GotoBus

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** That is not what I was told by the customer service representative I was worked big withI was told the reverse & took screen shots of the conversationPerhaps HE got it wrong.]
Regards,
*** ***

To Whom It May Concern,We'd apologize for the experience you ever encountered during the tourAs a middle person, we've communicated with the tour operator *** back and forthAlthough they can't honor the full refund request, considering you are one of our valued customers, we are refunding you the activity fares you paid during the tour: *** *** C$14/personTotal of $(USD) has been refunded back to your purchasing credit cardPlease allow 3-business days to have the credits shown on your online statement.Again, please accept our most sincere apology.Best regards,***

To Whom It May Concern,Thanks for the replyWe found the purchase record here:Itinerary ID: *** Schedule: *** *** 8:00pm to *** **(Schedule ID: ***) ***Departure Date: 2015-07-Fricustomers 1: *** *** (CN: ***) 2: *** *** (CN: ***)Departure: 8:00pm ** *** **Arrival: 8:00am *** *** **The travel was booked with *** ***For lost and found, passengers need to contact the bus company directlyFor more info, please check the Bus Policy page: http://www.gotobus.com/busgeneralinfo/We can provide you *** *** contact infoYou can reach them by phone at (*** or (*** or contact them via email ***.We'd suggest you to submit a complaint under *** *** profile if there is one.Best regards,GotoBus.com

Dear Sir/Madam,Thank you for contacting TakeTours.com,We are truly sorry that customer could not make it to our tripHowever, as per the conversation with the tour operator ***, and also the driver, we are told that the bus was there and looked for the passengers around 9:20-9:30amAlso we
attached two records that proofs this tour bus had successfully picked up two other groups at the same location as Lubcke's group.As you might already known, TakeTours is an online ticket agent, we have to follow the policy with tour operator *** in this caseHowever, we are looking forward to have Lubcke's group on our trip so we have convinced *** to charge only $for passenger to reschedule instead of %penalty.Please let us know your decision on this case, we are looking forward to hear from you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response is completely falseWe did not buy anything on our own until the last day of the tripThat was after everything happened already, because we were fed up with being treated so horribly by the tour guideI'm so tired that this company to this day won't even simply apologize for everything that happened and instead keeps blaming us
Regards,
*** ***

Dear *** ***,We are sorry to hear about the experience you had,However, on the tour itinerary page as before you booked it, it does mentioned tour ends at *** *** Hotel(please check the attachment). Unfortunately the tour operator will not offer compensation for this casePlease
understand. Should you have any further question, please feel free to contact us. Best Regards,Gotobus/TakeTours.com

May we know what was the reason you did not take the bus? We have helped you reserved the bus ticketsWhat do you mean by "the time for departure was no longer available"? Our company has a policy that all the bus ticket is non refundable as those seats will have been removed from
sales inventory. This the reason why our representative refuse your refund requestYou can review our policy here: ***. Also, the representative you spoke with did help you call the bus company to ask one of their staff to check, not their managerIf you have spoke with their manger, he or she agreed with the refund, please provide us the nameWe will contact them to double check

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This company is providing a statementI was NEVER put into contact with *** Bus by this company and HAVE YET to be contacted by them or anyone else they claim to only be affiliated withEvery phone number posted on THEIR website is phony and leads to an unchecked answering machine. There has been zero communication or customer service from your company, even after many messages were left by myself and my fellow travelersStealing 100% of lost/temporarily forgotten luggage on the bus is illegal and absolutely unacceptableBeing affiliated with companies that steal customer belongings is not ok! My camera was the last item on that bus and I was the last person getting off of that busWhen I asked what was done with baggage and items such as this, the one and only person I was ever able to get on the phone at the corporate office began speaking in Chineese, acted like she instantly did not understand me said I cannot help you and hung up on meAll I needed was the location of the bus! Theft is not ok and is illegal is the United States.
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,We are sorry to heard about your experience with the serviceJust to clarify Gotobus is not the bus operator, we are online ticketing agentAs per record your ticket was booked with *** companyWe had refunded your ticket as
requested from our endFor compensation request, we will forward your claim to *** *** companyWe strongly suggest you to contact *** *** as well, for solving this issue quicklyTheir contact info should be listed on your E-ticket under "important information". Should you have any further question, please feel free to contact us. Best Regards,Gotobus.com

To Whom It May Concern,The refund was processed on June 16, and it would take 3-business days to have the credits shown on the customer's online statementI'd apologize for any delay on replying you because we needed time to investigate the issue with the bus operatorsAgain, to clarify, GotoBus is not a bus operator, instead we are a third party much like Expedia, in that we list services online and allow you to choose which service to takeYour going travel was booked with *** *** ***; your return travel was booked with Spring Tour BusFor lost and found, you can call *** *** *** at ###-###-#### or ###-###-####We also suggest you to submit a complaint against them directly.Best regards,GotoBus.com

To Whom It May Concern,Thank you for contacting TakeToursWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, TakeTours is not a tour operator, instead we are a third party, in that we list services online and allow you to choose
which service to takeYour travel was booked with *** ***. Customer satisfaction is incredibly important to us and we will respect your decision to voice your displeasure. We have talked with *** who is the manager of *** tourShe explained to us that their company is fine with the optional activitiesAlso passengers refused to pay service fee for 3. They are fine with the service fee of $for passengers instead of $72.The first day of airport pick up, they have been waiting for passengers for hour and half at the airport and could not find passengers because they provided wrong phone numbers. Thank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email.Best regards,***

Dear *** ***,Thank you for reporting the case to us,We apologize for the bus services provided by *** which was not able to serve you and caused any inconvenience.We will sure investigate this case with the bus company management to prevent similar case happen in the future.Your tickets
of total $has been refunded, please wait 2-business days for the transaction to complete.Should you have any further questions please feel free to contact usYou have a wonderful day! Best Regard,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** *** ***

To Whom It May Concern,Thank you for contacting ***.comWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, *** is not a tour operator, instead we are a third party much like ***, in that we list services online and
allow you to choose which service to takeYour travel was booked with *** *** ***Customer satisfaction is incredibly important to us and we will respect your decision to voice your displeasure. We extended your request to the tour operator, *** *** ***However, according to the situation, unfortunately they cannot arrange the missed hotel and Grand Canyon tour for you for freeThe 1st night hotel is non-refundable if the passengers did not show upTherefore, they can't honor your requestBy looking into your situation, we'd suggest you to open a complaint case under *** *** *** profileIn addition, if you purchased any travel insurance beforehand, you may turn to the insurance company to look for more compensation due to the flight delay.Thank you for taking the time to send us your feedback and have a wonderful day. Best regards,***

Dear *** ***,Thank you for contacting Gotobus.com,As per your information provided, we have contacted the tour operator regarding the service: New York 12:00pm/12:30pm -> Baltimore(Schedule ID: RLB443)According to the service provider- *** *** ***, the bus arrived at the
location W 31st St approximately minutes late due to heavy trafficService provider also provided another record of other passengers' information supported the bus was arrived.Service provider apologize for the delay of arrival, they will offer you credit tickets to use for the unused tickets on 2016-09-Sat.Please feel free to contact our support at [email protected] or simply call us at ###-###-#### to redeem your Credit tickets. Should you have any further questions, please feel free to contact us. Best Regards,Gotobus.com

Dear *** ***, Thank you for contacting Gotobus.com,We sincerely apologize for any displeasure you may have encountered. Just want to clarify again, Gotobus.com is third party booking agent, permission for refund is depending on the authorization from the service provider, in your
case- *** *** company, since we implant *** *** company's bank merchant for transaction, we do not have access to process any actionAs record shows *** *** company had declined your request for refund request under reason- delayed arrival.Please understand, the bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific timeThe arrival time is an estimated measure base on regular travel timeIf you do not satisfy with the response from *** *** company, you are free to communicate with them at ***I believe their office hour is from 8am-7pm. Should you have any further question, please feel free to contact us. Best Regards,Gotobus.com

Dear *** * ***Thank you for contacting Gotobus.com,*** bus company offers final tickets, all tickets purchased are time and date specific and tickets will be invalid after departure timeThis policy will apply to all conditions as mentioned on "Terms & Conditions" Agreement.We
are sorry that we can not assist you in this casePlease understand. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI am not accepting this response because I was at w 31st street at am and remained at that spot until 2pm and I am telling you that there was no bus that arrived at that spotI spoke with the rock ledge bus driver at pm and was told the bus was on its way and I never left the area of that spot from am till pm that day so if a bus came it just drove by and never stoppedI am not looking for a credit from the company as I will never be using them againI am looking to have my payment of 70$ refunded to me as I had to find alternative transportation to get homeI even spoke to the individuals inside the bus stop when I first arrived at to make sure that was where the pick up was and they confirmed it was so when no bus ever came I again went inside and was told it was there at noonI would like a full refund of my purchaseThis is a terrible company to do business with
Regards,
*** ***

*** ***,I understand your concerns, and I will do my best to address them allFor your review, I have included a link from the "about us" section of our website that states our role as an online travel agency. We have this very clearly posted on our website, and we do not state that we operate the toursIf you look at other similar websites, such as *** or ***, they are operated the same way ***
The link for the tour you booked is belowOn this page, we have carefully outlined all the terms and conditions you agreed to once you booked this tourIncluded in these terms in conditions, are that of "We are not responsible for any other travel arrangements affected due to our cancellations." We invite you to read the full terms and conditions on the link below:http://www.taketours.com/las-vegas-nv/6-day-***-grand-canyon-***-yosemite-...⇄ we are very sorry for your poor experience on your vacationHowever, should you have any additional complaints you would like to make against Golden International Travel - the tour company that you traveled with, we would once again invite you to file a complaint directly with them ***Thank you

Dear *** * ***,Thank you for contacting ***.com,We are sorry for the delayed response, according to the product supplier *** *** ***, your order was cancelled due to insufficient inventory of the item you ordered.We have issued you refund for the orderPlease wait 2-
business days for the transaction to complete. Please accept our apology for the inconvenience.Should you have any further question please contact us. Best Regards,***