Globe Life and Accident Insurance Company

I have been a client of Globe Life for decades, always treated us with respect and recently I had a question and it was resolved in minutes and then I purchased more life insurance. It's a good company, pay your premium when it's due and forget about other companies.

Globe has been outstanding as we process a claim. As a grandparent losing a grandchild this company has been very helpful.

I have been trying , Since December 2, 2017, to surrender Policy # XXXXXXXXX and receive check for the Cash Value.
Policy # XXXXXXXXX has been active with Globe Life since September 1981, and I might add , only three late payments. The policy had to have a Change of Ownership, from my deceased Mother, to me, the insured on the original policy.After 2 months of mis information of documents I needed for this, Change of Ownership was completed February 6, 2018, and policy was surrendered.Since then I have got nothing but the Runaround as to whay I have not received Policy Check. One employee said they had sent a letter to me thru the USPS, and it was returned to them/ blaming the Post Office , because they had my correct address on file,Since mail was returned they would not issue a check to the same address. This never happened, It took 4 more weeks for them to verify my address, in which I had received two letters from thembefore this. Then the said they needed a copy of my Fathers death certificate,who passed *** in 2001, because he was the original application signee. My mother was Owner of Policy when changed to Me, Why was he even involved in this. They informed my after 3 months that they needed his Death Certificate. If this is the case ,why wasn't I told this in December,2017. All stall tactics to prolong payment, which I still have not received 5 months after starting this.I was told to email copy of Death Certificate to them. Now they are saying it could take two weeks to find it because of the number of emails they receive. I have been hung up on seven times, told I do not understand how the Insurance Industry works, and to just be patient until this matter is resolved.My Father Worked for Transamerica Insurance for 45 years as a Regional Manager. I do know this is not Regular Procedure for any Company, just a stall tactic to keep from paying. It is not even a large sum of money. I am Disabled and have been on Medical Leave from my job for the past 30 months. I am very close to losing my house because of this. The check from them would go a long way in helping me to prevent this. They are still saying it is all my fault because they did not receive the proper documents in time. I sent them everything they as for. After each time they would wait two to three weeks and ask for more information. I could have sent all this at once months ago.

Company is threatening to cancel policy due to nonpayment when I have never been late with payment.
I have been receiving past due notices on my life insurance premium for several months. After contacting Globe I was informed a payment was credited to the wrong account in October 2017 and the problem would be rectified. However, the past due notices continued. I have contacted them 5 times to resolve this issue with no resolution. They are threatening to cancel my policy effective 4/20/18 and today 4/19/18 (after several months of ineffective phone calls) they now tell me they need documentation to substantiate my claim. Obviously I can't get that info to them before the policy cancellation date. I feel they are looking for a reason to cancel my policy even though I have been paying the premium faithfully for several years.

Globe Life debited my visa card after I requested to cancel policy and has not refunded my visa card for $31.82
Urgent = Request to immediately Cancel Policy *** today, 04/03/2018 with Globe Life
Application was submitted online.
for:
Name: ***
DOB: ***
Submitted February 2018
I requested to cancel policy via email, hand written letter via USPS and telephone 30 days prior to first billing cycle. Policy is not active, Against our requests to cancel this policy, Globe Life debited *** visa card ending in 6468 in the amount of $31.82 for a policy that is not even active to date because we requested that it be cancel 30 prior to billing cycle was to begin. On April 13, 2018 Globe Life still debited our visa card for a policy that doesn't exist and we requested our refund but it has not be returned to us.
Thank you.

I speak with a agent name Philip on the phone about Life Insurance policy. He was so patients with me, answered all my questions, and explain the policy that I was seeking. I was very happy with his service. I even took my cousin about it. I can't wait to get started.

Excellent service.,no one pushed me into signing,up

They advertise no waiting for insurance, not turned down for previous medical history. This is not true. Contacted another ins. agency about me.
In Feb. I applied online for life insurance with Globe Life . It states there is no exam, not turned down for previous medical, with a few questions. After a week I didn't hear from them so I called. The representative said I had more questions to answer about my medical history. I answered the questions. Then I get a letter stating they had information from another insurance agency which I had applied to, the information was different than what I stated. First of all, I did not give permission for Globe life to contact another source other than my doctor. Globe again asked for more information on my health. I told them I had high blood pressure, and was taking medication for this.

Last year I was tested for Lupus , test came back negative. I did not mention this on my application because I do not have Lupus. Yet I am being penalized for having this, and can not get insurance. This is not right.

I had applied for Prudential life insurance and because of being test for Lupus and I was over weight, I was denied coverage.

The advertisement I got seemed like fraud and after reading the negative reviews, I don't understand how you can give them an A+: they should get a 0.

The representative I spoke with was wonderful. She answered all questions I had and really made me feel comfortable being my first time purchasing a policy for myself and my children.

Globe Life - we talked with a great, knowledgeable agent. She took her time with us and patiently answered each of our questions. We give them a 5 star rating!

