GotoBus

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am rejecting this response:1: The transaction was not authorized by me If it were authorized then I would have utilized the tickets purchased on line and confirmed it upon arrival What email was used in the transaction for the confirmation and was my name on thereservation???2: The transaction was not caught until looking at my bank statement on 1/11/in which I immediately contacted the vendor to reverse the unauthorized charges I explained to reps who severely lacked service skills the issueThe tickets that were used was purchased by cash of the amount of $for seats number and ont he 8:pm [redacted] leaving Buford Hwy in atlant going to NYC The tickets purchased are in my possession as these are the tickets traveled on - purchase made by cash3:) Why would I look for an email confirmation if I did not authorize a transaction??? How would I know to look out for a confirmatiion and how would I know about a refund policy if I did not authorize the transaction?Bottom line is this company refuses to rectify the situation at all They are thieves and have essentially collected times the amount of the cost of those original seats For exampleThey charged my card $ I legitly paid cash of $for two seats - then they still collected another $for someone else to buy those two seats being that the reps confirmed that the 80$ reservation on my card shows the reservation was never usedIn total they earned $With a $profit that was stolen from me that the refuse to fix I REJECT what they claim unless they are seeking to rectify the situationI WOULD NEVER REFER THIS COMPANY TO ANYONE, THEY ARE LIARS AND THIEVES Regards, [redacted] ***

Dear [redacted] ***,Thank you for your feedback to Gotobus.com,We apologize for any confusion caused inconvenience, people have different interpretation on the terms "Parking Zone" and "Pick up Zone", and yet, the Parking Zone is actually next to the Pick Up ZoneTherefore, we specifically mentioned it is located (Across street of North Quincy High School) since [redacted] at NQuincy has Parking lots near by.We are sorry that you did not use [redacted] company's services, however, the seat were reserved for you on 2016-02-27,unfortunately we do not issue refunds for expired ticket which is mentioned on the "terms&conditions" agreementAlso we have 24/phone line you could contact us anytime to verify the locations over the phone, and since you have contact us hours more than the departure time, we are not able to make changes on your bookingPlease understand.Should you have any further questions, please feel free to contact us.Best Regards,Gotobus.com

This business keeps mentioning that all faults are from “ [redacted] ” and they have nothing to do with anythingI can tell you that when I talk to “ [redacted] ***” they say that since you booked from “Take Tours” they are the ones I should talk to.I went on “Take Tours” website and booked the tour there, the confirmation receipt I received was from “Take Tours”, please see the attachedAny arrangement between “Take Tours” and “ [redacted] ***” is their internal and should not concern us in any manner or form.If I read though all emails, sent to me earlier, or even to Revdex.com before the last reply; they have been very arrogant instead of being apologeticThey are not the type business I would even want to do business with ever again.They made our entire trip quite unpleasant; as a result, my younger daughter did not even go to see Niagara Falls on last day of ToursThese people have no clue, what they are into, after taking money how measurable they make life of passengers travelling.Had they been apologetic instead of being arrogant, we would have happily paid anything they wanted on top of what they had originally mentioned Since, they behaved in the manner they should have not only be refunding 100% of what we paid them, but also should pay for damages to us, as we flew from San Francisco to take this tour and ended up with real bad taste.Regards, [redacted] ***

Dear [redacted] ***,Thank you for contacting Gotobus.com,We noticed there was a system error on your purchaseWe apologize for the inconvenience caused by this errorPlease contact our support with your last digits of the credit card numbers to request the $roundtrip discount Best Regard,Gotobus.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern,Thank you for contacting GotoBusWe really appreciate your feedback and we sincerely apologize for any displeasure you may have encounteredTo clarify, GotoBus is not a bus operator, instead we are a third party, in that we list services online and allow you to choose which service to takeYour travel was booked with [redacted] ***BusWhen the customer purchased the ticket, the price was $on-way; however, the bus operator [redacted] ***adjusted the price to $one-wayWe stated in the Bus Policy ( [redacted] ):Rescheduling - With the exception of self-rescheduling online, GotoBus will charge a $processing fee per ticket for each changeIn addition, any increase in fare will be applicable to the new ticketAccording to this, unfortunately, we can't honor the refund request.Best regards,GotoBus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for answering my questionIt's not my fault that you canceled the ticket because of the stormThe day you canceled the ticket, I had to travel and use my own transportation to get to my destination and I had extra expensesThank you for giving me the opportunity to leave my ticket available for a year but I will not use your transportation service during these next years because I do not plan to travel outside of the city during that timeI insist on the refund of $ 140.00Regards, [redacted]

Dear [redacted] ***,Thank you for taking the time to share your experience and we sincerely apologize for the unpleasant experience you had during the trip.While Taketours.com only works with reputable tour companies to ensure the best travel experience and most memorable time, when your travel experience did not meet your expectation, you deserve an explanation besides an apologyWe have located your booking and your travel was booked with [redacted] Customer satisfaction is incredibly important to us and we want to let you know your email has been forwarded to [redacted] ,Please wait 2-business days for the tour operator to respond your complaint, we will forward the response via email to youShould you have any further question, please feel free to contact usBest Regards,TakeTours.com

Dear [redacted] ,Thank you for contacting TakeTours.com,We are sorry for the inconvenience and unpleasant experiences that you encounteredWe did track it back with ***, the case was closed and re-openedAs you might already knew by now, that we are an online ticket agent, the "final call" was depending on the tour operatorOur complaint specialists had just again reviewed and investigated your case recently, and re-opened this case per your request to the tour operatorSince this is our second attempt trying to solve this issue for you, we would might need you to allow us some time for our management to work with the tour operatorAll the statement including our conversation in the past, and your requests sent in the past, as well as your Medical Proof (this is the key), had been re-submitted to the tour operator on Jan 11, Our attempt was to request as much partial refund as possible for you.Status:The first reply from the tour operator on Jan 12, stated the tour operator management will make the final decision based on the documents we submitted on Jan Result:Unfortunately, we have not received the final call by nowSince this Revdex.com complaint has a time limit which might be expired in the end of this weekWe would like to give you an update on the process Once the tour operator updated the status, we will be more than happy to send you an email regarding itPlease understand.For any clarification, or anything that you want to add on this case, please feel free to contact us at [redacted] Best Regard,TakeTours.com

We already offered and agreed with the compensation to the customer for this complaintHowever, the customer seems not responding to our request of sending a formal message to us(mentioned in the reply), which is required by our procedure of getting her initial demandWe have failed to get in touch with the customer and she is not responding to our messagesFrom there this case was closed as Unresolved, we have no much control on the customer’s action even thought we have agreed with what she asked for

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] .An issue for the requested amount have been issued I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear [redacted] *** [redacted] ,Thank you for your reply,Have you contacted [redacted] or [redacted] ? From the system, we did not pull up any record with your email.Please kindly contact us via above two emails, we need more information to process the refund from youAs at this stage we still waiting for your to email us.The bus operator may have told you it takes 2-business days, however, that is after you have sent us the information we neededShould you have any further questions, please feel free to contact usBest Regards,Gotobus.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Yes this is correct Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
"I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** at this time; however, the case should not be closed until the 3rd party company responds.""L&L Tours" did contact me and left a message; however, I could not even make out the message because the caller spoke so low.Please advise
Regards,
*** ***

Dear *** *** ***,We are sorry for any confusion,I believe this is not the first time we mentioned thisWe WILL offer you the refund as requested.However, you would need to send an email to *** or *** with this Revdex.com complaint case IDWe need an record message from YOUR end to close this case, and getting your refund immediately! Should you have any further question, please feel free to contact us, Best Regards,Gotobus.com

Dear *** ***,Thank you for contacting Gotobus.com,We are sorry for the inconvenience that caused by *** *** ***, as our apology we will issue your refund for the ticket that you purchased on 12/26/2015.Please wait 2-business days for the transaction to processShould you have
any further question, please feel free to contact us.Best Regard,Gotobus.com

Dear *** ***,We are sorry for the experience you had with the bus operator,Just to clarify, Gotobus.com is not a bus operator, we are online ticketing agentIf you have an Order ID or Confirmation Number for us to track your booking, we will be able to assist you further, since we are not able
to pull up any booking record from your email address. Should you have any further question, please feel free to contact us via [email protected] Best Regards,Gotobus.com

Revdex.com:
I will follow up in civil court
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,Just to clarify Gotobus.com is not a bus operator, we are third party ticketing agentWe apologize for the experience you had with *** Bus company, based on the booking status report in the system, it was indicated the bus service you took was "On schedule" alone supported with other passengers from the same departure locationAlso after multiple attempts with *** Bus company, their staff also addressed the bus was on schedule.Based on above two information, we are not authorized to change your ticketPlease understand.If you would still seek for a further discussion, you are more than welcomed to send us email to ***If you would like to discuss this matter with *** Bus company directly, you are also more than welcomed to do so, their contact information was provided under your E-ticket. Best Regards,Gotobus.com

Dear ** *** ***,Thank you for sharing your feedback with Gotobus.com,We sincerely apologize for the unpleasant experiences you had with *** *** ***, as you might or might not know that Gotobus.com is a online ticket market for service providers to post their schedules online and provide a
convenience platform for customer who could book electronic tickets online without been at the office and waiting on the lineThe service you booked was with *** *** ***, which had a very poor review in the past few months, after we conducted a report and study on *** ***, we have already removed this bus provider from our website.We would like to thank you for sharing your feedback and reporting this issue to Gotobus.com, and please contact us via [email protected] or call us at *** to received 50% refund on your booking as compensation.Again, we are sorry for the experiences you had with one of our contractor, please feel free to contact us. Best Regards,Gotobus.com