GotoBus

Dear *** ***,We apologize for the confusion you had encountered,The payment did not include any admission fee nor service fee for your trip, these details have been listed on the itinerary pageSo customer would have to be responsible for some extra payments happening in the
trip if they use the services.Per record, two our of representatives had input note regarding your decision to leave the tour (attachment), as well as tour guide reported the same. However, regardless of the decision, the tour will not be refundable since all services had been pre-booked and arranged for your trip, please understand. Should you have any further question, please feel free to contact us. Best Regards,Gotobus.comTakeTours.com

Dear Sir/Madam,Thank you for contacting TakeTours,We have re-attached two records againWe are sorry if customer is not satisfied with $rescheduling offerAs this case is now difficult to get any evidence to prove what happened during the departure dateSince tour operator- *** had provided a solid record that they had picked up another two groups which strongly indicated the tour bus's appearance. However, after a long discussion with *** Tour operator, they are agreed to refund partial amount(%50) to the customer, since they had already paid for the hotel and bus services they could not reimburse % Please let us know your decision!Customer Service TeamGotoBus.comE-mail: [email protected]://www.gotobus.com Connect with GotoBus: [***:] [***:]

Dear *** ***,Thank you for your reply,Information listed on the page did not mention any return/drop off information besides "*** *** hotel" as you can always check the pageWhile if you comparing to other pages, where you will see "Return" with timing under "Departure & Return" section. If you did chat with our representatives regarding drop off inquiry, if by any mistake our representatives provided wrong information, please feel free to provide it.However, we appreciated your suggestion, we will make sure to better listing the information on the pagesSince you have completed the tour, and used the servicesWe are unable to issue any refund for this case, please understand. Best Regards,Gotobus/TakeTours.com

To Whom It May Concern,Thank you for contacting GotoBusWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party much like Expedia, in that we list services online and allow
you to choose which service to takeYour going travel was booked with *** *** ***, and return trip was booked with *** *** *** Customer satisfaction is incredibly important to us and we will respect your decision to voice your displeasureWe have passed your words to *** *** *** in order to improve their services in the near futureHere is their reply:"June 3, 2015: the bus speed was locked at miles per hour, it is impossible for the bus to reach miles per hourThe trooper did follow bus for couple of miles and find driver did not speed, otherwise the trooper will give driver traffic ticketBut the trooper did stop bus after couple of miles following, only tell driver drive careful.June 7, 2015: The belt was broken, and the trooper called mechanics to change the belt, there is nothing wrong with the bus, the bus was back to NYC safeHowever few customers did not want to take bus which we did agree to issue credit, if you have any other questions, please let me know."As courtesy, we'v refunded the $to the customerS/he can check email for the transaction detailsFor the luggage, GotoBus and bus operators are not responsible for lost or misplaced baggagePlease find the details from http://www.gotobus.com/busgeneralinfo/.Thank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email.Best regards,GotoBus.com

Dear *** ***,Thank you for contacting Gotobus.com,We are sorry for the delayed service and if *** Bus company has caused any inconvenience to your plan. Based on the system record that you did not use the serviceTherefore, we have issued you the refund to two roundtrip tickets
that you booked with *** as requested, the Transaction ID: *** Please wait 2-Business days for the transaction to completeShould you have any further question please contact us.Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** *** ***
The company is lying, they sent me an email on the of July 2017, I answered them back on the 12th of July and they said that I did not answer them, I don't have $to give to no one if I had cancel I understand that I would not get my money, I did not accept the two hours delay because it did not fit my purpose, when *** *** called me from *** *** *** and told me about the delay I told him that would not work for me and offer to refund my $back I told him I book two way and he said I have to call customer service which I don't have but, I did speak to a lady and she said I would have a year to use it, I guess I am suppose to go to NY just so I can come back on their bus, I will NEVER EVER think about using service againI sent you the email from them and my respondI also put a complaint with the Attorney General, no one is answering their phones not even the bus companythanks

