GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The person taking my order was asked if they had the information regarding my conversation with the previous CSR - Because their CSR's are compensated for taking orders, they did the wrong thing for the client.  had the previous call information actually been recorded and referred to, this would have NOT happened if the CSR wasn't incentivized to obtain an order.

As a result, my original request was not honored and I was not given what I asked for.  I was VERY clear on my previous conversations with the company that I wanted all my web addresses to come due at the same time in the future. 

If I call other companies, they record the information on the account comments and act accordingly.

Shame on you for dodging responsibility.

Regards,

Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase.  They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase.  The page they referred to in this case was not the page viewed at time of purchase.  The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase.   Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question.  Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway.  Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it.  Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of.  This reduces my complaint to the status of a question and shows they still refuse to take me seriously.  Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me.  Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter.  I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint.  This complaint is not a question and this complaint has not been resolved as far as I am concerned.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 26, 2015 the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

 

To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings.  Account management is a customer responsibility.

 

Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges.  We have repossessed the domain names and removed the customer’s payment method(s) from their account.  At this time, their account is empty and they will receive no further charges.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

 

Kindest regards, 

Todd Cluff 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260 

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Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Hosting Agreement

On April 27, 2009 our customer purchased an Economy Hosting plan and a Domain Name for five years each. Both products were setup to be automatically renewed upon their expiration dates per the customer’s request.

GoDaddy subscribes to a credit card auto updated service, which was acknowledged by our customer when the Terms of Service were agreed to. This service allows GoDaddy to receive updated information from our customer’s credit card company thus preventing the loss of needed products and services. Our customer was provided with ample notification of the upcoming renewals as well as an order confirmation.

RESOLUTION:

GoDaddy has upheld its agreements in good faith and automatically renewed our customer’s products per their account preferences. Account management is a customer responsibility. GoDaddy was not contacted until 19 days after the renewal date of April 27, 2014, at which time the domain name was no longer eligible for a refund.

Our customer has canceled the domain name and hosting plan in question. A refund for the full renewal price of the hosting plan was processed to our customer’s credit card.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Online Bookkeeping Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 28, 2013, the complainant created a free account with Outright, a GoDaddy company, for online bookkeeping purposes.On January 29, 2015, the complainant attempted to upgrade their free Outright account to a GoDaddy Online Bookkeeping account via an online transaction for a one month term. However, the complainant instead purchased a new account. Shortly after the original purchase, the complainant properly upgraded their Outright account to a paid Online Bookkeeping account, also for a one month term.Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration and did so in a good faith effort to honor its agreements with the customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a gesture of goodwill, we have refunded charges in the amount of $64.74 to the complainant, and have canceled the additional Online Bookkeeping account on their behalf.If the complainant does not wish to continue the other GoDaddy Online Bookkeeping service in their customer account, they will need to disable the automatic renewal settings or cancel the service prior to the next renewal date. GoDaddy’s 24/7 Customer Care Center can assist the complainant if they are experiencing issues accessing their customer account.EDUCATION:The complainant may find the following article helpful for future reference: Canceling Products - https://support.godaddy.com/help/article/7468/canceling-products Refund Policy -https://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On June 26, 2015, our customer contacted our Customer Care Center via phone to get help with sending emails.  The customer is using a free Workspace Email account they received with the purchase of one of their domain name registrations.  While troubleshooting the matter with our technical support staff, GoDaddy was unable to replicate the problem and the customer was advised that the issue appears to be caused by something on the customer’s end, (i.e. their firewall or Internet Service Provider (ISP)).  As everything was working correctly on GoDaddy’s end, no support ticket was created.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We are committed to helping our customer and our office is happy to assist our customer with this matter.  Our attempts to connect with the customer has been unsuccessful.  We welcome our customer to reach out to us at [redacted] to schedule a time to call and troubleshoot over the phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2014, the complainant purchased a 2 GB Managed Linux Virtual Private Server (VPS) during an interaction with GoDaddy’s 24/7 customer care center. This purchase was for a 6 month term, ending June 5, 2015.On June 5, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer, however the service in question was not associated with a valid payment method. The renewal attempt failed and the complainant was subsequently notified by email. GoDaddy sent notices after the expiration date on:* June 5, 2015* June 10, 2015* June 15, 2015These notices informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. GoDaddy did attempt to proactively notify the complainant of their failed service and provided ten days of service to the complainant at no cost following expiration. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, the complainant did not take action and their service was canceled on June 25, 2015 due to non-payment. On July 10, 2015 the complainant contacted GoDaddy’s customer care center inquiring on the status of the service in question and was informed of its cancellation due to nonpayment. During this call, the complainant stated their account contact information was not up-to-date and they did not receive any notices. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not opt to pay for Managed Backups with their VPS, GoDaddy would have no backups of the data in question. Additionally, the complainant acknowledged and agreed to maintaining independent data backups as part of the terms they agreed to upon purchasing and utilizing the VPS in question. While we make a best effort to partner in our customers’ successes, the complainant must also be responsible for their actions or lack thereof.If the complainant wishes to receive a refund of any eligible products in their customer account, they may wish to review our Refund Policy, and contact GoDaddy’s customer care center directly for assistance with any applicable refunds.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles from our help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Godaddy.com will not stop sending me email.

