GotoBus

Revdex.com:I appreciate you providing the phone number to the bus company however I am finding it very difficult to get ahold of anyone who can help me Either my calls go unanswered/ unreturned or no one who answers seems to know what I'm talking about nor are they intent on assisting me Do they have an email address for a manager or customer service line that you can provide? I am still unsatisfied with the refund your company offered meI find it difficult to believe that your company policy is to only refund a portion of the cost of a ticket for a service that was not provided $does not even cover the cost of a one way bus ticket and as the receipts I sent in my previous email show, I paid more than $and demand a full refund for a one way ticket I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Dear [redacted] ,Just to clarify, gotobus.com is not a bus operator, we are online ticketing agentYour have made the booking with [redacted] Bus.According to the record, the services you booked was on schedule, based on [redacted] Bus company's policy, the refund will not be authorized.This policy has been listed in the terms&condition before your purchased the productWe apologize for the inconvenience, if you would like to travel in another date, please contact us support to reschedule the ticketBest Regards,Gotobus.com

To Whom It May Concern,We are very sorry for the inconvenienceTotal of $has been refunded back the customer's credit cardPlease allow 3-business days to have the credits shown on the online statement.Best regards,GotoBus.com

Your tickets for Mar have been rescheduled to Apr And the tickets haven been used on Apr Therefore, there have no refund can be honoredThank you for using our service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is a fraudulant business that puts others in dangers My hope is that the attorney general steps in and shuts [redacted] Bus company down immediately to protect others in the future This was not safe nor was it what I paid for as GOTOBUS company promised I spoke to the hotel and they said I could cancel with full refund and they didn't even have a reservation in my name to begin with I demand a full refund I have already contacted a lawyer and the local news to try to get this company shut down Regards, [redacted] ***

Dear [redacted] ***,Thank you for your reply,We have investigated the statues of the bus service on 2016-05-Wed Schedule ID: [redacted] , The bus was on schedule, bus operator has successfully checkgroups of customers (check attachment).On the report, we do not find any complaint regarding the bus cancellation or no show for this serviceBased on the record we are not able to issue the refund.Should you have any further question, please feel free to contact us.Best Regards,Gotobus.com

Dear [redacted] ***,Thank you for your reply,Since there was another group boarded tour bus per record.1.Please provide your arrival time to the location.2.Please provide the landmark of the arrival locationSo we can investigate this case with tour operator, thanks! Best Regards,Gotobus.com/TakeTours.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I received an email from gotobus on July 11, saying that they was going to refund my money $in 2-days as of today I have not received anything so my case don’t need to be closeYou are correct they did answered but they did not returned my money Regards, [redacted]

Dear [redacted] , Thank you for your feedback, We apologize for the inconvenience and confusion has caused by [redacted] Bus company, we will forward the complaint to the service provider as well as their management.We have contacted the bus company, on 2:53am customer contacted the bus company, the bus operation staff told customer bus will be delayed approximately minutesOn the bus tracker the bus did arrived with a delay (3:15am), and later on [redacted] Bus sent another bus to the same location around 3:45amBoth driver confirmed did not see customer at the stop Please kindly provide the time you have arrived at the location, as well as the landmark and address of the location you went so we can investigate this case with the bus company furtherBest Regards,Gotobus.com

Dear Sir/Madam,Thank you for contacting Gotobus.com,We sincerely apologize for any inconvenience caused by the cancellation of [redacted] As you might already know, Gotobus.com is a third party online booking agent, once your payment has submit (in other words, once you placed the booking) your fund will be transferred to vendor's merchant IDIn order to refund the amount we will contact the bus company and process it for you.After we received your requests for the refund, we forwarded it to [redacted] , [redacted] had received the demand and will refund your ticket in 3-business daysYou can also call [redacted] at [redacted] to follow up this caseShould you have any further questions, please contact us in any timeGotobus.comCustomer Services Team

