GotoBus

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Please Gotobus do not insult meI might be the only customer who saw it fit to complain formally but please do not insult me by claiming that the temperature was too low*** told me that the bus driver was aware that the A/C wasn't working and that is why he was turning it off and on in an attempt to get it to work properlyAdditionally, he only stopped because I insisted to *** that she ask management to make him stop as we were beyond hotIf the bus was that comfortable why did the lady walk up to the bus driver and told him she wanted a seat up front because of how hot it was in the back? Look Gotobus, don't encourage erroneous information to cloud your decisionI have travelled with you many timesThe last time being in March and November prior to thatIf you feel it's not in your best business decision to refund me for the trip, then say that! But don't insult me!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I understand the prices fluctuate because I have booked in the past but the price never changes after purchaseIt normally gives you an updated price before you press complete booking which in this case it didn'tIt changed price after pressing complete booking which is what I find misleading and unethical.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is getting ridiculous. I have attached a document with screen shots of all the emails I attempted to send to [email protected] explaining that I was not satisfied with a $refund as that is not even the full price of a one way ticket.As you can clearly see in my initial response to ***'s email I made it clear that I do not care if my refund comes from gotobus or *** simply that I want to be compensated. Since gotobus clearly thinks they are not responsible I made a request that my complaint be passed on to *** and that I be provided their email address and phone number so that I may contact them about my refund.It is obvious that my emails are being erased, or ignored and I am being given a generic response. Therefore I have also attached screen shots of my bus ticket and plane fare receipts to be looked over for refund purposes.I simply want to be reimbursed for my inconvenience and extra expenditure as I never would have needed to purchase a plane ticket if the bus had picked me up at the address provided on my ticket and at the time specified
Regards,
*** ***

Dear *** ***,Thank you for contacting Gotobus.com,Thank you for bringing your concerns to our attentionI'd like to apologize for your recent disappointment with the bus operator's service due to the delay you experienced on your tripSimilarly to the airline industry, the bus carriers are
unable to guarantee arrival and departure timesCarriers try to maintain on-time departures and arrivals as best they can, unfortunately due to various circumstances (e.gtraffic, severe weather, road closures, mechanical issues etc.) buses can experience delaysI'm very sorry for any inconvenience that the delay may have caused you, however in accordance with the bus policy, we are unable to issue compensation for delayed schedulesYou can review our policy on bus general information page of our website(http://www.gotobus.com/busgeneralinfo/)The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Tickets are non-refundable, However, the bus company is willing to offer you an credit ticket to use in your next tripPlease call us to redeem this ticket before your next trip.We try to provide you with the best possible service, and when you feel that it fails to meet your expectationsHowever, we will not be able to honor your requestWe truly appreciate your feedback, and we'll help our bus operators improve their service each and every dayShould you have any further questions, please feel free to contact us via e-mail at [email protected] regards,Customer Service TeamGotoBus.comE-mail: [email protected]://www.gotobus.com Connect with GotoBus: [***:] [***:]

Dear Revdex.com, To whom it may concern: To clarify TakeTours is not a service operator; we are a ticketing agency for other tour companies. We have every desire to address your needs to our tour vendor and provide the best solution available to resolve your issue as soon
as possible.TakeTours will be in contact with you in the coming days to make our best attempt to resolve this situation and to give a proper resolution with the operator’s feed back and assistance. Please accept our sincerest apology for any trouble or inconvenience we have caused youAgain TakeTours highly appreciate your feedback as if will assist us to becoming better at what we do. Best Regards,TakeTours.com

TakeTours Once again apologize for the delayed response to *** ***’sComplaint ID ***Our management team, complaints team, and dispute department have worked very hard to study this complaint case to give the best possible responseThank you for taking the time to communicate to us why 3-Day Niagara Falls, Washington DC, Watkins Glen Tour from New York/New Jersey Tour Code:*** (EC3) did not meet your expectationsWe have every desire to address your needs to our tour vendor and provide the best solution available to resolve your issue as best possible TakeTours have worked very close with ***, and the 3rd party dispute companyWe submitted all the evidence when you place the dispute total amount of $The 3rd party and *** have actually determined that because you have send us a complaint and then officially emailed us to cancel complaint as you were happy with tour guide and bus driver, along with the official self dismissal letter signed by guests and self explaining the $dollar refund, we TakeTours have won this case in our favor and credited back the fundsPlease note that after this decision we are not longer able to process a refund for you Please accept our sincerest apology for any trouble or inconvenience we have caused youAgain TakeTours highly apprecuate your feedback as if will assist us to becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth from satisfied customerIt’s TakeTours goal to retain you as a satisfied customer and will hope to serve you good again in the future

Dear *** ***,We are sorry for the inconvenience caused by the bus operator,Please kindly send this Revdex.com case *** to *** *** ***We will processed your request of refund from there. Should you have any further question, please
feel free to contact us further. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Receiving something in the mail or e-mail is not an immediate responseThat e-mail shows a time that the purchase was processed in your "system", yet that is not when I actually made the purchaseI know this for a fact because the website took a long time to load and then crashed, so I didn't receive a confirmation until I later received the e-mailAgain, your response is not really addressing the fact that the website failed to show me a confirmation and crashedOf course, I don't have a screenshot because I purchased it on my phone in a chrome browser and thus when I reopened it, the page is automatically refreshed which removes the error page unfortunatelyHowever, if you keep any server logs like most web applications do, you can surely check your server logs and you should see that around that time I made the purchase there was indeed an HTTP POST form errorHad I known I was going to have to deal with all this and my money would be taken, I would have taken a screenshot immediately
Regards,
*** ***

