GotoBus

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The terms are not easily seen - the website owner would naturally state that it isAlso, they offer no alternatives for booking an incorrect ticket, leaving customers to lose the money spentThis is an unacceptable practice
Regards,
*** ***

Dear *** ***Thank you for contacting ***.com,On the E-ticket that we delivered after the booking was placed, shows the policy as following:Special Note: Please have the reservation number with you at the time of collecting the tickets from the counter. Please have the
print out of the etickets with you when you arrive to take this tour. Make sure you are at the pick up location at least minutes before the departure time. In case of emergency please contact *** ** * *** *** ***(24/7) or you can call the tour operator at *** ***. You can also find the E-ticket in your email, I have attached the screen shot of the E-ticket. Unfortunately for this case, we are not able to issue the refund, please understand. Should you have any further question, please feel free to contact us. Best Regard, ***Gotobus/***.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I DIDN'T SAY THAT SHE TRIED TO BOARD ON THE DECEMBER 20TH, I SAID THAT THE TICKET WAS PURCHASED ONLINE ON DECEMBER 20TH FOR HER TO BOARD ON DECEMBER 26TH AT 1:00PM AND THE BUS NEVER SHOWED UP!!!!!!!!!!!! I READ THE COMPLAINTS OF OTHERS AND APPARENTLY THIS BUS COMPANY IS A TOTAL SCAM AND I'M NOT SURE HOW THEY ARE ABLE TO OPERATE AS A BUSINESS AND NOT BE SHUT DOWN
Regards,
*** ***

Dear *** ***,We apologize for the inconvenience caused by *** Bus company,We will process your refund as per request from *** Bus company, please kindly contact *** *** *** *** Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Tour guide left designed location on 7:04am which he waited extra few more minutes.NO! This is completely inaccurate, there was NO bus at the pick up location. Tour guide did a courtesy and waited your group second time until 8:30am as you also mentioned at this complaintHowever, until 8:30am tour guide still did not see your group.NOT TRUE! I called the bus driver from my *** and said I was on the way, and will be there as soon as I could, but the bus driver told me point blank during our call that the bus will leave at am sharp so no need to come to the next station.
Regards,
*** ***

Dear *** ***,Just to clarify Gotobus.com is an online ticketing market for goods and servicesBelow responses are based on information provided by the service provider. *** Bus Inc, the service provider, did confirm a bus broke down on the service date which customer, *** ***,
claimedThe service provider replaced with another service to the customer laterWe consider the bus company has provided the service to the customer. The hotel was booked on next day 12/for the customerThere will not be a refund fee for this customer, since the customer was trying to cancel the hotel on 12/as stated(within days)Our customer support team did receive customer call, and tried to help customer cancel the reservation with the hotel, which the hotel refused to refund, due to their policy.If customer decided not to use the return ticket, we could offer an exception to refund his return ticket. Should you have any further questions, or if we could assist you for further discussion, please feel free to contact us via [email protected] Best Regards,Gotobus.com

Dear *** ***,Thank you for contacting Gotobus.com,I have located your tickets via your phone number, the tickets that we located were from New York to Columbia, SCbooked for 8:00pm leaving from *** *** **. Please confirm above information is correct, if it is not, please provide us
your confirmation numbers for the tickets you purchased please. Should you have any further question, please feel free to contact our [email protected], Best Regards,Gotobus.com

Dear *** ** ***,Thank you for your reply,If you are looking for rescheduling the ticket, you can simply contact our support, or reschedule it online by register your account at Gotobus.com and log in reschedule it from your account. We do allow rescheduling of the ticketsHowever, for cancellation per the bus company's policy we are not allowed for these two tickets. Best Regards.Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***,Thank you for contacting Gotobus.com,We apologize for any inconvenience and unpleasant experiences you had with the servicesCustomer claim the transaction went through online with Gotobus.com but did not make any clarification regarding how this transaction/reservation was placed at
first placeQuestion as, who made this reservation, the reason why the transaction was authorized; and according to the system, the transaction/reservation was not placed by one of our staffs (for any reservation made by our staff, the system will recognize it and displays it on the booking)Also, why customer purchased a ticket online and went to the station purchase with cash ticket again without mentioning that they had made a booking online.For any online ticket that had successfully processed, the system will automatically deliver out the e-ticket to our customer via email immediatelyCustomer should be notified after they had successfully purchased the ticket online right away.On the statement, customer did claim that they noticed and contacted us after the ticket expiredThe first phone call recorded was on 2016-01-13:58:55, the ticket was issued for 2016-01-8:30pmPer policy the ticket was expired and became invalid (policy is listed online before customer book them, also the policy is listed on the e-ticket as well).Besides an authorization from the bus company, we are not allowed to refund or reschedule invalid ticketPlease understand. If you need any further clarification please do not hesitated to contact usThank you! Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Thank you for your respond, I did purchased a round trip ticket, I had to be in New York by 8-am that SaturdaySince the bus schedule been change I had to find other means of getting there, I rented a car and drove all night and I got there at am took care of my business and got back on the road, I would love to have my refund of $back to my card *** thanks.
Regards,
*** *** ***

Dear *** ***,Thank you for bringing this concern to our attention, we would like to apologize for your recent disappointment with our service,After we investigated on the issue of the complaint, we noticed there was an system error on the live-chat while customer was
trying to connect to our staffWe understand our system failure directly caused the delay assistance to the passenger, and we truly apologize for this mistake.Since this mistake was mainly caused by our end, we are happy to issue passenger “credit/open tickets” for future use within One Year .Customer are welcomed to call us anytime to redeem their open tickets, and to use them at anytime.Should you have any further question please do not hesitated to contact us!Best regards,GotoBus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
How is it a one time exception when you have up to times to reschedule and you have to pay starting at $per ticket and each time the price of rescheduling goes up each time? I only rescheduled once and I agreed to pay an extra $for thatYou are now speaking outside of what your policy saysIt is very urgent that I get to Florida for the safety of my child and myself and you guys took my moneyIf I fall into a hardship because of your unfair actions I will be contacting a lawyer about compensation for my pain and suffering
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** at this time; however, the case should not be closed until the 3rd party company responds
Regards,
*** ***

Dear *** ***,Thank you for contacting GotoBusWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encountered. However, according to our system, you placed the order on 2018-01-13:13:52; and the e-ticket was sent to you right
after that, on Jan 28, 1:PMPlease check the attachments for the evidence. Also, we do have a representative received your phone call; she has left a note on your order after she spoke with you, we have her note recorded on the systemSo we are not quite understand why you said you were not able to contact us over the phone. As our representative explained to you over the phone and email, according to our company's policy, the confirmed bus ticket is non refundableOnce you booked, the bus company would reserve the seat for youTherefore, they are not able to authorize the refund. We are sorry for the inconvenienceThank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email

To Whom It May Concern,Thanks for contacting GotoBus.com. We really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party, in that we list services online and allow you to choose
which service to takeBy searching the claimant's name, phone numbers, and email address, there is no booking foundSo we doubt if the person purchased the ticket through our websiteIf she did, please kindly provide the eTicket confirmation number, so we can help her check which bus operator it isIf not, please turn to the bus operator directly, and please remove the complaint against GotoBus.com from our profile.Thanks,GotoBus.com

To Whom It May Concern,We are sorry for the delay on replying the customerThe travel was booked with *** BusWe contacted *** Bus to check the bus status, but didn't get their replySince the customer didn't use the service, total of $has been refundedPlease allow 3-business days
to have the credits shown on the online statement.Again, we are sorry for any inconvenience this may cause.Best regards,GotoBus.com

Dear *** ***,Just to clarify, gotobus.com is not a bus operator, we are online ticketing agentYour have made the booking with *** Bus.According to the record, the services you booked was on schedule, based on *** Bus company's policy, the refund will not be authorized.This
policy has been listed in the terms&condition before your purchased the product We apologize for the inconvenience, if you would like to travel in another date, please contact us support to reschedule the ticket. Best Regards,Gotobus.com