GoDaddy.com

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the applicable refunds were processed by GoDaddy on July 28, 2016 and returned to our customer’s payment method. We would recommend our customer speak with [redacted] as well as their financial institution for a resolution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and, consider this complaint resolved.

Regards,[redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted]On December 26, 2015, January 23, 2016, February 25, 2016, and March 31, 2016, respectively, our customer was advised by their assigned representative via email of their upcoming domain renewals. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. On April 18, 2016, GoDaddy was instructed to automatically renew the domains in question for a three year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. A receipt was emailed to our customer at that time. On April 22, 2016, our customer contacted their GoDaddy representative to request time be removed from the domain names in question and a refund provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- [redacted] Managing Renewals [redacted] 

Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Domain Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements may be found at: http://www.[redacted]Our customer purchased Protected Registration for their domain name.  One of the features of the service is to protect against the cancellation/expiration of the domain name.  In order to release GoDaddy and DomainsByProxy.com from this obligation, the customer is required to fill out the Request for Protected Registration Cancellation form and provide documentation that matches that of the domain Registrant.The service is working as expected and GoDaddy has upheld its agreements in good faith with the customer. Resolution:Our customer has provided the proper documentation and the service has been canceled and refunds totaling $46.14 have been processed. We now consider this matter to be resolved.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't care what agreements I checked and agreed to. We all know that no one reads this crap. Also, there is no point in flaunting your daily backups feature if we can't access them when late on a payment and account is suspended. Overall, you put these conditions in fine print that no one reads. Knowing that fact, you're blatantly misleading your customers by omitting this in clear terms. I refuse to pay anymore than the hosting fees, I'll be continuing my promises regarding how I'll further deal with this issue.

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Our customer had purchased our CashParking® service via an online transaction and acknowledged the...

following agreements:• Universal Terms of Service Agreement• CashParking® Service AgreementThese agreements may be reviewed at [redacted]GoDaddy is required to validate the contact information of customers that want to monetize their parked domain names. As we were not provided the necessary information by our customer during the CashParking® setup process, advertisements were not displayed on their parked web pages and income was not generated.   RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a one-time gesture of good faith, we have provided our customer a refund for the CashParking® service as In-Store Credit as they had requested. Those funds are currently available to them within their GoDaddy account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,[redacted]Office of the CEO[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2010, the complainant purchased two .EU domain names, each for a one year term via online transaction.  For .EU domain names, these domains expire on the last day of the month in which the domain was registered.  For example, if the complainant registered a .EU domain name for one year on July 16, 2010, it would have expired on July 31, 2011.  On July 27, 2011, the complainant manually renewed the .EU domains, each for a two year term.  This is for the registration term ending July 31, 2013.  On August 2, 2013, the complainant redeemed the .EU domain names from their expired status by purchasing a one year renewal of the domains’ registrations, and paying an additional redemption fee for each domain.  This is for the registration term ending July 31, 2014.  On August 4, 2014, the complainant again redeemed the .EU domain names from their expired status by purchasing a one year renewal of the domains’ registrations, and paying the additional redemption fee.  This is for the registration term ending July 31, 2015.Per GoDaddy’s Domain Name Registration agreement, which the complainant acknowledged and agreed to upon conducting business with GoDaddy, certain ccTLDs (Country Code Top Level Domains) such as .EU domains, must be renewed prior to the expiration date of the domain.  The renewal date of .EU domains depends on whether the domain names are set to auto-renew or manually renew.  There is no grace period for .EU domain names after expiration, as the domains must be redeemed for an additional fee.If our customers enable automatic renewal for their .EU domain name(s), GoDaddy first attempts auto-renewal 10 days prior to the domain name's expiration date. If the renewal attempt fails, we re-attempt renewal five days prior to the domain name's expiration date. If the second attempt fails, we make a final attempt on the domain name's expiration date.On July 21, 2015, per the complainant’s account preferences GoDaddy was instructed to automatically renew the .EU domains and attempted to do so in a good faith effort to honor its agreements with the complainant.  The complainant's financial institution declined payment(s).  GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:•    May 2, 2015•    June 1, 2015•    July 1, 2015•    July 16, 2015GoDaddy also sent notices after the failed automatic renewal attempts on:•    July 21, 2015•    July 26, 2015•    July 31, 2015These notices informed the customer their expiring item(s) were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.On July 31, 2015, the complainant’s agreed and purchased term of domain registrations ended.  Later that same day, the complainant contacted GoDaddy’s 24/7 Customer Care Center via online chat to renew the two .EU domain names.  As the registry update had occurred for these domains prior to the complainant’s contact with our support team, the domains again lapsed into a redemption status.  If a customer is manually renewing a .EU domain name, it is recommended to do so prior to its expiration date to avoid any additional associated redemption fees.The complainant was charged the cost of a one year renewal for each of the .EU domain names, and the respective redemption fees to recover the domains.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to provide the complainant with their requested refund. The complainant allowed their .EU domain name registrations to expire and lapse into a redemption status multiple times over the lifetime of their customer account due to non-renewal in a timely manner.  Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy.  While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,

[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Godaddy has contacted me and promised to resolve by today.  They promised to have the domain transferred to my account again by today.  They recharged my account after issuing a refund for initial payment.  I have paid again and am waiting to see if they will deliver as promised.  I gave them one more chance.  At this point today, they have not made the transfer yet. 

 

On another note, I read the response from Godaddy to the Revdex.com and although Godaddy forwarded a link to their policies and terms… they did not forward a copy of the recorded phone call where their employee made false promises.  According to their terms and policies… they can take my $1,600 and keep me in an infinite loop while they request the domain from the seller and I would never be allowed a refund… that does not make sense and is not what they promised me on the phone.  I hope they just own up to the fact they made false promises and I hope they do what they said when they took my money.

 

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Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On June 3, 2012 our customer registered a domain for a 2-year term via online transaction.  The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/7 Customer Care team until June 18, 2016 and was properly informed the service was beyond refund eligibility. During this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expiration. Our customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On October 19, 2015 our customer purchased a Managed Virtual Private Server for one year via a support representative. On February 3, 2016 our customer purchased a desired upgrade for the server via a support representative. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The issues encountered by our customer were associated with a free, third party add-on; the server itself functioned as intended. Our support teams followed proper processes for escalating our customers concerns to the third party for resolution. Despite the purchase of Managed Services with this server, our customer is still the server administrator and responsible for all operations of the server such as security setup, domain setup, and custom software installations. Given the duration of time since the original purchase date, we will not be able to provide a refund per our refund policy.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. As previously stated; our Protected Registration service, which the complainant had opted to add to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled. Our office has connected with the complainant to clarify the service they had purchased and what information is required to cancel the Protected Registration Service.  As the complainant has stated they do not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit, which was sent to the complainant by our Domain Services team on July 20, 2015, will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.  It is the complainant’s responsibility to submit the requested documentation. Once all of the requested documentation has been received and verified by our Domain Services team, the service may then be canceled.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

Prior to making the purchase for Express Email...

Marketing online through the GoDaddy website the complainant acknowledged and agreed to the following agreements upon conducting

business with GoDaddy:

· GoDaddy Universal Terms of Service Agreement

· Workspace Service Agreement

These agreements may be reviewed [redacted]

On April 29, 2014 our customer was notified their use of our Express Email Marketing product resulted in abusive levels of traffic to our servers and was in violation of agreed terms.  Specifically, the customer received a large number of bounceback messages indicating the email addresses being sent to may not have Opted-In to receiving messages from this sender.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

The customer has been provided with an option to create a confirmed Opt-In system allowing them to use the product as intended and within our terms of service.  If the customer would like to do so, they can continue working with the Abuse Department.

As the product was working as intended, and our terms of service were violated, we are unable to provide a refund for the one month the product had been purchased for.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Best regards,

Office of the CEO - GoDaddy

Sc[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Prior to their purchase of this domain name through the GoDaddy website, the...

customer agreed to the following:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements may be viewed at: [redacted]The customer was alerted on September 10, 2014 that an invalid WHOIS complaint had received for their domain name. At that time, a $20.00 Administrative Fee was applied to their account as specified in our Universal Terms of Service Agreement.The customer’s site was suspended on September 25 2014 as no response from the customer was received. The notice sent to the customer explicitly states the customer needs to make the appropriate corrections and to respond back before we can close the complaint.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has updated their WHOIS information, the invalid WHOIS complaint has been resolved and the site is now resolving. Additionally, as a goodwill gesture the customer has been refunded the $20.00 administrative fee.EDUCATION:It is a customer’s responsibility to maintain accurate, up to date WHOIS information. Please visit the links below for more information on updating domain contact info and account information.Updating your domain name contact information - [redacted]Updating contact information for domains with privacy - [redacted]Managing your account information - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch 25. 2013 the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transaction. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, 2014 and again on March 25, 2015. GoDaddy did so in a Good Faith effort to honor its agreements with the complainant. After each renewal an email notification was sent to the complainant. GoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. Our customer’s may also, at any time, log into their account and modify this preference. GoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in question. In addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, 2014. Please allow 5-7 days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the Go Daddy account in question to which we would like to present the following.Prior to the original purchase and renewal of...

our email services, our customer agreed to the following agreements:· Universal Terms of Service Agreement · Microsoft Office Terms of Use· Workspace Service AgreementThese agreements may be reviewed at https://www.[redacted]Our customer states they have moved to our Office 365 email offerings to help alleviate any issues they were having with using email with their mobile or third party devices.RESOLUTION:Go Daddy acted in good faith to uphold its agreements with our customer.  We have contacted our customer via phone to discuss and address their concerns.  We added one year of our Office 365 email solution to our customer’s account at no cost to them as a goodwill gesture and consider this matter resolved.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreement:   Universal Terms of Service AgreementThe latest version of this agreement and other legal agreements may be found at:http://www.[redacted].com/[redacted]Our customer agreed that account management, including product renewals, were their sole responsibility when they agreed to our terms at the time of purchase. GoDaddy sent our customer multiple email notifications prior to the expiration of their website.GoDaddy was instructed, per our customer’s account preferences, to renew services upon their expiration. GoDaddy attempted to do so multiple times using the payment method provided by our customer. These attempts were unsuccessful and our customer was notified by email following each failed attempt.Resolution:GoDaddy values our customer’s business and acted in good faith in this matter; specifically, attempting to renew our customer’s expiring website in accordance with the customer’s account preferences. GoDaddy will not be issuing any refunds to our customer as they do not have active products that would be eligible for a refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.We have reviewed this matter and would like to present the following.Upon purchase of the domain names in question, the customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 29, 2004 our customer registered the domain name in question for a one-year term.This was for the period ending April 29, 2005.On April 30, 2005 our customer manually renewed the domain name registration for a one-year term via an online transaction. This is for the period ending April 29, 2006.On May 5, 2006 our customer manually renewed the domain name registration for a two-year term via an online transaction. This is for the period ending April 29, 2008.From April 30, 2008 through May 1, 2014; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration for another one-year term and did so in a good faith effort to honor its agreements with the customer.On May 1, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so to honor its agreements with the customer however, the customer's financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:· January 30, 2015· March 1, 2015· March 31, 2015· April 15, 2015· April 25, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on· May 1, 2015· May 5, 2015· May 12, 2015GoDaddy provides our customers the ability to maintain multiple payment methods within an account.  Customers must associate their desired payment method(s) with the specific product or service. GoDaddy will not attempt to utilize a payment method without authorization.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful: What happens after domain names expire - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Payment Methods for Renewing Products - https://support.godaddy.com/help/article/5237/updating-payment-methods-for-renew...⇄ Designating an Alternate Payment Method - https://support.godaddy.com/help/article/724/designating-an-alternate-payment-me...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address the additional concerns presented by our customer.We were able to connect with our customer via phone to try and address their concerns. GoDaddy provides multiple options our customers may use to gain access to an account and/or validate an account. Our customer chose to decline all of the options presented to them.Our customer may find the following help article useful for understanding GoDaddy’s process when a domain name expires: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, the complainant purchased a cPanel hosting plan for a 1-year term. This is for the period ending November 18, 2015.  The hosting plan includes free email services which the complainant had opted to use.   On November 18, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the hosting service and attempted to do so in a good faith effort to honor its agreements with the complainant however, their financial institution declined payment.  GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant. Contrary to the complainant's understanding, the only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, 2014. On December 8, 2015; their hosting services, including email, was canceled due to non-payment. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has not changed the complainant’s password for their email. Their email services were canceled when the hosting was canceled due to non-payment. If the complainant wishes to setup their email again, they will need to purchase a new email plan or purchase a new hosting plan that includes email services. Should the complainant require assistance in purchasing any GoDaddy services, they may contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260