GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The multiple problems that occurred with my system were resolved with the supervisor only after GoDaddy was contacted by Revdex.com Arizona. However, I do want to note that during the original call, I was following the directions of the GoDaddy technician and the problems that occurred (hidden files, Firefox browser not working, etc.) were a direct result of the instructions given to me by the technician. This is obvious in the recording of the service call.

I am satisfied with GoDaddy for following up with me to fix the problems, but the only apology that I received was from the supervisor not responding to me within a timely manner after I responded to his email. There has never been an acknowledgement of the technician's wrong directions. This should be a top priority for GoDaddy's customer advocacy.

Regards,

Katina Washington

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] The last online transaction made with Go Daddy was on July 7, 2014 (Receipt #[redacted]) for an additional three years use of the Website Builder which for designing personal websites, one of which I already had with them until December 27, 2014 when the domain's five year period was completed. Early in November that same year I opened my Go Daddy account to check on the cost of renewing the domain, then after doing so I decided to open the Website Builder to do some editing of my site, but then suddenly the Go Daddy site closed. I tried opening everything up two more times but same thing happened and so I suspected I was not being allowed to edit my site until I paid for their additional services, but I contacted customer service and I was told that something must be wrong computer I was using and the person I spoke with suggestively asked me if I would purchase anything else from Go Daddy. Not being satisfied I then went ahead and made a complaint about them at a website called consumeraffairs.com where there are many other dissatisfied Go Daddy customers. The site has since posted my complaint on November 23, 2014.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Once again I never authorized verbally or signed papers giving Go Daddy authorization to set my account up on auto pay.

I called Go Daddy again on June 3, 4, 5, 6, &9, 2014 because I still have not received my refund that Go Daddy claimed they sent back to my bank. My bank is watching my account and the money has not been put back. Every time I call Go Daddy billing department they have me call a company name [redacted] at ###-###-####. It's very hard to get a customer rep on the phone. When I did talk to [redacted] they stated the transaction they show for Go Daddy regarding my business checking account is a payment coming out of my account in the amount of $167.76 but they do not have a transaction from going to refund my checking account for any amount. My reference # for my call to [redacted] is #[redacted]. I need to know where is my money!!!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced. Access to the cPanel through http:// backuponcloud.ca/cPanel is available and we are unable to duplicate any errors. For compatibility with the coding and cPanel offering, this type of concern is outside of GoDaddy's scope of support. Our level and Statement of Support can be reviewed here: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support If the complainant still feels they need assistance with technical issues for their hosting plan these requests are best handled by our Customer Care hosting teams. The Office of the CEO is not a technical support channel but our 24/7 Customer Care staff can be reached at ###-###-####. As previously offered, we are glad to offer the complainant a refund for unused time on the cPanel hosting if they wish to also remove the time from the hosting plan.  If the complainant would like to go back to their previous hosting plan and cancel cPanel hosting, we can provide an In-Store Credit for any unused months that had been purchased on the plan.  Should the complainant wish to take advantage of either offer, they can contact this office directly via email.Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I reject the response.  
The time between when I received the link advertisement, and when I clicked on it was just seconds.  I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed).  
Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions.  It is also noteworthy, that the false advertising continues at this moment, and is able to be reproduced.  I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $16.96.  I expect to pay for what I ordered, and what I ordered is what I advertised $1 domain registration for ".us" domains.  I also order other products included in the $16.96 total, that are not in dispute.  I am only asking for a refund of the disputed amount, by my calculation, $9.  I still expect to pay approximately $9 for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire.  And obviously I am not too concerned about the $9 (it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to  "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining.   I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear.   And yes I do want my est. $9 back!

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    CashParking® Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 2, 2015, the complainant purchased GoDaddy’s CashParking® service for a one-month term via online transaction. CashParking® is a service that allows customers to earn money on parked domain names, by allowing our advertising partners to place context-relevant advertisements on customers’ parked pages. Parked pages are pages that display a temporary Web page when someone enters the domain name in a Web browser.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration on March 2, 2015 and April 2, 2015, respectively, and did so in a good faith effort to honor its agreements with the complainant.On May 12, 2015, the complainant’s CashParking® account was suspended due to violations of the CashParking® Service Agreement; specifically, driving illegitimate or un-natural traffic to their parked domain names.  The complainant subsequently canceled the CashParking® account in question from within their customer account on May 19, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per the CashParking® Service Agreement the complainant acknowledged and agreed to, remedies and penalties that the complainant can incur for violating the agreed terms include “the forfeiture of any previously earned revenue in connection with the Services, which has yet to be paid”.In this case, any unpaid commissions earned previously were forfeited due to the complainant’s violations of the CashParking® Service Agreement.If the complainant has further questions or concerns regarding their canceled CashParking® account or forfeited commissions, they will need to contact our CashParking® team at [email protected] you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After a careful review of the business's response, I see that they still evade dealing with, or even understanding, my serious concerns. This problem began this around the beginning of June of this year. On June 18, when I realized that GoDaddy was making the process difficult, I began to keep their correspondence. I also kept track of the statements made by them during numerous telephone calls in which I tried to get someone to sort out this problem. First, they asked for copies of the messages. When I sent those, they told me that the messages had to be sent in eml format. When I sent them in eml format, they told me that the message could not have the word "test" in it. When I was able to send a message in eml format without the word "test," they wrote to say that they no longer supported their own email service (please see attachment July31-2.pdf). Telephone conversations have generally proved frustrating. [redacted] clearly had no idea of what to do about this issue; several times, me on extended holds and then came back each time with a different story. [redacted] proved much more helpful; after talking with him, I felt sure the problem would be cleared up, but unfortunately GoDaddy dropped the ball again. After my conversation with Mr. [redacted], I received a message form "[redacted]" on the "Advanced Technical Support Team" indicating that the problem would be solved in a matter of hours (please see attachment Aug03.pdf).For several days, I thought that the problem had been taken care of, but then my wife tried to reply to an email I sent and she received the same old spam bounce back. In this case, I was able to immediately put the original message and the bounced back message into an eml format and send them to GoDaddy. Instead of looking into the problem, they came up with yet another excuse, telling me that the message had "expired" from their logs (please see attachment Aug24.pdf). Perhaps this was the so-called response to my Revdex.com complaint; I have received no other response from them. If this is the response to me complaint, it doesn't help much; they are claiming that the message I sent immediately after it bounced back is too old (has, in fact, "expired") and have also provided no way for me to respond to them.To go back to the concern that began this, recipients of my emails are getting their replies to me bounced back as suspected spam. If someone literate and reasonably concerned looked into this problem, they could probably clear it up in moments - far less time, I suspect, than they have already spent stalling me. After running a google search on GoDaddy bounce backs, I have found that the business has many customers confronting this problem so they must know what it is and how to deal with it. I hope that they stop sending formulaic responses to the Revdex.com and instead take care of us.Please keep in mind:1. Getting messages to send to GoDaddy was difficult as I had to go to friends, family members, and colleagues who had had their mail to me bounced back and get them to send me copies. This entailed a great deal of work.2. Clearly, there is some flaw in the GoDaddy spam detection process as the bounce backs come from people I know trying to respond to simple messages. Even as they cannot get through to me with messages that obviously have no spam content, I get out-and-out spam in my inbox every single day.Thank you for your consideration of my request to have these concerns dealt with properly.Regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: •    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    Microsoft Office Terms of Use•    The latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On January 28, 2015 one day after purchasing their Domain Name the complainant cancelled it. At that time a refund was processed as an in-store credit as agreed to by the complainant. The complainant has subsequently requested a cash disbursement of this in-store credit.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a refund to their original payment method for the transaction dated January 28, 2015.  This refund is for $11.34 and may require 5 to 7 days to reflect at their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service

•         Domain Name Registration Agreement

•         Workspace Service Agreement

The latest version of these agreements can be found at: [redacted].

Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. When the domain canceled from the account the associated free email service also cancelled. Account management is a customer responsibility.

Additionally, GoDaddy sent multiple notifications to the complainant pre- and post-expiration and provided them with a 42 day grace period to take action to renew the domain after it expired. Timely renewal would have prevented the loss of the free email plan.

RESOLUTION:

GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service.

We have attempted to reach the complainant directly to discuss their concerns. As a goodwill exception we provided the complainant with a personal email plan and calendar for one year free of charge (value $59.86). It will be the complainant’s responsibility to pay for the renewal of the service if they wish to keep it in the future. They will also need to recreate the previous email address within 14 days of the cancellation date, October 8, 2014 in order for the email history to be restored. Our 24/7 Customer Care team can also assist with this by either phone or by chat through [redacted].

EDUCATION:

The complainant might find the following GoDaddy articles helpful.

Creating Email Addresses in the Workspace Control Center

Choose the Best Email Plan for Your Needs

What happens after domain names expire?

Thank you again for the opportunity to address and bring clarity to the concerns provided by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They contact they refer to in September was AFTER I had brought it to their attention, and it was later deemed to be resolved. They later locked the account again with no notification. However, after I opened this case, they gave me two months of hosting. This is an acceptable compromise.

Regards,

Thank you for the opportunity to address the additional concerns presented by the complainant. While the complainant’s domain may be set to expire in 2018, the complainant’s concerns revolve around their hosting account, a separate product.As previously stated, GoDaddy made the difficult decision to cease the hosting service that the complainant’s website resided on.  The complainant was notified via email on May 14, 2015 via email.  GoDaddy has no control over what happens to email notices after leaving our system, or how the complainant's ISP or email client chooses to handle the email once received.  GoDaddy did not call the complainant, in compliance with the complainant’s contact preferences stating they do not wish to receive calls regarding their account.GoDaddy provided 33 days after suspension to allow the complainant to retrieve files, however, no action was taken by the complainant until November 15, 2015.  While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Again, the complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this code. GoDaddy will not provide $3000 as requested, nor will GoDaddy create a new site for the complainant at no charge.  The complainant may wish to review sites such as Archive.org and utilize the “Wayback Machine” to determine if they may be able to recover any of their site content.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution ConsultantThank you for bringing the customer's additional comments to our attention.The customer's hosting account was not suspended a second time. The issue they are describing stemmed from failed login attempts by our customer. Resolution:Our support team worked with our customer and from our understanding they are able to login to their hosting account and database. We feel this matter is resolved. If the customer violates our terms again by negatively impacting our environment we will need to protect the stability of the environment and other customers and suspend their website again. Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted]On March 4, 2016, our customer purchased multiple products via online transaction.On March 8, 2016, our customer cancelled their products and talked with GoDaddy customer care to request a refund for the services. Most refunds were processed however, it does appear one refund transaction was not processed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer cancelled the products within the refund policy time-frames, we have refunded the remaining applicable refund of $80.83 to the associated payment method. Please allow three to five days for the refund to process. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy[redacted]Office of the CEO - GoDaddy

Godaddy has sent a request for the cancellation of my domain with extension .es to the spanish authority dealing with domains before the expiration date for renewal of my domain. And, I was informed this situation by the spanish authorities which gave me an option to stop this unauthorized request for the cancellation of my domain - I cancelled the request coming from Godaddy. And, I wanted to renew my domain but godaddy did not provide that option but to recover (what a crap) and due to their request I was not able to renew at any other service providers like them. So, I had to choose the recovery option and it seems that they received the money and it turned out that they failed to recover the domain. So, I could not renew my domain because of their stupid actions...They are not reliable business partners, after I transfered some of my domains to another service provider, this kind of act has started. So that is very unacceptable..

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

GoDaddy.com states the product was no longer offered beginning in 2011. This is not something I was notified of, nor was I aware, as I was able to continually renew the Quick Blogcast service through 2013.

GoDaddy.com states I was given notification and the option to transfer to a new site. I would argue that one week's notice is not sufficient to ensure the proper time for all customers. Additionally, the body of the e-mail in which notice was given did not state all historical input would be deleted. It stated the product would be discontinued. The prorated refund provided did not come with any explanation, nor was I able to find any reason when I researched it through the GoDaddy website (refer to original complaint). If the information was archived for an additional 30 days, why wasn't I notified within that time period?

Three months of additional paid service to begin a new blog does not help nor begin to compensate. I have lost all confidence in the customer service and integrity of this company. In addition to the carelessness I felt my information was treated with, I have also felt stonewalled and mistreated through this entire process.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The statement provided by GoDaddy cannot be true. Yes they did fix my service and still refunded the $3.51 anyway, but did not give me a free year of service. They just simply never refunded the original year of service that I did not order. The receipt # is [redacted], issued on 01-15-2015, in the amount of $99.62. I have written confirmation from the bank that this refund never took place. This would be the last step in resolving this matter completely.

Regards,[redacted]

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

• Uniform Domain Name Dispute Resolution Policy

 

The latest version of these agreements may be found at:  http://www.godaddy.com/legal-agreements.aspx

 

Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.

 

GoDaddy sent multiple notices pre- and post-expiration to the customer.

 

As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the Go Daddy account in question to which we would like to present the following. On January 31, 2014 our customer contacted our Customer...

Care Center to discuss the time frame for selling a domain name through GoDaddy Auctions.  During that call one of our representatives assisted them in moving their domain name to our Premium Listing Service however, there was a misunderstanding that occurred in regards to the commission on the sale.  RESOLUTION: We value our customer's business and have acted in good faith to uphold our agreements with them. Our office has also reached out to our customer via phone to discuss this matter and we have agreed to a resolution. GoDaddy will be providing them with the disputed amount, $400.00.  Our customer care managers will also be apprised of this situation to address any training opportunities that may exist.  Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  Kindest regards,[redacted]Office of the CEO

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by...

the complainant, we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize.  The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy