GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 5, 2014 the complainant purchased a Dedicated Linux Server for a one month term during a call to GoDaddy’s Customer Care Center. They subsequently renewed the server on a monthly basis on:  • January 4, 2015• January 28, 2015• March 9, 2015On March 9, 2015 the complainant contacted GoDaddy’s Customer Care Center and requested assistance to enable the backup function on their Dedicated Linux Server.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  At this time the complainant’s Dedicated Server has been rebooted and the complainant can again reinitiate a backup request. Prior to rebooting the complaint’s Dedicated Server the associated websites remained active and did not impact GoDaddy’s 99.9% Service Uptime Guarantee.As a onetime exception in appreciation for the complainant selecting GoDaddy as their hosting provider we have added two additional months to the term of their Dedicated Linux Server.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 14, 2015 the complainant purchased a Deluxe cPanel Hosting plan with a Dedicated Hosting IP for a one month term during an online transaction. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. On March 17, 2015 the complainant cancelled their Deluxe cPanel Hosting plan with a Dedicated Hosting IP.Without first requesting a refund from GoDaddy the complainant has requested their refund through the Revdex.com complaint process.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy GoDaddy has provided the complainant with their requested refund. Please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Canceling Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Workspace Service Agreement

 

The latest version of these agreements may be found at:

One of GoDaddy’s representatives was attempting to walk the customer through backing up their .PST file (used by Microsoft Outlook to store email, contacts, etc.), prior to the customer deleting unwanted email.  This backup would allow the customer to restore any deleted emails, if they later needed anything back.

 

During the call, in an attempt to view hidden folders and files to locate the .PST file, the customer accidentally hid their folders, making them appear as though they were deleted.

 

Resolution:

GoDaddy has upheld our user agreements in good faith. We have shared our customer’s experience and feedback with our Customer Care Center management team in an effort to act upon any training opportunities that may exist.

 

GoDaddy has followed up with the customer to remove the Hidden attribute of the “missing” folders and files. We now believe all concerns are resolved.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

I inbested close to $1,000 dollars in Go Daddy web design services to assist me with developing a new website. I was asked to provide content for my website and they would take that information and create an initial layout of my site. After painstakingly providing content what Go Daddy delivered to me was a novice built framework with no creativity or expertise at all. It look like a beginner was given the task of developing my site. All that was done was little more than words thrown on a page. I supplied examples of websites via urls, descritions of what I was looking for and it did not appear that any of it was taken into consideration. After the initial layout I was asked to provide changes which I did. I was then told that they could not make changes only edits and changes would need to be done at my 30 minute free updates. I could not do anything myself at this point because my site was not released. I called several time seeking assistance and most of the reps appear clueless. They ability to enhance my site seems minimal. At this point I am wondering what I paid $1,000 for. They have done nothing to earn a dollar.

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer took advantage of a promotion GoDaddy offered when their services were initially purchased and received a discounted price for those services. Per our customer’s account preferences, the email and storage services were renewed upon expiration for another three years, a renewal equal to the most recent service period. GoDaddy invested in the hardware and infrastructure of our Workspace email to make it faster, more reliable, with better spam-protection. We've also doubled email server capacity to increase the speed at which messages are delivered.  We remain committed to providing our customer with the best value possible — great business email with unrivaled support at very competitive pricing. The email plan and addresses our customer had created within are still active and receiving messages.  The automatic renewal preference for the services in question has since been disabled, instructing GoDaddy not to automatically renew upon expiration. GoDaddy is unable to provide the refund requested by our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Buy Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 4, 2015, the complainant purchased GoDaddy’s Domain Buy Service via an online transaction.  This service enlists GoDaddy's Domain Buy Service agents to attempt contact with a current domain name registrant and potentially negotiate a sale of the domain name registration. Our customers are required to provide a minimum and maximum offer amount they would agree to pay during a negotiation.  This information was not entered by the complainant until August 26, 2015.On June 19, 2015, despite not yet receiving the complainant’s minimum and maximum offers, our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant, but were unsuccessful.  On August 26, 2015, the complainant entered their minimum and maximum offers for the domain in question.  Our Domain Buy Service agents again attempted to negotiate the purchase of the domain in question on August 31, 2015.  They were able to connect with the current registrant, who did not wish to sell the domain in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not provide GoDaddy’s Domain Buy agents with the requested offers until August 26, 2015, any negotiation attempts were unable to move forward until that time.  Our Domain Buy Service agents have provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The Domain name with the .com was not mine never was this is why I bid on it. As for the email being cancelled I was  NEVER NOTIFIED IT WOULD BE CANCELLED and when I call support to see what happened to my email account (WHICH IS WHAT THIS COMPLAINT IS ABOUT. THE EMAIL  THAT I WAS TOLD NEVER EXISITED)  I had an email with go daddy and 12 hours later it was gone and I was told never existed because they were unable to.find it in their system. So I am calling Go Daddy out on their bogus answer. I will never renew anything I have with go daddy after this incident not would I recommend go daddy to anyone. My business email was deleted without notice. And when I inquried I was treated like I was making it all up. 

