GotoBus

Dear [redacted] ***, Thank you for contacting Gotobus.com,We sincerely apologize for any displeasure you may have encountered Just want to clarify again, Gotobus.com is third party booking agent, permission for refund is depending on the authorization from the service provider, in your case- [redacted] company, since we implant [redacted] company's bank merchant for transaction, we do not have access to process any actionAs record shows [redacted] company had declined your request for refund request under reason- delayed arrival.Please understand, the bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific timeThe arrival time is an estimated measure base on regular travel timeIf you do not satisfy with the response from [redacted] company, you are free to communicate with them at [redacted] I believe their office hour is from 8am-7pmShould you have any further question, please feel free to contact usBest Regards,Gotobus.com

Dear [redacted] ,Thank you for your reply,Just for record, this is the information we listed online, it was not "at [redacted] ..." We did not mentioned the word "at".Address of Bus S [redacted] , MD [redacted] United StatesAlso you can check the map we post on the [redacted] However, customer did use the services eventually, and we did offered exception for this customer to board the later busWe can not refund for this ticketPlease understandBest Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The response is completely falseWe did not buy anything on our own until the last day of the tripThat was after everything happened already, because we were fed up with being treated so horribly by the tour guideI'm so tired that this company to this day won't even simply apologize for everything that happened and instead keeps blaming us Regards, [redacted]

Revdex.com: I appreciate all your efforts in achieving this outcome and thank you for this.In relation to gotobus, it is a disappointment that I had to go to these lengths and effort to achieve this outcome after literally all the phone calls and seven emails backwards and forwards stating that I had received the tickets and that I should have called (which I did.) Nonetheless, I will next time still give the business another chance and hope that I do not have to follow this procedure again I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear [redacted] ***,Thank you for contacting us,We are sorry to heard about what happened regarding your reservationUnfortunately as per policy stated:Changes to Reservations Policy:Any changes made to a reservation will be subject to a further 6% service fee.Cancellation and Refund Policy:TakeTours makes every effort to serve our customers betterWe also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come upIf a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes placeor more days prior to departure – 10% of total purchase amount7-days prior to departure – 25% of total purchase amount4-days prior to departure – 50% of total purchase amountWithin days prior to departure – 100% of total purchase amountDay of departure or no-show – 100% of total purchase amountUnused features are non-refundableIn addition, there is 6% handling fee added on to the above penalties.The cancellation fees listed here will apply to all reservations, unless the tour booked has exceptions listed under the “Special Notes” section on the itinerary page.Since the booking has been CONFIRMED, all reservation has been settled, such as hotel and tour guide servicesThe tour operator has already paid for these servicesFor last minute cancellation, we are not able to reimburse the payment please understand.All Confirmation process takes 1-business days, as your first reservation it was NOT confirmed, we suggest you to take another travel date, which the traveler has agreed withWe apologize for the inconvenience has causedShould you have any further question, please feel free to contact us.Best Regards,TakeTours.comGotobus.com

Dear Revdex.com, To whom it may concern: To clarify TakeTours is not a service operator; we are a ticketing agency for other tour companiesWe have every desire to address your needs to our tour vendor and provide the best solution available to resolve your issue as soon as possible.TakeTours will be in contact with you in the coming days to make our best attempt to resolve this situation and to give a proper resolution with the operator’s feed back and assistancePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain TakeTours highly appreciate your feedback as if will assist us to becoming better at what we doBest Regards,TakeTours.com

Dear [redacted] ,We are sorry about the experience you had with EastWest Bus,Your charge has been voidedShould you have any further question, please kindly contact usBest Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI was not told that I had to pay a for a few when I called on the 20th this is the first time I am hearing about this fee so am I not going to get my 105.00$ back because of a 5$ fee I was never told about they just stated it was going to be put on hold and never relayed a fee was going to be neededThis company is ripping people off and I am very dissatisfied I will never purchase another ticket from this company and I will be escalating this situationRegards, [redacted]

Revdex.com:i called in on the 20th they claim there calls are not record and have no record of the call that information was never provided to me until now I feel cheated out of my money and feel they purposely left out that information to keep my money I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Your response to our complaint is not acceptable We deserve to be compensated and/or reimbursed for the inconvenience, anxiety, tension, and loss of wages that we have to endure due to your negligence and unprofessional conduct Let me reiterate the problem - we bought the following product from your website - it says: 3-Day Antelope Canyon, Zion National Park, Bryce Canyon Overnight Tour from Los Angeles/Las Vegas (AC3) The "/" slash between Los Angeles/Las Vegas means that the tour starts in Los Angeles AND Las Vegas meaning you pick up passengers in Los Angeles and Las Vegas It does NOT mean that the tour begins in Los Angeles and ends in Las Vegas There is NO MENTION anywhere in the brochure that the tour begins in Los Angeles and ends in Las Vegas There is NO MENTION anywhere in the brochure that the passengers who boarded in Los Angeles will have to make their own travel arrangements going back to Los Angeles Your "important information" did NOT MENTION anything about this otherwise we would NOT HAVE BOOKED THIS TOUR!!! Even your representative DID NOT mention this when I was making the reservation!!!!Your brochure says "Return Tour will return to [redacted] Hotel around 6:00pm."Of course you have to return to Las Vegas to drop off the passengers that came on board Again there is NO MENTION about not going back to LAHow can you just dump your passengers after the tour? This is the first time ever that a tour does NOT go back to its origination point No, your response is NOT acceptable! Regards, [redacted]

Dear [redacted] ,Thank you for sharing your feedback with Gotobus.com.We are sorry for the experience you had with ***Ticket IncAccording to the station staff - ***, she did confirmed that AC on your first half trip was on lowHowever, driver confirmed AC was on, and due to some other travels who complaint the AC was too strong/cold on the bus, driver was keeping it on low.As to provide a comfort to you, driver made an extra stop for you as request to get refreshmentBased on ***Ticket Inc staff ***, it maybe difficult to get everyone all comfort to the temperatureAlso not further complaint from same bus service was claimed by another traveler Should you have any further question, please feel free to contact usBest Regards,Gotobus.com

Dear [redacted] Thank you for contacting Gotobus.com,We had investigated this case with [redacted] Based on the information provided by the staff inside the office, that they did a courtesy discount on your ticket purchased on May 30th, because your ticket was expired on 29th, by policy the ticket is not longer valid.Your booking was placed on May 28th, you had enough time to reschedule your ticket via email/live-chat/self-rescheduling to adjust the ticket, since the ticket was sent to your right after you booked it.Should you have any question, please feel free to contact us via [email protected] Regards,Gotobus.com

Dear [redacted] ,Thank you for taking the time to share your experience and we sincerely apologize for the unpleasant experience you had during the trip.While Taketours.com only works with reputable tour companies to ensure the best travel experience and most memorable time, when your travel experience did not meet your expectation, you deserve an explanation besides an apology.We have located your booking and your travel was booked with [redacted] Customer satisfaction is incredibly important to us and we want to let you know your email has been forwarded to [redacted] Please allow the complaint department 1-business days to work on the case.The TakeTours Teamhttp://www.taketours.com

Dear [redacted] ,Thank you for contacting GotoBusWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party much like [redacted] , in that we list services online and allow you to choose which service to takeYour travel was booked with [redacted] Travel BusCustomer satisfaction is incredibly important to us and we will respect your decision to voice your displeasureWe will pass your words to [redacted] in order to improve their services in the near future.Regarding the refund issue, as per record on the system(attached) that travelers had checked in all the tickets on 12/We have helped customer rescheduled the tickets to another day for the return trip as well, also passengers had used the return services tooUnfortunately, all the services were provided and we will not issue the refund for these ticketsPlease understand.Thank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email

To Whom It May Concern,Thanks for contacting GotoBus.comWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party, in that we list services online and allow you to choose which service to takeBy searching the claimant's name, phone numbers, and email address, there is no booking foundSo we doubt if the person purchased the ticket through our websiteIf she did, please kindly provide the eTicket confirmation number, so we can help her check which bus operator it isIf not, please turn to the bus operator directly, and please remove the complaint against GotoBus.com from our profile.Thanks,GotoBus.com

Dear [redacted] ***,We appreciated your feedback and comments, and sincerely apologized for the unpleasant experiences you had with the tour operator.As third party booking agent, Taketours.com, we work with many tour operatorsFor this case we would have to further investigate with tour managementCould you please specify the mandatory fee, that you and your family members had paid, was for which service? We do realize there was a statement on the page as following:A mandatory service fees: Minimum $/ day / person should be paid in cash to tour guide and the bus driver as a service feeAny child / Infant reserving a seat will have to pay the service fees as wellEx: people taking a 2-day tour would pay: $x (seats) x (days) = $32.If the amount you paid, was not for the service fee/tips please specify so we could have request those amount from the tour operator.We are sorry for the experience you have encountered, we are looking forward to hear from you.Best Regards,TakeTours.com

Dear [redacted] ,Thank you for your clarification,We have contacted [redacted] company for your request of refund, they authorized refund for your daughter's ticketPlease contact our [redacted] with the last digits of your credit card for the refund.we apologize for the inconvenience, please feel free to contact us if you have any further question.Best Regards,Gotobus.com

Revdex.com: I was not notified about cancellation policy when I spoke to the customer service on January 31st and it is not stated anywhere at the boocking confirmation that I received by e-mail I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

To Whom It May Concern,We'd appreciate your business, and we extended your request to the tour operatorThey reserved your bus seats and hotel rooms according to the reservationUnfortunately, since the 1st night hotel and tour activities are non-refundable, it's limited for us to do anything from hereBecause your flight was delayed caused all the unnecessary issues, we'd suggest you turn to the airplane company to ask for compensation.We thank you for your understanding.Best regards, [redacted]