GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response.  While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams.  These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 19, 2015 during a call to our Customer Care Center the complainant attempted to register the Domain Name in question for a 10 year term. The Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them.  Once we discovered this error a refund was processed for the complainant and the error was addressed.The public WHOIS data below reflects the actual date of creation: Creation Date: 2013-12-14T19:19:34.0Z. As such, this shows that this domain was registered in 2013 and is not expiring until Expiration Date: 2015-12-14T19:19:34.0Z. Again, this is evidence that complainant’s ability to register the domain as new was a system error, a miscommunication between GoDaddy and registry.Domain Name: [redacted]Registry Domain ID: [redacted]Registrar WHOIS Server: [redacted]Registrar URL: [redacted]Updated Date: 2015-02-07T01:20:05.0ZCreation Date: 2013-12-14T19:19:34.0ZRegistrar Registration Expiration Date: 2015-12-14T19:19:34.0ZRegistrar: [redacted]Later that same day after being notified of the failed registration and refund the complainant purchased the Domain Name in question via an online transaction through GoDaddy Auctions.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and never has been the Registrar of the Domain Name in question. Furthermore the Domain Name in question was listed for sale on the GoDaddy Auctions website by a third party. The listing was not from GoDaddy itself and we are not the seller of the domain name.  GoDaddy Auctions is a marketplace for the sale of domain names from one party to another.EDUCATION:The complainant might find the following articles useful: GoDaddy Auctions FAQhttps://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase and setup of...

products and services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

The charge in question was not unauthorized as the customer provided the payment to us and then cancelled the service the following day. As such, they were offered the choice of a store credit or a refund to their payment method.

Resolution:

As requested in their complaint, GoDaddy has issued a full refund to their payment method. The posting of the refund by their financial institution may take 5-7 days. We hope to earn their business in the future and remain open to listening to any detailed feedback they wish to provide us about their dissatisfaction. We may be reached at [redacted]@GoDaddy.com. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to...

acknowledge and agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates that this is a dispute between third parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the [email protected][redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has entered into no agreements with the complainant. Domains are sold on a first-come, first-served basis. GoDaddy does not and never has participated in domain name “front-running” – the act of registering domain names after a registration search is done. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium Listings. Premium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where it is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current owner (Registrant) to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current Registrant (owner) or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEOGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and present the following.Our customer originally purchased the domain names in question with Protected Registration through the GoDaddy website. At...

the time of purchase they acknowledged the following agreements: • Universal Terms of Service Agreement• Domain Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted]GoDaddy advised our customer in December of 2012 of the steps they would need to take to remove their Protected Registration service from their domain names and prevent future billing from occurring. To date, we have never received any on this matter.  Account management is a customer responsibility and our customer agreed to this upon agreeing to our terms. Additionally, we sent multiple notices prior to the renewal to advise the customer of the status of the account. The customer's account preferences instructed GoDaddy to process these renewals and we followed their instructions in good faith to uphold our agreements with them. Instructions on cancelling Protected Registration can be found in this link: [redacted] RESOLUTION:We value our customer's business and have acted in good faith, upholding our terms with them. If the customer follows our cancellation process outlined at the link above and cancels the services we will refund the customer in accordance with our refund policies. Our refund policy is available online at [redacted]GoDaddy is happy to ask that the customer's financial institution waive any overdraft fees as a gesture of goodwill if they provide us with the proper contacts to do so. Please keep in mind GoDaddy has no influence over any decision that would be made. Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO

I am a web designing and mostly use wordpress for my websites. I usually give the wordpress login details to my clients so that they can edit and update the content.

So what happened is one of my clients copied some copyrighted article about something from some website and put it on his wordpress website. He didn't know it was copyrighted. The owner of that website filed a copyright issue and Godaady puts my whole hosting account, with other 25-30 websites on hold. All the websites of my clients are blocked now with a message "Your Account has been Suspended".

Question 1. Why I didn't get any notice before the account was put on hold?

Question 2. Why all other websites on that hosting account was put on hold when only one website had the issue?

Question 3. Why nobody from Godaddy seem to help?

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:• Universal Terms of Service Agreement• Hosting AgreementThese agreements may be reviewed at https://[redacted]The Go Daddy Hosting Service Agreement specifies that it is our customer’s obligation to maintain independent archival and backup copies of their website content.On January 19 and January 27 2014, our 24/7 support teams worked with our customer to determine why their site was not resolving. The customer claimed that we were deleting files and folders on their hosting account. Our agents assured the customer we do not remove files or folders from a customer’s hosting account. Contrary to our customers’ comments, GoDaddy did not and does not delete files or cancel the hosting plan. At this time the website in question does resolve. Ultimately, hosting management including the username and password for the account is the responsibility of the customer. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were functioning appropriately.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Ken CrockettOffice of the CEO

while I did, in fact, read the ToS prior to even purchasing my domain and hosting, I also did change my settings to ensure there would not be automatic renewal. I am glad I was able to get a refund on the hosting as that was the larger payment, HOWEVER, during my phone call on the 3rd to get that refund, I was specifically told that my domain would not be renewing. And when it renewed anyway, I contacted GoDaddy within two days of the charge - so I was not outside of the supposed 45 days, even from the first call for incorrect billing. I do not believe it is impossible to refund a charge just made, as I am very familiar with PayPal and how it functions. Denying that refund is a personal company choice, not something PayPal does not allow.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactorily met.  The business has performed this action and I consider this complaint resolved and it should be removed.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe agreements...

are found at: https://www.godaddy.com/legal-agreements.aspxOn December 11, 2015 our customer’s hosting plan expired.  GoDaddy did not automatically renew the hosting, per our customer’s account preferences, in a good faith effort to honor its agreements with our customer. GoDaddy sent notices post-expiration informing our customer the hosting may be canceled unless action was taken. After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days of service in suspended status. GoDaddy provided 20 days of hosting service in total without payment prior to cancellation on December 31, 2015.  On January 1, 2016 our customer contacted our support team to request the hosting be reinstated.  GoDaddy charges $150 fee to restore website data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and the restore fee charged is not punitive; rather, it helps offset expense incurred performing data recovery work.  Our customer is not obligated to pay a restore fee, provided they maintained their own independent backups.  It is a customer’s best practice to maintain site backups and is also a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Our customer declined a goodwill gesture reducing the restore fee from $150 to $75 with purchase of a new hosting plan.  We will honor this offer until January 25, 2016 provided our customer purchases a new hosting plan.Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, 2014 the complainant purchased a Website Builder Business Plus for a one year term during an online transaction. Go Daddy sent a renewal notice to the complainant on July 4, 2015. On July 14, 2015 per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant.  The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was taken. These notices were sent on. • July 14, 2015• July 24, 2015• August 3, 2015 On August 3, 2015 the Website Builder plan was cancelled. Shortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restore. The complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended.  After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment.  GoDaddy then held the website data for an additional 10 days before the site content was deleted.   In total GoDaddy provided 20 days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder Restore. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer’s complaint and account to which we would like to present the following.

 

Prior to the purchase of a GoDaddy Auctions membership and utilizing...

their services, our customer acknowledged the following agreements:

• Go Daddy Universal Terms of Service Agreement

• Go Daddy Auctions Membership Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

 

 

On April 9, 2014 our customer ordered the domain name in question that was listed for sale through GoDaddy Auctions.  The transfer of ownership to our customer was not completed.

 

RESOLUTION:

 

GoDaddy upheld its agreements with our customer and honored its terms of service.

We assisted our customer in cancelling their purchase and processed a refund. We then assisted them in repurchasing the domain name at a reduced price.

We have connected with our customer and advised them of the time frame for the domain name’s transfer to their account. They expressed their satisfaction with this resolution.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kind regards,

Office of the CEO

Thank you for the opportunity to address the additional concerns presented by our customer. On April 6, 2016, our customer chose to cancel all their services despite being informed the email and Website Builder plans were not refundable.  Our customer received the applicable refund for the latest domain renewal transaction. If our customer desires to recover the canceled services, the domain registration may be recoverable by our customer within their GoDaddy account by using the instructions within our support article at https://www.godaddy.com/help/recovering-expired-domain-names-5018. As the domain entered the registry redemption period due to the customer cancellation, our customer would be responsible for the associated redemption fee to recover the domain.  Since our customer canceled the email and Website Builder services, those products would need to be repurchased if they wish to utilize those services again.  As a one-time exception and gesture of goodwill, if our customer purchases a new Website Builder plan and also recovers the domain registration, GoDaddy will waive the standard restore fee and attempt to restore our customer’s website.  Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Once our customer has recovered the domain in question and purchased a new Website Builder plan, they may contact our office directly to redeem our restore attempt offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Domain Name Registration AgreementThe most recent version of these agreements can be found at the following [redacted]GoDaddy takes spam complaints very seriously and reviews each one in depth. The domain in question was suspended in order to protect GoDaddy’s network and other GoDaddy customers. The complaint was in violation of the agreed terms of service. RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service. The complainant has been provided options to resolve this matter and GoDaddy has incurred administrative costs investigating and addressing this matter. Given the nature of this complaint and GoDaddy’s obligation to address these matters we request that this complaint be considered beyond purview of the Revdex.com. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 29, 2016 the complainant contacted our Customer Care teams for assistance with synchronizing Microsoft Sharepoint and OneDrive applications. GoDaddy has worked diligently to resolve any issues the complainant has experienced. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The complainant has requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted]
Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. The complainant is attempting to gain control of the domain in question from a third-party, a GoDaddy customer who appears to have registered the domain on the complainant’s behalf.  The complainant has initiated the Change of Account process for this domain, however they have not submitted all the required information.  On June 15, 2015, our Domain Services team clarified to the complainant via email what information is still required before this process can be completed.  As a courtesy, this email has been resent to the complainant on June 29, 2015.  Our office has attempted to connect directly with the complainant as well, leaving a voicemail detailing the information still required.Once the information is submitted to, and accepted by our Domain Services team, the domain name can be moved to an account that the complainant controls.  The complainant will want to complete this process as expeditiously as possible to avoid possible cancellation of the domain name in question, as it  appears to have lapsed into a redemption period according to public WHOIS information.Our office is willing to waive the redemption fee to renew the domain as a one-time exception once the account change process has been completed, however the complainant will be responsible for the cost of the domain’s registration renewal.  This offer is ultimately dependent on the complainant’s completion of this process in a timely fashion.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.

 

The customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

The latest version of these agreements may be found at: [redacted]

Our customer enabled two-step authentication which adds another layer of security to their account by requiring a validation code every time they login which is sent to the cell phone number provided by the customer. Due to the carrier change our customer was unable to receive this authentication code. However, the two step authentication has been removed and our customer should be able to login.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. This matter has been resolved and the customer can now access the account without entering a validation code or they may re-setup with their new carrier.

Thank you again for the opportunity to address the concerns presented by the customer.

Kindest regards,

Office of the CEO

[redacted].com

GoDaddy.com

[redacted] AZ [redacted]

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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted] PS: To Godaddy support. I sent the Revdex.com an email last night stating that that the transfer had been successfully completed, the Revdex.com case had been resolved satisfactorily & that I wished to close the Revdex.com complaint. To what extant (if any) the Revdex.com's lateness in closing the case at my request (since Godaddy & I resolved the issue yesterday afternoon) necessitated your response today I sincerely apologize. Thanks again to "Lynn" from Godaddy Live Chat, Mandy O'Conner from the Office of the CEO, and last but certainly not least the Review60 Team for their help in getting this issue quickly resolved in about 40 hours instead of the 60 days I was totally dreading!!!!

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On February 4, 2014 the complainant contacted our Customer Care Center expressing concerns over another url was indexed by Google unrelated to their actual website containing a link to a GoDaddy served page. To be clear, the website in question was resolving as the complainant intended and GoDaddy has no control over any search engine's indexing. GoDaddy's technical support staff have worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We also appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry and as a gesture of goodwill we will extend the customer’s hosting service for one year at no cost to them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,