GoDaddy.com

Godaddy defaulted to automatically renew my annual hosting package and charged me $90 when I didn't consent. I found out they illegally charged me. I've tried calling numerous times during the 30 day window but was never able to get through to a human representative.

When trying to reach them through online chat, they conveniently do not have a category for billing.

They charged me for an entire year without my consent What they are doing is absolutely criminal and illegal.

I was finally able to connect to a human on the 32nd day. Godaddy and the billing department (Keith, Elliot and Andrew) refused to refund the illegally renewed purchase and stated they were restricted by Godaddy policy becasue they only issue annual refunds on 1 year hosting packages after 30 days.

Nevertheless, I stand that Godaddy is unethical and commits illegal business transactions for the charges of 1 year services without consent and refusal for partial refund which is hidden and obstructed through their poor user interface, hidden and deceptive language and unavailability through phone calls and online chat support.

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

 

Prior to the original purchase of products and services, our customer agreed to...

the following agreements:

 

• Universal Terms of Service Agreement

• Go Daddy Hosting Agreement

These agreements may be reviewed at http://www.godaddy.com/legal-agreements.aspx

From our understanding and review, our customer completed a purchase on September 29, 2013 that qualified them for a $50 [redacted] Ad credit. This credit had a requirement that it must be used within 90 days of activation. Our customer activated the [redacted] Ad credit on October 31, 2013 but did not utilize the credit in the allowed 90 day time frame.

The customer agreed to the terms that govern the credit provided by [redacted].

RESOLUTION:

Go Daddy acted in good faith to uphold agreements with our customer and the products provided by GoDaddy worked as expected.

If the customer was charged by [redacted], GoDaddy being a separate entity, is unable to account for those charges. GoDaddy cannot refund the customer funds that we never received.

If the customer is willing to provide us with the email address they state was used with their [redacted] credit our development team will make best effort attempt to look at any other possible scenarios that may be involved.  Should our customer wish for us to do this they may contact our office directly at [redacted]@godaddy.com.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Regards,

Office of the CEO - GoDaddy

GoDaddy charged a credit card number that I no longer have. I am not sure how they were able to process a credit card that was replaced with a new credit card number. It appears this is fraud if they charged a invalid account number.

The response from GoDaddy is totally unacceptable. I have attached the screenshot of the receipt I received when I paid and in no place does it state it is an upgrade! It states I had paid for 1 month of 3 GB server for $6.08 and for the company to state it stated it was for an upgrade is false. If this was an error it was the company's fault and they should be obligated to give me, the customer what I thought I had paid for!

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.
We stand by our previous response. As advised, during the transfer purchase, our clients can opt to allow the domain name to continue to point at its existing hosting service provider, or can choose to allow the domain name to be redirected to GoDaddy’s parked nameservers. Our customer has been provided instructions multiple times on how to update their domain DNS settings. As such it is our customer’s responsibility to modify the domain DNS via online within their GoDaddy account. Should they need assistance they may reach out to our 24/7 customer care team at ###-###-####.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.
Kindest regards,
[redacted] Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Marketing Applications AgreementOn June 10, 2014 our customer purchased our Search Engine Visibility service for a one-year term via an online transaction.  This was for the period ending June 9, 2015.  Search Engine Visibility is an Internet-based search engine optimization and submission tool that assists users with optimizing their website.The domain name our customer configured this product for is not the [redacted] domain name specified in the complaint.On June 9, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. GoDaddy sent a renewal notice prior to the expiration date on May 31, 2015. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature associated with their products.  Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.On June 24, 2015 GoDaddy was notified that our customer had disputed the aforementioned transaction through their issuing financial institution.  Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The product purchased by our customer performed as expected.  Contrary to our customer's statement, the automatic renewal preference for the service was not disabled prior to the renewal transaction.  The In-Store Credit within our customer’s account, in the amount of $19.78 has been returned to the original payment method utilized in their transaction.  GoDaddy will provide a refund for the latest Search Engine Visibility renewal transaction in accordance with our Refund Policy once the product has been canceled. Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services - https://support.godaddy.com/help/article/725/managing-renewals-for-products-and-...⇄ Products-https://www.godaddy.com/help/canceling-products-7468Refund Policy – https://support.godaddy.com/help/article/8849/refund-policySearch Engine Visibility V1 FAQ-https://www.godaddy.com/help/search-engine-visibility-v1-faq-6541Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name via...

an online transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:[redacted]://[redacted]Resolution:Go Daddy has acted in good faith to uphold its agreements with our customer.  The Protected Registration service functioned as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identification.?  Our office has connected with our customer via phone and appreciate their candid feedback.  Our goal is to always provide clear communications.   Our customer has completed the process of removing the Protected Registration service from their domain names and a full refund for the most recent Protected Registration renewal has been provided.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely false. There records have been either mistakenly deleted or deliberately altered. It is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!

