GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]Our Protected Registration service, which our customer had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers.  This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain from being transferred without proof of identification.Our customer has completed the process of removing the Protected Registration service from their domain name and has successfully transferred their registration away from GoDaddy.  As such, we consider this matter to be resolved. Education:The following GoDaddy Support articles provide additional information pertaining to our Protected Registration service. What is Protected Registration? -[redacted]Canceling Protected Registration -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have (finally) received an email from [redacted] in the Trademark Department.  I have attached the entire email thread for your review.  To summarize, I am not clear on whether I need to take any action so that this issue would be considered closed by all parties involved.  GoDaddy's message mentions that "... the complaint issue has been resolved...", and the site has been restored to normal operation without any content changes on my part.  I have replied to [redacted] for clarification on the case's status and any further steps I need to take to close it out.

Regards,

Dear Dispute Resolution Consultant While it is unfortunate that the complainant admittedly failed to renew their domain and it was ultimately acquired by another party GoDaddy cannot monitor the domain or website in question in the manner requested. On the day of expiration the...

complainant's purchased and agreed term of registration ended. GoDaddy then provided a 43 day grace period for the complainant to renew or redeem the domain. GoDaddy had no control over their decisions in this matter. We also see no fraud occurring in this matter, the domain simply was not renewed by the complainant, followed the normal life cycle and was then legitimately acquired by another party. GoDaddy upheld its agreements with the complainant. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.GoDaddy also has new domain extensions available which may be suitable for their needs. We encourage them to review this information at [redacted].Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the hosting via...

an online transaction, our customer agreed to the following:

• Universal Terms of Service Agreement

• Hosting Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:

Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.

We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

 

We will not be providing the $100,000.00 compensation as requested. As a good will gesture however, we have added 6 additional months to the customers shared hosting plan at no cost. If the customer wishes to move to a dedicated server platform (and are confident in their abilities to fully manage a server) we will also offer the customer a one month no cost server (value up to $300.00) so they may test the server to see if it will meet their needs.

 

Thank you for the opportunity to address the concerns presented by our valued customer. 

Kindest regards,

Office of the CEO

[redacted] Phone

[redacted] Fax

Most of my experience with this company has been positive until 1 man who works in their tech support had a bad day and decided to take it out on me. I had an issue publishing with the new option they provide and the incorporation of the Plesk control panel. With out going into all the complexities the man was rude, not concerned about keeping me as a customer. When I asked for his supervisor he tried very hard to keep me from talking to him. Finally he put me on hold for several minutes. Just as I was about to hang up he came back on and told me his manager was in agreement with him, there was nothing they could do. I again told him I wanted to speak to the supervisor. He again tried to prevent me from doing so by telling me there was nothing. I told him I am able to accept that but what I wanted to discuss with the supervisor was his attitude towards me. Finally I spoke to the supervisor and he was able to solve my issue in seconds. I don't know what was the other mans problem but he has aggravated me. I want to hear from someone high up in the company. I am about to jump ship and take my start up business elsewhere as I begin to grow my new company.

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 13, 2014, our customer purchased the Website Builder Plan in...

question for a one  year term during an online transaction. This plan was subsequently automatically renewed per our customers account preferences on August 13, 2015 and August 13, 2016. GoDaddy did so in a good faith effort to honor its agreements with our customer.  Customers may, at any time, log into their accounts and modify the automatic renewal preference.  GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, which is publicly located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID , the transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.

 

Prior to the purchase of a GoDaddy Auctions membership and...

utilizing their services, our customer acknowledged the following agreements:

 

• Go Daddy Universal Terms of Service Agreement

• Go Daddy Auctions Membership Agreement

 

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

 

 

On 12/4/2013, our customer or an authorized individual listed the domain registration in question for sale via GoDaddy Auctions.  The transaction has successfully completed and the domain registration has been transferred to the current registrant. 

 

RESOLUTION:

 

GoDaddy upheld its agreements with our customer and honored its terms of service. GoDaddy will be unable to return the domain name to the customer. They may contact the current registrant utilizing any public contact information to attempt to coordinate the sale and/or transfer of the domain name.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kind regards,

Office of the CEO

[redacted].com

Scottsdale, AZ 85260

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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have provided them with all the documentation they have requested time & time again. They continue to ask the same questions, ask me to do the same things they have told me every time & they still have failed to fix the problem. Just because they can't duplicate the problem on their end does not resolve Godaddy of it's responsibility to provide me with the same service everyone else has. I want restitution for my lost time and business. Not to mention my mind that I'm also losing thanks to Godaddy

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  In this case, the mentioned offer our customer was attempting to utilize did not apply to the products in question.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am very much pleased to see the action of [redacted]. This is really a great organization who are helping people about online related dispute around the world.Five domains[redacted] and[redacted];//[redacted] were deleted from my godaddy's account. When godaddy online chatting was failed to solve the problem then [redacted] helped me with friendly attitude. I appreciate [redacted] quick action.

Regards,[redacted]

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.

 

In our previous response the complaint was offered a goodwill gesture of a new [redacted] account for a one year term. It was specified that this account was to be used with another mobile device. From our interaction reviews the complainant is still using the original device that was problematic.

In the time since that offer, the complaint has been provided with (at no cost) two [redacted] accounts for a one year term ($179.76) and a one year renewal of their Hosted Exchange account ($101.88). These offerings total $281.64. If the complainant does not need the [redacted] accounts they may cancel them online.

The complainant is eligible for no further refunds.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO

[redacted]GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant
Thank you

for the opportunity to address and bring clarity to the additional concerns

presented by the complainant. We have

resent the email as requested to the address included in the complainant’s

response. The original email was sent to the email address designated for

correspondence within their account.As

mentioned in our original response, the agreements the complainant acknowledged

and agreed to can be found at: https://www.godaddy.com/legal-agreements.aspx. The service the complainant

recently extended is working as intended. The complainant’s claim of a

reduction in functionality with the email service is inaccurate, as the service

provided now is the same service provided prior to the operating system update

for their device. To be clear, the email service in use by the complainant has

never supported IMAP protocol. If they were to install an email client on their

device that supported POP protocol, their email would function as it had since

they began using the service.While not mentioned in the

original complaint, the exportation of sites designed in Website Builder is clearly

addressed in the Website Builder Service Agreement that the complainant agreed

to.We appreciate the complainant’s

candid feedback regarding IMAP offerings from other service providers. We

believe we provide a better value proposition when all factors are considered,

including the 24/7 customer support we provide, at the levels we do. We understand the complainant has

choices and we would like to try and resolve this amicably. If they would

rather not try another email client that supports POP, or use the available

webmail service, we will provide one year of our Unlimited Email plan at no

cost. This plan is IMAP compatible. At the end of the one year term, if they

want to continue with the service, the complainant will be responsible for all

renewal fees. Should they wish to accept this offer, they may contact our

office directly.Thank you again for the opportunity to address and bring

clarity to the additional concerns presented by the complainant.
Kindest

regardsStephen

J[redacted]Office of

the CEO - [email protected] N.

Hayden Rd. Suite 226Scottsdale,

AZ 85260

I've changed security code several times @ GoDaddy request according to their instructions, still thinking it's something on my end, immediately after I changed my code the site builder design was sabotaged again. None had the new code I just made none had the web address it was never published on the net. I didn't worry about it much I thought it'll work itself out -it hasn't- I published it to the net- its only gotten worst more blatant. As I spoke to several reps over the last 10 mths or so I REALIZED godaddy's the culprit when, following their instructions on phone I made minor adjustments to the design, hit publish to add to the site, those adjustments were either not made or there were other design issues that occurred which, amidst the fan running unusually high and the cpu processing in over drive, took about 2 min to make minor design change, save it, and hit publish and 9 min. for changes to finally publish, originally it took over 30 min to publish. I witnessed the font change colors into midnight blue by itself and add/remove/change around content when page resetted. I witnessed mouse pointer move/disappear by itself on the screen with the rep on the same page as me, trying to convince me that site is fine. After they realize people were w/me, witnessing the process, they changed their tune to claim it was a security breach I need to again change code. I said we've been on the phone and on site together who could have could have done that while I’m logged in. I recorded the conversations, design changes, results, and suggestions. In real time video and audio, design changes were/weren't being made to site when published on net even w/the rep on the phone. It prompted me to call Revdex.com for a resolution to notify the public. Changes are still happening to site ex. a lot of extra white space at the bottom/the number 72 shows up on some pages/images are missing/etc. I haven't signed into godaddy since trying to resolve these problems a few of days ago.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I contacted my credit card company they said that a the card is active and b you charged the card 3 times at once triggering fraud. The same charge was processed 3 times.  I'm not sure what kind of busines model you practice. Also one month prior I set up alternative billing using [redacted]. I've been charged for other products such as outright with no problem. This company is cold and calluce. No remorse. I support my mother who has terminal cancer with this website and the lack of remorse on your end is SCary. 

