GotoBus

Dear [redacted],Thank you for contacting Gotobus.com,We are sorry about the inconvenience has caused by Golden Horse Bus company, we will issue the refund for your tickets.Please feel free to contact our [redacted] for  your reimbursement.  Best Regards,Gotobus.com

Dear [redacted],Thank you for your clarification,We have contacted [redacted] company for your request of refund, they authorized refund for your daughter's ticket. Please contact our [redacted] with the last 4 digits of your credit card for the refund.we apologize for the inconvenience, please feel free to contact us if you have any further question.Best Regards,Gotobus.com

Dear [redacted],Thank your for contacting Gotobus.com,For on hold ticket or we called it an open ticket, our system or staff will charge you the service fee of $5 to process this change. As based on the record of the system, no record has shown that the customer had request a hold on their...

reservations. If customer could provide any statement or information that he/she requested a hold and paid the service of $5, we will honor the customer the tickets again. A statement could be a Bank transaction statement of $5, or Copy of email conversation with our representative who agreed to hold the tickets, etc.Failed or refuse to provide above information, that we could not process any further action as the services were provided on schedule as what customer booked for. Which is also stated on the policy, ticket is day and time specific, once it passes the scheduled time, ticket will became invalid.Please feel free to contact us in any time if you have any further questions. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The ticketing company GoToBus.com was non-responsive when I called them multiple times after midnight attempting to figure out where the bus was arriving. Although the ticket stated 12:30am, I stood outside until 1:00am before I went into the hotel to charge my phone. I was stranded and had to call my mother then request a [redacted] driver and that was around 1:40am. Still no bus showed up. [redacted] is unprofessional is so is GoToBus.com. If a company sells tickets for buses past midnight there should be an operator available in case an incident occurs. They have done me no favors. They need to provide proof that the bus showed because I have proof of the times I called [redacted] AND GoToBus.com and received no answer. I have receipts of the 2 [redacted] rides I had to purchase in order to arrive to the location they provided. Even the [redacted] driver (female) was confused as to where the bus would arrive because it was a very dark area with no signs.If need be they can subpoena the hotel video footage to see that I was sitting in the lobby past 1:00am charging my cellphone waiting for the bus to arrive. Its not a matter of me missing a bus, since clearly I was where I was suppose to be, its the matter that [redacted] and GoToBus.com wont own up to their mistakes.  Regards,
[redacted]

Dear [redacted],We are sorry about the experience you had with EastWest Bus,Your charge has been voided. Should you have any further question, please kindly contact us. Best Regards,Gotobus.com

Revdex.com:i called in on the 20th they claim there calls are not record and have no record of the call that information was never provided to me until now I feel cheated out of my money and feel they purposely left out that information to keep my money.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Dear Sir/Madam,Thank you for contacting Gotobus.com,We sincerely apologize for any inconvenience caused by the cancellation of [redacted]. As you might already know, Gotobus.com is a third party online booking agent, once your payment has submit (in other words, once you placed the booking)...

your fund will be transferred to vendor's merchant ID. In order to refund the amount we will contact the bus company and process it for you.After we received your requests for the refund, we forwarded it to [redacted] had received the demand and will refund your ticket in 3-5 business days. You can also call  [redacted] at [redacted] to follow up this case. Should you have any further questions, please contact us in any time. Gotobus.comCustomer Services Team

To Whom It May Concern,We are very sorry for the inconvenience. Total of $30 has been refunded back the customer's credit card. Please allow 3-5 business days to have the credits shown on the online statement.Best regards,GotoBus.com

Dear [redacted],Just to clarify, gotobus.com is not a bus operator, we are online ticketing agent. Your have made the booking with [redacted] Bus.According to the record, the services you booked was on schedule, based on [redacted] Bus company's policy, the refund will not be authorized.This policy has been listed in the terms&condition before your purchased the product. We apologize for the inconvenience, if you would like to travel in another date, please contact us support to reschedule the ticket. Best Regards,Gotobus.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This is a fraudulant business that puts others in dangers.  My hope is that the attorney general steps in and shuts [redacted] Bus company down immediately to protect others in the future.  This was not safe nor was it what I paid for as GOTOBUS company promised.  I spoke to the hotel and they said I could cancel with full refund and they didn't even have a reservation in my name to begin with.  I demand a full refund.  I have already contacted a lawyer and the local news to try to get this company shut down. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I understand an increase in bus fare is an issue, but that is not THE issue HERE. The issue is, whether Gotobus operates the bus or not, you can see I have one way tickets on file already. WHY MUST I PAY AS IF I NEVER HAD PURCHASED A TICKET??? I bought two round trip tickets. Fine, tickets were 40, now they're 80. Fix it. My tickets were worth $40 each and now they're 80? That means I should have a $80 credit on file. THATS MY ISSUE. THIS IS NOT A NEW PURCHASE. And the fact remains I bought my tickets from Gotobus, not [redacted]. You truly need agents who know what date it is. I don't want this ticket for 164; I want it adjusted or I want my money back. YOUR agent told me I could reschedule.  Why would I RESCHEDULE for full ticket price???
Regards,
[redacted]

Dear Uma [redacted],Thank you for being patents,We have confirmed and verified again with Tour operator L&L Travel. On 2017-05-23 Tue Tour operator have successfully operated 5 buses from the location as your group. Total 10+ tour guides were on duty on the same location. Unfortunately, according to the information provided by the tour operator, we will not issue any refund, and compensations. Best Regards,Gotobus.com/TakeTours.com

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 11670915. Your group is scamming many people by not providing clarity.   You have 495 positive reviews and still have not posted my negative review . This is a clear lack of transparency on your part. If I had read even one of my comments prior to booking, I would have taken my business elsewhere.
Regards,
[redacted]

Revdex.com:My money still had not been returned to my account . And it's still showing two payments instead of one. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The response at this stage is a mere intimation of business forwarded my complaint to the third party.
Regards,
[redacted]

Dear [redacted],Thank you for contacting Gotobus.com, We are sorry for the inconvenience have caused by [redacted] company, as third party [redacted], Gotobus.com, sells tickets for our contractors, we will investigate this case further with [redacted] company. In the mean time, please feel free to contact our...

support by [redacted] about getting back your refund. Best Regards, Gotobus.com

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. My account was double charged $160 I would like that extra $160 returned.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.my claim ia not for the price of that trip because I understand it was absolutely my mistake. What I want back is the price of the ticket I you charged me by mistake (Boston-NY) because I just order NY-Boston. You charged me 10/30 10.30 NY-Boston and 10/30 10.30 Boston-NY. It is impossible to get both buses and it was not my fault, so I want my money back 
Regards,
[redacted]

Revdex.com:My reservation was canceled - when I called on January 31st - I got only the booking confirmation without any verbal notification  about your policy - you cancel my reservation without any reason - the trip was available on-line and no any warning that trip was unavailable. When I got a trip confirmation on January 31st - no any link to your policy. This is very bad service and very rude customer service.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]