GotoBus

Dear [redacted] ,Thank you for contacting Gotobus.com,We are sorry for the inconvenience caused by [redacted] company, in fact, the bus was actually on schedule we had a record of reservations on that scheduleHowever, since you had purchased another ticket with us and did not use the first service you originally booked with, we will issue your refund for the first ticket.The refund will take 2-business days to complete, please contact us if you have any further questionsWe thank you for your support and feedback.BEST REGARD,Gotobus.com

Dear ***,We are sorry for the inconvenience have caused,Unfortunately, that we, Gotobus.com, have received a last minute notification from [redacted] and your current bus tickets will not be honored by this bus company [redacted] has been suffering some internal structural changes in the past days and unfortunately they will not be able to provide service, and sadly they did not give enough time frame for the holiday customers as well.We understand how inconvenient this situation can be for Holiday travelers, and therefore we have worked as fast as we could to arrange a new service provider for your convenience to help all customers arrive to their destination in this Holiday season, we have sent messages to the booked customer, with an address for the alternative bus service that gotobus.com has chartered last minute.Again, we sincerely apologize for the unpleasant experiences you had, please send us your CN(confirmation number, along with last digits of the Credit card that you used on the purchase to [redacted] ) we will process the refund in business daysPlease feel free to contact us with any questions or concerns.Wishing you all the best for the Holidays,Best Regards,The Team at GotoBus.com

Dear [redacted] ,Thank you for contacting Gotobus.com,Sorry to inform you that once the travel date/time listed on tickets has passed, the tickets no longer have any refund or reissue valueAll tickets are non-refundable and cannot be rescheduled once it is expried as our "Terms & Conditions" you had agreed onIf you need a further help on these tickets, please call [redacted] ** [redacted] to checkAnd also please feel free to contact us.GotoBus.comE-mail: [email protected]://www.gotobus.com Connect with GotoBus: [Facebook:] [Twitter:]2015-11-01:03:

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I spoke with the representative from the bus company providing the service, her name is ***, and she said your rep spoke to HERShe gave your rep the managers information and to call him in regards to the refund and she said “No, it’s fineThank you”Then your rep got back on the line with me, and said I couldn’t get a refund because I had “refused service” which was NOT the caseMy trip was for 1:30pm and they told me that time was NOT available due to the busses running late because of an accident, and that I could wait until the 3:00pm bus or call GoToBus for a refund because the service was not available for the time I had purchased the tickets forI called the bus company providing the service because I DID note the “no refund” at the bottoms of the confirmation email & she said that if the service wasn’t provided that I would be refundedHowever I decided to wait for the new scheduled time of 3:00pm, however when I approched the window they said my tickets had been cancelled at my request, which was not at all trueSo now you guys don’t want to refund me thanks to their mistakeI did not refuse service and I DID wait for the second bus, so I am NOT understanding how I cannot be refunded when I didn’t get to leave at the time I was supposed to on my purchased ticket from you guys and I was refused a seat afterwardsI had to purchase new ones] Regards, [redacted]

Dear [redacted] Thank you for using Gotobus.com,We are sorry for the inconvenience, due to Memorial Holiday we have been short in our staff please understandAs per system record, we noticed that you had used the ticket on May 30thPlease let us know whether you still have any further question, or need any assistanceFYI.You can reschedule your ticket only via your account by yourself.Best Regards,Gotobus.com

Dear [redacted] ,Thank you for contacting Gotobus.com, We we will respect your decision, please simply contact our support team at [redacted] to claim your refundShould you have any further question, please do not hesitate to contact usBest Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The comparison from [redacted] with Taketours.com does not apply as [redacted] gives me a choice of which flight or which hotel Taketours.com does not publish of indemnify it self as not being the Tour operator but rather it claims as the service provider on the website where you book the tour and collects moneyTaketours.com does not have on its website or any information that the tours would sublet to Golden Intl or any other company and projects itself as the soul tour company involvedWe paid money to Taketours.com which unilaterally without any consent or knowledge sublet the bus services on it own as per its internal business delivery processes, TakeTours in this case is fully liable for any delays/damages/rearragements for providing for the safetly/comfort and rescue busOn the tour policies also the company advises that its responsible for making arrangements for any cancellations and reschdule them, it means that they would take responsibility for any exigency as a result of its arrangement(s) and choice of sublet, so why is the company absolve itself for making adequate resuce arrangementsLastly, the tour guide Samantha Ma 626-319-was from Golden International, but when we discussed with her for my Injury or the delay in bus services she had also asked me to contact the Bus CompanyTakeTours.com does not take responsbility neither does Golden International its tour provider take resposibility, this is balant cheating and duping the customer and hoping everyting goes rightThe rescue bus would have seated only if I had not helped the bud driver replace the fan belt, what would the rest of us in the bus done waited in Santa Margarita with no accomodation and sitting in the open.I think this certainly proves that TakeTours is no [redacted] as it delivers the tours itslef or chooses the vendor on it own, they are responsible for the customer safety and rescue which they clerly are dodging from and misleading the customer.Regards, [redacted]

Dear [redacted] ,Thank you for reporting this incident to Gotobus.com,We apologize for the unpleasant experience that you had with [redacted] / [redacted] company, We will look into this case with [redacted] to prevent some issue happening in the futurePlease contact our Gotobus.com support at [redacted] or sent us an email at [email protected] with your confirmation number and the last digits of your credit card for us to process your reimbursement.Should you have any further question please free feel to reply and contact us.Best Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Gotobus.com, Thank you for the attempted refund of the cost of the bus ticket However, as I tried to communicate on the phone, I purchased the bus ticket with my old bank card number, which is no longer active Therefore, the amount will not post to my bank account, so I have not received this refund I will need to have the credit mailed to me in the form of a check Please send to my billing address, which I believe you have on record, or call me and I will give you the addressAs for the other compensation that you say I should contact [redacted] about, I need you to please provide contact information for a manager at that company Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thanks for the response to my complain.First of all the [redacted] bus line is telling me that the Gotobus company is the one who are getting all the money and suppose to help me for this kind of problem..I am really lost right now coz I called them many times regarding this Regards, [redacted] ***

Dear [redacted] ***,Thank you for contacting Gotobus.com, We are sorry for the inconvenience have caused by [redacted] company, as third party ***, Gotobus.com, sells tickets for our contractors, we will investigate this case further with [redacted] companyIn the mean time, please feel free to contact our support by [redacted] about getting back your refundBest Regards, Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I have called the numbers you indicated and either no one answers the phone or you get a message that it is not operationalI do not accept that you are hiding behind the fact that you simply book the tickets and then give me a few phone numbers that do not workI have left messages at those numbers with no responseWent online to speak to someone in customer service who never came to the phoneI spoke to the police officer to whom I made my complaint regarding my lost luggage in [redacted] Ohio about the fact that none of the numbers you provide workThis is what the Officer had to sayHe said that the police have been called more times that he cares to speak about regarding customers who have "LOST" their luggage which was supposed to be in the undercarriage of the busHe said he has responded to passengers crying and hysterical who had only the clothes on their back when they got off the busHe said that the police department has called the numbers in the window and none calls back or answers the phoneThe office is always closed and the person inside always "pretends" not to understand English yet they seem to understand it enough to book a ticketHe said countless passengers get off the bus with missing luggageIn my case, I believe my luggage was stolen by your bus operator for reporting him to the policeLet me also let me tell you what a passenger on the bus stated and also what the store owner next to your [redacted] store (who watches passengers get on and off the bus every day)stated to meA passenger on the bus stated she was horrified because she watched your driver text on his cell phone while operating the bus at excessive speeds and if she ever gets home she will not take your bus lines again(i also have witnessed your drivers driving while texting with headphones on) Additionally, the store owner close to your store who has witnessed hundreds" of incidents stated the tires and treads on the bus are often worn and frail, passengers get off every day with missing luggage, passengers are always coming into his store to use the bathroom because your store is always closed (exactly what the police officer stated)I am an attorney and you cannot shun liability for the actions of these drivers and these companies just because you state you only book for themIf one were to sue any of these companies, you would be a facilitator in the operation of these activities and would certainly be named in any lawsuit against any of the threeYou are aware of their dangerous and illegal practices and yet you continue to sell and promote the tickets sold by these companiesIf you look online there are so many complaints about their driving, texting, exceeding speed limits and other practices that I have specified that it is ridiculousAttempting to hide behind the fact that you just sell their tickets will not help you defend against liability of the death of passengers in a court of law when you are aware of their practicesAdditionally, I read an attempted disclaimer on their website for the death of their passengersOne of the things that you learn in law school is that you can write down anything but that their are some things that cannot be disclaimed (waived) just because it is written downA commercial company that charges money to transport passengers across state lines cannot waive liability for the death of passengers when it is operating a vehicle recklesslyThe disclaimer has no merit in a court of law and will be unenforceableTherefore, if multiple passengers die on that bus one night due to the negligence of any of the three companies, you will be sued, along with the bus companies for negligence and your disclaimer will not be worth the paper it is written onThere is too much evidence that you are knowingly operating recklesslyIn addition, to being sued professionally, you will probably be sued privately and may be subject to criminal liability which means jail timeIn case you don't have an attorney for your business, you should consult with one soon, because at this point, I could sue you and the bus company simply based on the trauma I suffered along with my [redacted] year old daughter in the experience on your busBut equally important is this factMy father died on Sept 10, I was traveling on this trip to Ohio, my hometown, because my mom, who is now a widow, had her 75th birthday that weekendI was giving her a surprise birthday party which I had been planning for months as she has been sad since my dad diedMy parents were married yearsIn my suitcase I had some of my nicest clothes as well as supplies games and other things for the surprise partyI also had a picture of my mom at years old and a picture of my mom and dad dating, almost years ago that I planned to put up at the partyIt was all stolenMy luggage was a unique alligator brown tone and had a huge luggage tag with my name on it...there is no way that anyone would mistake it for their own accidentallyEveryone else's luggage was under the bus except mineI not only lost my clothes, things for the party but my priceless pictures of my parents, one who is now deceased foreverThat, along with terrorizing my daughter and costing me $dollars in travel expenses to get back to New York...you took too much from me.I am sure that my dad, rest in peace, is watching over this situationYou stole his picture from meIf you have anything to do with taking my luggage and my pictures of my parents, I am sure his spirit will not rest until this is made rightIt may take years, but if you don't make this right, this matter, and my dad's spirit, will surely haunt you and your company for many years to comeI suggest someone either "find" my luggage or pay me for its valueNot to mention my airline tickets hotel costs and car rentalOtherwise, I am absolutely sure my dad will handle this from the heavens ] Regards, [redacted]

Dear [redacted] ,Thank your for contacting Gotobus.com,For on hold ticket or we called it an open ticket, our system or staff will charge you the service fee of $to process this changeAs based on the record of the system, no record has shown that the customer had request a hold on their reservationsIf customer could provide any statement or information that he/she requested a hold and paid the service of $5, we will honor the customer the tickets againA statement could be a Bank transaction statement of $5, or Copy of email conversation with our representative who agreed to hold the tickets, etc.Failed or refuse to provide above information, that we could not process any further action as the services were provided on schedule as what customer booked forWhich is also stated on the policy, ticket is day and time specific, once it passes the scheduled time, ticket will became invalid.Please feel free to contact us in any time if you have any further questionsBest Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [You are making the mockery of my concern by offering to refund $which she nabbed by threatening meI deserve to get the refund as describedYour tour vendors and guides have proven to be unethical and their license should be ceased to existIf you have read other asian customer feedback and concerns, they exactly match with my concernsHow many more proofs you want to justify? Its very disappointing to see such a unconcerned response from youYour tour guide had ruined my days of the trip and I should get the refund of those three days along with compensation of other lapses by your tour companyIf I was in US, I would have reached other authorities to seek claim and take the matter more seriouslyBut I am confident that for now I have chosen Revdex.com who is the supreme authority to handle such issues.] Regards, [redacted]

Dear [redacted] ,Thank you for contacting Gotobus.com,We are sorry for the experience you had with CoachRun Bus comapnyWe have contacted CoachRun Bus company for your refund request, they did authorize the refund, and apologized for the inconveniencePlease feel free to contact our [redacted] for your refund Should you have any further question, please feel free to contact usBest Regards,Gotobus.com

Dear [redacted] ,Thank you for your reply,The service provide agreed with refunding the un-used tickets for the return tripPlease contact our [email protected] to provide your last digits required for refund process.Should you have any further question, please feel free to contact usBest regards,Gotobus.com

Dear [redacted] ***,We are sorry to hear that, before customer purchased our products, we have listed "terms&condition" agreement, upon confirm with the agreement customer will proceed to complete check-outTickets are not refundable is a common practice among most of the bus line industry, since the company reserves seats after customer purchased the ticketIt is an opportunity cost for the bus company.We understand unexpected event happens, that is why among most bus operators, Gotobus offers "OPEN/Credit" ticket, which allows customer to have the "second" chance to make up the trip even customer could not make it in the first trip, where other bus companies like [redacted] will not even give you a second chance with regular fare.As in record, our representative offered OPEN ticket to Ms [redacted] ***, she refused itPlease let us know if you would still want to keep the tickets as credit for future use, you can simply contact us via [redacted] Best Regards,Gotobus.com

Dear [redacted] ,Thank you for contacting us again, We are sorry for the experience you had with the service provider- [redacted] ***If our offer of credit tickets are not satisfying you, we will refund the ticketsYour tickets has been refunded, it will take 3-business days for the transaction to completeShould you have any further problem, please do not hesitated to contact usThank you!Best!Gotobus.com

Dear Sir/Madam,Thank you for contacting GotoBusWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party much like [redacted] , in that we list services online and allow you to choose which service to takeYour initial travel was booked with [redacted] ***We are really sorry could not have you on the service that [redacted] provided due to the accidentHowever, according to bus company's policy once passenger missed the bus that listed on their e-ticket, or did not reschedule the ticket before the departure time we are not allow to refund nor to reissue the ticket.Above policy was clearly mentioned in "TERMS&CONDITION" before customer completed their ordersAnd Customers are responsible to read and agreed with the policy before check out.Since customer have to purchase another ticket from **!Bus company, they would have to pay for those tickets again, and it is up to their will to pay or notPlease understand, and if you have any further question please contact us in anytimeGotobus.com [redacted] *

We will investigate with the Bus Operator, [redacted] Express, To clarify, GotoBus is not a bus operator, instead we are a third party much like Expedia, in that we list services online and allow you to choose which service to take