GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They've disabled my account again without any notification. Based on traffic, I've identified it as being down for two weeks. They have not told me why and will not refund the money I paid for the services they are refusing to honor. I currently have about $500 of services that are prepaid and unused. GoDaddy's customer service is the worst I've ever seen.
Thanks,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged our Universal Terms of Service...

Agreement upon conducting business with GoDaddy.  The latest version of all GoDaddy agreements and policies may be found at:

http://www.godaddy.com/legal-agreements.aspx

From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers.  As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.

GoDaddy stopped selling [redacted] in 2011 and has been actively notifying customers that we were retiring the service. GoDaddy also provided options our customer may have used to move their blog to another platform. Unfortunately our customer did not take action and their service was canceled.  Account management is a customer responsibility.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. During its lifetime the [redacted] worked as advertised and expected for the customer. Our customer also received a pro-rated refund for the [redacted] product that was retired.

As a gesture of goodwill, GoDaddy is offering our customer 3-months of a new Starter WordPress account which they may use to create a new blog.  Our customer would be responsible for subsequent renewals if they continue using the service.  We request that our customer notify us at their convenience should they wish to accept this offer.

Education:

It is both a customer responsibility and best practice to keep local backups of their site content. They may also want to visit archival sites, such as http://archive.org to determine if any content may be recovered. There may also consider searching their local hard drive for any saved content.

More information about our Word Press offering and platform can be found here: https://www.godaddy.com/hosting/wordpress-hosting.aspx

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Best Regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed...

to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, 2014 the complainant purchased a domain name registration via online transaction for a two-year term. This is for the period ending January 14, 2016. On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on: • December 15, 2015 (30 day notice) • January 9, 2016 (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant.  We encourage the complainant to review and manage their account settings to prevent further unwanted renewals. The complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-19070 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted] Office of the CEO-GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To prove my point that I was unaware a "renewal" was allowed ( Even though I SPECIFICALLY CHOSE AND PAID FOR ONE YEAR) Please see the attached screenshot. Noone on the checkout screen is ANY information AT ALL regarding a renewal. Nowhere throughout the entire checkout process is any information shown regarding a renewal.I find the renewal to be a sort of scam, hoping people will not notice their credit card is charged. It doesn't matter how many "emails" they send, if a email address isn't monitored. In Summary, I signed up and paid for ONE year. There was NOTHING during checkout that shows a renewal would be activated.  ( Notice GoDaddy.com did not mention anything regarding renewal not being on the checkout page) They illegally charged my credit card----fraud--- and therefore I am being charged $14 by my bank.

Regards

I agree that my site is back up. However disagree with there finale attempt at a jab. And the indication that I caused an additional financial burden. The charge back was not a month later, it was with in 30 days of when the double occurred. Their systems are set to give the impression that a service is always expiring and in need of renewal. There is no obvious indication that the service has been charged and up to date. This is a shady practice and for them to attempt to lay the responsibility on the customer who can only react to the options on the screen in front of them demonstrates a continued pursuit of deceptive business practice and followup charges when they are called on them. 

To support my claim I have included an image. (A) shows that my current up to date domain is listed under expiring services. (B) Shows a button that will allow me to "renew" my currently up to date yet expiring service. (C) In very small sprint shows the actual date of expiration. This date shows next year which means my domain is not actually expiring and yet is it listed under expiring services. Add to that a message of renewal needed email and your site being taken down and you have a blatant scheme to deceive customers into making multiple payments and then attempting to charge fees when they catch the deception and take action to correct it.

Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention. Privacy service is always prorated and aligns with a customer's domain expiration date as GoDaddy has no way of knowing if a customer will actually renew their domain at its expiration date. This proration was done properly and we sincerely apologize for any confusion that may have occurred. The customer can review their actual receipt of purchase from within their GoDaddy account as it provides further details not presented in the email they received.  In particular, it points out the "Term" for each of the services.  The Term is the length of registration time for each of the domain names from the time of this purchase. The privacy service is always prorated to the expiration date of the domain. For example, in the case of 4 of their domain names, the Term was for 0.126 years as the domains expired on 01/25/2014 (46 days or 0.126 years after the purchase).  This Term, when multiplied by the price of $9.99 per year, amounted to a total of $1.26 each.  Subtracting the 60% discount code that our customer used during the purchase reduced the total by $0.76 per domain name resulting in a charge of $0.50 each. Our customer can verify these calculations from their receipt within their Order History.  This GoDaddy Support articles gives instructions for accessing one's Order History:http://[redacted]To reiterate, GoDaddy has in good-faith provided our customer with the services for which they have paid and upheld our user agreements in full.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant first contacted GoDaddy’s Customer Care Center via online chat on August 7, 2015 regarding errors being received by visitors to their website.  As an immediate resolution could not be reached, the matter was escalated to our advanced teams for further review. On August 12, 2015 it was identified the problem the complainant experienced was due to their website scripting.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, the hosting plan which the complainant purchased is functioning as specified. Support for customer scripting is outside of GoDaddy’s Statement of Support.Should the complainant elect to cancel their hosting plan GoDaddy will, as a one-time exception to our Refund Policy, refund any unused months.EDUCATION:The complainant might find the following information useful. GoDaddy Statement of Supporthttps://www.godaddy.com/help/godaddy-statement-of-support-9522Refund Policyhttps://www.godaddy.com/help/refund-policy-8849Wikipedia HTTP 404https://en.wikipedia.org/wiki/HTTP_404Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I am 100% happy.  I thank Revdex.com for your help and GoDaddy for a reasonable correction.  I would now do business with GoDaddy again though I would be a little more cautious.

Regards,

I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved.  I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.

I just received an email that Godaddy had bill me 19.99 for a domain renewal that I did not authorize. Had I not checked my email I would not have seen the paypal debit to my account. This has got to be illegal.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We have only recently become aware that the complaint had multiple GoDaddy accounts and must rely upon our customer’s to provide us with data that we might otherwise be unaware of such as multiple accounts. We also sincerely appreciate the feedback about our service levels and will ensure any improvement opportunities that exist are addressed.  We are currently in the process of issuing the appropriate payments, please allow 21 days for these to process.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEOGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with a free one page website built by GoDaddy for a one year term.  Furthermore the complainant remains the Registrant of the Domain Name in question.As previously stated GoDaddy must rely upon its customers to maintain their account contact information, this includes updates to email addresses and/or phone numbers. Account management including product renewals remain a customer responsibility.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

The information they provided is subjective. As a developer and in agreement with other developers and GoDaddy potential customers whom have created a whole community surrounding this fraudulent business practice of what they call "front-running", I know that it is easy to setup multiple fake accounts from the system's back-end and set those account to a domain search requirements that fits a particular requirement, or if someone from their back-end who has access to their search logs, can easily register the searched domains for resale as it is more profitable for them. I once searched the domain name s[redacted] and it was available. The next day when I went to purchase it, it was bought and up for sale, which was strange. Even more ironic is that this was in 2011, and when you check their whois now, it shows a created date of 2004. How can a domain that was available in 2011 have been created in 2004? There are article of this all over the internet. Was Godaddy Caught Registering Domains Names After Availability Lookup? AUGUST 7, 2012 By BILL HARTZER
Godaddy, the domain name registrar, has apparently been caught registering domain names after someone has looked up the availability of a domain name. This guy claims that he looked up a domain name to see if that domain name was available. The domain name was available, but apparently he did not register the domain name that day. He came back a few days later to find that the domain name had been registered by, low and behold: Godaddy themselves. Article link: https://www.billhartzer.com/pages/godaddy-caught-registering-domains-afte...⇄ Other examples/Articles: https://news.ycombinator.com/item?id=[redacted] https://www.reddit.com/r/webdev/comments/2er8c4/domain_name_registered_on_godadd...⇄ http://www.warriorforum.com/main-internet-marketing-discussion-forum/753850-has-...⇄ Regards, [redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant agreed to the following agreements upon conducting...

business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted] On December 28, 2013 the complainant agreed to two separate purchases with GoDaddy staff. One purchase was for our Domain Discount Club product and the second for domain extensions. RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of goodwill, our office has refunded the complainant’s Discount Domain Club membership purchase, a total of $89.99.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, [redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't think you are understanding where I was coming from. The whole point of my complaint is that they deceived me into agreeing to the "agreement" that they keep referring to. That is the point of contention I have. I do not have access to a recording of the telephone conversation, but I authorise Revdex.com to request a copy of it on my behalf and to listen to it to determine whether a deceptive sales practice had happen. Essentially, had they been crystal clear that my credit card was going to be billed for $1032.40, I would have most certainly declined this transaction. They were shady about mentioning this price and the wordings they used alluded to a savings of $1032.40, not a charge to my credit card of $1032.40. Lastly, GoDaddy is a multi billion dollar company that engaged in a deceptive sales practice to coerce me to extend the registration of my domains. They can afford to cover there losses in this instance more than a small business can.I request you also read the original complaint before closing this down as it does the empirical and important information as to what transpired and how specifically GoDaddy deceived me.Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 14, 2013 during an online transaction the complainant purchased the Domain Names in question for a 2 year terms.On March 15, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• December 14, 2014• January 13, 2014 • February 12, 2015• February 27, 2015• March 9, 2015These notices indicated the Domain Names in question would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On March 30, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Names in question. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to Refund Policy GoDaddy is prepared to provide the complainant with a fifty percent refund of the most recent renewal of the Domain Names in question. The fifty percent refund is not a reflection of GoDaddy’s profit percentage on the transactions, in fact it is well above our profit point. This refund is contingent on the complaint’s cancellation of these Domain Names by May 1, 2015. Should the complainant wish to accept this offer they can contact this office directly.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

I am not happy with GoDaddy.com. First, I can't get my website to work properly...not showing up on the internet, etc.... I called customer service, and they won't help me because, I assume, I'm not upgraded enough to get that special care or treatment.

Now, I keep getting unsolicited phone calls from them even though I told them I don't want to participate in their surveys for personal reasons I'd rather not say.

By the way, I had to give them my cell phone number. Otherwise, I wouldn't have gotten the service in the first place. Believe me, I hesitate to do so. But, they won't do business with you at all unless you give them your cell phone number.

That's how most companies operate. I have accepted this as a part of the deal. Other companies have not called me with unsolicited phone calls. Why should they? And, after I asked them not to call me. I'd rather call them if I want to talk about concerns.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration Agreement·         Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On January 29, 2013, the complainant purchased 3 domain names via an online transaction in their customer account.  Domain A was purchased for a two year term, to which the complainant opted to add private registration services.  Domains B and C were both registered for a one year term, respectively.Domains B and C renewed automatically on January 30, 2014 and January 30, 2015.  Domain A automatically renewed for a two year term on January 30, 2015.  GoDaddy was instructed to automatically renew these domains per the complainant’s account preferences, and did so in a Good Faith effort to honor its agreements with the complainant.   GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. Our customers may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant.  Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant contacted GoDaddy’s customer care team after these domains automatically renewed on January 30, 2015.  GoDaddy’s customer care agents assisted the customer in canceling these domains and processed a refund for the transaction.  These funds have already left GoDaddy’s systems, however the complainant’s financial institution could take anywhere from 5 to 7 days to post the refund in question.As the complainant’s domains have been canceled and refunded, we believe their concerns to be resolved at this time.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax