GoDaddy.com

The system I use is a Mackintosh running OS EL Capitan. There is no support in the new operating systems for POP or POP3 because they are considered obsolete. You mentioned an email sent to me that  I haven't received. Please send it again. I'd love to read it.As for upgrading to IMAp under a new plan you charge $93 per year. I will not upgrade to that price since most services providers offer IMAP at no extra charge.I have had my domain and email with your company for 6 years. The first 5 under my administrator account and lately under my own account to which I signed assuming this kind of practices would not happen (upgrade or else...)As for the terms and conditions. they have never been shown or clearly indicated to me  in your website other that agreeing to them, or with a written contract where all the hidden conditions could be checked. I have agreed to your terms in good faith without having seeing them.I bought Website builder, a system that cannot be exported; where is that explained in you promotional materials?I bought SEO Search Engine Optimization within my account ($45 a year) This SEO did not work and ruined part of the Website Builder set up of my site in which I spent many hours of work and I had to redo. When I called about his problem I've been informed that "Ah, you have to upgrade to Website Builder Plus for this to work" I asked for a refund and you have graciously removed the service and refunded me.I lately have signed up for two extra years of domain and Website Builder.I will patiently wait for these two years to be over, demanding that the service I bought in good faith will continue to work for my business at no extra or hidden charges.And, I feel you will not do anything to satisfy my complaints or other of your customers (I know for a fact of all the complaints about Goddaddy services), about reduction in functionality. Your business model is obsolete and not transparent. Google and even Comcast offer IMAP and other services at no hidden charges or progressive upgrades. Since this material will be made public I hope it will serve other customers s a warning and to choose carefully which companies to work with.
Kindest regards,
[redacted] X. [redacted] Architect, NCARB
[redacted].com

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the customer’s complaint to which we would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement • Hosting Agreement Copies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspx The email our customer received is part of a phishing scheme and is not a legitimate email from GoDaddy. GoDaddy’s security teams are aware of the issue but we simply cannot proactively predict illegitimate actions from “the bad guys”. We recommend that the customer simply delete the email and do not engage with the sender. They may also want to take any needed steps to ensure their system was not negatively impacted by malware or a virus.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.  EDUCATION: Should the customer receive an email from GoDaddy they are concerned with, the customer may contact our support teams at ###-###-#### or via chat at Support.GoDaddy.com. The following articles may also prove helpful. Email phishing: Think before you linkhttps://garage.godaddy.com/smallbusiness/secure/email-phishing-think-link/ ...⇄ customers: Beware of email phishing attemptshttps://garage.godaddy.com/godaddy/godaddy-customers-beware-email-phishi...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

GoDaddy is hiding behind their lawyers. Yes, it was a [redacted] error - but it was an error that made the Quick Shopping Cart not work correctly. The error was not just about rates - it changed how the system worked (it allowed orders over 13 ounces to select [redacted], which is incorrect - costing me considerable money in postage). GoDaddy's customer service then instructed ME, the end user, to get with [redacted] to fix the rate tables uploaded to GODADDY'S SYSTEM. How does that make any sense? If ICANN screwed up how GoDaddy's domain names resolved... would they just tell users to contact ICANN?

How this should have been handled was GoDaddy's developers should have worked with their [redacted] liaison to fix the problem. GoDaddy's announcement of just don't use [redacted] was lazy and poor customer service-  and ignores the fact that some people's business, like mine, rely on the [redacted] shipping option as a competitive advantage. The only reason I was able to get to the executive level with [redacted] to get this fixed was the $150,000 per year I spend with [redacted] - and it still took the better part of 3 days to accomplish.

I am extremely disappointed with how little GoDaddy cares about their customer's success in general and considering the large breadth of their products that I use, mine in particular.

GoDaddy's response, accepting no responsibility, tells me that the next time something like this happens, they will respond the same and do nothing. I will be looking into other options for not just my shopping cart, but also all of my domain names, e-mail marketing, hosting, and other IT services.

[redacted] options now work correctly in GoDaddy's Quick Shopping Cart product thanks to the hours I put into tracking down the right person within [redacted] and spending 3 days working with them. Thanks for nothing, GoDaddy. '

Regards,

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On June 18, 2016 our customer purchased a web hosting plan for a 3-month term via online transaction.  Later the same day our customer canceled the hosting plan.On June 21, 2016 our customer contacted our customer care team to request a refund for the hosting plan in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer via phone and have been unsuccessful.  Upon review it was determined the transaction in question was eligible for refund per our Refund Policy.  As such, the requested refund in the amount of $25.77 has been submitted, payable to the original payment method our customer used in the transaction. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ On March 16, 2015, the hosting account was initially purchased for one year with one of our customer care agents. On March 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainant. Account management is a customer responsibility. On April 25, 2016, the complainant contacted our support team to request a refund for the renewal transaction. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per our Refund Policy, the complainant has to cancel the hosting account within 30 days of renewal to receive a full refund. The transaction in question is beyond refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I thank you for helping resolve the matter and with helping get into my account

Regards,[redacted]

Hello Terri,
Thank you for your response to my complaint.  Firstly, it is polite that a customer care representative begins a response with a greeting, such as 'Hello' or 'Good Afternoon'.  This allows the customer to establish a direct line of communication with the business, resulting in an increase in customer satisfaction.
 
Terri, I have attached a screenshot which clearly demonstrates that I am a GoDaddy customer - which, as a result shows me logged into the account.  The person making this complaint is a 'sub account holder', meaning that the relationship and agreements with Godaddy are also bound to this customer too.  Please do not attempt to shift the blame to someone else, making it seem as if it was not his/her fault.
Secondly, you mention that 'The domain name was properly moved out of the initial account and into an account designated by the account holder. '.  Your emails clearly state sent to me state that: 'If you wish to undo this, please email undo@godaddy.com'.  I did do this, and my final email CONFIRMED that I would like the domain moved back into the original account.  This was not done however, and as a result GoDaddy did not uphold agreements 'with our customer in good faith'.
In no communication to GoDaddy did me (the account holder) mention that this was to do with a 'third party dispute', and the 'multiple emails' were due to issues not related to the domain name.  You mention 'possible' which no facts back this up.
 Terri, I wish to resolve this peacefully.  As a result, I am giving you a direct line of communication option to send (the account holder) an email from the Office of the CEO (Your email) DIRECTLY.  I do NOT wish to receive a phone call, as a result would like to resolve this as soon as possible.
 
I look forward to your email.
 
Very truly yours,
[redacted].

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns provided by the [redacted]plainant. We have reviewed this matter and would like to provide the following.GoDaddy is not the registrar of record for DomainsPricedRight.[redacted]. As such,...

GoDaddy is not the legal or business entity and has no association with domain names registered through DomainsPricedRight.[redacted].Any domains registered through the website DomainsPricedRight.[redacted] show the registrar of record as Wild West Domains, LLC. The [redacted]plainant may consider addressing this issue with the proper registrar listed in the public Whois Database.Thank you for the opportunity to bring clarity to this matter.Best regards,[redacted]Office of the CEO - [redacted]

There are a few things very wrong with godday's arguments.
1 Godaddy's policies do not supersede the law.
2 Godaddy used the in 2014 pre approved status of another godaddy account (acc 1 where all the auto renewals have been turned off) to collect for the account opened 2015 (acc 2) with the disputed transaction.
Interesting to add is that A godaddy representative has stopped all auto renewals on my request. So if it is godaddy's position is that a pre approved status with [redacted] overlaps accounts, then why not the turning off of auto renewals. The date of pre approval can be found in [redacted] and was given in 2014, but again, not for this account.
I'm trying to avoid having to report this transaction as unauthorized to my credit card company, but there is no way I will let this stand as is. In the phone conversation, godaddy blamed the dutch, but in their response here, they don't say anything about which law governs this sale. If I remember correctly, I had to pay sales tax...so that may have something to do with it. But since I really don't know, it would be useful if goddady would clarify so I can take appropriate action in the country/state that governs the sale.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 I would like to see where I agreed with there anti spam policy.

I would like to see a signed agreement.

I used Godaddy hosting for several websites and files. Some of the files were simply hosted by Godaddy for downloading on other websites. This processed worked fine for several months, however, in October 2014 downloading of these files no longer worked. I called multiple times and spoke with about 7 different people, including multiple supervisors. Not only were they unable to fix the problem, things only got worse as my websites experienced outages (even after I was assured that this would not occur). I was initially told the outage would only last a couple of hours. Later I was told it could be up to 48 hours. Once this was resolved there was no effort to fix the original problem despite the fact that I was assured that one or more tickets had been opened. On my last call, the supervisor implied that it was my fault the issue had not been fixed. I was disconnected several times which showed in their records as me hanging up. Also, I was told to remove the spaces from file names, which I did. The bottom line is that there is no follow through and no accountability within the customer service and tech support functions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered a domain, and hosting for a year. On the day I was planning on building website they cancelled my account, and refunded my money. The problem is that I paid someone a $150 deposit to build my site that day. GoDaddy cost me $150... They said they had a verification request, and I had to upload pictures of my ID and Credit Card to reorder my domain. Then they would re-charge my. They already had my money, and nobody could tell me what they needed to verify. Huge hassle! Now I am stuck, having to wait on them to reschedule building my site. Do yourself a favor, and buy your domains and hosting elsewhere or you might find your whole business on hold while you wait for them to verify that you actually are a real person. What a pain... Day is ruined!

Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did have a representative, [redacted], call me today and offered to refund me the total amount I requested in this complaint. This resolution is satisfactory to me as they did not offer any other solution, such as "we have completed the design of your website as per your request" OR "we would like to complete the design of your website as per your request".  It would not be an accurate statement for them to say that they upheld their service promise to me and it seems that they have done nothing to resolve that issue. Furthermore, they did not mention anything about "earning" my future business and for me to have waited for a call back from someone for 4.5 days is unacceptable. I feel that my demands to receive what I paid for within the time that I paid for it made them ignore me completely and the call today was to "hush me up" so they can say they have satisfied my complaint with the Revdex.com. It is not my intent to carry this further since the refund has been issued per an email I received from [redacted]. At this time, I consider this complaint resolved, BUT I want to be clear on my stance that there is a SERIOUS problem at this company that needs some attention. There are too many instances of others with the same or similar complaint and this seems to have been a consistent and constant problem. As for me and my business ... we will sever all ties with Godaddy.com as soon as possible.

Regards,

 

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•    GoDaddy Universal Terms of Service Agreement

•    GoDaddy Quick Shopping Cart Agreement

The latest version of these agreements can be found at: [redacted]

On September 26, 2014 the complaint purchased a Deluxe Quick Shopping Cart during an online transaction through the GoDaddy website. They subsequently upgraded to an Unlimited Quick Shopping Cart and requested to receive discounted pricing for the upgrade. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception we have a provided the complaint with a refund of $50.00 against the cost of upgrading their Quick Shopping Cart. This reflects the pricing the complainant had requested.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kind regards,

Office of the CEO - GoDaddy

###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I would highly recommend that GoDaddy print their "Store Credit" policy on their receipts versus burying it links that are difficult to find. In addition, I would recommend that they train their customer service/sales representatives to clearly state the policy especially when I customer specifically asks about cancellations and refunds. 

I do appreciate that they have refunded the payment and also appreciate that they have placed a call to me to ensure I am satisfied with the resolution. However, it would have been nice if I didn't have to report them to the better Revdex.com to get a response.

Regards,

Dear Dispute Resolution Consultant

Thank you for bringing the customer's additional comments to our attention.

[redacted] and GoDaddy are two separate companies. As such, our customer will need to contact [redacted] to resolve any outstanding concerns related to the services provided by [redacted]. GoDaddy maintains no control over the agreements between our customer and [redacted].

If the customer has information they wish to share with us in an attempt to bring clarity to the situation we welcome that information.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I want my domain back that I have owned for approximately 15 years.  This [redacted] racketeer has no business using a local construction company’s trademarked domain to point to a fictitious [redacted] website for women’s purses.  These are fraudulent actions that are crimes, plain and simple.  Go Daddy knew when they sold my domain to the [redacted] that it was mine.  This is blatantly obvious with the previous complaint that I filed with the Revdex.com.  I do not care if they sent me e-mails wanting to sell my domain to me.   I did not want to buy anything from them and already had the domain hosted/registered with another company.  These are not honorable advertising and business tactics.  What GoDaddy has done is ransomed my domain and offered it for sale for a mere $15-$20 and sold my livelihood to some [redacted] in China that is misleading Americans and other people around the world that they are buying [redacted] purses, when they are buying “knock offs”.  I believe the news media and the general public would find this appalling:  that an American company would resort to panhandling American companies’ websites and names to undeserving crooks overseas that can use the websites to boost their presence and criminal activity in our economy.  GoDaddy can erase its wrong doing and stop this crime by merely instructing this [redacted] crook that it issued the domain in error and refunding his money.  This [redacted] has no legitimate use for the domain, other than stealing my customer traffic to sell his “black market” purses, and he has essentially stolen my primary means of advertising for my business.  There no telling how much money I will continue to lose.  If the Revdex.com endorses this type of criminal business activity for one of its “members”, it will be an injustice for consumer protections.  GoDaddy knows what it did and is doing is wrong and needs to correct its actions to remain a reputable business, one that can be endorsed by the Revdex.com.

Regards,