Regards,[redacted]

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to bring clarity to this issue.

 

Our logs indicate that the customer enabled automatic renewal on November 21, 2012. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.  

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

 

We stand by our previous response.  Although it is now outside our Refund Policy time frame we will make a one-time exception and refund the customer if they choose to cancel the domains. If the customer elects to keep the domains they are receiving proper service for payments applied.

To assist our customer and ensure that their automatic renewal settings are correct, we are happy to review their account with them at their convenience.  They can schedule a time to do so by contacting us at [redacted] or call us at the number below.

Thank you for the opportunity to address this concern.

Kindest regards,

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Goddaddy "forgot" to mention that they have cancelled my domain with them 20 (twenty) days BEFORE the official expiration date by the JP domain name authorities and held me hostage of either loose the domain or pay them the ransom of $140, they have also falsely claimed (you can ask them for the transcript of my written chat with their customer support agent) that this is a fee charged by the [redacted] authorities and not by them, and this is also the way it is drafted on the invoice that I have received (and attached for you a copy as well) claiming that it is an EXTERNAL charge.

For your information, the [redacted] authorities charge redemption fee during the 19 days AFTER the expiration date and not before.

I am convinced that once the [redacted] authorities learn the fraudulent action of Godaddy that claims to charge redemption fees on behalf of them, they will cut their business relations with them, it is simply a fraud. 

Thank you for your efforts,

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 14, 2012 the complainant purchased the domain names in question via an online transaction for a two-year term.On April 7, 2014 the complainant renewed each of the domain names for an additional one-year term and also added Protected Registration services to the registrations.Our Protected Registration service; which the complainant had added to their domain registrations, is the highest level of protection for a domain name that GoDaddy offers.  This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain names from being canceled or transferred without proof of identification.On April 24, 2015 the complainant completed the process for removing the Protected Registration service from their domain names.  The domain names in question are now in an expired status and may only be renewed by the complainant’s intervention.EDUCATION:The following GoDaddy Support articles might be helpful in the future to the complainant for managing products and services:Canceling Protected Registration - https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Products -https://support.godaddy.com/help/article/7468/canceling-productsWhat happens after domain names expire? -https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-e...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The information provided by the customer was associated with a specific transaction within a different account. That information was not associated with the transaction being disputed here. Additionally, the customer did not dispute any other charges on April 15, 2015. Had our support staff been made aware of another disputed charge, they would have sought information from the customer that would have allowed them to locate the other account.In regards to the renewal notices, GoDaddy has no control over what happens to an email after it leaves our system or how the customer’s ISP or email client chooses to handle the email once they receive it.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question to which we would like to present the following.Prior to the registration of a domain name and purchasing other...

services via an online transaction within their GoDaddy account, our customer acknowledged the following agreements: · Universal Terms of Service Agreement· Domain Name Registration Agreement· Marketing Applications Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. Go Daddy's third party check processing company, [redacted], was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to Go Daddy for the services or products rendered, and then in turn collect the funds directly from the customer.  GoDaddy sent multiple emails to the customer prior to the renewals occurring. These notices stated the services would be automatically renewed unless additional action was taken. Although these notices were sent, the customer did not contact our 24/7 Customer Support teams until after the transactions occurred.  Additionally, Go Daddy allows customers to modify their renewal preferences at any time from within their account. Account management is a customer responsibility and our customer agreed to this when they opened their account with us. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and followed their renewal instructions.   As a gesture of goodwill we've sent [redacted] a request to waive all fees and charges. Go Daddy does not make any form of collection efforts, and as such, any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to Go Daddy required for these services.  From our customer's correspondence, it appears that [redacted] may have been unable to collect the funds from them.  Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience:  [redacted] Contact Info [redacted]

[redacted] If our customer has any remaining questions or concerns, they may feel to contact our office directly. Our office may be reached via email at [redacted] or via phone at ###-###-####. Our normal office hours are Monday – Friday from 7am to 7pm and Saturday – Sunday from 7am to 4pm.Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards, [redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The issue is godaddy is saying it's fixed but HOWEVER . If I re-enable the shadow effect ? I didn't have an issue with it before . Please ask them what is the shadow effect ? And I'm I the ONLY customer with that issue ? Godaddy is a BIG company and this is the 1st time they had this issue ? 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.[redacted]On September 6, 2007 our customer purchased a domain name registration for a three year term. This payment was for the service period ending September 2010.On September 7, 2010 our customer manually renewed the domain for a one year term.  This payment was for the service period ending September 2011.On September 7, 2011 our customer’s account preferences instructed GoDaddy to automatically renew their services for another three year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending September 2014.GoDaddy sent renewal notices to our customer prior to the expiration date on:* June 8, 2011* July 8, 2011* August 7, 2011* August 22, 2011* September 1, 2011These notices informed our customer their expiring items would be renewed in accordance with their account settings.On September 7, 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another three year term and we did so in a good-faith effort to honor our agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:* June 8, 2014* July 8, 2014* August 7, 2014* August 22, 2014* September 1, 2014These notices informed our customer their expiring items would be renewed in accordance with their account settings.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact our support staff regarding the charge until they were no longer eligible for a refund.  Our customer has since disabled the automatic renewal preference for the associated domain.   As a one-time exception, GoDaddy has refunded our customer’s September 7, 2014 domain renewal as a gesture of good will.  The funds have been returned as In-Store Credit, available for future purchases with GoDaddy.Education:For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting Support.GoDaddy.com to assist with any aspect of a GoDaddy account, including product renewals. Account management is a customer responsibility.  Our customer may have also managed their products by following the instructions listed in the articles below:Canceling Products - https://[redacted]Managing Renewals for Products and Services - https://[redacted]Refund Policy – https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear

We have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve our complaint.  For your reference, details of the offer I reviewed appear below.

Thank you for providing the candid response from GoDaddy Operating Company, LLC.

Our board of directors are formally rejecting the aforementioned company's response due the following reasons:

1. We did not violate the aforementioned company's agreed terms, specifically GoDaddy's Auctions Membership Agreement.

2. We were not informed at the time of the said termination of GoDaddy's Auctions Membership. We were only notified on screen when attempting to place an Auction bid.

3. Domain Backorder product includes GoDaddy Auctions membership, as such, it is not a separate product.

We are honorable trading company and would trust that the aforementioned company is also of that caliber.

Resolution:

We kindly ask GoDaddy Operating Company, LLC to either:

1.Refund the total cost of Domain Backorder product (which includes GoDaddy Auctions membership)

2. Place an in-store credit to the value of £50 GBP.

As ever, we are open to communications with the aforementioned company and would like to thank them for their help and co-operation.

Regards,

[redacted].

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·  Universal Terms of Service Agreement·  Domain Name Registration Agreement·  Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 12, 2010, the complainant purchased the domain name in question for a one year term via an online transaction in their customer account, and elected to add GoDaddy’s Protected Registration Service.  The complainant manually renewed this domain and the Protected Registration service on April 12, 2011 for a two year term.  Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on April 13, 2014.   On April 13, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal date on:·  January 12, 2015·  February 11, 2015·  March 13, 2015·  March 28, 2015·  April 7, 2015The complainant initiated the process to cancel Protected Registration on March 17, 2015, but had not provided the required information to cancel the service. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We have connected directly with the complainant, and they have submitted the requested verification information to our Domain Services team.  The Protected Registration service has been canceled, and the complainant has since canceled the domain name registration.  We have provided the complainant a refund in the amount of $32.16 in accordance with our Refund Policy.  As such, we consider this matter closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant purchased a Personal Website Builder plan for a one year term during a call to our Customer Care Center on October 27, 2013. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and attempted to do so on October 27, 2015 in a Good Faith effort to honor its agreements with the complainant. However, the complainant's financial institution declined payment(s).  GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.Notices were sent on:• Failed Billing Notices were sent on October 27, 2014 and November 06, 2014 via email.• On November 12, 2015 a voice message was left for the complainant.• On November 16, 2014 the Website Builder plan was cancelled and an email was sent to the complainant.GoDaddy must rely upon its customers for information that we would not otherwise be unaware of, such as the use of a new email address or phone number. Account management is a customer responsibility.The complainant has now requested we restore the content of their expired website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Because of the time elapsed since the product cancellation we are unable to recover the content of the complainant’s Personal Website Builder Plan.As on one time courtesy in appreciation for the complainant’s time as a GoDaddy customer we are providing them with 3 months of Personal Website Builder at no cost.GoDaddy EDUCATION: The following information may be of benefit to the complainant:Getting Started with Website Builder v7https://support.godaddy.com/help/article/8346/getting-started-with-website-bui...⇄ Renewals for Products and Services - https://support.godaddy.com/help/article/725/managing-renewals-for-products-and-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question to which we would like to present the following.    Prior to the registration of a domain name via an...

online transaction within their GoDaddy account, our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted]                                                                                             On November 28, 2013, the domain name was automatically renewed upon its annual expiration; utilizing a payment method provided by the customer, as our customer’s renewal preference was enabled. GoDaddy was instructed to renew the product upon expiration and did so in a good faith effort to honor its agreements with the customer.  Contrary to our customer's understanding, the domain had not been previously canceled.  Automatic renewals; which our customers are provided full control over, are discussed in the Universal Terms of Service Agreement referenced above.An electronic check was used to complete their transaction.  Therefore, GoDaddy’s 3rd party check processing company, Certegy, was utilized. In a transaction such as this, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. Payment by electronic check is also discussed within our Universal Terms of Service. Review of the customer’s account does not reflect any contact our 24/7 Customer Support teams regarding this matter prior to submitting their correspondence to the Revdex.com.  These teams are available by email at [redacted] and by phone at ###-###-#### to assist with any aspect of a Go Daddy account, including product renewals.   RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer to ensure their product was renewed upon its annual expiration in accordance with their account preferences. Our office has been unsuccessful in connecting with our customer via phone to provide clarification and any further account assistance.Per our Domain Name Registration Agreement referenced above, domain name renewals are non-refundable. As a courtesy, we will submit a refund for our customer's latest domain name renewal, provided the domain is canceled within 45-days after expiration. Once the domain has been canceled, as a additional courtesy, GoDaddy may send notification directly to Certegy advising them that the funds have been refunded in full and request a waiver of any additional collection fees which may be associated with these transactions. Go Daddy cannot enforce Certegy to stop its collection efforts. We encourage our customer to contact us at their earliest convenience so we may resolve this matter. Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer.  [redacted]Office of the CEO - GoDaddy

This is the second time I have signed up for a new VPS server from GoDaddy. Each time, the setup process "hangs" and does not complete properly. When contacting GoDaddy support, they always have to escalate the setup issue and it takes days for them to get the new server setup. GoDaddy needs to abandon its automatic new server setup process for it does not work and is not reliable. Of course, GoDaddy has no problems taking your new server setup monies. Unfortunately, getting a credit for lost time you have paid for your new server that should be up and running does not happen.

To Whom This May Concern,
I would like this domain deemed canceled I will not be back with godaddy again due to poor customer service and still getting these emails no further contact from godaddy will be needed. 
 
Best Regards,