GoDaddy.com

Website builder is forced on you when you purchase your account, then a year later they charge you 71 dollars per website you have. This horrible department wouldn't refund me after 1 day outside their 30 day refund policy that they recently changed from 45 days. After arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or form. I am now out 155 dollars because this company scams the people who trust them for their hosting. NEVER USE GODADDY!

To Hell With You Go Daddy your employees are thugs you people tried to cheat off $269.00 complete and after arguing you people agree to refund my balance as credit your employee tells me I have credit for $149.00 off my managed wordpress hosting. While I'm on the phone checking my order history and I start repeating my order purchase he says oh wait theres more months left. [redacted] GO DADDY!? I gave you people so much business yet you all suck the most for trying to rob me and then my site has gone down so many times. I will always remember for what happened today called twice and almost mugged again. My refund should have been $269.49 Im going to find a lawyer to address this file lawsuit maybe and thats what Go Daddy needs some attention of justice. I cannot believe the supervisor was also involved in this I was on hold for 8 minutes in total. This complaint will go viral Im gonna put this recording over the internet . This is how go daddy serves local businesses. applause. They will only give me store credit now I'm so stuck with this company I have so many domains. I will be moving my stuff away from go daddy there services is just over advertised for what they can handle and they lie on top of lies. PLEASE DO YOUR CALCULATIONS CORRECT WHEN GETTING A STORE CREDIT, REFUND, OR PURCHASING FROM THESE SCAMMER PHONE REPPS.

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On June 6, 2016 our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailable. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer. After this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issues. As a goodwill gesture we have added a one-month renewal to their hosting plan at no cost. Should our customer have any further issues they may contact GoDaddy’s 24/7 customer care teams at 480-505-8877 or via chat support.godaddy.com. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:·         GoDaddy Universal Terms of Service Agreement·         GoDaddy Website Builder Service Agreement·         GoDaddy Domain Name Registration Agreement·         GoDaddy Get Found Terms of Service Agreement·         Microsoft Office Terms of Use GoDaddy worked diligently with our customer to resolve their concerns in a timely manner. We have refunded the full cost of the Get Found product to their original payment method.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Should our customer desire to cancel their other GoDaddy products we will be happy to provide a refund for the time remaining on these products, in accordance with our policies.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 4, 2015, our records show that a user logged into our customers GoDaddy account using the proper login credentials and made changes to the account settings (i.e. updated the email address, changed the account password, etc.). When changes such as these occur, GoDaddy sends a notification email to the original email address informing the customer that changes have been made.  This notice instructs the customer to log into their account to update their security settings or contact our customer support team for assistance if those changes were made without consent.  GoDaddy received no such contact from our customer. On July 9, 2015, the domain name in question was transferred to another domain name registrar.On August 3, 2015, GoDaddy’s customer support team called the number on the account and spoke to our customer about a failed renewal for another product within their account. During this conversation, it was discovered that the prior account changes were not authorized by our customer and our agent correctly advised our customer to complete a “Request for Dispute on Transfer Away” form.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. Customers must also notify GoDaddy immediately of any breach of security or unauthorized use of their account.  GoDaddy also offers Two-Factor Authentication, a security feature that prevents account and domain name hijacking.  GoDaddy provides this valuable service at no cost.  Unfortunately, our customer was not utilizing this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management, including the protection of login credentials, is a customer responsibility.GoDaddy’s Domains Services department is currently working with the present domain name registrar, [redacted], and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.e. GoDaddy and [redacted]) and registrants (i.e. our customer) must abide. We are awaiting the outcome of [redacted]’s investigation as they are the controlling entity in this matter. If [redacted] chooses not to return the domain name to GoDaddy, our customer will need to work with [redacted] directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.EDUCATION:Our customer may find the following support articles helpful:Locking Down a Compromised Account - https://www.godaddy.com/help/locking-down-a-compromised-account-6966Enable Two-Factor Authentication -https://www.godaddy.com/help/enable-two-factor-authentication-7502Registrar Transfer Dispute Resolution Policy -https://www.icann.org/resources/pages/tdrp-2012-02-25-enHelp Our friendly and knowledgeable customer care team is also standing by to help with any aspect of a GoDaddy account and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd C[redacted] Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         Universal Terms of Service•         Domain Name Registration Agreement•         Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 28, 2013 our customer purchased the domain in question with our Protected Registration and did so via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the renewal on:•         September 29, 2014•         October 29, 2014 •         November 29, 2014On December 28, 2014, the customer contacted GoDaddy’s customer support teams to remove the protected registration. Our representative then provided correct instructions to cancel the Protected Registration. Since then, our customer has completed the process of removing the Protected Registration service from their domain name.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.To be clear, the customer's account was not a "Premier Services Account". The service they were using is called Protected Registration. GoDaddy does not require documentation from the IRS, local and State Regulatory agencies to cancel the service. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.We have connected with our customer and assisted them with the process of cancelling their domain name. In accordance with our refund policies, the customer has been refunded the protected registration and domain registration charges. EDUCATION:T[redacted]

[redacted]  [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

Go Daddy had been able to reach me by phone and we were able to come to a favorable resolution in reference to complaint ID [redacted]. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and provided refunds where applicable per our Refund Policy. We will share our customer’s feedback with the appropriate departments regarding their experience. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to register available domain names for our customers.  As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available.  If GoDaddy does not receive a negative response indicating that the domain is not available for registration, we will charge the customer for the registration and submit the request to the registry.  If the request is later rejected, GoDaddy will refund the purchase price in full, as we did in this case, in accordance with the Domain Name Registration Agreement.On January 28, 2015, our customer purchased a registration request for the domain name, [redacted].  At the time of purchase, our system did not receive an immediate rejection and proceeded with the transaction.  Shortly after GoDaddy submitted the registration request to the registry, it was rejected as the domain name has been registered since April 23, 2010 and is currently listed by the registry as a Premium Reserved Name.  The customer will need to reach out to the Registrant of the domain name should they wish to negotiate a purchase.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  We refunded the transaction in full approximately two hours after their registration request was initiated and subsequently rejected.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Trying to find a hosting service which would allow me to create and set up a pornographic website as [redacted] doesn't allow it.

I ask GoDaddy if they permit entirely legal pornographic websites to be created/hosted on their servers.

They replied with this:

'We are not able to interpret our terms of service agreements on your behalf, but you can review our terms at godaddy.com/legal.'

As though I had just asked them a vast, weighty and complex question about what content was legal.

No.

I asked, are fully legal naked pictures and videos of fully willing men and women over the age of +18 performing sexual acts permitted to be hosted on their servers, unlike [redacted].

They reply, hire a lawyer to read our ToS...are you kidding me?

Dear Dispute Resolution Consultant,Thank you for the

opportunity to address and bring clarity to the additional concerns presented

by the complainant. We are unable to provide

the information the complainant is requesting in a response to this complaint.

We have connected with the complainant directly via email with further

information regarding their refund check, and appreciate their patience.Thank you again for the opportunity to address and bring

clarity to the additional concerns presented by the complainant.Kindest

regards,[redacted]Office of

the CEO - GoDaddy[redacted]Scottsdale,

AZ 85260

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 24, 2016, our customer purchased our WordPress Design and...

hosting services for a 1-year term.  This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using the WordPress application. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Additionally, on May 24 and 25, 2016, our customer also purchased multiple domain name registrations with protected registration, Online Essentials email plan, and Premium Online Store all for a 3-year term.  Our customer also added two more years to their WordPress hosting plan, and purchased an email migration, where GoDaddy’s Expert Services team migrates customer emails from one email platform to another for a set fee.  The total of these purchases was $5876.08.Our customer was unhappy with the website after the initial design process and subsequent revisions and chose to cancel the project on July 20, 2016.  Our customer was provided with a refund of the design services fee less 30%, per our refund policy, a total of $1749.99.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite our customer canceling their hosting plan outside of the 30-day refund eligibility window, we have refunded the purchased time of 3 years, a total of $539.64, as a one-time exception.  All other products our customer has in their account are either still active or not refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and account and would like to present the following.

 

On April 3, 2014 the complainant purchased a cPanel Hosting...

Account through the GoDaddy website. Prior to completing the transaction the complainant acknowledged and accepted the following agreements:

 

•         GoDaddy Universal Terms of Service Agreement

•         GoDaddy Hosting Service Agreement

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

The customer's plan includes SpamAssassin, an email utility that attempts to filter spam by examining incoming email and testing for spam characteristics. While the complainant has enabled SpamAssassin they have not configured it. The configuration of SpamAssassin is a customer responsibility and can provide the user with the maximum benefit. Details regarding configuration can be found in the following link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin⇄ />
We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers.

Resolution:

GoDaddy has upheld its agreements in good faith and honored its terms of service.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,  

 

Office of the CEO - GoDaddy

Scottsdale, Arizona 85260

In March of 2012 I purchased to website Domains through March of 2017 (5 years) GoDaddy.com through a deal they were running at the time. The deal was Pay for the Domain and get email and a 1 page website with Hosting for free (using InstantPage). I chose to purchase the additional website certifications for both domains. When I checked out.
GoDaddy just sent out an email that they are discontinuing InstantPage,and my website will go away June 25, 2014. The new deal is pay for the website (as low as $1.00/month) using Website Builder and get a FREE domain and Hosting.
I called them and asked what my options are since I already paid through March 2017 and they basically told me too bad. I now have to pay for the website again, even though they sold it to me already through March 2017 on my previous deal!
Run away from these CROOKS as fast as you can!

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed the correspondence and would like to present the following.Prior to conducting business with GoDaddy, customers must acknowledge our Universal Terms of Service...

Agreement.  The latest versions of all our agreements can be found at the following link:[redacted]Our customer is attempting to access an account with us where they have enabled Two-Step Authentication and are unable to retrieve the verification code. This service adds another layer of security to an account by texting a verification code to the account holder necessary to access the account. As our customer is unable to retrieve the verification code, they must disable the Two-Step Authentication.Resolution:GoDaddy acted in good faith to uphold agreements with our customer. They have been in contact with our team that handles these types of requests. Once a request to disable the Two-Step Authentication has been received by our teams at [redacted] from the email address associated with the specified account, that layer of security will be disabled.         Thank you for the opportunity to address this matter.Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]

[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

Prior to the purchase of their Ultimate Shared Hosting...

Account through the GoDaddy website the complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:

• GoDaddy Universal Terms of Service Agreement

• GoDaddy Hosting Agreement

These agreements may be reviewed athttps://www.godaddy.com/legal-agreements.aspx.

On March 24, 2014 our customer was contacted by GoDaddy's Network Violations Team as their account was over utilizing resources and was in violation of agreed terms.  Specifically, using the account as a file repository is against our terms to which the customer agreed.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We will allow the customer until April 9, 2014 to bring their account into compliance with our agreed terms.

Should our customer desire to cancel their Shared Hosting Account we will be happy to provide a refund for the time remaining on their account. If they desire to take advantage of this offer they can contact this office directly. The customer may also consider using GoDaddy's Online Storage product if they need a service to store files.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

 

Prior to purchasing their Quick Shopping Cart and two...

Shared Hosting Accounts through the GoDaddy website the complainant acknowledged the following agreements:

 

•    GoDaddy Universal Terms of Service Agreement

•    GoDaddy Hosting Agreement

•    GoDaddy Quick Shopping Cart Agreement

The latest version of these and other legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

The complainant has cancelled their Quick Shopping Cart and two Shared Hosting Accounts. At the time they cancelled these products refunds for time remaining were processed as an in-store credits. The complainant has requested a cash disbursement of these in-store credits.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception we have provided the complaint with refunds to their original payment method for transactions dated February 21, 2009.  These refunds total $1,052.64 and may require 5 to 7 days to reflect at their financial institution.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

.

Best regards,

Office of the CEO

[email protected]

GoDaddy.com

([redacted] Phone

[redacted] Fax

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 2, 2014 and October 3, 2014 our customer purchased two...

separate domain names for two year terms during online transactions. On October 4, 2016 per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction.  On October 12, 2016 our customer cancelled the domain names. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, 2016 our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at [redacted]We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

I have received absolutely NO resolution to this issue and the Supervisors at GoDaddy cannot keep their stories straight. I was told by Supervisor Marcus that an incorrect seller had tried to sell the domain and to contact the correct seller, [redacted]. When I contacted [redacted], I spoke with Patrick who said that they WERE the responsible for the listing but that GoDaddy had listed it for an incorrect price. They said that they use GoDaddy to list their sites all the time but that GoDaddy was the responsible party because they never contacted [redacted] to tell them the site had been sold or that the selling price was for $500.00  This is in complete contrast to what I was told by Representative Michael, who put me on hold for over 10minutes to "call" [redacted] and see why they'd refused the transaction. After receiving NO truthful answer and getting the run around from both companies, I contacted GoDaddy again and spoke with Supervisor Sergio who stated that the circumstances were very suspect and that if the site became available again via online auctions to let him know. As of 08/22/2016, the site (www.kikadesign.com) has been listed again on GoDaddy, with a price increase from $500.00 (which I purchased it for) to $2,795.00. I believe this is a prime example of two corporations, who do lots of business together, covering a mistake that they should take full responsibility for. I would like TRUTHFUL answers and the site I purchased!

Very poor customer service and follow up....