Great customer service

Have a life insurance policy with them. Policy premium is due. They have it blocked where I cant pay online nor *** they accept a payment. ????
I have 5 different life insurance policies with Globe Life. Have never had a problem with them until taking out a policy on my sister in 2015. It is a $5000 policy #007EXXXXX on ***. I, ***, am the beneficiary as well as the owner. ( The ownership transfer has been filed, yet they haven't corrected that either.) I pay all my insurance premiums for all of my policies online yearly. Beginning in 2016, they blocked this particular policy online to say "on special pay." I called then to find out why I couldn't pay the premium online, and have been calling them ever since. It is a problem every year when I get ready to pay the premium, yet no one seems to know why. Finally in January of 2018, while once again trying to pay the premium online, I called and spoke to a rep who told me that the reason my access was blocked was because I had overpaid the account. They assured me that once it got closer to the due date, that overpaid premium would be applied to my account. I have called 3 times since, still to no avail. About 3 weeks ago a supervisor told me that they were behind crediting payments to accounts. She told me to give it a few days and it should be credited. My policy premium was due on 2/22/2018. Today is 3/21/2018 and the premium is still showing unpaid. They have it blocked so that I can't even make a payment. I am continuously being told that the accounting department has to take the hold off of the account. I have been going through this for 3 years now and that hold still has not been lifted from the account. I called again on 3/20/2018 and spoke to supervisor Qutina Gibson. She said there was a code on the account that indicated an overpayment. Told me she would resolve the matter and get back with me in 24-48 hours. She called me back on today, 3/21/2018 to tell me that it appears I didn't make an overpayment, even though their records show a payment made on 01/06/2017 as well as 02/22/2017 in the amount of $172.12 on both dates. She now says that it shows not that I made an overpayment, but that the payment was moved on the second date. I asked her that if that was the case, why couldn't they accept a payment from me over the phone. She stated that accounting has the account blocked because I paid early and that they would have to lift the block. After 3 years, this situation has gotten really old. Globe Life is letting my policy lapse because they have a hold on the policy and *** not accept payment from me. I have never heard of being penalized for paying too early, this is ridiculous.I want this "block" taken off of my account and my policy payment accepted immediately.It should not take 3 years to do this.I also need them to honor the change of ownership filed for this policy making me the policy owner and beneficiary.

They cashed our earnest money check and refuse to find our policy.
Applied for life insurance enclosing required $2. Globe cashed check 1/31/18. They sent form requesting if new policy would replace existing one. We returned filled out form. Did not hear from them again. I called and was transferred to 4 people. No one would help.Acct Dept received copy of the check, which they cashed but we have not received any communication from them. They cashed the check for the earnest money but they say they don't have a record of our application or policy. They are now refusing to answer calls or complaints.

I have been trying to change a policy into my name after my mother passed away I thought it had been taken care of a long time ago it wasn't so I have been trying to do that for the past few months I sent all the necessary paperwork they did not respond when I got the new bill it had not been changed I called and they said the birth certificate did not have our name the parents on it I sent it again still no response I called back and they looked at it and saw our names clearly on it and they said they would forward it to another office and wait about 14 days I waited another 3 weeks no response I called back and talked to 3 different people for over an hour and a half including a supervisor and she said to give her 24 hours to find out something and she would contact me she has not and it has been over a week I called her yesterday and left her a message to call me she has not I want this resolved
Product_Or_Service: Life insurance
Account_Number: 00NXXXXXX

With regard to Policy Number:XX-XXXXXXX.Insured: *** R *** (self).My mother, *** took out this policy for me. My mother passed away in 2013, at which time I took over payments (I lived at *** XXXXX). In late 2017 I notified Globe Life of my new Laporte address. I then received advertising from them, but no billing! I called them on 1-3-18 and spoke to their customer rep whose name was Robbie. I was told they had a *** address in *** for my policy. I told them that address was my mother's from 2008! I had already been *** and needed to pay, my policy premiums. I was told by Robbie I could do that over the phone and that it would be $77.48. Then I was told "the computers are down" and I would have to call back to make my payment. When I called back I was told I had to make payment by mail, and they would send me a form. They said my address change was corrected *** their computer, but I never received a form. On X-XX-XX I called again and spoke with Jetoyah. She said they had a note on the computer of my previous call and she said would mail me the paperwork to reinstate my policy, but it would be $149.00 to reinstate it, and my next billing would be on 7-15-18. I waited again, but never received any paperwork to reinstate my policy. On X-XX-XX I spoke to a customer rep named Izzy. I asked to speak to an underwriter, and Izzy said they could only be reached by mail. I then asked for a manager, was put on hold, and then a recording said "the Resolutions Dept. is busy at this time, please release the customer so they can leave a voice mail". Then the phone went to dead air, and then a recording came on, sending me back to Customer Service to "await the next available representative", so I hung up and decided to write the Revdex.com. Meanwhile, on X-XX-XX I received *** the mail a policy reinstatement form to complete. It was dated 1-3-18, but not mailed until 1-22-18! It only reinstates until 1-15-18, so is of no use!
Product_Or_Service: Life Insurance
Account_Number: XX-XXXXXXX

I found the people there to be very knowledgeable and very helpful. They did not try to sell me more than I was asking about but did go over every option.

All good

I gave this company 1 star for false advertisement. See above; it says: "Easier to qualify for coverage for people with health conditions." Not true. I had breast cancer and I am healthy now. I tested them even though I did not need the meager $10,000.00 insurance and I was denied. Do not waste your time with that company.

Ever since I have insurred my twin grandsons, *** (XXXX) and *** (XXXX), Globe has continuely posted the wrong amout of the payments to the wrong
Globe has continueously posted the wrong amount to the wrong grandson. I call and they tell me it is corrected. Then the next payment due date, we go through the same thing, it is corrected this time. Right, next time it is screwed up again and we start the BS show again. I am tired of calling Globe every 3 months to correct a contineous problem.