transunion. Home Partners calculated 45% of that amount, or $3,085.20, and deducted the $2095 debt therefrom. This left $990.20 available for monthly rent, and below the minimum monthly threshold amount of $1250.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Mustafa ***)
Dear Customer Relations Advocate:
We write to you in response to Case #***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as *** Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, we respond as follows:
Mr. application was denied based on adverse results of the credit report we received from Transunion, our third party credit reporting vendor. We regret that Mr.’ application was denied. However, as expressly noted in the Home Partners’ introductory application materials, in addition to household income, we take several factors into consideration when reviewing the financial information of the applicant and other adult household members, including household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history and FICO scor
According to the referenced Case, following the denial of Mr.’ application, Mr. discovered that an application had been previously submitted to Home Partners in Mr.’ name and that he was the victim of identity theft. Mr. requested that we share information in our possession in regard to such application and applicant so that he can investigate the theft of his identity. However, as we have explained to Mr., due to applicable privacy laws, we are unable to share any information associated with another applicant except through appropriate legal process.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
HPA debt to income ratio requirement is falsely advertised. Website states that debt to income ratio can’t be more than 45%. After being asked if someone I previously applied with on a joint application, which was denied because that person was the victim of identity theft which we found out about during the application process, I was then told I don’t qualify because of debt to income ratio. However no where does it state that HPA only uses 45% of your monthly income when factoring your debt to income ratio. Most banks, mortgage companies etc calculate debt to income ratio by dividing your monthly obligations by your gross income. In this case my monthly obligations are $2095 and my monthly income is $6856. Based on those figures my debt to income ratio is $990 according to HPA. Doesn’t make sense at all. Know someone personally that has purchased through HPA with similar income and more monthly obligations and they never heard of HPA only using 45% of income to calculate dti. Also spoke to a realtor who works with many HPA clients who hasn’t heard of that equation. Furthermore I find it odd the HPA would first question if someone who isn’t listed on this application would be living in the house. Then after confirming that person wouldn’t be living in the house I’m given some made up dti equation to wrongfully deny me. From my under standing the person I previously applied with isn’t allowed to use HPA because of a previous application that someone fraudulently submitted. HPA refused to give my former roommate any information regarding the fraudulent application and wouldn’t even accept a police report or FTC fraud documents. Seems to be they are not trying to associate me with something I absolutely had nothing to do with and which is most likely why the application was denied and I was given some made up criteria for debt to income ratio. If DTI is calculated using only 45% of monthly income it should be stated on the site.
VIA EMAIL ([email protected])
Revdex.com Serving Chicago and Northern Illinois
RE: Revdex.com Case Number *** (Mario ***)
Dear Customer Relations Advocate:
We write to you in response to Complaint # ***. Before addressing the specifics of the Complaint, we want to provide background on Home Partners of America, Inc. and its business model. Home Partners of America, Inc., formerly known as Hyperion Homes, launched in November 2012 and is committed to making homeownership a reality for more people through its Lease Purchase program. Our Lease Purchase program is resident-led, whereby approved individuals who have applied to our program work with a licensed real estate agent in their desired geographic area to select the home of their choice from available for-sale housing stock in areas in which we invest. If the home that has been selected by the prospective resident meets Home Partners’ eligibility criteria, we will try to purchase the home from the seller. If we are successful and buy the home, we lease it to the prospective resident. Home Partners also grants the resident the right to purchase the home during the term of the lease.
With respect to the referenced Case, we respond as follows:
Prior to the application at issue, Mr. applied to the Lease Purchase Program with another individual who had been previously disqualified. Due to that individual’s disqualification (the reason for which was explained in detail at the time), Home Partners was unable to move forward with Mr. joint application and the application fee was refunded. Following the joint disqualification, Mr. applied to the Lease Purchase Program individually.
Mr.’s individual application was denied for two reasons. First, our Lease Purchase program requires that any change in an applicant’s household status (i.e., from a joint to an individual application) requires the applicant to submit a new application no less than 6 months following the applicant’s prior submittal. We regret that Mr.’s individual application was submitted prior to the expiration of said 6-month period. Second, as expressly noted in the Home Partners’ introductory application materials, in addition to household income, we take several factors into consideration when reviewing the financial information of the applicant and other adult household members, including household income, rent-to-income and debt-to-income ratios, rental and housing history, employment history, criminal history and FICO score. These specific factors were developed and established specifically by Home Partners to ensure rental affordability for the long term success of its residents and the Lease Purchase program. Home Partners’ does not calculate debt to income in the manner commonly used by the mortgage industry but starts with 45% of the household’s income and deducts debt therefrom. Any result less than $1250 will disqualify the household. Mr.’s monthly income is $6856 and his current debt is $2095 as reported to Home Partners by Transunion. Home Partners calculated 45% of that amount, or $3,085.20, and deducted the $2095 debt therefrom. This left $990.20 available for monthly rent, and below the minimum monthly threshold amount of $1250.
Home Partners prides itself on its good faith, transparent and fair dealing approach with consumers. We welcome the opportunity to discuss our business with you in greater detail, and encourage you to visit our website at www.homepartners.com for more information.
Very truly yours,
Home Partners of America, Inc.
Complaint: ***
I am rejecting this response because: the requirements should be clear. Even your representatives who answer the phone are not aware that home partners only uses 45% of your income. Spoke to Demetrius on 8/24 on a “recorded line” who stated DTI is calculated by dividing monthly debt by monthly income. Furthermore it was never explained or stated that I must wait 6 months before applying again. Still raises the question of why questions were asked about my former roommate before a made up denial was sent. Make the requirements clear instead of taking people’s application fees just to deny them based on made up rules that aren’t written anywhere and that your staff aren’t even aware of.
Sincerely,
Mario