Dear [redacted] ,Thank you for contacting Gotobus.com,Please kindly provide the confirmation numbers for each ticket of the tickets that you had claimed in the complaint.Also kindly specify which ticket that you are having issue with and which ticket you are requesting an refund and the reason for that requestWe had one ticket which was for your daughter, in record/note, shows that she was refused to board the bus due to "unable to present any identification, nor birth certification"Please understand if customer failed to present any identification, the bus operator will have full right to refuse accommodate the traveler Please feel free to contact us Best Regards,Gotobus.com

Dear [redacted] ,Thank you for taking the time to share your experience and we sincerely apologize for the unpleasant experience you had during the trip.While Taketours.com only works with reputable tour companies to ensure the best travel experience and most memorable time, when your travel experience did not meet your expectation, you deserve an explanation besides an apologyWe have located your booking and your travel was booked with [redacted] Customer satisfaction is incredibly important to us and we want to let you know your email has been forwarded to *** Travel, please allow 2-business days for *** Travel to reply your complaintBest Regards,Gotobus/TakeTours

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The ticketing company GoToBus.com was non-responsive when I called them multiple times after midnight attempting to figure out where the bus was arrivingAlthough the ticket stated 12:30am, I stood outside until 1:00am before I went into the hotel to charge my phoneI was stranded and had to call my mother then request a [redacted] driver and that was around 1:40amStill no bus showed up [redacted] is unprofessional is so is GoToBus.comIf a company sells tickets for buses past midnight there should be an operator available in case an incident occursThey have done me no favorsThey need to provide proof that the bus showed because I have proof of the times I called [redacted] AND GoToBus.com and received no answerI have receipts of the [redacted] rides I had to purchase in order to arrive to the location they providedEven the [redacted] driver (female) was confused as to where the bus would arrive because it was a very dark area with no signs.If need be they can subpoena the hotel video footage to see that I was sitting in the lobby past 1:00am charging my cellphone waiting for the bus to arriveIts not a matter of me missing a bus, since clearly I was where I was suppose to be, its the matter that [redacted] and GoToBus.com wont own up to their mistakes Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear [redacted] * [redacted] ,We apologize for the inconvenience you had with EastWest Bus company,Similarly to the airline industry, the bus carriers are unable to guarantee arrival and departure timesCarriers try to maintain on-time departures and arrivals as best they can, unfortunately due to various circumstances (e.gtraffic, severe weather, road closures, mechanical issues etc.) buses can experience delaysI'm very sorry for any inconvenience that the delay may have caused you.According to the record, your charge has been already voided for the ticketPlease check your bank statement, there should be not charges for the ticketShould you have any further questions, please feel free to contact us.Best Regards,Gotobus.com

Thanks for the info, the bus company let us on the bus the next day despite it being closed on the date we wanted to travelThis case can be closedThanks Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Dear [redacted] ***,We apologize for the inconvenience caused by [redacted] Bus Inc,Similarly to the airline industry, the bus carriers are unable to guarantee arrival and departure timesCarriers try to maintain on-time departures and arrivals as best they can, unfortunately due to various circumstances (e.gtraffic, severe weather, road closures, mechanical issues etc.) buses can experience delaysI'm very sorry for any inconvenience that the delay may have caused you, however in accordance with the bus policy, we are unable to issue compensation for delayed schedulesYou can review our policy on bus general information page of our website(http://www.gotobus.com/busgeneralinfo/)For your lost on hotel, our representative have double checked with hotel management, unfortunately the hotel did not authorize any refund as per their policy hotel cancellation must be made days in advance.For your return, again, we could offer an exception to refund the ticket, please simply contact [email protected] to get your refund on the return trip Best Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Unfortunately, TakeTours provided you with misleading and inaccurate information To date, I have not received a refund for my trip costsPlease read the attached later for details.Thank you and I hope that this issue will be resolved Regards, [redacted] ***