GoDaddy.com

Dear Dispute Resolution Consultant,  Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.   Prior to the purchase of products and...

services our customer acknowledged the following agreements:   ·  Universal Terms of Service Agreement·  GoDaddy Online Bookkeeping Service AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]  Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customer. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal date. These notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them but has been unsuccessful in our attempts to contact the customer. From the information provided by our customer, GoDaddy located a single transaction in the amount of $127.08. This has been refunded in full to our customer. We will gladly review any new information they wish to share regarding additional transactions.GoDaddy is happy to send the customer's financial institution a letter asking that they waive any overdraft fees as a gesture of goodwill toward a mutual client if they provide us with proper contact information for their financial institution. Please understand that GoDaddy has no control over the decision reached by the customer's financial institution. Education:For future reference, the customer can easily cancel unneeded items in their account by following the instructions listed here: [redacted]

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.  Best Regards,[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxUpon registering domain names, our customer added Protected Registration service. This is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed form via our webpage at https://cancelpr.com to our Domain Services Department.In accordance with the service our customer added to their domains, GoDaddy was instructed to automatically renew each domain upon expiration, and did so in a good faith effort to honor its agreements with our customer. On September 24, 2014 and March 4, 2016 our customer was provided correct instructions to cancel the protection service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domains from being canceled without proof of identification. Once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to...

the following agreements upon conducting business with GoDaddy: ·         Universal Terms of Service Agreement·         Hosting Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 14, 2015, the complainant purchased GoDaddy’s Deluxe Managed WordPress hosting for a one month term with assistance from GoDaddy’s customer care agents. On November 14, 2015 and December 14, 2015 respectively, GoDaddy was instructed per the complainant’s account preferences to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with the complainant.  Account management is a customer responsibility. RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the complainant has canceled the Managed WordPress hosting account in question, we have refunded the prior two months of automatic renewals as a one-time exception to our refund policy.  Future refunds would be provided in accordance with our refund policy. EDUCATION: The complainant may find the following articles from GoDaddy’s help center useful: Refund Policy:https://www.godaddy.com/help/refund-policy-8849 Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddyC[redacted]

Scottsdale, AZ 85260

Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into...

terms with the complainant, nor are they our customer. GoDaddy has no control over content or accuracy of content provided by third party sites such as two.com.  RESOLUTION: If the compliant can provide us with more detailed information such as an order number or cr we would be happy to review their concerns in detail.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kind Regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of several services via an online transaction, our customer acknowledged our Universal Terms of...

Service Agreement.  The latest version of this agreement may be found at:[redacted]://[redacted]We regret any misunderstanding our customer may have had regarding their purchase. The customer chose their length (term) of purchase online without the assistance of GoDaddy staff. The term was noted in the GoDaddy shopping cart online. The customer had the opportunity to review the term and the total due at the time of purchase and prior to completing the transition. Resolution:GoDaddy has upheld its agreements in good faith with the our customer and honored its terms of service.GoDaddy cannot absorb any fees which our customer may have incurred with their financial institution. We are happy to send the customer's financial institution a letter requesting waiver of any overdraft fees as a mutual gesture of goodwill. GoDaddy has no control over the decision of the customer's financial institution in this matter. GoDaddy has submitted a refund for the services which our customer had canceled.  It typically takes 5 to 7 business days for the funds to be reflected by the customer's financial institution.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On May 7, 2014 the complainant purchased a domain name registration for a one-year term via an online transaction. This is for the period ending May 7, 2015.On May 8, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payments.  GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• February 6, 2015• March 8, 2015• April 7, 2015• April 22, 2015• May 2, 2015GoDaddy also sent notices after the expiration date on:• May 8, 2015• May 12, 2015• May 19, 2015On the day the domain name expired; in this case May 7, 2015, the complainant's agreed and purchased term of domain registration ended. After an 18-day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain, discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility.  While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception have waived the redemption fee for the domain name in question. The complainant has expressed their satisfaction with this outcome and has stated they consider this matter to be resolved.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? [redacted]

Can I renew my domain name after it expires? [redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

[redacted] 

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ /> On March 7 2015, the customer purchased Website Builder for a two-year term with a assistance from a support agent. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website.
On April 4 2016, the customer contacted GoDaddy regarding a feature to password protect pages in Website Builder. The feature the customer wished to use was part of a previous version of the product, not currently included in the latest version.
During their discussion with support, the customer was provided additional website and hosting options that provide the requested password protection feature.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
It is possible that the feature our customer is requesting may be incorporated into the new version of Website Builder at a future date, however there is not currently a time frame for if/when this feature will be added. 
If our customer wishes to review other hosting options, they may continue to work with GoDaddy’s 24/7 customer care team at 480-505-8877 to go over these options.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and suspended their hosting plan after they processed a chargeback for its renewal through their financial institution.As our customer is now hosting their website with a 3rd party hosting provider we will offer the following resolution as a onetime exception to our Refund Policy. Should our customer cancel their hosting plan we will refund the most recent 2 year renewal of that plan. We will honor this offer until July 8, 2016.  Should our customer wish to accept this offer they can contact this office at [redacted]Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO- GoDaddy

honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement•...

Domain Name Proxy AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2013 our customer registered a domain name via online transaction.  During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised.  Our customer submitted the necessary documents and the Protected Registration service was canceled on January 8, 2016.  A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted] - GoDaddy

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID 10802943, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi and thanks for the update with my issue with Go Daddy.com again my name is [redacted] the owner of the DJ blog network, and no one other than me had accessed to any of my user names and passwords to any account that I have, not even my daughter has my username and password, to Go Daddy how this happen I will never know.
The only thing Go Daddy should've called me by phone anyone who is familiar with emails knows that they're not 100% anymore, and I do not log into my Go Daddy account every day I have no reason to do that unless I'm having some kind of issues with my blog, and then Go Daddy should have records for everything that had happened I have called the Go Daddy support I've even call them some mornings as early as 7 AM even on Sunday morning and yes they have helped me solve the problems that I've always had up until now.The only thing I was asking from Go Daddy is for them to take steps to get my domain name back I do not hear from them anymore and this please put your self where I met I have lost three years of really hard work I work weekends holidays, a build in the content on the Dj Blog Network, I even get up some mornings as early as 3 AM and start working on my stuff I work very hard and then Go Daddy even tells me to try to work out a deal with dream host in Indonesia which I will not do this just like someone breaking in your house and still in a TV it in you asking them to let you use it that just don't go with me.Now I'm going to be setting the Dj Blog Network backup under Dj Blog Network.net if I have to I would rather have my original domain name back but I will not be buying any more domain names or services from Go Daddy.com as it turns out I am not happy how things have went with them.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here are details why I am not satisfied with the resolution.A. They did not accept they gave all our details to [redacted] - this happened because of them.B. I dont think the management really was keen on talking and he was NOT AT ALL LISTENING -that's under the scope of Godaddy Agreement. This does not make sense.C. Did they really evaluate, investigate the calls-how many times he interpreted. He is not the CEO of Godaddy..he was not prepared to escalate also . I have attempted multiple times.D. I would like to discuss on the phone with CEO's office and explain - how I had worked and send people nice note when they are not honest.E. it is policy to Godaddy to maintain business ethics- which was not FOLLOWED AGAIN - they are stating this is not scope - it does not make sense at all.F. I would like to discuss squared away and get compensation for this harassment, mistreatment. They think they are Boss and we at their beck and call- bad attitude- I dont thin that;s possible.G. I have sent multiple emails to different supervisors- None of them really CARED TO CALL -Is that a policy of GODADDY not to care for CUSTOMERS. Am I not paying the bills? Is that not a scope - to treat customer, fair, honest, ethical, and respond to customers queries. I dont think it has happened. None of the steps were taken nor cared to call and say apologize and compensate for all this.H. They give 100 different reasons -till now they did not say why [redacted] was showing all our information - it is against [redacted] and [redacted] and [redacted] rule of providing personal privacy Violation -they are talking like this and not prepared to call and discuss- it does not makes sense. I. When they call they do not ask is the right time.They do not schedule calls-they call at their whims and fancies- Is that a policy of GodaddyJ. would be happy to call and schedule a call with them to discuss in detail and how they say that management persno called- he was not honest, ethical and he dos not care to listen - Is that scope of Godaddy not listening to customers K. is that godaddy scope of providing [redacted] to dishonest client - [redacted] - is that the ruleL. please think to yourself and consciour and answer- Let God Jesus Christ or [redacted] or [redacted] and come and check -Is the way to act? I have sent few emails to supervisor like [redacted] and others they did not care to call back -is that policy of Godaddy not calling back customers? is that the processI am prepared to discuss and call them ASAP . I sent them to discuss ASAP -they respond to you quietly without even calling me or discussing on it-it does not makes sense. It clearly to call - that's what most people are honest, will call to discuss to see how you can make the customer happy -they dont care- as you can see the way they have written and out of scope and do not call to discuss as a customer.First hting customer satisifaction is to call - which has not happend- Is that godaddys ethics or customer satisifaction way of working please thinka bout all that[redacted]

Regards,

I was double charged for their website builder for over 6 months and when I inquired about it I was basically told they could not refund or credit anything despite the mistake on their end. Definitely not something you want to hear when they were at fault.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The purchase for the Quick Shopping Cart was refunded and credited to my GoDaddy.com Account and since has been used to re-purchase a new Quick Shopping Cart hosting account and to reinstall a new QSC account to remedy all errors with the prior Quick Shopping Cart installation. The business has performed this action and, I will consider this complaint resolved.

Thank you Revdex.com for your valued assistance with this matter, and thank you GoDaddy.com for being a standup company.

Regards,

I have domain name registration and web hosting with GoDaddy. I wanted to get an SSL certificate from Symantec, which is the largest provider of SSLs in the world. When I checked with GoDaddy, they said that I would have to use their SSLs and that 3rd party SSLs cannot be installed on their servers. Bad business practice to upsell your own products by disallowing 3rd party products.

Over a year ago, I was contacted by GoDaddy about the ability to participate in an auction service to obtain certain URL's, as there was one in particular that was going up for auction. So I paid my $5 for the Auctions access. I was not told that this access would be setup on an auto-renewal basis. I consequently was able to purchase the domain name through their auction that I wanted. Fast forward to nearly a year later and I was sent an email saying that they were trying to renew my $5 purchase. I tried replying to the email to say that I didn't wish them to do this, yet they did it anyway. I've been enrolled in many auto-renewal programs throughout my life, even though I'm not fond of them. So I contacted GoDaddy to ask for a refund of this $5 charge. I was told by their customer service rep and a Manager that they simply couldn't or wouldn't refund this $5 charge. I threatened to pull my other services and they just said that if I needed to do this, that was fine. I do not appreciate these tactics and feel that they are underhanded, and when my domain hosting comes to a conclusion, I will be looking for another company to do business with, as I do not appreciate these kinds of tactics. Very poor customer service and it's amazing that they would risk a bad review and losing a larger level of business over $5.

GoDaddy hosts a fraudulent domain ([redacted]) that's being used to impersonate our purchasing manager. I submitted a complaint via GoDaddy's web site two months ago, and again a month ago. All I've received is auto-responses indicating they'll get back to me, which they haven't. I just called their abuse phone line, and was unable to speak to anyone - I was sent to voicemail (which I left).

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the

additional concerns presented by our customer. We have reviewed this matter and

would like to present the following.
We stand by our previous

response. The domain should have never moved to an auction status allowing for

bidding by customers. When the issue was corrected we provided a full refund

and offered our customer a free two year domain registration. At this time, we

consider this matter resolved.
Thank you again for the

opportunity to address and bring clarity to the concerns presented by the

customer.
Kindest regards,
[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Godaddy auctions clearly at best have a loop hole that allows people that do not own a domain to post a domain for sale. Had I not caught this error earlier they would have paid the theft that posted the domain they did not own. Now let's look at the facts."On July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500." - True"On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00.  Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing.  The complainant acknowledged the sale of the domain through [redacted] and the following agreement:" - The domain was listed by someone who did not own the domain. The attempted to sale the domain and would have gotten paid had I not caught it early. The email that I was sent was to authorized [redacted] (godaddy owned) to sale my domain. I still have all my emails. In none of these emails does it any say I authorized the sale of my for $449. As a matter of fact when I click the link it took me back to my godaddy control panel where I had the domain listed for $2500. Not on email I reacived even had a link to the post that someone created. How would I even know it was telling me a post was created ? GoDaddy Premium Promotion Agreement - I have read this several times. What paragraph should I be reading ? Is there a paragraph in here that says if someone list you domain for sale we will send you an email that does not tell you it was listed under a different price and if you click that link you are obligated to sell your domain for the price someone who did not own it listed it for? I do not see that paragraph, please point me to it?"The domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.

Regards," - not only was it removed but I did not receive a email saying it was sold because they let someone who did not own the domain purchase it. I'm pretty sure they received the email. The selling price I listed it for was $2500 so this statement is false. Where in the terms again did I agree to let someone who does not own my domain sell it ?"GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service." - FalseI'm trying to resolve this without litigation and contacting my close friend which is a program director at [redacted]. This is not a threat just a guaranteed next step if godaddy does not atleast accept responsibility for what is clearly a terrible loophole in there system that allows people to sell other people domains that do not own them. I still have all my emails and none of them even mention that it was a post created outside of the one I made for $2500. Please reconsider your stance.  [redacted]