The tickets were purchased at gotobus.com *** *** confirmation ***, purchased 7/for 8pm bus on 7/from ** to *** **, the ambulance picked my son up in *** ** where the bus stopped.
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,We have pull out booking record under your name and your credit for *** *** and *** ***, two tickets total value of $Ticket were used on June 3rd (see attachment). Please advise! Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dear Revdex.com,All we know is that we bought the service from TakeToursEven though the service is not provided by TakeTours, we purchased the service from TakeToursWe were not pleased by the service because the tour guide was very badAll of our statements are true and we are more than pleased to share the proof of the tour guide's wrongdoings during the tour. Thank you Revdex.com.Best regards,
*** *** *** ***

Dear *** ***,Thank you for reporting this issue to Gotobus.com,We apologize for any inconvenience caused by the service provider *** *** company, we will refund the surcharge of $from your bookingPlease contact our support via [email protected] or give us a call at ***
for this refund, be noted you would have to provide your last digits of the credit card that you paid for the booking. We will investigate this case with *** company and update the policy accordingly, thank you for sharing your feedbacks. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I was not told that I had to pay a for a few when I called on the 20th this is the first time I am hearing about this fee so am I not going to get my 105.00$ back because of a 5$ fee I was never told about they just stated it was going to be put on hold and never relayed a fee was going to be neededThis company is ripping people off and I am very dissatisfied I will never purchase another ticket from this company and I will be escalating this situation. Regards,
*** ***

Revdex.com:The camera was in fact on the busI was the very last person on the busAfter I got off, the bus was cleaned and prepared for the next trip that was scheduled to leave later that nightMy camera was stolen by the bus driverThe bus driver found it and kept it, or he delivered it back to his employer(s) at the bus station, who in turn kept it as they do with all the property that is "left" on the busAll items that are left on your busses are confiscatedThis is illegalWe booked our tickets through your companyCompanies you hire to fulfill your bookings are your responsibilityI have personally contacted both your company and the company that you hired and neither is reachable by phone.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Dear *** ***,Thank you for bringing your concerns to our attentionI'd like to apologize for your recent disappointment with the bus operator's service due to the delay you experienced on your tripSimilarly to the airline industry, the bus carriers are unable to guarantee arrival and
departure timesCarriers try to maintain on-time departures and arrivals as best they can, unfortunately due to various circumstances (e.gtraffic, severe weather, road closures, mechanical issues etc.) buses can experience delaysI'm very sorry for any inconvenience that the delay may have caused you, however in accordance with the bus policy, we are unable to issue compensation for delayed schedulesYou can review our policy on bus general information page of our website***The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. For your lost or stolen properties you should contact the bus operator directly for your compensation, you can reach *** ** ***We try to provide you with the best possible service, and when you feel that it fails to meet your expectationsHowever, we will not be able to honor your requestWe truly appreciate your feedback, and we'll help our bus operators improve their service each and every dayShould you have any further questions, please feel free to contact us via e-mail at ***.Best regards,Customer Service TeamGotoBus.comE-mail: ***
*** Connect with GotoBus* *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My response is as followsIn the first instance, I have called your company three times with no response at all until contacting the Revdex.comFurther, to date, I have not received a refund of any amount to my credit cardAdditionally, it is NOT acceptable to go mph in a mph zone and the driver had slowed down when the highway patrol arrived at the bus because he knew they were following himAdditionally, I believe your driver who started out on June 3, took my luggage because everyone's luggage was at the end of the trip EXCEPT my luggage and he knew I was the one who filed a complaint against himAdditionally, he made several unscheduled stops, in remote locations, whereby no one got off the bus except for himTherefore, he was the only one who had motive or opportunity to take my luggage with contents valued at $or moreFurther, I was sitting over the luggage compartment and did not see a passenger take my luggage but could not see what he did when he stopped the bus in some wooded area on a hill behind a convenience storeFinally, you cannot insist that passengers put their luggage underneath the bus, not give them a ticket and give anyone access to the undercarriage of the bus and then shun responsibilityWhy don't you have someone monitoring the luggage or making sure that only the person to whom the luggage belongs has access to the luggage by providing tickets or having the bus driver distribute the luggageYou also attempt to waive responsibility for the passengers death in traveling but you cannot legally waive certain things just because you put them in a contract when your company is negligent in the operation of its busIf you are negligent and passengers die in transport of the bus, you waiver means nothing, You are both negligent in the operation of the bus and the supervision of the passengers luggage and yet you insist that they check them in your keepingYou render your waiver unenforceable because you take no measure AT ALL to secure the safety of luggageYour bus drivers are rogue out ther on the road and they do not speak English in case of an emergencyA failure to speak English when operating a commercial bus is a Federal violation to which your license can be taken awayIn light of the incredible negligence in the operation of this busI want you to either find my luggage or reimburse me for its costYou also need to put a monitor on the bus so you know where the bus drivers are stopping and taking the passengers toThey should not be allowed to travel to remote locations with passengers and fail to stop the bus when speedingAgain mph in a mph zone was speeding...and he was going much faster before being stopped by policeAdditionally, your drivers are often wearing head phones and texting while driving the bus and you did not address the driver following less than a car length from the back of a truckIn fact, he was following so close to the back of the truck that the truck continually blew its horn for the bus to back off of himIt took him more than minutes at less than a car length away from a truck at mph to go aroundBy law, your buses should be a bus length for every mph that they are travelingtherefore, YOU WERE VIOLATING THE LAW IN EVERY REGARDI want my luggage returned or for you to compensate me for the costWhen I got off the bus your offices were closed and you never returned any calls made to you at any of your listed phone numbers or even when I attempted to file an online complaint
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,From record, customer had one trip from New York > Weldon, NC on 07/(attached)The drop off location was same as departure (07/31) location from Weldon,NC> New York.If this is the first time the customer taking this
service with the bus company, it will be reasonableHowever, from record, it wasn't the first time customer arrived at this location.While on the E-ticket, it clearly stated the complete address for the location (attached)We will surely suggest a update to the bus company to change the city nameHowever, due to policy ticket is time and date specific, no refund & reschedule after departure. Thank you, should you have any further question, please feel free to contact us. Best Regards,Gotobus.com

