GoDaddy.com

GoDaddy has no confidence in their business that they automatically set you up for a yearly renewal over a monthly renewal when there is no monetary value to do so. They then offer a hosting service that doesn't allow you to hook up to a MySQL database. When I went to customer service on ways to work around it they offered nothing... I will never give another cent to GoDaddy in the future. When I asked if I could be refunded for the yearly amount I was charged and just pay the monthly the refused that as well.

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On November 2, 2015, the complainant purchased a domain backorder for the domain in question.  Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration.   Placing a backorder is not a guarantee that the domain name will be acquired.  
The domain name in question is currently registered through a third party registrar, and was most recently updated on November 9, 2015 possibly due to a renewal or other action.  GoDaddy has no control or influence over other registrars and is unable to force another party or registrar to provide the domain in question to the complainant.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within 45 days of purchase.  If the backorder is canceled after 45 days from purchase, an in-store credit would be provided.  The complainant can contact our support teams to request a refund once the backorder has been canceled.
EDUCATION:
The complainant may find the following articles helpful:
Domain Backorder and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576\
What are Domain Backorders?:https://www.godaddy.com/help/what-are-domain-backorders-597
Does Domain Backorders Guarantee Domain Name Registration?:https://www.godaddy.com/help/does-domain-backorders-guarantee-doma...⇄ /> Refund Policy:https://www.godaddy.com/help/refund-policy-8849
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We stand by our previous response. GoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their account. Doing so eliminated the need for the customer to upload their data. To be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itself. As such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved to. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at:[redacted]On December 5, 2014, the complainant or someone with access to the account contacted our support teams to inquire about restoring the site in question back to a specific date. At this time, the caller was informed that if GoDaddy did the restore on their behalf that there was a $149 restore fee. This fee was paid and our hosting teams worked diligently to restore the site in question.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has connected with our support teams to address the chargeback issues and the site has been un-suspended.EDUCATION:In the future, if the complainant does not want a full restore performed by GoDaddy on their behalf there, are other options available to the complainant to backup and restore their content. Below are links that may be beneficial to the complainant.Backing up Your Shared Hosting Account - [redacted]Restoring a Linux Hosting Account - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind Regards,[redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On October 13, 2015 our customer purchased an Economy cPanel Hosting Plan for a 5 year term during a call to GoDaddy’s Customer Care Center.  On March 2, 2016 they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, 2016 our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchased. Website Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased.  A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, 2016 we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted].  Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Furthermore Huge Domains is not a GoDaddy company and we have no input over how they list domains for sale.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

My problems started last Saturday, 7/26/14. I am the web master of a client web site. On that day we noticed a marked increase in response times for our web pages. I watched through the weekend to see if there would be any improvement which there wasn't. On Monday I called tech support. I got the run around about it probably having something to do with the plug-in's to the site since the site is a WordPress site. I told the tech on the phone that there were no changes to the site and no new plugins had been added. He left me by telling me to check the plugins.

On Tuesday the site is still running very slow. I called back. This time I insist that I know there is nothing wrong with the site and there has to be something with the GoDaddy servers. This tech then checks with their "database division" and comes back admitting that the server our domain is on is being overloaded and all the sites on the server are running slow. Says they are working on the problem but can give me no date or time as to when the problem will be fixed.

On Wednesday our site is very very slow. Call back to GoDaddy. Now I'm told that they can move our domain and web site to a newer faster server and there will be no charge. I ask how quickly this can be done and I'm told 3-4 hours. I tell them to go ahead and do the move. I watch the site during the day and finally about 5 hours later the site is running fast and just like normal. It stays that way till I stop checking late in the evening.

Thursday, today, I get back on the site and it is back to running slow again just like it had been all week. Back on the phone to GoDaddy. I'm told the site hasn't been moved yest. No explanation as to why it improved on Wednesday afternoon. Now I'm told it will take 24- 72 hours to move the site. I have read on other forums this is a standard response from GoDaddy when you need to have them do something for you. I have no idea if our web site will ever be fixed.

I know have a very ticked off client and I am discussing the option now of moving the web site completely off of GoDaddy to another hosting company but from what I have seen in other places, this might be a battle also.

I had an awful experience with Go Daddy's customer service. Someone stole my credit card information and signed themselves up for a domain. The customer service rep [redacted] tried giving me a store credit instead of refunding my money! He also refused to send a cancellation email to me, he would only send one to the email on the account... The account that I was paying for. I really hope he was just new and those of you who use this service don't have to deal with this ignorance regularly.

I do not accept this, but I knew this would be the response. I have been mislead, and godaddy profited from it. I only wanted to document that this was the case.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy account. Per our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s).  GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have called Godaddy.com tech support since 9-2-2014 to fix an issue that they have with the security certificate of our airline website http://www.[redacted].com. Since then with 7-calls to their tech department and hours wasted on the phone, they keep telling me that they are working on it. The president of the company is very upset and their website customers have made so many complaints in few days that you don't believe. I as the web developer am about to change hosting company and move all my clients away from Goddady. They don't give it damn about customer's business.

I called because I noticed when pulling my website up it had been turned off. I called to inquire and told I missed the date for the website builder renewal and my options were to rebuild my website or pay $60 to get the tech team to release it. Building that site was approximately a 50 hour endeavor and if I rebuild it it WILL NOT be with your product. I had been paying with an account credit recently because I had been refunded from where you overcharged me so you corrected the mistake you made and I'm happy to correct in paying the monthly fee and I would understand paying a late fee but $60 is an exorbitant fee for the tech team to simply release my site information, they aren't having to rebuild them. I have gotten quotes from other hosting services that are more cost effective and one that even includes an app I would like to get past this and remain a customer but I will not do so with an unreasonable charge to restore my site pages.I want to continue with an amicable solution for both sides but even when speaking to supervisors their stance is there is nothing anyone can do. I still had a credit from where they had overcharged me but you can't auto renew with account credits and I had been dealing with immensely stressful family issues including a son in and out of the hospital with seizures and a mother entering hospice care and they do not care the circumstances even though credit was there to cover it. I have investigated other hosting companies and would never recommend them with how they treated me and took advantage to get an exorbitant extra fee.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications.  This is a violation of GoDaddy’s user agreements.  After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed.  At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department.  The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.
We stand by our previous response. On October 9, 2015, following the successful automatic renewal of domain name registrations per our customer's account preferences, GoDaddy sent an email confirmation to them which contained the itemized details of this transaction.  Approximately ten hours later our customer made the decision to manually process additional renewals. Our customer has since transferred all domain names to another registrar and the time added to the domains during the October 9, 2015 renewals accompanied them to that registrar. GoDaddy paid the registry for this time and cannot be expected to provide further refunds to our customer. There are no applicable refunds available to our customer.  As such, we believe this matter is closed.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The In-Store Credit within our customer’s account, in the amount of $19.78 has been returned to the original payment is to a canceled credit card so that need that corrected by sending out an check like I asked for. Also I paid a year service for   Search Engine Visibility v1 (annual)

Term: 1 year(s)

Name: http://[redacted]/

Item number: 1401-1

Quantity: 1
but I canceled the auto renew for$35.88 $35.88 - $10.76 $25.12 for search engine visibility and did not auto renew and still was charge again Search Engine Visibility v1 - Renewal (annual)

Term: 1 year(s)

Name: http://[redacted]/

Item number: 31401-1

Quantity: 1

$35.88 $35.88 - - $35.88 and which I asked for a refund on and still have not received the $35.88 yet ( check needs to be sent out since credit card is canceled).
 please explain how you can sell a product search engine visibility and after a year and several months of having the service for [redacted] that it does not show up in any search engines and why I should have to pay the first year service of $25.12 for a service that does not work or help me?  waiting for my check $80.78
  
 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Quick Shopping Cart Agreement•    GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 10, 2007 the complainant purchased the Domain Names in question for a two year term via an online transaction.  Per the complainant’s account preferences GoDaddy was instructed to automatically renew these domains at the end of the initial two year term. Prior to the expiration of this 2 year term, the complaint elected to renew these Domain Names for an additional five years through an online transaction on February 21, 2009.The Domain Names in question renewed on December 11, 2014 per the complainant’s account settings.Renewal notices were sent prior to the expiration date on:December 5, 2014November 25, 2014November 11, 2014October 11, 2014September 11, 2014On December 12, 2014 the complainant’s Quick Shopping Cart and Shared Hosting account renewed per their account settings. The complaint contacted our Customer Care Center on December 20, 2014 and a full refund for that transaction was processed. The complaint has now requested a refund for the most recent renewal of Domain Names, Quick Shopping Cart and Shared Hosting as an exception to our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the product renewals, GoDaddy proactively sent multiple notices to the complainant; however no action was taken by the complainant.  GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase.  The complainant may also, at any time, log into their account and modify this preference.  Account management is a customer responsibility.A refund for the most recent renewal of their Quick Shopping Cart and Shared Hosting account has already been provided to the complainant.  When domain names are renewed GoDaddy as a registrar must provide payment to the registry for the domains and as such, we are unable to absorb the cost of domain name renewals on the complainant’s behalf.The complainant has previously been provided with refunds in exception to our Refund Policy. These were addressed on July 4, 2014 in Revdex.com Complaint: 10110906. GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account.EDUCATION:The following URL’s may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyIf the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question.  The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Optionshttps://support.godaddy.com/help/article/1525/understanding-go-daddy-auct...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hello – you previously worked on a complaint for me, Complaint ID #[redacted] against Go Daddy, and it was marked as Resolved based on their promise to provide me a free year of service.

 

I am contacting you to let you know that the compliant needs to be reopened as Go Daddy is not honoring the terms of the settlement.

 

On my account they credited me a free year of [redacted], which is the product that was the cause of my complaint.  Since the time the complaint was filed I had to renew my Exchange service in order to continue to have functioning email service. Since the Exchange service works, and the [redacted] doesn’t work, why would they give me a free year of a product that doesn’t work? This is very frustrating and is not resolved as far as I am concerned. For the free year of service they should give me a refund of the Exchange service I had to renew in the middle of this.

 

What is the next step?  THANK YOU for your help.

 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is a typical unprofessional response from a company that refuses to follow through for the customer. We've reached out to Go Daddy a total of 24 times about this issue and each time we got a different response. The company has yet to reach out to us. We'll be taking our business elsewhere and will openly discuss our experience with Go Daddy to our 100 thousand plus customers.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

After waiting a very long time for support, the rep was anything but friendly.  The issue could of been taken care of in under 2 minutes, instead it took about an hour during primetime.  I even had to get a manager that puts me through the same.  Then says he'll "Coach his staff." This is not the first time this has happened.  I dread contacting support due to the unprofessional conversations with the reps with an ego problem.  They would rather put you off and make excuses and waste my time rather than fix the issue.  The issues are nothing that I have done on my end, but by overseas hackers.  I fix the issue, then told to wait till the next day when they can hit a button and have it fixed instantly. (This causes no emails allowed to be sent till the next day.  I have trucking companies that relay on load confirmations, lawyers, agents, ... that this would be destructive to.This isn't the case %100 but more than less.  In the past I have had to try back to get a different rep, and eventually get a nice one.  One episode, the same rep made sure he kept getting me just to continue the abuse.  (It's all stored in the logs)I run a website business for a living and trust GoDaddy for one of my main servers.  When I have issues it takes down nearly 100 businesses.  This abuse will not be tolerated.  It makes my business look bad because I'm dealing with a unhappy, bad mood rep with an attitude.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company lied and refused to address our issue. A free month of email service is an unacceptable gesture. The company has yet to explain why we had so many issues with email and still refuses to address them. We're going to assume we'll never know why. The last representative stated (and we have this conversation recorded for our records) "We decided not to support the email service you currently have. Your account will be automatically billed next month at more than double the cost so I'm recommending you upgrade to [redacted] which is our new product. The system you're using now is not supported by Go Daddy"  We've decided to cut our losses and find a company that values their customers. 

Regards,