Dear *** ***,Thank you for your reply,Just for record, this is the information we listed online, it was not "at ** *** ***..." We did not mentioned the word "at".Address of Bus Stop:** *** *** *** ***
*** *** ** ***, MD ***United StatesAlso you can check the map we post on the page: ***However, customer did use the services eventually, and we did offered exception for this customer to board the later busWe can not refund for this ticketPlease understand. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[i feel the response is bogusI was already charged 10$ for a late change to the tickets and then a customary 5$ charge to make the tickets open ticketsI don't feel I should have been charged the 10$ for a late change fee since it is their website that is at fault and would not allow the change in the first place.]
Regards,
*** ***

Dear *** ***,Thank you for your reply,We apologize for the inconvenienceFrom what we quote from your E-ticket (see picture), the departure point was not near the "hotel"Please review your E-ticket.Unfortunately we had provided an one time exception for your ticket when you first missed your serviceAnd based on the booking report, other passengers were boarded the bus successfullyTherefore, we are not able to offer further exception for your case, unless *** Bus company authorizes it, please understand.We strongly suggest you to contact *** Bus company on the working hour to get further solution on this case Best Regards,Gotobus.com

Dear *** ***,Thank you for sharing your feedback with Gotobus.com.We are sorry for the experience you had with ***Ticket IncAccording to the station staff - ***, she did confirmed that AC on your first half trip was on lowHowever, driver confirmed AC was on, and due to some
other travels who complaint the AC was too strong/cold on the bus, driver was keeping it on low.As to provide a comfort to you, driver made an extra stop for you as request to get refreshment. Based on ***Ticket Inc staff ***, it maybe difficult to get everyone all comfort to the temperatureAlso not further complaint from same bus service was claimed by another traveler. Should you have any further question, please feel free to contact us. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
BOARDED IN LOS ANGELES SHOULD MAKE THEIR OWN TRAVEL ARRANGEMENTS TO GO BACK TO LOS ANGELES IT DOES NOT SAY THAT THIS IS A ONE-WAY TOUR THAT BEGINS SOMEWHERE AND ENDS SOMEWHERE ELSE OF COURSE YOU HAVE TO GO BACK TO *** *** BECAUSE YOU PICKED UP PASSENGERS THERE WHAT ABOUT US WHO STARTED THE TOUR IN LOS ANGELES? IF YOU WERE SPECIFIC AND VERY CLEAR ABOUT THE NON-RETURN WE WOULD NOT HAVE BOOKED THIS TOUR I'VE BEEN ON OTHER TOURS BUT IT WAS NOT LIKE THIS THIS IS THE FIRST TIME THAT YOU DID NOT BRING US BACK TO WHERE WE WERE PICKED UP YOU SHOULD HAVE ADVISED US IN WRITING OR WHEN I WAS ONLINE WITH A LIVE SUPPORT AGENT WHEN I WAS DOING THE RESERVATION
Regards,
*** ***

Dear *** ***,Thank you for taking your time for reporting this issue,Again, I sincerely apologize for our customer services team, I will report it to the director of the Operation team, make sure that everyone is informedAlso, as our conversation over the phone, we have submitted
technical adjustment for the Royal Reward Program, I will let you know once its been fixed. Also the partial refund for the price differences has been requested as well, generally it might take 2-business days for the transaction to complete.Thank you for taking the time to send us your feedback and have a wonderful dayShould you have any further questions, please feel free to contact us via email. Best Regards,***Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the most absurd conversation I have ever hadWhat does the preposition "at" have to do with anything? "FOR THE RECORD", your buses did not pick up passengers AT THE ** *** *** or ANYWHERE NEAR THE ** *** *** or even IN VIEW OF the ** *** ***. What about this do you not understand? I'm not responding to this again, and you can keep my money, but you are wrong and your company is complete crap
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have plenty of proof that my daughter was too sick to attend the tour and that we as parents needed to stay behind back in Florida to take care of herDue to this extenuating circumstance we were unable to take the tourAttached is all the proof to let you know that we are not making anything upOut of the $that was the original payment, we are disputing the remaining $remaining balance after the *** credit card price match reduced the the charge by $Please see attachment for proof that year old daughter was too sick to travel and all other pertinent documents. All these documents prove that she was unable to goI plea with you to reconsiderAs hard working parents this is a lot of money to loseWe were all ready to go on this tour but this extenuating medical situation came at the last possible minuteWe have already absorbed a heavy medical bill and am looking towards you to have it in your heart to reconsider and give back the $as we had no possible way to go on this tour
Regards,
*** ***

Dear *** ***, We apologize for the inconvenience,However, as third party booking agent, Gotobus.com would have to follow bus company's policyIn your case, this ticket is not Refundable as you already aware it is stated on your E-ticket under Terms and Condition. Also, before all
customer purchase a ticket, there will be a "Terms&Condition" listed on shopping cart page before you check out. We are sorry that Gotobus.com can not assist you for this caseShould you have any further question, please kindly contact us. Best Regards,Gotobus.com

We would like to clarify that Gotobus is an online travel agency, you booked the tickets with *** busWe are not responsible for the lost or misplaced itemsWe have helped you contacted the bus company, but unfortunately, they are unable to find itPlease contact the bus company or policy
for further assistant

Dear *** ***,Thank you for contacting Gotobus.com,Just to clarify, gotobus.com is an online ticketing agent, we are not the bus operator, nor any offline operatorWe are sorry that you would are experiencing a increased ticket pricing from Fox Bus companyHowever, this is their
business/management decision, we, gotobus.com, do not involve or having any influence on their decisions.We suggest you to share your opinions to the bus company directly. Should you have any further questions, please feel free to contact us. Gotobus.com