GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response.  The only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, 2014 for a one-year term. This hosting plan was purchased to replace another hosting plan of the same type the complainant had previously utilized and was canceled due to non-payment. Upon cancellation, the email credits provided at no cost with the previous hosting plan were subsequently canceled. This is the same scenario the complainant has recently experienced.On October 19, 2015 the complainant had renewed their domain name registration for an additional year.  However, the complainant chose not to renew the hosting plan at that time. Additionally, GoDaddy does not arbitrarily make unauthorized changes to customer accounts, including password changes. GoDaddy will assist customers with gaining access to an account when login information may not be known.On December 18, 2015 the complainant purchased a new hosting plan for a one-year term.  This is for the period ending December 18, 2016. We recommend the complainant make note of the expiration to avoid future product renewal problems; account management is a customer responsibility.The complainant may find the following article helpful:Resetting cPanel Email Passwords-https://my.godaddy.com/help/resetting-cpanel-email-passwords-9170Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

When I setup my account I had one specific request to run a [redacted] website on a windows server. The rep told me this was not a problem and if I was unsatisfied I’d be refunded. The site worked for a short period of time (less than 6 months) but the first problem I experienced, the support department talked to me as if I were the problem and gave me an ultimatum, use [redacted] or it won’t work, nothing they can do. So I decided I cancel and move my site to a competitor, that’s when I was informed that the refund would come in in store credit? I will not get that money back as I will never use Godaddy in the future. I hope this will prevent others from falling into the trap I did.

Thank you for the opportunity to address the concerns presented by our customer.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
GoDaddy takes our customer's privacy very seriously....

Other than as described in the GoDaddy Privacy Policy, found at [redacted] GoDaddy does not provide information to others without express permission. Our customer’s contact information may have been gathered from the Whois information on their domain name(s).
Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:

Additionally, according to the IRS, there are some known scams currently where automated calls as well as live callers are calling people indicating the IRS is going to take action against them. More information on this can be found on the IRS's Consumer Alerts page at the following link.
IRS Consumer Alerts - [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.

As stated previously, the complainant created two separate GoDaddy accounts online, purchasing the same product in both accounts. Both accounts had separate and clearly distinctive individual login data.

 

Again, the complainant was not overbilled, as GoDaddy followed the complainant's instructions for automatic renewal in both accounts in a good faith effort to honor our agreements with the complainant. GoDaddy allows customers full access over the account to modify their renewal preferences at any time.

 

We have attempted to connect with the complainant multiple times in the hopes of listening to and understanding any additional details that may be related to this case. All of our outreach attempts have been unsuccessful.

 

As stated previously, we have refunded 3 months of the Website Builder service to the complainant totaling $29.97 as a onetime exception, returned to the original payment method for the transaction.

 

Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 4, 2014 our customer made a purchase for multiple domain names via an online transaction for a one year term. At this time, our customer had selected to have the domains set for automatic renewal at the end of their current term.GoDaddy sent renewal notices prior to the expiration date on:• February 2, 2015• March 4, 2015• April 3, 2015• April 18, 2015• April 28, 2015Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customer. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.Our customer was also sent confirmation of the transaction in question on:• May 3, 2015The customer contacted our support staff twice on May 5, 2015 to request a refund, at which time they were provided accurate information and advised that they were not eligible for a refund, per our Refund Policy.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on behalf of the customer. It is then up to the Registry to decide if they will take back an order, return the funds, and the timeframe in which they would do so. In this case, the .co Registry does not allow for refunds on renewals of this domain name extension as stated in our Refund Policy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.GoDaddy has already provided the renewal money to the Registry and as such, we are unable to absorb the cost of our customer’s domain renewals.Education:The customer might find the following support articles helpful:Refund Policyhttps://support.godaddy.com/help/article/8849Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It is not my wish for this confusion. But with that said, if legal proceedings are needed then that where this circus is going to end up. Have no doubts about it! All that I want is for GoDaddy.com to remove the threat of my domain name account lockout and to restore the proper ownership, control, and use of my purchased and registered domain name opportunity and for [redacted] to release the wrongful suspension of my web hosting account so that I can ensure the removal of my website content from their servers and properly close that account. The above negative actions against my account has greatly damaged my online business goals and investments and will not go unchecked.

Named Responding Interested Parties in this case of fraud and other violations are listed Below:

GoDaddy.com

Below is the initial registration of my domain name:

Domain Name: [redacted]

Registrar: [redacted]

Whois Server: [redacted]

Referral URL: [redacted]

Name Server: [redacted]

Status: [redacted] Updated Date: 26-aug-2013

Creation Date: 26-aug-2013

Expiration Date: 26-aug-2014

Below is a fabrication of the Domain name register and SSL protection rendered by [redacted] after my domain name transfer to GoDaddy.com. No domain name verification was sent to me for verification by [redacted] after my domain name registration with Network Solutions, Register.com or after my domain name transfer to GoDaddy.com.

The SSL certificate of [redacted] was issued by

[redacted]. . on 26 Jul 2012 and is valid till

26 Jul 2014. It was issued to [redacted]. in

Scottsdale, Arizona, United States.

Domain: [redacted]

Issued By: [redacted].

contact: [redacted]

phone: [redacted]0

billing: [redacted] for new Cert.

Created: 26 Jul 2012

Expiration: 26 Jul 2014

Company: [redacted].

Location: Scottsdale, Arizona, United States

The above did not exist until sometime after I registered my domain at [redacted], and then again at Register.com and then transferred to GoDaddy.com.

After trouble shooting the DS records, DNS, DNSKEY, DNSSEC problems with my URL, my assessment of what was happening is that my URL was being split/duplicated/copied, and then forwarded to a different server so that I could never retrieve/obtain/or review any of the data that was going to or coming from my URL. In essence I would be looking on one server domain name data, and the information data that I would be looking for would be located on a different server to which obviously I do not have access to..

URL Hijacking is what it's called.

I did nothing wrong!

I only asked questions in regards to receiving assistance for the proper setup of my domain name DNS, it's URL and it's account features not working as they should have within my GoDaddy.com domain name account and why I was not being allowed proper access to them. It only became a problem because I began to ask the right questions as to why my website and domain name URL DNS was not functioning correctly and what was needed to be done to fix it. That's when it became a problem at GoDaddy.com for them to assist me with my support questions, and that's when they started singing the song of suspending my domain name and website hosting accounts because of some false reason of abuse.

My purchased and registered domain name promotes a website that promotes an [redacted] that explains how to make money online using your eBay and PayPal accounts. My [redacted] and my website are not a scam, nor does it promote spam, or hacking, or any other of that BS you get from these scam artist online trying to take peoples money and gives them nothing in return. My site and [redacted] are very helpful and useful to that average human being looking for an alternate way to make some cash using the internet..., and maybe there are other opposing entities that doesn't like that I wish to make what I know available to the general public that enables them to capitalize on the basic knowledge of what's in my [redacted].

The purpose for moving my website hosting from GoDaddy.com to [redacted] was to trouble shoot where the problems was coming from in regards to control and access of the DNS, DS record, DNSKEY, and DNSSEC of my domain name. Once I began to demand proper access and support from GoDaddy.com for my DNSKEY, DNSSEC, and DS records to be setup and established properly, it became to be a problem, I was being made to look like the bad guy because I was asking for help about my GoDaddy.com domain name account and not having the proper access to it's features. ie. Modules for the zone files would not allow input for the DS record. The text field boxes where you would enter information to set the DS record, DNSKEY or the DNSSEC would be grayed out and would not allow any input of information to set the DS records correctly.

When I began to demand the proper access to my domain name I was made to look as if I was abusive, or that my site was a scam, spam, hacking, warez, or phishing site.., and none of which is true. After moving my site to [redacted] to further trouble shoot and get a better look at what was going on with my DNS of my domain name, GoDaddy accused my site/myself of being abusive and then had [redacted] suspend my website hosting account so that I could not retrieve my site content and close my account at [redacted] properly. Since this time GoDaddy.com has threaten to cancel my domain name hosting account. Demanding that I move my hosting account and transfer my domain name away from GoDaddy.com by the 31st of July. On that date my domain name hosting account(s) with GoDaddy.com LLC will be locked. ie. I would be locked out of my domain name hosting account(s) there at GoDaddy.com and not able to edit the DNS/zone files of my domain name.

When asking for help about this and then filing complaints about this with the Revdex.com, GoDaddy.com made it seem as if I was being abusive to their staff (which I was not) upon asking for assistance with setting up the DS record for my domain name. I was being told by the GoDaddy.com support staff that they did not support the features inside my GoDaddy.com account in regards to the DNSKEY, DNSSEC, DS records in which I was requesting assistance for setting up correctly. I would ask questions like, "why does this feature in my account not allow me access to it to change/fix/or edit it?"..., the reply I would get from the GoDaddy.com's support staff is either "we don't support that level of assistance with that particular account feature.", or if I would question "why do I not have access to my domain name verification of ownership features with [redacted]?", they would say.., " your domain name has already been verified so you do not need to verify it". Or I would ask "why when making the selection of using my domain name within my GoDaddy.com account, the fields to make use of it are grayed out?" or "Why are the fields for setting up the Delegation Signer Record are grayed out?" or, I would ask "why is it that I can enter some information in the fields for the DS record, but all others are grayed out and do not allow input of information?" Or "Why am I not receiving the correct data for the www version of my domain name URL with the DNS lookup tools?" The answer would be that "they do not provide support for it.".

They are trying to destroy my opportunity!

I will not allow that to happen!

I am will not allow them to get away with it..,

They will pay for what has been done here!

Please reopen and add this to my complaint file ID#[redacted] or submit this as a new complaint for your investigation.

Regards,

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and the GoDaddy account in question to which we would like to present the following. This rebuttal is unrelated to the original issue and is an attempt by the complainant to reopen previously resolved Revdex.com Complaint IID# [redacted].  Our response to that rebuttal stated that the complaint's requests fall outside the scope of our Universal Terms of Service Agreement and are unrelated to our products and services. GoDaddy has made the decision to end our relationship with the complainant.  The complainant, in our determination, was abusive when interacting with our staff. As we have advised the complainant multiple times, we will be happy to assist the complainant in transferring their domain name to another registrar. We have unlocked their domain and emailed them the required EPP code (authorization code) needed for this process.  Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service· Domain Name RegistrationThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer registers a domain they have the option to list a business or organization as the registrant of the domain.  If they choose to do so we are required to confirm the validity of the business if a dispute should arise as the business or organization takes precedence over an individual listed on the domain registration.  Adding a business or organization is not required.Our Domain Services team has also done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.As the complainant has stated they do not have the documents requested for us to be able to confirm the ownership of the domain, we consider this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes but we wanted to provide the complainant with the Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&isc=GD...⇄ also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal attorney for further advice.  https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENA&isc=GD...⇄ we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:[redacted] Our customer purchased three domain names during the time span of June, 2 to June 19, 2014. With each purchase, GoDaddy honored our limited-time, promotional offer that was active at the time for each purchase. Post final purchase (June 19), the customer requested a larger discount for that transaction. Our staff correctly informed the customer that they cannot issue a (larger) retroactive discount. We sincerely appreciate our customer's feedback about our staff's interaction and will ensure any training opportunities that do exist are addressed.  Resolution: GoDaddy has upheld its agreements in good faith with the customer, honored our terms of service and advertised rates.   As a one-time exception we credited the customer's account with $11.00 of in-store credit that they may apply towards a future purchase.  Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In numerous emails, I have asked the Network Violations staff to specifically point out the phrases in the policy for which they feel I have violated and to give me specific examples. They have avoided this throughout most of our communications by using vague wording and simply making references back to the policies mentioned. Of the few instances where they have been more specific, the files listed were arbitrary at best. What I use the website for is no more than the type of software already supported within their recommended software list.

More specifically to what was stated in Mr. [redacted]'s response, the concept of a web server is by definition a file repository. More specifically to the reference to the Hosting Agreement, section 5 notes limitations of Storage and Plan Limits. The Network Violations staff has made reference to my use of 104GB of web storage. In the same message, they made reference to files as small as 1MB, which is hardly a drop in the bucket when talking about gigabytes of data.

Furthermore, GoDaddy sells 3 levels of web hosting services. The MINIMAL level of storage is 100GB, which is for the base level. The 3rd tier, for which I have subscribed, is noted as being "UNLIMITED" and does not have any disclaimer in the sales materials. If there is to be such a significant redefinition to the term, it would be most appropriate to make this upfront and obvious instead of relying on technical jargon for which the common person would not be expected to understand. At a minimum, what GoDaddy is doing is overselling their product by making promises for whch they have no intention of upholding.

Mr. [redacted] states his team has made a good faith effort, but I dispute this fact. If there was a good faith effort, the Network Violations staff would have fully articulated the issue with examples and would have also answered my questions for clarity. Instead, they have made my websites unavailable and knowingly used this tactic to bully their way to have me comply with a policy for which they will not explain. Furthermore, they are knowingly inflicting irreparable damage to the reputation of my research work. A good faith effort would not impose such a harsh tactic during negotiations.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wanted. It was not simply a matter of GoDaddy following its corporate procedures. I want full resolution. I want my name removed from the WhoIs database, and I do not want any connection with this domain ([redacted]) that I never purchased. If you go to the WhoIs listing ([redacted]) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call list. I have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number.

Regards,

Dear

Dispute Resolution Consultant,
Thank

you for the opportunity to address and bring clarity to the additional concerns

presented by our customer. We have reviewed this matter and would like to present

the following.
We

stand by our previous response. GoDaddy sent notices to our customer prior to

and after expiration. The notices are sent as a courtesy, and it is a

customer’s responsibility to ensure their products and services are renewed in

a timely fashion.
The domain name correctly followed the normal expiration

life cycle, and was canceled due to non-payment. Another party has since

acquired the domain. As such, we consider this matter to be resolved.Thank you again for the

opportunity to address and bring clarity to the concerns presented by the

customer.
Kindest

regards,
[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On April 2,...

2012, our customer purchased a domain name transfer for a 4-year term.On May 7, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain name in question for an additional 1-year term.  GoDaddy sent renewal notices prior to the expiration date, including on:• February 6, 2016• March 7, 2016• April 6, 2016• May 1, 2016
These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken and were sent to the email address provided by the customer for account related notices. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 31, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewal was not eligible for a refund.  Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. 
The following links should be helpful to our customer.
Turn Off Auto Renew-[redacted]Refund Policy-
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards, Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to our customer’s additional concerns.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As previously indicated, should our customer no longer wish to use the hosting account in question, they may cancel it and our offer to refund the unused months back to their payment method stands. (Note: this is not an In Store Credit)At this time we will consider this matter to be resolved as there is no further action this office can take until our customer notifies us of the cancellation of the hosting plan in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainant. In the initial complaint we were able to address each point provided within our response. As previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account.  Again, the complainant had made a modification to their domain settings by enabling domain forwarding.  This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party.  However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not working. The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and settings are a customer responsibility. If the complainant has the nameservers needed for their third-party website, our 24/7 Customer Care can assist them in the steps needed to modify the nameservers. They may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Domain Registration Agreement The latest version of these agreements may be found at:[redacted] Per our customer's account preferences, GoDaddy was instructed to automatically renew the email service in question and attempted to do so in a good-faith effort to honor its agreements with the customer; however, the customer's financial institution declined all payment requests.  GoDaddy also provided 20 days of live service at no cost and made multiple outreaches to the customer post service expiration. The service cancelled for non-payment after the 20 days of free service.  Upon repurchase of email service by the customer GoDaddy restored all emails available to the customer.   GoDaddy's pricing increased to meet current competitive market value. On two occasions calls were disconnected while speaking with our staff for reasons outside of our control. After the disconnects occurred our staff attempted to reach the customer including leaving voice mail.   Resolution: GoDaddy has upheld its agreements in good faith with the customer and we will not provide a refund for the services they have received.  The cancellation of their email plan was the result of failed payments and is outside of GoDaddy's control.  Again, account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Thank you for the opportunity to address our customer’s additional concerns.   We stand by our previous response. The website build is on hold per the customer’s request on August 8, 2016. Should our customer wish to move forward with the build they will need to contact our Website Design Team via phone or email directly. Our customer may choose to continue with the build or cancel and receive a partial refund.   Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,   Mandy O’[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's concerns to which we would like to present the following.

Prior to the original purchase of products and services, our customer agreed to the...

following agreements:

* Universal Terms of Service Agreement

* Domain Name Registration Agreement

* Hosting Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx??

The trademark infringement in question is not a dispute between the customer and GoDaddy. This is an infringement matter between the customer and another party. GoDaddy requires that our process be followed to comply with our legal obligations, resolve disputes, and/or enforce our agreements. As this is an infringement

matter, resolution via phone is not acceptable.

?RESOLUTION:

Go Daddy acted in good faith to uphold agreements with our customer.  GoDaddy has yet to receive the requested documentation from the customer which would allow us to move toward a resolution to this matter although we have reached out to the customer multiple times.

Attempting to contact departments other than GoDaddy's Trademark Department (including our legal and technical teams) in this matter is not an acceptable or proper method of resolution. The customer will need to only work with GoDaddy's Trademark Department to resolve this issue.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

RE: Complaint ID # [redacted]Dear Resolution Consultant, A link to the standard or updated “What is Protected

Registration?”, “Cancelling Protected Registration”, and “Refund Policy” does

not address my complaint. It basically says, here is our process, take it or

leave it. We, the mighty Go Daddy, need not tell you anything about the problems

this customer had in trying to cancel the privacy policy. We, the mighty Go Daddy,

need not do anything to ensure this paying customer, that any private information

collected (license, passport, etc.) for the purpose of removing the privacy has

been properly and securely deleted. We need not admit that our customer support

failed to appropriately guide our paying customers on how to make the changes

needed to make on our online systems.  We, the mighty Go Daddy, need not admit that in spite of our policy, that

we required this client to send his private information via regular email. We,

GO DADDY need not bother recognizing that normal changes in business practices

may make it virtually impossible to remove the privacy policy due to our archaic

practices and lack of communication with clients.
The only information received by the Revdex.com agent and therefore

me, as the customer filing the complaint, is the link to their policies. Go

Daddy’s process, communications (both email and technical support are

disconnected from each other keeping the customer in the dark).  None of the problems I encountered and

reported have been addressed. There is no evidence that the complaint or

customer is incorrect, there is only links to the standard/updated policy.
I‘d rather leave this complaint open and unresolved for any

future victims to realize the kind of company they will be dealing with when

they pay for a service with Go Daddy.Thanks for your consideration,[redacted]

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On...

March 13, 2016, our customer purchased Online Bookkeeping for one month with one of our customer care agents. The customer was advised the service would renew automatically unless they took action to prevent the renewal. Account management is a customer responsibility.On April 13 and May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 23, 2016, our customer contacted GoDaddy and was correctly informed that the Online Bookkeeping renewals are not eligible for a refund.
We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy