GoDaddy.com

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements may be found at: [redacted].On January 12, 2015 the complainant renewed their Unlimited Email plan and Domain Name for a two year term during a call to GoDaddy’s Customer Care Center. The complainant subsequently cancelled the Unlimited Email plan on March 21, 2015 and at that time requested a refund for the most recent renewal of their Unlimited Email plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a refund to their original payment method of the most recent renewal of their Unlimited Email plan.  This refund is for $202.42 and may require 5 to 7 days to reflect at their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]

[redacted] 

I have reviewed the response made by the business in reference to complaint ID[redacted], and the matter has been resolved and a we have received the refund we requested.

Regards,

Hello
Evidence is presented in a twisted, godaddy specific, manner.
 
Agreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular account. Reason: low reliability and reputation of service from godaddy.
Therefore, the disputed transaction refers to a cancelled domain transfer. It is my understanding that a cancellation of service does not entitle payment for that same service.
 
Only to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.
At that time, the original transaction, disputed here, was not refunded by godaddy.
 
Lack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration Agreement·         Domain Name Proxy Agreement·         Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On October 24, 2013, the complainant purchased a Personal Website Builder for a one year term.  Included in this purchase was a one year domain registration at no cost, to which the complainant opted to add private registration.  This purchase was for the service period ending October 24, 2014.GoDaddy sent renewal notices prior to the expiration date on:·         July 26, 2014·         August 25, 2014·         September 24, 2014·         October 9, 2014·         October 19, 2014Per the complainant's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant may contact our customer care team via phone or chat for assistance in canceling the products in question, and requesting a refund.  Per GoDaddy’s refund policy, the products must be canceled within 45 days of renewal to be refund-eligible. Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status.  This practice is discussed in our Privacy Policy located at the link below.[redacted]Once all services and payment method(s) have been removed from the account, the complainant contact our customer care team to request deactivation of their account.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:
The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">[redacted]
Our customer has contacted our Customer Care teams multiple times between January 30 2016 and February 2 2016 to inquire why they were unable to view statistics associated with a website they had constructed utilizing our Website Builder service.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
The problem our customer experienced has since been resolved.  As a goodwill gesture, we have provided our customer with one-month of Website Builder service to at no cost to their plan.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, the complainant purchased the domain in question via online transaction for a 2 year term.  This is for the period ending August 26, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.The complainant manually renewed the domain in question on September 7, 2015 via online transaction, during the domain’s renewal grace period.  After the transaction had completed, the complainant contacted GoDaddy’s customer care center and stated did not receive a 10% discount option for their domain’s renewal as found on the expired domain’s parked page.During this interaction with GoDaddy’s support, the complainant also stated they attempted to utilize a different discount code, found on a third-party website, during the renewal process.  This would have removed any previous discounts or promotional codes that had been applied, and GoDaddy has no way to recover or review what discount code or promotion was originally added to the shopping cart.  GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office has refunded the customer 10% off their domain renewal back to their original payment method, a total of $7.59.  For future reference, if the complainant does not see an intended discount after utilizing a valid GoDaddy discount code or link, we recommend that the complainant contact our support team prior to completing the transaction.  Again, we will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. EDUCATION:The complainant may find the following help article useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy will not provide a transcript of our correspondence with the registrant of the domain name in question. The complainant may connect directly with the registrant to discuss a possible sale by using any public information available.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]In 2012 our customer purchased several domain names; this purchase did not include GoDaddy’s privacy protection although we offered privacy to the customer at the time of purchase. Our customer's contact information is listed publicly in the WhoIs database as required by ICANN.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and had no control over their decision to not use the privacy services we offer. GoDaddy’s Privacy Policy outlines how we handle customer privacy and can be viewed online at [redacted]EDUCATION: Our customer may choose to report the offending email as spam. Our customer may also want to contact [redacted] to request the publicly listed information be removed. The customer appears to have used the email address in question on their [redacted] channel which is public at the url below. They may wish to remove it from [redacted] as well.[redacted]Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax ?

The attempt to contact them was initiated ON THE DAY OF the billing.  I was refused access when they asked for a PIN.  They would not tell me what domain I was even calling about.  They just asked me for a PIN.  The person was not clear what they were referring to nor could I figure out how a four digit number amongst a sea of domains could possibly link me to my account.  The account preferences that he speaks of are NOT out in the open and obvious.  They are hidden and have to be searched out or you have to have knowledge they are there.  When we bought this domain, there was NOTHING indicating this would automatically renew.  As I stated, after jumping through their hoops, I was able to gain access and cancel this, which was on day 7 after the billing.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customer. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal date. These notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.The registry that controls the domain extension our customer has registered does not permit refunds on canceled domains. As such, GoDaddy will not be issuing a refund for the domain in question.Education:The customer might find the following articles useful.About .it Domain Names -https://support.godaddy.com/help/article/5358/about-it-domain-namesGoDaddy Refund Policy -https://support.godaddy.com/help/article/8849/refund-policy?locale=enManaging Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer’s complaint and account and present the following.

Prior to purchasing their GoDaddy products our customer acknowledged the following...

agreements:

·         Universal Terms of Service Agreement

·         Website Builder Service Agreement

 

The latest version of these agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

 

RESOLUTION:

 

We have been able to communicate with our customer to address their concerns.

 

Our customer contacted our Customer Care Center and spoke with an agent about purchasing the Website Builder plan and a miscommunication regarding applicable refunds took place. We have discussed with the customer our current refund policy and purchases made in the future will be applicable to the refund policy.  At this time a refund of the transaction specified in this complaint was processed and they have expressed their satisfaction with this outcome.

 

At this time we consider this matter successfully resolved.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

Please let us know if we may offer any further assistance.

Best Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As stated in our previous response the GoDaddy products the complainant purchased are working as expected, furthermore their website is listed by major search engines such as [redacted] and [redacted]. Should the complainant cancel their Get Found service and/or Website Builder plan by May 31, 2015 we will provide them with a full refund to their payment method used for purchase. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

we always contact Godaddy every day and as often I can calling them or email , they never got any response or good answer from them since I paid godaddy directly , we didn't deal anybody there , however godaddy always said godaddy don't know anything about our order status . As now the website had not done and it's been over 60 days now , the last email received from them was on 08/07 , after then I don't have any update about the process , godaddy never promised to contact me back for follow up.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Ownership of the account in question and its content remains a dispute between third parties to which GoDaddy cannot become involved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address our customer’s additional concerns.Our customer did not provide us with any further account details and as such, we have still been unable to locate an account.GoDaddy does not make collection efforts. Based on our customer’s original correspondence, it appears that our customer may be using a checking account as their payment method.  GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.  It appears that Certegy is attempting to collect the funds from our customer.Efforts made by Certegy are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these servicesAs previously offered, should our customer have the full credit card number or banking account, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

The person who called left no message at 2:22 PM Eastern Time on August 9, 2016. Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddy. So I called the number. I was told the person I spoke with indicated he could take information but that a specific person was handling the case. I gave the person I spoke with the information. He indicated the person I spoke with was not at his desk but would be back later that day and would call me back. I made my call at 5:10PM.
To date the individual has not made any further attempts to reach me after I tried to reach him.
 
Go Daddy did send an email indicating the problem was resoled. This is not accurate and the problem remains the same as it was. Efforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experienced. Again, they are saying the issue is resolved and it simply is not.

Dear Dispute Resolution Consultant,Thank you for the opportunity to bring greater clarity to this matter.Our customer contacted our Customer Care Center and spoke with a staff member about purchasing the Website Builder plan and a misunderstanding regarding applicable refunds took place. RESOLUTION: We have been able to connect with our customer to address their concerns. We have discussed with the customer our current refund policy and purchases made in the future will be applicable to the refund policy.  At this time, a refund of the transactions specified in this complaint was processed and they have expressed their satisfaction with this outcome. At this time, we consider this matter successfully resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind regards,[redacted]Office of the CEO

Hello and thank you all for responding. we owed [redacted] nothing we had no funds owed to them until Go daddy said they would refund us. I have all of the chats as well as our bank statement that Go daddy took money from my account and then said they would give a refund [redacted] is suppose to be sending me a complaint form as they said they don't refund any money. I can say that Go daddy on 08/09/2016 payroll /company name: Go Daddy DECS:CREDIT 83.96 was added into my back account but that is not the full refund. And we don't owe [redacted] any money at all. I guess I will have to print out all the chats from go daddy and get them sent to a higher level. all I asked is for a refund and for my credit not  be put at harm over this. [redacted] has said they don't refund money at all so Go daddy needs to handle that with them as I am willing to take this matter as far as it needs to go to make sure my credit is not at harm over this matter. Thank you so much

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy accounts in question to which we would like to present the following.Prior to creating their GoDaddy accounts, our customer acknowledged the...

following agreement: GoDaddy Universal Terms of Service AgreementThe latest version of this and other legal agreements may be found at this link: http://www.godaddy.com/gdshop/agreements.asp Go Daddy does not arbitrarily change the automatic renewal setting on customer accounts. Account management is a customer responsibility. If our customer elected to pay by check they agreed to allow GoDaddy's check processor [redacted], to debit the full amount of purchase from their checking account.RESOLUTION:GoDaddy acted in good faith to uphold our agreements with our customer. We have communicated with our customer and are unable to identify the transaction in question. As a matter of policy GoDaddy does not make any form of collection efforts, and as such, any such efforts made by [redacted] are outside of GoDaddy's control. Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience:  [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]

If our customer has any remaining questions or concerns, they may feel to contact our office directly. Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

 

GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name. GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.

Should our customer believe they have a legal right to this domain name (such as a trademark), they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP) via the link below.

 

https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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