I've tried to unsubscribe, change my mail settings (although I have no open account with godaddy.com), and I have called only to be told no one will help me.

I've emailed them back and asked them to stop.

Godaddy.com will not stop sending me emails. I owe them no money, and I have no open account with them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The point of the complaint was that instead of a grace period and then they sell it.  They should shutdown the domain and wait 30 days to see if the owner pays to get it back.  GoDaddy seems to have a deal with scammers who have thousands of orders in for exiting domains.  GoDaddy benefits from the orders being held by them.  When they sell the domain to these scammers they make money.  Then I had to buy back my domain of over 20 years.  I would have rather paid GoDaddy a penalty late fee and not have interrupted my business.  If the owner does not pay or respond to notices either they are not getting the notices or they don't want to renew.  Disable the domain and you would know real fast if the owner was not getting messages.  Waiting longer with grace period when the owner did not get message is ridiculous.  GoDaddy has obvious way to get the owners attention.

THe person I had to buy my domain back from has thousands of orders in with GoDaddy.  Selling domains to the highest bidder is how they make a living.

GoDaddy cannot fix my complaint but they should revise their terms to give owner some time to renew after turning off domain before selling it.

Regards,

Per GoDaddy's legal agreement for the GoDaddy Auction "Terms of Use" that was signed and accepted, it is stated that: 
"GoDaddy will remit payment of the purchase price, less the applicable commission and fees, to the Seller approximately 20 days after receiving funds from the Buyer, except in the event of a dispute or where the payment is suspected to be fraudulent"
This legal agreement clearly states that each transaction is financially separate. After each transaction is concluded, the funds for the transaction will be sent over to the seller, me. Per the legal agreement, GoDaddy will deduct any applicable commission and fees. Any financial error that was done in your accounting department IS NOT my responsibility - and it is definitely NOT an applicable fee or commission that is related to the funds of the second domain-name transaction. 
On top of that, in the LEGAL AGREEMENT that was mentioned above ("Auctions Membership Agreement" version February 18, 2016), it is stated that:
"GoDaddy will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose."
This clearly states that GoDaddy WILL NOT use the funds from the transaction for any of its operating expenses. Correcting any financials errors on GoDaddy's end is clearly an operating cost - and therefore - the funds from the domain-name sale CANNOT be legally used to balance any fictitious balance.  
As stated in the original claim - GoDaddy is illegally withholding my financial proceeds from the sale of the domain-name. Once again, I DEMAND that GoDaddy will release the proceeds from the domain-name sale.

Those people are pests! I am in the process of closing my account with them and they keep hounding me over the phone and via the internet--even though I have set my preferences to keep from getting ANY communications from GoDaddy. Moreover, their customer service requires the customer to contact them via long-distance (as opposed to toll-free) telephone. Of course, customers may ask them to contact them at a certain time, but they never do. I have received calls from GoDaddy at times when I am away from my computer or when I am doing something else. I am NOT GoDaddy's slave--I DO NOT work for GoDaddy.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On March 30, 2016, our customer contacted GoDaddy’s Customer Consultation and Care team to request assistance with connecting their Workspace Email accounts to a third-party email client.  While GoDaddy’s customer care agents are able to assist with troubleshooting issues within GoDaddy products, they are limited in the support they can offer for a third-party program or product.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s Workspace Email plan appears to be functioning without issue.  If our customer is experiencing issues connecting to a third party client, we would encourage them to continue to work with our customer care team, and reach out to support channels for the email client in question, if needed.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·  Universal Terms of Service Agreement·  Domain Name Registration Agreement·  Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On December 23, 2012, the complainant purchased 4 domain name registrations, referred to as Domain A, Domain B, Domain C and Domain D in the following response.  Each domain was purchased for a 2 year term, via an online transaction in their customer account.  The complainant opted to add private registration to the domains in question for an additional charge.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domains in question and the associated private registration on December 24 and 25, 2014.  This renewal was completed in a Good Faith effort by GoDaddy to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices for Domains A and B prior to the renewal date on:·  September 24, 2014 ·  October 24, 2014·  November 23, 2014·  December 8, 2014 ·  December 18, 2014GoDaddy sent renewal notices for Domains C and D prior to the renewal date on:·  September 25, 2014·  October 24, 2014·  November 24, 2014·  December 9, 2014·  December 19, 2014The complainant contacted our customer care team on January 10, 2015, and was provided correct information regarding refund eligibility of the domains in question.  Domains that automatically renew for multiple years are refundable if canceled within 5 days of renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant canceled the domains in question on January 10, 2015, outside of the eligibility period for domain refunds.  As a goodwill gesture, we have refunded the private registration for the domains, a total of $79.92.Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may wish to review our refund policy prior to future purchases or renewals of products:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn 10/13/2015 our customer purchased a domain name registration and Website Builder plan, each for a 5-year term. Website Builder is a proprietary, template based product to construct a website.On 11/29/2015 our customer contacted our support team to request a refund for the Website Builder plan. In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As a one-time exception amicably resolve this matter, GoDaddy has cashed-out our customer's available In-Store Credit back to their original payment method. Future refunds will be provided only in accordance with our Refund Policy.Education:  Our customer might find the following article  helpful:Refund Policy:https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Kajavia R[redacted]Office of the CEO - [email protected][redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]GoDaddy acted in good faith by providing the products for the amount of time specified by our customer during the purchase process. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were provided for the length of time requested by the customer.   Our customer canceled the services in question outside of GoDaddy’s refund policy. We have provided a full refund for all services with the exception of the domain name which was transferred to another provider therefore not eligible for refund. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer...

acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted]Our customer had contacted our 24/7 Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan.  The hosting plan which our customer is using provides the ability to perform the action which the customer may desire.  However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  Our office has reached out to our customer via phone to discuss their customer support and pricing concerns.  We sincerely appreciates their business and values the candid feedback they have shared with us. Our customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  GoDaddy provides various promotional offers to our customers however, some products may not be eligible for discounts. Our customer was informed by our support teams the discount they wanted to use was not eligible for use on their auctions purchase. Our customer can reference the original promotional offer for the restrictions and limitations of the offer in question. Lastly, should our customer have any concerns with any auctions purchase or billing concern related to an auctions purchase our customer can contact GoDaddy’s Auctions team directly at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. As the auto-renewal for the hosting plan was turned on, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Notices were sent via email prior to the renewal date as well as an email receipt of the renewal charges. Account management is a customer’s responsibility.
Again, GoDaddy cannot take any action to re-activate the hosting until the chargeback is removed or the customer pays the original funds totaling $419.40, plus a $50 USD administrative fee. This fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 8, 2010, our customer purchased their Economy Shared...

Hosting account for two years.  On March 14, 2016 our customer spoke to support who assisted with turning automatic renewal off the hosting plan. When the Economy shared hosting expired, which was April 8, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.   RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. After the hosting account expired, starting on June 7, 2016 our customer contacted us several times in regard to the hosting account and a restore. Hosting restore attempts are available up to 30 days after the hosting cancellation.  We allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, one of our Supervisors refunded our customer two years of the expired hosting account as In-Store credit.  We would like to additionally offer our customer a free year of our Get Found product.   Information regarding Get Found can be found here: https://www.godaddy.com/help/get-found-faqs-8976 If our customer would like to receive this offer they can reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Regards, KJ R[redacted] Office of the CEO - GoDaddy