Dear *** ***,Thank you for reporting this issue to Gotobus.com,Please allow us to clarify, GotoBus is not a bus operator, instead we are a third party much like ***, in that we list services online and allow you to choose which service to takeThe reason why a proof was asked, is
to support our refund request sending to *** *** ***We do honor and value customers' voices, that is the reason why we are trying to helpAgain, as an Online Ticket agent, we would have to receive an authorization from the Service Provider in order to process the action.However, since *** *** ***s management has agreed with us to issue you the refund for 3tickets that you have purchased, please reply the email that you have received from our staff with your last digits of your credit card used on the purchase.Thank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email. Best Regards,Gotobus.com

Dear *** ***,The email of the e-ticket you received has the time on it, it showed when we sent you the email of confirmationIt is not sent to you few hours after, it is sent to you right after you paidWe do not understand why you said we force you to payYou chose to buy the ticket on our websiteAt the time you completed the payment transaction, we sent you the e-ticket immediatelyImagine we were at a store, at the time you paid, we gave you the product(e-ticket) right away. Also, we did not receive similar complaints from other customersIf you have the screen shot of the "failed transaction" you claimed you experienced, please send to us, we will be happy to do further investigation on it again. For now, we do not think our system have any problemsTherefore, there has no refund can be authorized

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I am aware that you are not an operator, and my concern is primarily with the star ratings on your site, which appear to have been manipulated
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I filed a complaint with the Revdex.com regarding my dissatisfaction with Take Tours who I scheduled a trip with to go from Oakland, CA to Yosemite and Heart CastleI told *** with ** ***, who is contracted with Take Tours, about my concerns, i.ethe bathroom being locked by the driver on the bus, small bugs in the bathroom sink, a roach on the bathroom counter, a fan that wasn't blowing out a sufficient amount of air, and arriving back home in Oakland at 10:30pm as opposed to or 7:which is the arrival time on the websiteShe tried to explain everything and did not issue any form or apologyWe had discussed getting a discount on another tour, i.eLake Tahoe, but she said because I filed a complaint with the Revdex.com she would have to go strictly by the book and could not offer us a future discount tour as a solution to our dissatisfactionI have no intention of ever taking any future tours with TakeTours and would like a partial refund of the money we spent on the trip which was $I came requesting a refund of $188.00. Yes, we did enjoy seeing Hearst Castle and Yosemite, but feel that the trip did not fully offer what we paid for. Please feel free to contact me directly at *** or via email whichever is most convenient for youI have not been able to achieve resolution with Take Tours or ** ***. Thank you *** *** & *** ***