Regards,

On Sat, Oct 3, 2015 at 8:04 AM, Olan Douglas Webb <[email protected]> wrote:
I was not able to include the reason I rejected the response to my complaint.
The reason a rejected it is that the response is absolutely false. There records have been either mistakenly deleted or deliberately altered. It is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!
On Sat, Oct 3, 2015 at 8:04 AM, Olan Douglas Webb <[email protected]> wrote:
I was not able to include the reason I rejected the response to my complaint.
The reason a rejected it is that the response is absolutely false. There records have been either mistakenly deleted or deliberately altered. It is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

 

The complainant provided invalid information during the creation of the account and transaction in question. As part of our verification process GoDaddy attempted to contact the complainant multiple times without success to verify if their purchase was legitimate. GoDaddy takes its obligation to protect consumers very seriously.

 

While there is a limited time frame available, if the customer cooperates and provides us with the needed documentation and repayment for the domain we will activate it in their account.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kind regards,

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed the complainant's additional comments to which we would like to present the following.

As stated in our previous response, our customer's account preferences instructed GoDaddy to not automatically renew their domain. We honored this instruction and we also sent proper notifications.

On the date the domain expired our customer's term of registration ended. Based on the date the customer took action and per our agreed terms the proper fee was applied. GoDaddy provided the customer a monetary courtesy by reducing the agreed fee. Account management is the customer's responsibility.

Thank you for the opportunity to bring clarity to this matter.

Best Regards,

Office of the CEO - GoDaddy

Scottsdale,AZ 85260

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]Since December 1, 2007 when our customer had registered a domain name, they have contacted our 24/7 Customer Care teams multiple times for assistance with their GoDaddy account and had been unable to substantially validate the associated account.Account management, is a customer responsibility.  Furthermore, GoDaddy takes its commitment to consumer protection very seriously.  Our customers choose their own Call-in PIN used for account validation and may change it at any time from within their account.  At no time has GoDaddy prevented our customer from account access and management.  GoDaddy also has not prevented our customer at any time from retrieving or resetting their account login information if deemed necessary.  RESOLUTION:GoDaddy has upheld its agreements with our customer and honored its terms of service.Our office has successfully connected with our customer via phone to discuss their concerns.  Per our customer’s account preferences, GoDaddy was instructed not to automatically renew their domain upon expiration and GoDaddy honored its agreements with the customer.  As such, our customer’s domain name had expired December 1, 2014.They have indicated they wish to transfer their expired domain name registration from GoDaddy to another registrar.  Our customer may transfer their domain name provided it completes transfer prior to entering into registry redemption.Our office has assisted our customer with unlocking their domain and have sent an Authorization Code via email to the administrative contact associated with the domain.  EDUCATION:Our customer may find the following GoDaddy support articles useful in managing their account and services:Retrieving Your Cr or Resetting Your Password –[redacted]Finding or Changing Your Call-in PIN –[redacted]Transferring Expired Domain Names–[redacted]What happens after domain names expire? [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The domain in question was purchased in October 10, 2014. On...

December 11, 2014, the complainant reached out to GoDaddy support teams regarding an infringement notice involving the domain in question. At this time, the complainant indicated the account and domain were created fraudulently using their credentials. GoDaddy takes its commitment to consumer protection very seriously and our Fraud teams took appropriate actions. RESOLUTION:Go Daddy acted in good faith to address and resolve the complainant’s concerns. Upon further review, we have found no indication of the use of the complainant’s information with any other transactions. EDUCATION:We encourage the complainant to take any needed actions with their financial institutions and law enforcement regarding fraud concerns. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Registration Agreement•    GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, 2014 during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility product. They did not complete the product set up and have requested a refund.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has no control over the complainant’s failure to complete the setup of their Search Engine Visibility plan. As a onetime exception to our refund policy we will refund the complainant the cost of Search Engine Visibility as an In-store credit.EDUCATION:EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibilityhttps://support.godaddy.com/help/article/5323/getting-familiar-with-se...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the check. But this is not true, they kept answering that check is on its way. please ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls.

They even disconnected my call two times and denied to help. As per the latest mail they denied any compensation, but I want to know how is this right ?

who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for 3 months for an amount, plus disconnecting calls on several occassions.

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.

As stated previously, a check was mailed to the complainant on May 27, 2014 in a Good Faith effort to uphold our agreements with the customer.  If the complainant did not receive this mailing in a timely fashion, this would have been outside of GoDaddy’s

direct control.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

After the complainant indicated that the check was not received, alternate arrangements were made and the funds were provided to the complainant’s payee account on August 29, 2014.  The complainant has confirmed receipt of these funds, and no further financial compensation will be provided to the complainant in this matter.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They have completely missed the point. While misleading, the discount code was not the biggest issue. GoDaddy claims to give "bulk discount", but if you look at all of the items, you will find a mess of random discounts, none of which make sense, or are in keeping with the "bulk discount". I find it hard to understand how 0% off of the bulk of the items in the cart constituted a bulk discount. Please stop trying to trick / rip off your customers!

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

 

On March 18, 2014 our customer...

purchased their Online Bookkeeping Plan through the GoDaddy website. At the time they agreed to the following agreements.

• Universal Terms of Service Agreement

• GoDaddy Online Bookkeeping Service Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx

 

GoDaddy worked vigorously to resolve all of the billing issues our customer was experiencing.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

 

On April 11, 2014 our customer contacted our Customer Care Center via email to discuss the term of their Online Bookkeeping Plan. At that time they were provided with a one year renewal of their plan at no cost. We now consider this matter to be resolved.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Website Builder Service Agreement •         Hosting AgreementThe latest version of these agreements can be found at: [redacted]On July 6, 2009 our customer purchased a Website Builder plan (formerly called Website Tonight) for a term of 16 months to create a website for the domain name they had specified. This is for the period ending November 6, 2010.Since November 6, 2010 our customer's account preferences instructed GoDaddy to automatically renew the service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer. On October 6, 2014 our customer’s Website Builder plan expired.  Per our customer's account preferences, GoDaddy was instructed to automatically renew Website Builder plan in question for another one-month term and attempted to do so in a good faith effort to honor its agreements with the customer; however, their financial institution declined payment.  GoDaddy made additional attempts to renew the service on:• October 16, 2014 • October 26, 2014 Following each failed product renewal attempt, GoDaddy sent notices to our customer detailing the failed transaction attempts.  Furthermore, GoDaddy made attempts to connect with our customer via the phone information they had provided and was unsuccessful. GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspended.  GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, our customer did not take action and their service was canceled on October 26, 2014 due to non-payment.  Account management is a customer responsibility.On December 3, 2014 our customer contacted our 24/7 customer support teams for assistance with an Economy cPanel hosting plan.  Our customer had indicated they wanted to host multiple websites utilizing the same hosting plan. The Economy cPanel hosting plan our customer was using did not support multiple websites.  Our customer was provided assistance with upgrading to a Deluxe cPanel hosting plan which does support the ability to host multiple websites.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The upgrade of their cPanel hosting plan had no effect on the [redacted] website our customer had specified in their complaint.  cPanel hosting and Website Builder are entirely different hosting platforms.GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting or Website Builder plan.  As our customer’s Website Builder plan was canceled on October 26, 2014, GoDaddy will be unable to restore our customer’s website content.Education:It is both a customer responsibility per our agreements and best practice to keep local backups of their site content. Our customer may want to visit archival sites, such as [redacted] to determine if any content may be recovered. There may also consider searching their local hard drive for any saved content. The following GoDaddy Support article will be helpful in the future to our customer for managing their products and services:Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax

GoDaddy hired Complete Payment Recovery. I did not authorize GoDaddy to draft funds for a renewal. The draft was a one time charge to pay for domain name. 
I spoke with Jaimee at billing department and she talked with Christy her supervisor. They requested $15.00 from me to order Complete Payment Recovery to stop the harassment calls. I am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,000 small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections.