Gilt Groupe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile I am disappointed that Gilt has refused to take responsibility for their advertising, I accept the refund to my credit card and see no reason to pursue this furtherI would advise future consumers to be wary of purchasing from Gilt City Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory ONLY on condition if they refund everything to me Sincerely, [redacted]

Hi ***,I do apologise that you are feeling like this is not being dealt with appropriately.As I have advised previously, we are happy to offer a discount and that is the one which has been offered as we feel that there is no case to answer here, simply due to the fact that the item sent is the item which was ordered. I note that in your conversation with Denis yesterday, you have rejected the discount offered and donated your pearls.I am happy to re-extend this discount to you, pending your acceptance, purely as a gesture. As the discount has been offered and rejected previously, I am afraid, we do have to put a timeline on it. The offer of this discount will expire one week from today at which point we will deem the matter closed as we have fulfilled our obligation to you.Please advise if you would like for us to add this discount to your accountKindest RegardsPatCustomer Service SupervisorShould you ever need assistance for any future queries you can also contact us on Live Chat here - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Im entitled for the use of gift cards as the previous customer service supervisor stated...terminating an account for entering too many gift cards on an account is absurd Your company never contacted me regarding the status of the order or my accountAnd now when I file a Revdex.com complaint, you continue blaming the customer for your website developers failures to impose limits on how many gift cards can be entered I have replied almost times already if you are continuing to copy and paste the same response, then please stop responding....you are not resolving my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I know there is no charge, because you do not ship, and so I waited for this product promotion for a long time, but also waiting for more than a month after the order, and then you say out of stock is not made, so worthy of consumers? I insist that you ship In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] ,I have reviewed your account and I can see this item was not shipped due to unforeseen inventory issues We are doing everything we can to obtain additional inventory, and if we are able to do so we will be back in touch with you right away to see if you are still interested in purchasing it Your chosen payment method has not been charged for this item .I'm truly sorry for any disappointment caused.Warm regards,EllenGilt Customer Service Supervisor

Hi,Thank you for reaching outRegrettably per the terms and conditions the voucher may not be used towards the cost of shipping on your order from [redacted] " May not be applied toward tax and/or shipping"This was advised on the sale page of the offer and regrettably we cannot grant a return for this reasonUnfortunately, as this offer has now ended and was noted as final sale, we're unable to provide a refund This was also stated on the offer page and at checkoutWe apologize for any inconvenience this may cause!If it is of help we're happy to change the name on the voucher so that you may gift it to a friend or relative, or it can be redeemed with the vendor after expiry for goods and services to the value of the purchase price for a period of years.You can find out more about our return policy here: [redacted] Warm regards, [redacted]

Hi [redacted] , I have reviewed all interactions on this matter and I can appreciate the time you have already invested in this and can completely understand the frustrations you must be feeling You would have have received an email from us on Saturday ***March, which we sent to [redacted] In it we explained that we had escalated this to our Gilt City team who look after all such requests for a refundWe allow 3-days for a decision I have escalated this further today to try to speed up the response as soon as possible and I am happy to confirm that they have decided to refund in this instance This will take 3-business days We apologize again as this is not the experience we want our members to have Many thanks, [redacted]

Revdex.com: In reference to complaint ID [redacted] , they wanted my email associated with the account and it's [redacted] Thank you Sincerely, [redacted] ***

Hello,Thank you for your reply.Sadly we will not be applying these credits back to your account The promotion terms and conditions stated that this promotion was subject to was one per person As more that one promotion was added, you are therefore in breach of the terms and conditions of this promotionBestRachelCustomer Service Supervisor

I used to LOVE this storeI bought many things from themSometimes, the "non-returnable" items (stupid idea anyway) were NOTHING like they were describedThey would advertise an item as non-returnable and ship you something that was not even close to the photos or descriptionThey used to have humans working their customer service that understood and helped resolve the issueSimilarly, with their insanely slow new shipping times, they used to give you some leeway with their tight return policyI just had a baby and I missed the return deadline by a day, now they won't make an exception for meBut I wait months for a small item I paid good money for (everything on there is GOOD MONEY and not cheap!) For things like baby clothes, making someone wait months could mean the clothes are unusableSame with seasonal goods! Shame on them for such slow shippingI ordered a dress months in advance of my daughter's first birthday and it did not arrive within the time frameCustomer service can care less and doesn't want to help you, offer a small $credit for your time, or do anything to show their sympathyThey will also cancel YOUR order randomly because it is "out of stock" all the sudden, again NO SYMPATHY, no small gift card for your trouble or a free shipping couponThey are jerksI won't keep shopping here and throwing my money at themUsually they aren't even the best price

To whom this may concern, Thank you for reaching out to us I have reviewed the communication between the member advised and Gilt's Customer Service teamRegretfully I do not see a call taken by us associated with the number noted with this request, neither do I see any other number associated with our records for myself to checkI have attached a screen image where I can see our correspondence through e-mail Having reviewed this vendor online I cannot see clear confirmation of this closureCertainly I am happy to assume good faith without looking into this matter further, and process a refund for the full originally paid amount back in the form of Gilt account creditsThis credit is non expiring and can be used from now on a future purchase Kind regards, [redacted]

I buy a pair of shoes with them for the first timeShoe didn't fit right so decided to returnSince they charge money for shipping to return I decided to return at the storeThe website gave options to get credit back to actual payment method or store creditI chose back to original paymentNo where while selecting either option it mentioned that putting money back to my card would cost $ Supposedly, I needed to go and read their return policy which is on the return policy page, separate from the page, the transaction is being madeThis is pretty close to a scam of making moneyThe store didn't waive my fee

Hi ***,We're so sorry to hear of your dissatisfaction with your order's been cancelled due to inventory issues in receiving the products into our warehouse, regretfully this was beyond Gilt's Control.When items are wait-listed and if they do come back into inventory we cannot guarantee pricing of the items, due to the nature of our site as flash sale.We really do appreciate the time you have taken to share these concerns with usKindest regards, DenisGilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Same unhelpful response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The email that was sent was misleading, and if it did not apply to me then I should not have been included in the small groupI am also not satisfied with the customer service that the company provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] ,Thank you for reaching out to us once more and our sincere apologies that you are not happy with the waiting time the replacement shipment does takeAs you have been previously advised this item cannot be replaced with another couch we have on offer as the warranty does not cover same, and therefore we cannot adhere to your request to cut the waiting time by sending you out a different couch.The replacement is being made to order at present and we are doing our very best to have this delivered to you as fast as possible, once the date has been confirmed by the Vendor we will be advising you of same right awayWarm RegardsAndreaSupervisor

Hello ***,Thank you for reaching out.We sincerely apologize for any miscommunicationYour account was deactivated by our Order Management department as the individual who referred you to Gilt has multiple accounts open They could see many similarities between yours and other accounts including the IP addresses which have been usedOur Order Management department would be more than happy to discuss the reasons why your account was deactivatedIf you would like to call us on [redacted] *** one of our agents will be able to transfer you to this departmentAgain, we sincerely apologize for any upset this has causedWarm regards, [redacted] Gilt Customer Service

To whom it may concern, I am terribly sorry to hear that your order was cancelled due to items being restrictedI can see that you have been fully refunded for this order, I am so sorry for any disappointment caused by thisI will of course pass along your feedback in regards to this issueSadly, it appears these items were not listed as restricted in our systems when you placed your order, and I am sorry for the inconvenience caused by thisAs you were previously advised, items are restricted due to i.eoversized items, items requiring in-house delivery, custom regulations, etc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was asked to provide my email address so I can be removed from Gilt's mailing list Can you please forward to them? Email address: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]