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of a Premium Domain...

Name via an online transaction within their GoDaddy account, our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

A Premium Domain Name is a domain that is already registered to another individual which has been listed for sale by their owner. Upon the purchase of the Premium Domain Name, the process to transfer the domain from its previous owner to our customer was initiated.  

Resolution:

GoDaddy acted in good faith to uphold agreements with our customer. The domain name which our customer had purchased has been transferred to them and is active in their account.

We understand our customer may have misunderstood our Refund Policy and now regrets their purchase.  However, GoDaddy cannot absorb the cost of the Premium Domain on our customer's behalf by providing the requested refund.

If our customer does not intend to keep the domain registration, one option they may wish to pursue is listing the domain for sale or auction.

We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

[redacted] Phone

[redacted] Fax

?Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the registration...

of their domain names our customer agreed to the following:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: http://www.godaddy.com/gdshop/agreements.asp?

Our customer's account preferences instructed GoDaddy to not automatically renew their domain. We honored this request and followed our customer's instructions. Account management, including domain renewals, is a customer responsibility and our customer agreed to this when they agreed to our terms.

GoDaddy also sent proper notifications prior to the domain expiring to the email address on file for the account in question.

 

Resolution:

GoDaddy acted in good faith and upheld its agreements with the customer. Our customer has contacted GoDaddy's customer care team and was provided a reduced redemption fee as a courtesy.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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Hi Marie, I added the below  to the document I received from Revdex.com but I dont think that you received it.  to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf.  The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS;  As previously explained GD did NOT at any given time that the email had to be CONFIGURED.  I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords.  I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times.  I asked for the Supervisor and he himself changed something that was created at the time of receiving the email.  He changed it from C CUBE TO CPANEL OR VICEVERSE.  NO ONE absolutely NO ONE told me of a ‘CONFIGURATION”   This I did Not know untll one of the CEO office told the [redacted] of AZ  that the email needed to be configured.   My son phoned  GD from Toronto Ont. and specifically he asked about this Configuration.   No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence.  Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure.  It was then, when I had Mr [redacted], Word press Specialist looking into it.  Once he investigated the site he discovered that in fact it needed to be configure.  He sent me to the Computer Simply store to do this because he is Not a [redacted] person.  It took the store a fair amount of time trying to get the help needed from GD.  GD was NOT cooperating and it took  a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration.  I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times.  GD supposedly record all conversations. The facts should be with them.  [redacted]  [redacted]Canada

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

Prior to the purchase of their domain name through...

the GoDaddy website the complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:

• GoDaddy Universal Terms of Service Agreement

• Domain Name Registration Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx.

On October 8, 2013 our customer was contacted by GoDaddy's Abuse Team as their domain was being used for a rogue pharmacy and was in violation of agreed terms. 

 

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We take matters such as rogue pharmacies or selling prescription drugs online without requiring a prescription very seriously. As such, a thorough investigation was performed and the customer’s domain name was suspended for abuse and violation of our terms of service.

The domain has since been registered with another registrar. 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Best Regards,

We have been a Go Daddy customer for 6 years. In the last 12 months, the site has been increasingly unstable, with our shopping cart not available for customers or our staff. Today, Go Daddy technical services couldn't even give us an estimated time for resolution. Unacceptable customer service.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Online Store/Quick Shopping Cart Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] On November 21, 2014 during a call to our Customer Care Center the complainant purchased GoDaddy’s Online Store for a one year term. The complainant subsequently contacted our Customer Care Center with feedback regarding Google rankings of their Online Store.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant’s concerns have been addressed, please allow sufficient time for Google to re-crawl their Online Store.As a onetime exception in appreciation for the complainant’s selecting GoDaddy we have added an additional three months to the term of their Online Store.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  Kindest Regards,[redacted]Office of the CEO - GoDaddy