GoDaddy.com

I have had a pretty decent experience with this company until the situation I am reporting here. To me, the company is making a significant money grab, and it equates to a bait-and-switch scam in my opinion. My original plan, and part of what drew me to Go Daddy, is that I got up to 10 e-mail addresses with my yearly subscription. Starting with my next renewal, however, they have changed that policy to 5 e-mail addresses, with an added $1.50 per month above the 5. Well, I have 8 e-mails, and this increase has come close to doubling my yearly costs for this service. I have held out on switching services for my business because they have been fairly responsive, and I have not had major problems with the e-mail. I will now be looking for another service for both my e-mail and my website. Their website builder is very buggy and not user-friendly. I had dealt with this because I was pretty happy with my original site build and just decided not to update the site. Based on this money grab, however, I will not look very closely at moving everything away from Go Daddy. Maybe enough migrations away from this company will impress upon the owners that they are rich enough and that they should have had little more respect for their customer base.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 15, 2015 our customer purchased a domain name online via GoDaddy Auction. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. As a safety measure, GoDaddy holds domain names for five days prior to moving them into a buyers account. Our customer was informed of this process and assured the domain name would be moved to their account on the 6th day after the purchase. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. On December 21, 2015 the domain name in question was moved to our customers account. They have since transferred the domain name away from GoDaddy to another provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn July 15, 2005 our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain name. On December 18, 2009 our customer activated this free hosting plan. The domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. A notice was sent to our customer’s contact email on March 23, 2016 advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no charge. Should they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 16, 2015...

our customer upgraded an existing 1-page Website Builder plan to a 10-page Business plan and renewed the service for a 1-year term, term ending February 28, 2016. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 28, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew service in question and attempted to do so in a good faith effort to honor its agreements with our customer however, their financial institution declined payment. GoDaddy sent a renewal notice prior to the expiration on February 18, 2016.  GoDaddy also sent notices after expiration on:February 28, 2016March 11, 2016March 19, 2016These notices informed our customer their service was at risk of being canceled unless action was taken. GoDaddy must rely upon its customers for information such as the use of a new email address. Account management is a customer responsibility.After expiration, GoDaddy provided 10 days of service at no cost, and another 10 days in a suspended status. GoDaddy provided 20 days of service without payment prior to cancellation on March 19, 2016.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 11, 2016 our customer contacted our customer care team and purchased a new Website Builder plan for a 3-year term. Their request for credit is not applicable. GoDaddy will not absorb fees due to our customer’s failure to renew their service in a timely manner. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Godaddy's detailed response with an education course is annoying beyond words!  Forwarding links to 'read about their policies', has no bearing to the problem at hand... all policies are out the window, when a purchased product was never installed by customer support to being with!  To cover this mistake, they have NOT gone out of their boundaries to deliver a 'good deed' as deemed.  I appreciate the Revdex.com for their immediate action to retrieve my refund... thank-you.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with service outside our agreed scope of support or compensation for their decision to not accept assistance from members of the Management Team in our Customer Care Center. When the complainant refused to accept our offer to help them they removed our opportunity to resolve any outstanding issues that they may have been experiencing.We do appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Per GoDaddy’s agreement with the Internet Corporation of Assigned Names and Numbers (ICANN), we must add valid contact information to the Whois directory for each domain name registered. If the complainant did not purchase Private Registration from our affiliate company, Domains By Proxy for their domain’s WHOIS data we have no control over this decision. As a onetime exception we will provide the complainant with a $10.00 (USD) credit to GoDaddy account. This will cover the cost of adding Domains By Proxy to one of their .com domain names (or other eligible domain extension) for one year. After the one year expires they will need to pay full, normal cost for the service. If they choose to cancel the service it will be their responsibility to manage the privacy account. This article should be helpful in understanding privacy: https://support.godaddy.com/help/article/420/adding-private-registration-to-your...⇄ you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxOn September 21, 2011, our customer purchased their domain name and hosting account for a three-year term.  Automatic renewal was enabled.  GoDaddy also sent multiple email notifications reminding the customer that we would be renewing their services on:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014On September 21, 2014, as instructed by our customer’s account settings, GoDaddy attempted to renew their hosting account, SSL certificate, and domain name; however the charge was declined (this is the large charge to which our customer referenced in their complaint).  The following day, September 22, 2014, GoDaddy was able to successfully renew the domain name for another three-year term and a receipt for the purchase was emailed to our customer (this is the $69.00 charge referenced by our customer).  On October 1 and 11, GoDaddy made a second and third attempt to renew the customer’s hosting account and SSL certificate, but these, too, were declined.  Each failed renewal attempt triggered a notification to be emailed to the customer.  On October 9, GoDaddy received a chargeback inquiry for the domain name renewal for the amount of $69.00.For the first time since September, 2011, our customer contacted our support staff on October 29, 2014, stating that they sent a certified letter telling GoDaddy not to renew their services.  Unfortunately, we have no evidence of any letter sent by our customer.  Furthermore, GoDaddy can take no action within an account based solely on a letter.  No changes can be made to a customer’s account without proper account validation which is accomplished via telephone or chat with our support staff.  However, our customers can log into their GoDaddy accounts and disable automatic renewal at any time.  Account management is a customer responsibility.  During the customer’s conversation with our support staff on the 29th, automatic renewal was turned off for the domain name.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  Because the domain name renewal is well beyond our refund period, we will not be providing our customer with a refund.  Education:The following GoDaddy Support articles will be helpful in the future to our customer for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As explained in our original response, when the complainant accepted our terms, they agreed that if they canceled a purchased product that included a free domain, the list price for the domain would be deducted from any refund. In addition to the domain being provided at no cost, the complainant received a reduced rate for the hosting that was less than the list price for the domain.The complainant has been provided the refund they are entitled to for the time that remained on their email plan when it was canceled. GoDaddy will not be issuing any further refunds in this case.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted]. Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

GoDaddy consistently hide behind "refund policies" in order to increase their profits. Minimal effort (email) to contact individuals about renewals allows GoDaddy to take money from hardworking people on a regular basis. If domain are not used or there no usage. AT ALL, this company should do a better job of notifying people. Sure, $30 is not a lot for a million dollar business but I hope my efforts to expose the "little" things will have an impact an encourage customers to use a more honest company.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer valid. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately.  We spoke with our customer and renewed the domain name at the regular rate as a one-time exception. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]

[redacted] Phone [redacted] Fax

I have been harassed day after day with phone calls, texts, emails, etc., from Go Daddy as I chose NOT to renew any domain I held with them, or my website. Even after calling them and speaking to THREE different supervisors, they are STILL harassing me!! They think they're slick when you tell them not to call, so they bombard you with emails, and text messages!!! This company should be brought down!!! This has been going on now for over 3 months!!!

I like their prices over all, but I really hate that they sell your information if you don't pay for the identity production to just about anybody. Every time I purchase a new domain, for the next 3 or so months after that, I get flooded with phone calls at just about every hour of the day and night for webdesign contractors, SEO consultants, etc... just about everyone under the sun that does anything website related.

It's not bad enough the people that Godaddy sells my info to call and spam me all hours of the day, those annoying peddlers also resell my information to even more people so I still continue to receive calls and emails even months or years after I have purchased the domain.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have cancelled all of my domains/products and my account is paid up and in good standing.  They required me to fill out several forms in order to cancel my 'protected domain' and Godaddy account, which I did.  I have done everything they have asked and they still will not release my credit card from billable status.  The whole thing has been an attempt to wear me down, so they can continue to bill me.  They will not allow me to remove my credit card unless I give them another one.  Total scam!!! 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter further and would like to present the following.On April 18, 2015 our office contacted our customer via phone to discuss the steps needed to cancel the domain name in question and remove the payment method from the account.  While our customer was unable to go through the process at that time, instructions were provided via email on the steps to complete the process.On April 20, 2015 our customer logged into their account, canceled the domain and removed any payment methods previously provided.  As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They did not speak to the horrible service that was provided... while yet their claim through media and PR is that they have the 'best' customer service.  They also did not speak to the fact that their technical staff could not fix, but did break the name servers multiple times and could not tell me why even after 3 calls and sitting on hold for days.  Plus did not respond to the emails lost and business potential lost along with my time lost with their technical mistakes.

Regards,

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

The latest version of this agreement and other legal agreements may be found at: [redacted] Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain name. Prior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automatically. Account management is a customer responsibility.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

As a onetime exception, a refund has been issued for the most recent renewal of their domain. Our customer will need to cancel the domain name prior to the next renewal date to avoid additional charges.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

[redacted] Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response that this person gave proves my complaint to be valid . The person claims that the system works because they sent the emails. I have customer I have known for 15 years and three have now said they never got the emails when you try to talk with god addy people they sit there giving robot responses to cover up the issues they have. Also the person responding to this is uneducated on their own product, the new version of go daddy's website version 7 fails to offer Photo gallery options. The Revdex.com needs to really review this company's rating the [redacted] is now involve because false advertisement is still a crime. After all godaddy felt a BS response was better then a supervisor with power to call a customer that has been with them for ten plus years. I my complaint is valid and will be resolved in the court system shortly. go daddy with also be receiving poor reviews and a new utube campaign will be started to make all aware of their substandard service.

Regards,

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 16, 2008, our customer purchased 2 domain names and...

GoDaddy’s Website Builder, each for two year terms, via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Between August 2010 and August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration for two year terms and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple notices pre-expiration to our customer.  These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmation notices following each transaction.  Account management is a customer responsibility. On August 26, 2016, our customer contacted GoDaddy’s customer care to request refunds for the latest product renewal transactions.  Our customer canceled the Website Builder and was refunded the same day.  The domains in question are not refund-eligible. The automatic renewal preference on the domains have been disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided all applicable refunds totaling $195.41.  If these funds have not been credited to our customer, they would need to contact their financial institution to determine the status of these funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed the complaint's correspondence and the account in question to which we would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the...

following agreements:* GoDaddy Universal Terms of Service Agreement* GoDaddy Quick Shopping Cart Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: [redacted]We appreciate the complaint's feedback regarding Quick Shopping Cart integration with [redacted] and have worked vigorously to resolve all of the technical issues they are experiencing. One of the main reasons for the integration was to help our customers increase traffic to their store by letting their customers shop for products on [redacted] and then completing their purchases via the Quick Shopping Cart storefront. Please understand that GoDaddy has no control over any limitations [redacted] may have. Resolution:GoDaddy has upheld its agreements in good faith with the complainant.We will be happy to provide the complaint with six months of our new Online Store service at no cost or if they would prefer to utilize one of our other shared hosted solutions we will also provide them this same offer, six months of service at no cost. Should they desire to take advantage of this offer they can contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax